Verint: Customer Engagement
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175 Broadhollow Road
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Melville NY 11747
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Year Founded: 1994
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Ownership: Public
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Number of Employees: over 1,000
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Profile
Verint® helps the world’s most iconic brands—including over 85 of the Fortune 100 companies—build enduring customer relationships by connecting work, data, and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement™ to help customers close the Engagement Capacity Gap™.
Learn more at Verint.com
NASDAQ: VRNT
Product Description
Verint’s portfolio is organized into solution areas that deliver distinct business benefits to our customers and partners:
Digital-First Engagement – Support customer and workforce requirements for a digital-first experience by providing customers with a choice of engagement channels and empowering your workforce to support them as they shift channels, depending on what customers find most convenient.
Workforce Engagement – Manage all aspects of work and the modern workforce across the enterprise—empowering a workforce of people and bots, enabling connected work across all silos, and driving real-time work actions.
Experience Management – Manage all direct, indirect and inferred experiences for customers and employees so that brands can generate insights everywhere and drive actions for ongoing improvement across the organization.
Whitepapers, Archived Webcasts and Sponsored Content
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Customer Success Stories
Learn how Verint solutions are helping organizations around the world uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence.
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News
Keep up with the latest happenings at Verint.
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Videos
Take a closer look at how Verint’s solutions can benefit your business.
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Blog
Gain insight from customer engagement optimization thought leaders at Verint.
Categories
Articles Mentioned
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Avaya and Verint Deepen Partnership
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Voice AI Joins the CRM Conversation
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A Q&A with Verint CEO Dan Bodner
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Verint Launches Genie Bot at Engage 2024
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AI Bots' Benefits Cut Across Enterprises: Verint Engage 2024 Speakers Stress
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AI Is the Magic in CX, Verint Engage Speakers Affirm
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Data Headlines Our 2024 Awards
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The Best Contact Center Infrastructure: The 2024 CRM Industry Leader Awards
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The Best Contact Center Interaction Analytics: The 2024 CRM Industry Leader Awards
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The Best Customer Experience Suite: The 2024 CRM Industry Leader Awards
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The Best Workforce Engagement Management (WEM): The 2024 CRM Industry Leader Awards
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Verint Speech Analytics Saves Money for Premier Bankcard
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100
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The Top Customer Service Trends and Technologies for 2024: In Customer Service, AI Is Everywhere
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AI-Powered Dashboards Give Employees and Supervisors Real-Time Insight
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Verint Expands Integration with Webex by Cisco
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CRM in Transportation: Vertical Markets Spotlight
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Talkdesk Partners with Verint on WFM Product and Launches Talkdesk Ascend
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Verint Releases TimeFlex Bot
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Expect GenAI to Take on Customer-Facing Roles
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How to Pick the Best LLM for Your Sales Activities
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Contact Center AI Market to Grow by 25 Percent Per Year
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The Top CRM News Stories of 2023
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How to Build the Perfect Bot
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Verint Financial Compliance Achieves Microsoft Co-sell-Ready Status
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Zoom Launches ISV Exchange Program with Verint
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Verint Launches Personal Identifiable Information Redaction Bot
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The Cloud Is Where Radial Wants to Be
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AI Undergoes a Contact Center Expansion
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Verint Open CCaaS Platform Achieves Microsoft Co-Sell-Ready Status
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The Best Contact Center Infrastructure: The 2023 CRM Industry Leader Awards
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The Best Contact Center Interaction Analytics: The 2023 CRM Industry Leader Awards
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The Best Workforce Engagement Management (WEM): The 2023 CRM Industry Leader Awards
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AI Is Generating All the Buzz
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
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The Top Customer Service Trends for 2023: As Remote and Hybrid Work Continues, the Cloud and AI Loom Large
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Verint Speakers Urge Automation to Close the Customer Engagement Gap
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Verint Launches 4 Products at Engage '23
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The Struggle to Raise First-Contact Resolutions
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CRM Software Market to Reach $181.9 Billion by 2030
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What Will It Take for Omnichannel to Live Up to Its Promise?
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Verint Enhances Capabilities in Verint Intelligent Virtual Assistant
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Verint Expands Partnership with Google Cloud
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Verint Partners with Eventus
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Verint and Carahsoft Partner to Bring Citizen Engagement Solutions to Government
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AI-Based Personalization Market to See 20.45 Percent CAGR
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Conversational AI Moves from Service to Selling
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Verint Adds Appointment Scheduling with Qudini Acquisition
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CRM Systems to See Robust Growth in Healthcare
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Verint Updates Interaction Recording for Microsoft Teams
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Verint Integrates with Zoom
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The Best Contact Center Interaction Analytics: The 2022 CRM Industry Leader Awards
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The Best Workforce Optimization/Engagement Management (WFO/WEM): The 2022 CRM Industry Leader Awards
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Chatbot Market to Reach $13.9 Billion by 2027
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Verint Integrates Enterprise Data Management with Zoom
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
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The Top Customer Service Trends for 2022: New Service Channels and Challenges
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Verint Makes the Case for Its Solutions in Turbulent Times at Engage 2022
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Verint Introduces Solutions to Address Engagement Capacity Gap at Engage 2022
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Shoe Carnival Walks Away with Better Feedback
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Tools Can Now Uncover Real-Time Customer Behavior
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Verint Partners with Intelligent Voice
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Low-Code/No-Code Offerings to Grow, but Some Still Want Complexity
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Verint Rolls Out Compliance Recording for Zoom
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CRM Has a History of Aspiration, Accomplishment, and Automation
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Productivity Tools Advance to Assist Remote Workforces
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Keys to Keeping the Consumer Connection in a Digital World
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What’s in Store for CRM in 2022?
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A Stepped Approach Is Key to Successful Chatbots
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WFO/WEM Solutions Prove Their Worth in a Pandemic Economy
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Sentiment Grows in Significance as COVID Surges
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Chatbots Show Huge Growth Potential
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Verint Launches Real-time Agent Assist
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The Best Contact Center Infrastructure: The 2021 CRM Industry Leader Awards
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The Best Contact Center Analytics: The 2021 CRM Industry Leader Awards
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The Best Workforce Optimization (WFO): The 2021 CRM Industry Leader Awards
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Verint Acquires Conversocial for $50 Million
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
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The Top Customer Service Trends: Digital Channels Overtake Service Options
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CX Connect 2021: In Case You Missed It
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The Challenges of Managing Customer Interactions
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Data Is the Linchpin for Customer Experience, But Problems Persist, CX Connect Speakers Contend
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Fuze Partners with Verint
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The Latest CRM Innovations Prove That Words Truly Matter
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Natural Language Works with More Than IVRs
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Verint Execs and Customers Discuss What's Next After the Pandemic on Day 2 of Engage
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Verint Locks in Customer Experience Focus
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Engagement Hubs Put Customers at the Center
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Marketers Move to Chart Journeys in Real Time
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Verint Launches IVA Pro Package
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Contact Center Infrastructure: It's Time to Assess Your Tools and Technology
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Custodia Adds Verint Recording Solution
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Verint Divests Itself of Cybersecurity Unit
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Verint Partners with 8x8 on WFM
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The Top 10 CRM Stories of 2020
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Verint Adds Engagement Data Management to its Open Cloud Platform
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Verint Introduces Digital Behavior Analytics
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For Better Customer Service, Look into the Future
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Whether B2B or B2C, Buyers Are Still Human
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Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Agent Desktops
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Data Links Disparate Technology Demands
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Co-Browsing Gains as a Service Tool
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The Best Contact Center Analytics: The 2020 CRM Industry Leader Awards
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The Best Workforce Optimization (WFO): The 2020 CRM Industry Leader Awards
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On the (Online) Scene: Medallia, Talkdesk, Verint, Genesys, and Pegasystems Hold Virtual Events
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The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
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Verint Adds to Workforce Planning for a Gradual and Safe Return to the Office
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Navy Federal Deploys Verint for COVID-19 Response
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Verint Touts Functionality, Flexibility of Solutions at Virtual Conference
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Verint Launches Compliance Recording for Microsoft Teams
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Verint Unveils Work-From-Home Programs
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U-Haul Call Centers Hustle to Help College Students in Unexpected Moves
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Saved by Zero (Contact Resolution)
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Verint Portal Connects San Francisco Citizens to Services
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Verint Expands Adobe Partnership
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The WFO Market Continues to Beat All Odds
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Verint Launches Robotic Process Automation Discovery
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Verint Updates Its WFM with AI and Mobile Capabilities
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The Workforce Optimization Market Adapts to Ever-Changing Rules of the Road
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When It Comes to Texting, Companies Need to Strike a Balance
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Verint Launches Knowledge Anywhere KM Enhancements
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Verint Strengthens Integration with Microsoft Teams
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Verint Offers Unified VoC to Help Solve Growing Interaction Challenge
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The CRM Top 100 Companies in Customer Service, Marketing, and Sales
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UJET Enhances Its Customer Support Platform with New Integrations and Customizations
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Technology and Humans Critical to Contact Center Success, Verint Engage Speakers Insist
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Verint Launches Unified VoC at Its Engage Conference
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Verint Adds AI-Powered Anomaly Detection
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Verint Launches AI Blueprint
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CGS Partners with Verint and Custodia for Customer Care
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CRM Magazine Names Its 2019 Customer Service Leaders
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Who Really Wins with Vendor Consolidation?
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Best Interactive Voice Response (IVR): The 2019 CRM Service Leaders Awards
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Best Workforce Optimization (WFO): The 2019 CRM Service Leaders Awards
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Best Contact Center Search: The 2019 CRM Service Leaders Awards
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Best Enterprise Feedback Management (EFM): The 2019 CRM Service Leaders Awards
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Best Contact Center Analytics: The 2019 CRM Service Leaders Awards
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Avaya Re-emerges with Renewed Purpose and Products: The 2019 CRM Service Rising Stars Awards
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Thanks to AI and RPA, the WFO Market Surges
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Verint to Acquire ForeSee
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Verint Launches New Automated Verification Features
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Cloud Contact Centers Are More Than Hype
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Verint Revamps Financial Compliance Solutions
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Verint Updates Community Solution
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Best Customer Case Management: The 2018 CRM Service Leaders
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Best Interactive Voice Response (IVR) Systems: The 2018 CRM Service Leaders
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Best Workforce Optimization Software: The 2018 CRM Service Leaders
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Best Contact Center Search: The 2018 CRM Service Leaders
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Best Enterprise Feedback Management (EFM) Software: The 2018 CRM Service Leaders
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Best Contact Center/Call Center Analytics: The 2018 CRM Service Leaders
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Verint Debuts AI-Powered Self-Service Capabilities
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Verint Launches Solutions for SMBs
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Verint Acquires Next IT
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Alorica Turns to Verint for Speech Analytics
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CEM Market to Triple by 2022, Research Firm Reports
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Robots Are in Your Contact Center’s Future
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The Real Benefits of Artificial Intelligence
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Verint Launches Updated WFO Suite
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How Revenue Marketing Can Save the CMO
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As the WFO Market Evolves, Will Vendors Adapt?
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Verint Systems Updates Its Web and Social Intelligence Suite
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WFM Solutions and Vendors Are Not All the Same
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Verint Launches Mid-Market WFO
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Customer Trust Must Be Earned
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Verint WFO Achieves Cisco Compatibility Certification
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Verint Enhances Community Solution
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The 2017 CRM Service Leaders: Customer Case Management
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The 2017 CRM Service Leaders: Interactive Voice Response
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The 2017 CRM Service Leaders: Workforce Optimization
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The 2017 CRM Service Leaders: Contact Center Search
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The 2017 CRM Service Rising Stars
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The 2017 CRM Service Rising Stars: NICE—the Contact Center Consolidator
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The 2017 CRM Service Rising Stars: Verint Makes Strong Moves Across Channels and into the Cloud
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Verint Partners with Tango Networks
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Workforce Optimization Is Under Siege
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Verint Launches Mobile Work View
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Verint Enhances Social Engagement
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Healthcare CRM Expected to Flourish
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Verint Acquires OpinionLab
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Five9 and Verint Announce Global Partnership
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Verint Enhances Its EFM Solution
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Verint Partners with Forrester for Engagement Analytics
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Make CRM Smarter
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Redweb Partners with Telligent for Social Communities
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Verint Partners with TeleTech on WFO and Analytics
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Workforce Optimization Is Poised for Big Changes
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Verint Launches Real-Time Speech Analytics
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Verint Launches Robotic Process Automation
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Verint Completes Its Cloud Migration
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Verint Upgrades Telligent Community
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Verint Updates Its EFM Solution
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Unified Agent Desktops Connect Reps to Essential Apps
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Verint Acquires Contact Solutions
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The 2016 CRM Service Leaders: Customer Case Management
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The 2016 CRM Service Leaders: Workforce Optimization
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The 2016 CRM Service Leaders: Contact Center Search
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The 2016 CRM Service Leaders: Enterprise Feedback Management
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Verint Updates Performance Management
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Verint Partners with Squiz to Help Governments with Digital Transformation
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Verint Updates Telligent Social Community Software
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Freeman's Contact Center Continues Its Winning Ways
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How Amazon and Salesforce.com Are Shaping Mobile Customer Support
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Verint Enhances Mobile and Personalization Capabilities in Enterprise Feedback Management
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The Age of Speech Analytics Is Close at Hand
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The Outlook for WFO: Optimal
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Verint Acquires Telligent
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Verint Releases Identity Authentication Solution
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Verint Releases Engagement Management Solutions in Japanese
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Verint Engage Conference: Adding Emotional Connections Is a Key Differentiator
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Verint Adds Gamification Infrastructure to Customer Engagement Optimization Portfolio
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Small Customer Service Vendors Can Make Big Contributions
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The 2015 CRM Service Leaders: Customer Case Management
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The 2015 CRM Service Leaders: Workforce Optimization
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The 2015 CRM Service Leaders: Contact Center Search
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The 2015 CRM Service Leaders: Enterprise Feedback Management
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Verint Updates Enterprise Feedback Management Solution
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SIO Emerges as a New Contact Center Segment
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Verint: Customer Service Woes Start in the Back Office, Not on the Front Lines
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Buffalo Builds Resident Trust with CRM
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5 Hot Customer Service Technologies
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Verint Teams with Unify to Bring WFO to More Contact Centers
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Should CSRs Be Paid for Performance?
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Verint Engagement Analytics Offers 'Unprecedented' Cross-Channel Analytics
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When VoC and VoE Combine
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Verint WFO Is Now Available as a Mobile App
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The Unified Omnichannel Enterprise Is No Longer a Pipe Dream
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The 4 Key Customer Service Omnichannel Considerations
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Verint Adds Multichannel Support to Enterprise Feedback Management
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InContact Acquires Workforce Optimization Provider Uptivity to Launch WFO into the Cloud
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Verint Introduces Business Impact Solution for Branch Sales Effectiveness
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Adtech Global Debuts Ignite Speech Analytics Program
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The 4 Pillars of Responsible Customer Engagement
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3 Reasons to Boost Your Contact Center's Strategic Value
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The 2014 CRM Service Leaders
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Unify Enhances OpenScape Contact Center Suite
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Verint to Acquire Kana Software for $514M
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Gamification Comes to the Contact Center
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Verint Moves Impact 360 WFO to Mobile
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Frost & Sullivan Says Increased Functionality Driving Contact Center Systems Sales in EMEA
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inContact Adds Verint Speech Analytics to Cloud Contact Center Solution
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Verint Enters Voice Biometrics Market with Victrio Acquisition
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BT Expands Cloud Contact Center with Customer Self-Service and WFO
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Verint Enhances Its Enterprise Feedback Management Solution
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Verint Partners with Badgeville to Power WFO Gamification Solutions
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Verint Debuts Voice of the Employee Solution
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Verint Delivers High-Efficiency Performance Management
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Workforce Management: Better but Not Good Enough
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Verint Launches New Business Impact Solutions for Regulatory Compliance
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Verint Introduces Business Impact Solutions
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Verint Adds to Its VoC Solution
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Toronto's Nerve Center Provides Easy Access
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CRM Service Awards: Service Leaders
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Verint Launches Personalized Guidance for Impact 360 Solution
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Verint Adds to Impact 360
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The New Measure of Customer Service Success
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Verint Enhances Impact 360 WFM Solution
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Listening to the Voice of the Customer
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CRM Moves to an Outside-In Approach
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In Contact Centers, WFO's Star Is on the Rise
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Verint Offers Vovici Offline Surveys for iOS Mobile Devices
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Verint Upgrades VoC Analytics Portfolio
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The 2012 Service Leaders
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The Argument for Desktop Analytics
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5 Hot Marketing Trends
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The Social Customer Strikes Back
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Verint Upgrades VoC Analytics Solution
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Verint Launches Fully Web-Enabled Enterprise WFM Solution
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Verint to Acquire GMT
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WFO Hears The Voice of the Customer
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Verint Will Acquire Vovici
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Verint Releases New Voice of the Customer Analytics Platform
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Speech Analytics Captures Consumer Sentiment
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Verint Releases Audiolog 5 for SMBs
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QM Picture Grows Blurry
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Savings Follow BlueCross BlueShield to Tennessee
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Workforce Optimization Gets Optimized
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The 2011 Service Leaders
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The 2011 Service Elite
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Office Depot Implementing Enterprise Workforce Optimization Software from Verint
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How to Listen to the Voice of the Customer in a Multichannel World
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311: The Agency That Never Sleeps
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Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015
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Learning What to Teach
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Verint Systems Releases New Impact 360 Text Analytics Solution
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InContact Partners with Verint Systems
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Analyzing the Workforce
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Environmentalism Collides with Cost Reductions in the Contact Center
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Turning Green on the Ocean Blue
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Re:Tooling — Speech Analytics: Seeking What's Inside
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Recessions Make for Strange Bedfellows
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CRM Magazine Announces Winners of 2010 CRM Service Awards
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The 2010 CRM Service Awards: Introduction
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The 2010 CRM Service Awards: Service Leaders -- Introduction
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The 2010 CRM Service Awards: The Service Elite -- Introduction
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The 2010 CRM Service Awards: Service Leaders -- Workforce Optimization Suite
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The 2010 CRM Service Awards: Service Leaders -- Enterprise Feedback Management
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The 2010 CRM Service Awards: Rising Stars -- CallCopy (The Copy Cat)
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The 2010 CRM Service Awards: The Service Elite -- New York Life
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Speaking of Customer Insights
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Stressed and Distressed
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Innovation Picks Up Static
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Aspect Software Beefs Up Quality Monitoring
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The Evolution of E-Learning
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Survey Software Continues to Sell
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Workforce Management Market Set to Double
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Adhering to Higher Quality
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ClickFox Analyzes the Customer Experience
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Verint Launches New Version of Impact 360 Speech Analytics
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Workforce Optimization Is the Optimal Goal
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Workforce Optimization Rises Above the Recession
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In More Ways Than One
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Ringing the Opening Bell
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The 2009 CRM Service Awards: Service Leaders -- Introduction
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The 2009 CRM Service Awards: Service Leaders -- Workforce Optimization Suite
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Is Workforce Optimization Recession-Proof?
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Aspect Unveils 6 New UC Applications
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Hold Onto Your Customers!
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Aspect Takes AIM at Bolstering PerformanceEdge
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The Feedback Funnel
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Verint Looks to Resuscitate 9-1-1 Centers
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Feedback Is the Future
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Nice and Verint Remain the Forces in Workforce Optimization
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Companies Crave Customer Feedback
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Interaction Recording Market Forges Ahead
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Customer Demand Drives Gartner Workforce Optimization Magic Quadrant
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The High Quality of Quality Management
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There's No Place Like Home
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Calling It Quits
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Verint Looks to Impact Service
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5 Trends Your Business Can’t Miss
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An End to Information Chaos
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Performance Management Requires Process Improvement
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Workforce Optimization Giants Continue Patent Battles
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Inova Launches Web-Based Analytical Tool
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Productivity and Workforce Management
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The 2008 CRM Service Awards: Workforce Optimization Suite
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Calabrio Joins the Enterprise 2.0 World
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Monitoring the Quality Monitors
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Sunny Skies for Knology
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Workforce Management Expands, But Fails to Satisfy All
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Quality Management Market Forges Ahead
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Top 25 CRM News Stories of 2007
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Aspect Offers More Localization and Capabilities for '08
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Verint Makes a Speedy Impact
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Contact Center Surveying Is Essential
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Required Reading: Protecting Your Brand at All Costs
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Checking the Pulse of the Contact Center
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Interactive Intelligence Plugs in an Upgrade
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Tech Solution: Workforce Management Solutions
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IP Recording in the Contact Center and Beyond
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What VoIP Can Mean to You
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The Voices of Reason
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CRM Numbers Grow, But Also Mislead
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Doubling Down on Quality Management
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destinationCRM Dashboard
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THE 2007 Service Leaders, Part 1
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The 2007 Service Leaders, Part 2
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Verint Refreshes Its PM Piece
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NICE Smartens Up
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Verint: Can I Get a Witness?
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CCPM Market Is Poised For Progress
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Tech Solution: Quality Monitoring Tools
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Making the Grade
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QM Saunters to Continued Uptake
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Benchmarking for Improved Performance
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The New World of Sophistication
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QM: The Upswing Continues
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Product Spotlight: ACCE 2006
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High Performance
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The Why Factor in Speech Analytics
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Aspect and Witness Up the WFM Ante
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Verint Systems Acquires Mercom
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Speech Analytics Will Be Listening
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Full Suite Versus Best of Breed
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The 2006 Service Leader Awards, Part 1
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Keeping Balance in the Center
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The Year in (P)review
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QM and Liability Recording Move Ahead
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An ICCM 2005 Product Showcase
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Verint Unveils Its First Opus Offering
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September 9, 2005
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Verint Systems Buys The Opus Group
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September 2, 2005
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Tech Solution: Agent Training Applications
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The Next Step in Anger Management
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July 19, 2005
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Fatter Functionality For Speech Analytics
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June 28, 2005
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Talk Among Yourselves
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May 5, 2005
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Autonomy Plans to Acquire Etalk
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The 2005 CRM Service Leaders--Part I
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March 18, 2005
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March 15, 2005
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March 1, 2005
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QM Is Poised For Growth
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February 25, 2005
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December 2, 2004
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November 30, 2004
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Wires: News and Technology for September 10, 2004
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Contact Center Vendors Optimize Their Own Performance
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ICCM Shines Its Spotlight Again
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The Week in Review: July 2, 2004
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The 2004 Service Leaders--Part II
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The Week in Review: January 9, 2004
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The Week in Review: September 19, 2003
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ICCM News Roundup
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ICCM Tip: Make It Personal