Arxan Nails It with Direct Mail
10 Jan 2020
PFL's tactile marketing program delivers hard-to-reach customers
JOANN Gladly Crafts Personal Interaction
10 Jan 2020
By moving to a modern customer service platform, the craft retailer has improved customer responsiveness
Gartner 2019 Magic Quadrant for Contact Center as a Service
02 Dec 2019
In the 2019 Gartner Magic Quadrant report for CaaS, you'll learn how contact center solutions measure up. You will also discover why now might be the right time to update your contact center.
SharkNinja Operationalizes Customer Feedback
26 Nov 2019
With Clarabridge Engage and Analytics, the housewares manufacturer is able to act on voice-of-the-customer data to create new products and evolve its customer experience.
C3i Exceeds Expectations with Avaya
26 Nov 2019
The contact center outsourcer is winning back business with new technologies, replacing a string of legacy systems in phases to maintain operations while easing the burden on its IT department
NICE Performance Manager Helps Mapfre Engage Agents
28 Oct 2019
The vendor's solution helps agents set and stick to performance goals
Acobot Captures Thousands of Leads for Skyfi Labs
28 Oct 2019
The vendor's AI chatbot brought in more than 19,000 sales leads within the first 150 days
Swrve Boosts User Engagement for Cinedigm
01 Oct 2019
The entertainment studio improved mobile customer click rates, completion rates, and app sessions
UJET Puts Dia&Co on the Plus Side of the Ledger
01 Oct 2019
The fashion retailer has boosted customer satisfaction with its new contact center platform
The State of Customer Service Automation 2019
30 Sep 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
MaritzCX Energizes Reliant’s Customer Experience
15 Jul 2019
The company has experienced success by adopting a customer-centric DNA
Diane von Furstenberg Raises Revenue with Personalization
28 May 2019
After an online overhaul, Qubit Pro and Qubit Aura were used to create seamless multichannel visitor journeys
Vertafore Ensures Great CX with NewVoiceMedia
28 May 2019
The insurance software company has raised CSAT scores, reduced hold times, and increased chat interactions
GardaWorld Freshens Its Service Capabilities
28 May 2019
Freshworks helps the armored car services provider keep the money moving
Diane von Furstenberg Raises Revenue with Personalization
28 May 2019
After an online overhaul, Qubit Pro and Qubit Aura were used to create seamless multichannel visitor journeys
OnPeak Sharpens Its Customer Service Skills
25 Apr 2019
The hotel event booking provider reduced costs with Sharpen Technologies
Helpshift Aids VCA in Pet Wellness
25 Apr 2019
Mobile app and chat feature drive successful outcomes for vet care provider
Georgia Tech Strengthens Athletic Department with SalesLoft
01 Mar 2019
Sales and fan engagement increase for the college sports powerhouse
Rakuten Marketing Delivers Campaign Success for JanSport
01 Mar 2019
During JanSport's Disney-themed product launch, Rakuten increased brand awareness, customer acquisition, and site performance
Open Systems Technologies Saves Big with Bullhorn
01 Jan 2019
The staffing firm adopted two Bullhorn solutions to improve its processes