Listening to what your customers have to say is critical, and so is organizing that feedback so that it reaches the right sets of ears.
Wading through the range of options can seem like a daunting task. The key is the patience to think things through and do your research.
Consumers expect real-time, personalized engagement with brands—and brands are going to need customer care automation to provide it.
Organizations have become so dependent on software-as-a-service CRM solutions that when performance lags, so does the entire operation's productivity and revenue-generating engine.