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CRM Magazine Contacts
Leonard Klie, Editor
Len is responsible for all of the editorial content that appears in CRM magazine, on www.destinationCRM.com, in CRM's eWeekly newsletter, and on its sister site, SmartCustomerService.com . He assigns, edits, and proofreads all articles prior to layout and assists the managing editor with the production process.
Len got his start in journalism more than 25 years ago. Various reporting, photography, and editing roles at several weekly newspapers in New York preceded his switch to trade publishing. He has served as the managing editor at publications covering foodservice and recreational activities for U.S. military and government entities, and at college campuses around the country. Immediately prior to joining the Speech Technology staff in November 2006, he served as managing editor at Food Logistics magazine, covering the warehousing and transportation of food and related products in the retail supermarket and foodservice industry.
An award-winning writer and editor, Len is a graduate of Marist College in Poughkeepsie, N.Y., where he earned a bachelor's degree in communications, with a concentration in journalism.
Contact him at 1-212-251-0608, Ext. 110, or email@example.com.
Chris Cronis, Managing Editor
Chris is the managing editor of CRM magazine, as well as SmartCustomerService.com. He’s responsible for managing the production cycle of the two magazines as well editing the front- and back-of-the-magazine columns, the Real ROI section of CRM, and the Viewpoints section of destinationCRM.com.
Chris has had a 20-year career in publishing, working at magazines and newspapers covering business, technology, the movie industry, politics, food, and sports. He was most recently the managing editor of Parade magazine, the venerable Sunday supplement that reaches some 20 million readers each week.
Focus: • Editorial Production • Copy Editing
Contact Chris at 1-212-251-0608, Ext. 108, or firstname.lastname@example.org.
Laura Hegyi, Senior Designer
Laura is responsible for the art direction, design, and layout of CRM magazine and Speech Technology magazine. Since joining parent company Information Today in 1992, Laura has also served as senior designer for ONLINE magazine. In addition, she is credited with redesigning many of the company's publications, including CRM magazine, Speech Technology magazine (which won an APEX Award for Best Redesign), Information Today, KM World, and The Library Resource Guide. Laura's 25-plus years of design experience include 14 years at Atlantic City magazine, and she also designed and produced publications for The Miss America Pageant, the LPGA, and the New Jersey Department of Tourism. Laura has received numerous design accolades for her work on CRM and Speech Technology magazines, including the 2008 Ozzie Award from Folio: magazine; multiple 2008, 2007, and 2006 APEXs (Awards for Publication Excellence) from Communications Concepts; multiple 2008, 2007, and 2006 Tabbie Awards from the Trade, Association and Business Publications International; 2008 (Gold + Silver) and 2007 Awards of Excellence from the ASBPE; and the 2004 American Graphic Design Award.
Sam Del Rowe, Associate Editor
Sam covers customer service for CRM magazine. He writes features, Real ROI case studies, Insight pieces, and the Required Reading column. He also writes news stories for www.destinationCRM.com and posts for the website’s blog.
Previously, Sam was an editorial intern at CFA Institute's Enterprising Investor blog. He received his bachelor's degree in English from New York University.
Focus: • Customer Service/Contact Centers
Contact him at 1-212-251-0608, Ext. 105, or email@example.com