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CRM Deep Dive Best Practices Marketing Programs
- October 2021 - Voice of the Customer Strategies and Tactics for Better Customer Insights
- October 2021 - Smart IVRs for Exceptional Service
- November/December - Virtual Contact Centers: Lessons Learned in Uncertain Times
- November/December - Smart Field Service Management Strategies
- November/December - Transformational CX – Designing Experiences That Wow Customers Roundtable Date: 7/14/21
- November/December - Speech Analytics and AI: A Game Changer for CX
- November/December - I Prefer Self-Service – Don’t Make Me Talk to a CSR Roundtable Date: 8/11/21
CRM Buyer's Guide & Directory
CRM Roundtable Webcasts
- June 02, 2021 - Speech Analytics & AI: A Game-Changer for CX
- June 16, 2021 - Analytics and Business Intelligence Solutions for Challenging Times
- June 30, 2021 - Sales & Marketing Tools That Drive B2B Quota Achievement
- July 14, 2021 - Transformational CX - Designing experiences that wow customers
- July 28, 2021 - Master Data Management - A single view of the truth
- August 11, 2021 - I Prefer Self-Service - Don't make me talk to a CSR
- August 25, 2021 - Customer Experience Management for Driving B2C Growth
- September 01, 2021 - Designing a Customer Engagement Center
- September 15, 2021 - Creating a Customer-First Organization: Technology & People
- September 29, 2021 - The State of Knowledge Management in an AI World
- October 13, 2021 - Conversational AI: The Future of Customer Service?
- October 27, 2021 - Linking Employee & Customer Experience: Workforce Engagement Management
- November 03, 2021 - 2021 Contact Center Innovations - Successful Case Study Snapshots
- November 17, 2021 - Personalization Done Right: Using Data and Technology to Strengthen Customer Relationships
- December 01, 2021 - Customer Service in a Smartphone World
- December 15, 2021 - C Level Leadership: Who Owns Customer Experience?
- CRM Evolution 2021 Invitation to Sponsor [PDF]
- 2021 Sponsorship Agreement [PDF]
- 2021 Floor Plan [PDF]