Great American Home Stores Shift to Digital
07 Jul 2021
The retailer built its business during the pandemic with LeadsRx
Qualfon Keeps a Closer Eye on its Agents
07 Jul 2021
Observe.AI is helping the outsourcer coach agents more effectively
Inkit Gets Its Data Flowing In
01 Jun 2021
The company's customer data is onboarded properly with Flatfile
Talroo Energizes Solr Search Engine with Lucidworks
30 Apr 2021
Lucidworks' Fusion is returning faster search results for Talroo customers.
Hydra-Stop Optimizes Salesforce Conversions with Saggezza
30 Apr 2021
The Salesforce implementer created custom fields to prioritize opportunities.
Evinced Helps Capital One Meet Accessibility Guidelines
22 Apr 2021
The financial giant increases compliance across customer-facing digital properties
Mel Trotter Ministries Feeds More with Virtuous CRM
30 Mar 2021
The charity improves donor relations with Virtuous' platform for nonprofits.
Casey’s Is More Convenient with Mobile Apps
01 Mar 2021
SAP has helped the convenience store chain build loyalty with e-commerce
Rotary Spins Out a Marketing Win with Workbooks
01 Mar 2021
The outdoor equipment dealer cuts time for marketing activities
Five9 Projects Get Simpler with FinancialForce
20 Jan 2021
FinancialForce provides complete business visibility for the contact center provider
Ford Recognizes Essential Workers with Lacek
20 Jan 2021
FordPass Rewards drive loyalty among COVID frontline employees and first responders
Nuance Helps Cabify Manage Growing Customer Requests
30 Nov 2020
The ride-sharing company picks up scale with a virtual assistant
RSVD Scales New Contacts with MountainTop
30 Nov 2020
The event management solutions provider uses B2B data to enter new markets
Fabriik Manages Growth with SAP
30 Nov 2020
SAP's Customer Experience suite helps the financial services company handle rapid growth
Online Search Tool Suits Wildfang
30 Sep 2020
The clothing retailer offers a better website experience with Searchspring
ERC Collects Better Information with Interactions’ VCA
30 Sep 2020
Virtual Collections Agent removes basic information-gathering calls from ERC agents
WestJet Customer Satisfaction Takes Off
27 Jul 2020
The small airline benefits from a bot built by Netomi for Facebook Messenger
Speech Analytics Boosts Customer Service for Bluegrass Cellular
27 Jul 2020
Calabrio helps the wireless carrier increase lower-cost Level 1 support
Navy Federal Deploys Verint for COVID-19 Response
29 May 2020
The credit union turned to Verint's analytics to address changing business conditions
When It Comes to Communications, Twilio Has Insurance Firm Covered
29 May 2020
Cover Financial is benefiting from Twilio's Flex cloud-based platform