The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2020 CRM Top 100
27 Jul 2020
CRM presents its second annual rundown of the leading companies and hottest trends in customer relationship management
The Top Customer Service Trends: Contact Centers Grow Use of the Cloud, AI, and Other Technologies
27 Jul 2020
COVID-inspired remote workforces force contact centers out of their on-premises comfort zones
The Top Marketing Trends: Automation and AI Are the 'New Normal'
27 Jul 2020
Marketers will continue to lean on chatbots, voice search, artificial intelligence, and video in the post-COVID world
The Top Sales Trends: COVID-19 Drives Changes to Sales Solution Road Maps
27 Jul 2020
The new normal demands sales solutions with robust collaboration, price monitoring, sales performance, digitization, and automation features
The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
27 Jul 2020
CRM presents its second annual list of the 100 leading vendors in customer relationship management
Identity Resolution Moves into the Contact Center
29 May 2020
The popular marketing technology is aiding in routing, fraud detection, and issue resolution
Zero-Party Data: Personalization and Privacy Can Coexist
29 May 2020
When customers provide data directly to companies, consent takes on a new meaning for marketers
Demystifying Cryptocurrencies: Promise and Potential Lead to Growing Appeal
29 May 2020
Marketers can boost their image with tech-savvy consumers by accepting e-cash
Selling Opens Up with 3-D Visualization
24 Apr 2020
Marketing and sales reps are using 3-D technology to reach potential customers wherever they might be
Marketers Need to Optimize for Voice Search
24 Apr 2020
The voice channel presents unique opportunities and challenges for marketers
Social Media Influencers Can Boost Customer Service’s Image
24 Apr 2020
Businesses ask happy customers to share their feelings on social media
Saved by Zero (Contact Resolution)
26 Mar 2020
Automation is taking away the need for agents to get involved in many interactions
7 Steps to Heat Up Cold Calling
26 Mar 2020
Cold calling has become more challenging as technology has evolved, but it still offers a prime opportunity to land a new deal
Get Back to Basics with Direct Mail
26 Mar 2020
Companies still find value in letting the post office deliver their customer messaging
Where in the World Are Outsourcers Going?
27 Feb 2020
Onshore and nearshore locations see the most contact center growth
In Modern Marketing, It’s All About Location, Location, Location
27 Feb 2020
Technological advances are expanding what businesses can do with location-based marketing
Personas Become Key to Successful Marketing
27 Feb 2020
Customer profiles can help reach buyers with precision, but it takes effort
2020: The 5G Revolution Begins
10 Jan 2020
Wireless carriers finally begin their 5G rollouts, and the business potential is huge, as a world of new opportunities opens not just for consumers but for the companies that want to do business with them.
Customer Data Platforms Emerge as Marketing’s Latest Holy Grail
10 Jan 2020
Companies adopt a new way to collect information in their ongoing quest to gain a single view of the customer
Channels Collide as Physical and Digital Converge
10 Jan 2020
In 2020, customers will demand both in-store and online touchpoints