Verint: Customer Engagement

Verint: Customer Engagement
  • 175 Broadhollow Road
  • Melville NY 11747
  • Year Founded: 1994
  • Ownership: Public
  • Number of Employees: over 1,000
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Verint® helps the world’s most iconic brands—including over 85 of the Fortune 100 companies—build enduring customer relationships by connecting work, data, and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement™ to help customers close the Engagement Capacity Gap™.

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Product Description

Verint’s portfolio is organized into solution areas that deliver distinct business benefits to our customers and partners:

Digital-First Engagement – Support customer and workforce requirements for a digital-first experience by providing customers with a choice of engagement channels and empowering your workforce to support them as they shift channels, depending on what customers find most convenient.

Workforce Engagement – Manage all aspects of work and the modern workforce across the enterprise—empowering a workforce of people and bots, enabling connected work across all silos, and driving real-time work actions.

Experience Management – Manage all direct, indirect and inferred experiences for customers and employees so that brands can generate insights everywhere and drive actions for ongoing improvement across the organization.

Whitepapers, Archived Webcasts and Sponsored Content

  • Customer Success Stories
    Learn how Verint solutions are helping organizations around the world uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence.
  • News
    Keep up with the latest happenings at Verint.
  • Videos
    Take a closer look at how Verint’s solutions can benefit your business.
  • Blog
    Gain insight from customer engagement optimization thought leaders at Verint.


Articles Mentioned