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Cloud-based CRM

Cloud-based Customer Relationship Management (CRM) systems provide all types of organizations with powerful, flexible, and reliable CRM tools and resources. Cloud-based CRM tools are available to staff in the office and out in the field. Explore the latest news, analysis, and advice related to cloud-based CRM here.

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Get Ready for High-Tech Texting

RCS business messaging can revolutionize your company-to-customer experiences.

Erik J. Martin // 24 Jan 2025

AI Advances Answering Machine Detection

Outbound contact centers see new efficiencies with AI-powered answering machine detection.

Phillip Britt // 24 Jan 2025

Machine Translation Expands CRM Capabilities

Companies have more ways to communicate with international audiences.

Phillip Britt // 24 Jan 2025

The Keys to CRM and Interdepartmental Alignment

Linking CRM systems with internal collaboration platforms is crucial.

Linda Pophal // 22 Nov 2024
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Why Change Management Is Critical to Successful Technology Implementations

These efforts ensure alignment, engagement, and adoption across organizations to maximize the value of the investment and mitigate operational disruptions.

Riley Smith // 18 Dec 2024

To Keep Your CRM Data Secure, Establish a Digital Chain of Custody

What true data ownership entails for CRM leaders is secure, easily auditable, accessible, and trusted historical data backup and archives.

Joe Gaska // 16 Dec 2024

5G, the IoT, and AI Are Driving Telecom CRM, and Revolutionizing the Industry

Telecom companies, once focused solely on connectivity, now find that customer relationships are the critical frontier of competition.

Kuljesh Puri // 06 Dec 2024

Personal Shopping Agents are the Future of E-Commerce

How the rise of personal agents will change how consumers buy and retailers sell online.

Jonathan Taylor // 04 Nov 2024
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Don’t Let Fear Deter CX Investments in 2025

It is indeed possible to reduce operational complexity and overhead without compromising CX quality (thanks, AI).

Leonard Klie // 10 Feb 2025

Expect Change in the CRM Industry in 2025 and Beyond

If there's one thing that's certain, it is that the long-term outlook for the CRM market remains positive.

Leonard Klie // 04 Dec 2024

The CCaaS Market Sees Growing Pains and Changing Dynamics

Many waves of opportunity are ahead for CCaaS providers.

Donna Fluss // 12 Nov 2024

AI’s Powerful Impact on CRM

AI is already revolutionizing sales, marketing, and customer service.

Barton Goldenberg // 21 Nov 2024
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