Despite a push to repatriate contact center jobs, companies are placing other considerations above country.
Phillip Britt //
01 Jun 2026
Artificial intelligence is eliminating the busy work that previous sales force automation couldn't handle.
Linda Pophal //
01 Jun 2026
Keeping retail data networks safe is an all-hands-on-deck endeavor.
Phillip Britt //
01 Jun 2026
After many false starts, QR codes have finally found their footing, but marketers need to treat the post-scan experience as seriously as the code itself.
Linda Pophal //
30 Apr 2026
As inbox providers and operating systems crack down on generic marketing outreach, poorly personalized messages are increasingly filtered, suppressed, or ignored. Behavioral relevance and real-time personalization are more essential than ever.
Ravi Dodda //
04 Jun 2026
Sprawling, fragmented technology stacks hinder productivity, reduce ROI, and, worst of all, complicate the adoption of AI capabilities.
Natalie Cowie //
27 May 2026
The whole world is watching OpenAI launch its ad platform. The data shows marketers have been waiting all year to try it out.
Adam Landis //
22 May 2026
Here are three disciplines that distinguish stalled rollouts from sustained results in AI-powered customer experience.
Muthuselvan Renganathan //
15 May 2026
Everyone wants to be the central hub where enterprise data, processes, and AI converge.
Donna Fluss //
21 May 2026
The machine gets to be the agent. The person gets to be the backup plan.
Ian Jacobs //
14 May 2026
Customers will judge the interaction in front of them.
Ian Jacobs //
17 Apr 2026
Contact center-as-a-service solutions remain a core platform, but their roles are evolving
Donna Fluss //
14 Apr 2026