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May * Commit: 4/20/23 | Copy Due: 4/25/23
June * Commit: 5/20/23 | Copy Due: 5/25/23
July * Commit: 6/20/23 | Copy Due: 6/25/23
August * Commit: 7/20/23 | Copy Due: 7/25/23
CRM Roundtable Webcasts
- April 12, 2023 - What's So Great About Proactive Customer Service?
- April 26, 2023 - Achieve Next-Level CX with Real-Time Customer Analytics
- May 10, 2023 - Contact Center as a Service: Simply Subscribe?
- May 24, 2023 - The Digital Transformation of Customer Experience
- June 07, 2023 - Total Experience: Experience Convergence
- June 21, 2023 - Speech Analytics: The Core Contact Center Technology
- July 12, 2023 - Contact Center Workforce Strategies in a Remote World
- July 26, 2023 - Future-Proofing Your CX Efforts: Is This Even Possible?
- August 09, 2023 - Humans and their Chatbots: AI-Assisted Answers for Everyone
- August 23, 2023 - Personalization: The Key to CX Excellence
- September 13, 2023 - Agent Experience: Enhancing CX From the Inside Out
- September 27, 2023 - Customer Journey Management: A Key Focus for Stronger Brands
- October 11, 2023 - Omnichannel Customer Experience: Table Stakes in 2023
- October 25, 2023 - Contact Center Security: Fraud, Governance, and Compliance
- November 01, 2023 - Reimagining Customer Experience: Structure Follows Strategy
- November 15, 2023 - Hot Topics in Customer Analytics: Insight and Action
- December 06, 2023 - 2023 Contact Center Success Stories and Case Studies: Implementations that Delivered Value
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CRM Evolution 2023 Invitation to Sponsor [PDF]
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2023 Floor Plan [PDF]
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