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Magazine Features

The Best Contact Center Outsourcing: The 2022 CRM Industry Leader Awards

The Best Marketing Automation Software and Solutions: The 2022 CRM Industry Leader Awards

The Best CRM Software, Solutions, and Innovators: The 2022 CRM Industry Awards

Our 21st annual awards recognize the vendors and innovators that stood out from the crowd during the past year.

The Best CRM Software and Solutions: The 2022 CRM Industry Leader Awards

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

Five Top Innovating CRM Companies for 2022: The CRM Conversation Starters

These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.

The Best Enterprise CRM Software and Solutions: The 2022 CRM Industry Leader Awards

The Best CRM for Midsize and Small Businesses: The 2022 CRM Industry Leader Awards

The Best Contact Center Infrastructure: The 2022 CRM Industry Leader Awards

The Best Contact Center Interaction Analytics: The 2022 CRM Industry Leader Awards

The Best Workforce Optimization/Engagement Management (WFO/WEM): The 2022 CRM Industry Leader Awards

The Best Business Intelligence and Analytics: The 2022 CRM Industry Leader Awards

The Best Customer Data Platforms (CDPs): The 2022 CRM Industry Leader Awards

The Best Sales Force Automation (SFA) Software and Solutions: The 2022 CRM Industry Leader Awards

The Best E-commerce Platforms: The 2022 CRM Industry Leader Awards

LivePerson Blazes New Trails with Conversational AI: The 2022 CRM Conversation Starters

LivePerson moves deeper into the marketing, sales, and commerce domains.

Medallia Wins New Markets and Geographies: The 2022 CRM Conversation Starters

The CX management company's acquisitions and partnerships are turning it into a customer experience powerhouse.

Neustar Gives Marketing a New Identity: The 2022 CRM Conversation Starters

Long a leader in protecting against fraud, Neustar is now also responsibly connecting data to marketing activity.

NielsenIQ Deepens Its Retail Intelligence: The 2022 CRM Conversation Starters

The global information services company is bringing to market advanced technologies, including predictive analytics, to give its retail clients a more complete understanding of their customers.

CXM with a Sprinkling of Simplicity: The 2022 CRM Conversation Starters

Its cloud-based unified CXM platform has more than 30 unique products, covering social media marketing and advertising, content management, collaboration, customer care, and analytics.

The 2022 CRM Industry Hall of Fame: Harley Manning

The CX pioneer is stepping down after 24 years leading Forrester Research's team of customer service analysts. He founded the firm's CX practice.