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2025 Media Information
CRM Deep Dive Best Practices Marketing Programs
April (PRINT) * Copy Due 3/10/25 - Proactive Customer Service with Predictive Analytics
April (PRINT) * Copy Due 3/10/25 - Transforming Agent Experience with AI
April (PRINT) * Copy Due 3/10/25 - The Role of AI in Compliance and Data Privacy
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- April 16, 2025 Redefining Contact Center Efficiency with AI Solutions
- April 30, 2025 Smarter Self-Service: Leveraging Technology for Effortless Customer Car
- May 07, 2025 Transforming Agent Experience with AI: Boosting Performance and Satisfaction
- May 21, 2025 Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow's Decisions
- June 04, 2025 Knowledge Management and AI: Enhancing CX and Employee Productivity
- June 18, 2025 - Elevating Customer Experience with Agentic AI
- July 16, 2025 - Mastering Hybrid Contact Centers: Overcoming Key Challenges
- July 30, 2025 - Smart Customer Journeys with AI and Technology
- August 13, 2025 - Omnichannel Solutions for Smarter Customer Care: Harnessing AI and Data
- August 27, 2025 - Marketing Automation for the Midmarket: Tools Built for Growing Businesses
- September 10, 2025 - Sales Enablement 2025: Support Your Sales Team This Year!
- September 24, 2025 - Customer Service Reinvented: CCaaS, WEM, and AI in Action
- October 01, 2025 - Unlock CRM, CDPs, and AI for Next-Level Customer Insights
- October 15, 2025 - Predictive Analytics & AI: The Future of Customer Service
- October 29, 2025 - The Role of AI in Compliance and Data Privacy
- November 05, 2025 - AI in Fraud Detection and Prevention
- November 19, 2025 - The Power of Personalization: AI-Driven Strategies for Customer Loyalty
- December 03, 2025 - 2025 Customer Experience Wins - What Worked and Why
- December 17, 2025 - AI, Automation, and Omnichannel: Redefining Customer Support in 2025