Interactions: IVA | Conversational AI Solutions Platform for CX

Interactions: IVA | Conversational AI Solutions Platform for CX
  • 31 Hayward Street
  • Franklin MA 02038
  • USA
  • Year Founded: 2002
  • Ownership: Private
  • Number of Employees: over 1,000
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Interactions provides Virtual Assistant applications that significantly improve self-service for customer care. These applications break the mold of traditional automated self-service systems, allowing customers to interact as if they are speaking with a live agent. Through a remarkably adaptable and intuitive interface, we provide consumers an unobstructed path to accomplish their goals--while enabling businesses to realize the full economic benefits of self-service.

Product Description

Each customer interaction is an opportunity to enhance that customer's perception of your company. Unfortunately, IVR / speech recognition systems, which are one of the most widely used forms of customer interaction, significantly detract from the customer experience. Research has proven that consumers find them cumbersome and difficult to use.

Interactions' Virtual Assistant solves that problem. In fact, customers actually like to interact with our Virtual Assistant applications. Interactions' applications are truly conversational, flexible, virtually error-free, resilient, and highly accurate.


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