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Magazine Features

The Best CRM Software, Solutions, and Innovators: The 2023 CRM Industry Awards

Our 22nd annual awards recognize the vendors and innovators that shone the brightest in the past year.

The Best CRM Software and Solutions: The 2023 CRM Industry Leader Awards

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

Five Top Innovating CRM Companies for 2023: The CRM Conversation Starters

These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.

The Best Enterprise CRM Software and Solutions: The 2023 CRM Industry Leader Awards

The Best CRM for Midsize and Small Businesses: The 2023 CRM Industry Leader Awards

The Best Contact Center Infrastructure: The 2023 CRM Industry Leader Awards

The Best Contact Center Interaction Analytics: The 2023 CRM Industry Leader Awards

The Best Workforce Engagement Management (WEM): The 2023 CRM Industry Leader Awards

The Best Contact Center Outsourcing: The 2023 CRM Industry Leader Awards

The Best Business Intelligence and Analytics: The 2023 CRM Industry Leader Awards

The Best Customer Data Platforms (CDPs): The 2023 CRM Industry Leader Awards

The Best Marketing Automation Software and Solutions: The 2023 CRM Industry Leader Awards

The Best Sales Force Automation (SFA) Software and Solutions: The 2023 CRM Industry Leader Awards

The Best E-Commerce Platforms: The 2023 CRM Industry Leader Awards

ChurnZero Makes Customer Success Priority No.1: The 2023 CRM Conversation Starters

DoubleVerify Is Making Advertising Safer for All: The 2023 CRM Conversation Starters

Meta Threads Together Some Serious Business Tools: The 2023 CRM Conversation Starters

OpenAI and Its ChatGPT Upended Everything: The 2023 CRM Conversation Starters

UserTesting Turns Feedback Into Human Insight: The 2023 CRM Conversation Starters

The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100

CRM magazine presents its fifth annual rundown of the leading companies and hottest trends in customer relationship management.