Cloud-based CRM systems provide all types of organizations with flexible and reliable customer relationship management. Explore the latest news, analysis, and advice related to cloud CRM.
All eyes will be on automation as the lines between humans and machines (and sales, service, and marketing) continue to blur. What else lies ahead?
Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange.
As customer expectations and communication channels continue to multiply, customer communication management (CCM) solutions can reduce the chaos.
Here are five best practices to help reach all of your digital customers, from the tech-obsessed to the tech-reluctant.
Personalization and new technologies continue to reshape the business landscape. Here are the emerging sales and marketing trends that can help you stay ahead of the competition.
While the advent of cloud-based marketing tools in the past several years has accelerated CRM, it has also served as the catalyst for the rapid proliferation of disparate data sources.
Strong CRM adoption is good, but not enough; you also need a formal, dynamic sales process
Recognizing and celebrating our collective humanity is more than a lofty goal—it's good business.
Your company can either navigate the digital deluge, or be swamped by it.
Context relevancy transforms interactions into experience.