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CRM Magazine

• 2023 Full Media Kit
• 2023 Print Magazine Specs & Rate Card
• 2023 CRM Magazine Editorial Calendar

2023 Media Information

• 2023 Full CRM Media Kit
• 2023 CRM Data Points & Demographics
• 2023 CRM Magazine Editorial Calendar
• 2023 Print Magazine Specs & Rate Card
• 2023 Roundtable Webcast Schedule
• 2023 Best Practices Schedule
• 2023 Custom Research
• 2023 Online Rates & Specs
• 2023 CPL Programs

CRM Deep Dive Best Practices Marketing Programs

February * Commit: 1/20/23 | Copy Due: 1/25/23

• Total Experience: Experience Convergence     Roundtable: 6/7/2023
• Achieve Next-Level CX with Real-Time Customer Analytics     Roundtable: 4/26/2023
  
  

March * Commit: 2/20/23 | Copy Due: 2/25/23

• Contact Center as a Service—Simply Subscribe?    Roundtable: 5/10/2023
• Digital Transformation of Customer Experience—What’s Possible Now?    Roundtable: 5/24/2023

April * Commit: 3/20/23 | Copy Due: 3/25/23

• Digital-First Customer Service — The logical next step beyond self-service   
• Speech Analytics: The Core Contact Center Technology l Roundtable: Jun2 21, 2023

May * Commit: 4/20/23 | Copy Due: 4/25/23

• Workforce Engagement Solutions - For a better contact center culture 

• Customer Data Platforms: Know Thy Customer! l Roundtable: May 17, 2023

CRM Webcasts

• Solo Sponsorship Information

CRM Roundtable Webcasts

• February 01, 2023 - The Conversational Contact Center: Integrating AI's Potential Now
• March 01, 2023 - How to Leverage AI for Integrated CX Strategy
• March 15, 2023 - Workforce Engagement Solutions - For a better contact center culture
• April 12, 2023 - What's So Great About Proactive Customer Service?
• April 26, 2023 - Achieve Next-Level CX with Real-Time Customer Analytics
• May 10, 2023 - Contact Center as a Service: Simply Subscribe?
• May 24, 2023 - The Digital Transformation of Customer Experience
• June 07, 2023 - Total Experience: Experience Convergence
• June 21, 2023 - Speech Analytics: The Core Contact Center Technology
• July 12, 2023 - Contact Center Workforce Strategies in a Remote World
• July 26, 2023 - Future-Proofing Your CX Efforts: Is This Even Possible?
• August 09, 2023 - Humans and their Chatbots: AI-Assisted Answers for Everyone
• August 23, 2023 - Personalization: The Key to CX Excellence
• September 13, 2023 - Agent Experience: Enhancing CX From the Inside Out
• September 27, 2023 - Customer Journey Management: A Key Focus for Stronger Brands
• October 11, 2023 - Omnichannel Customer Experience: Table Stakes in 2023
• October 25, 2023 - Contact Center Security: Fraud, Governance, and Compliance
• November 01, 2023 - Reimagining Customer Experience: Structure Follows Strategy
• November 15, 2023 - Hot Topics in Customer Analytics: Insight and Action
• December 06, 2023 - 2023 Contact Center Success Stories and Case Studies: Implementations that Delivered Value

CRM ONLINE - destinationCRM.com

• 2023 destinationCRM.com Media Kit

• 2023 CPL Programs

CX Connect Virtual Conference - March 15-17, 2022

• 2023 CX Connect Website
• Invitation to Sponsor [PDF] 
• Sponsor Agreement 

Live Conferences - CRM Evolution, Smart Customer Service, SpeechTEK

• CRM Evolution 2023 Invitation to Sponsor [PDF] 

• 2023 Sponsorship Agreement [PDF]

• 2023 Floor Plan [PDF]

CRM Buyer's Guide & Directory

• 2022 Buyers Guide & Directory Media Kit
• Example: 2017 CRM Buyer's Guide & Directory - over 1,500 companies listed

Information Today, Inc.

• Publications
• Calendar of Events