Casey’s Is More Convenient with Mobile Apps
01 Mar 2021
SAP has helped the convenience store chain build loyalty with e-commerce
Rotary Spins Out a Marketing Win with Workbooks
01 Mar 2021
The outdoor equipment dealer cuts time for marketing activities
Five9 Projects Get Simpler with FinancialForce
20 Jan 2021
FinancialForce provides complete business visibility for the contact center provider
Ford Recognizes Essential Workers with Lacek
20 Jan 2021
FordPass Rewards drive loyalty among COVID frontline employees and first responders
Nuance Helps Cabify Manage Growing Customer Requests
30 Nov 2020
The ride-sharing company picks up scale with a virtual assistant
RSVD Scales New Contacts with MountainTop
30 Nov 2020
The event management solutions provider uses B2B data to enter new markets
Fabriik Manages Growth with SAP
30 Nov 2020
SAP's Customer Experience suite helps the financial services company handle rapid growth
Online Search Tool Suits Wildfang
30 Sep 2020
The clothing retailer offers a better website experience with Searchspring
ERC Collects Better Information with Interactions’ VCA
30 Sep 2020
Virtual Collections Agent removes basic information-gathering calls from ERC agents
WestJet Customer Satisfaction Takes Off
27 Jul 2020
The small airline benefits from a bot built by Netomi for Facebook Messenger
Speech Analytics Boosts Customer Service for Bluegrass Cellular
27 Jul 2020
Calabrio helps the wireless carrier increase lower-cost Level 1 support
Navy Federal Deploys Verint for COVID-19 Response
29 May 2020
The credit union turned to Verint's analytics to address changing business conditions
When It Comes to Communications, Twilio Has Insurance Firm Covered
29 May 2020
Cover Financial is benefiting from Twilio's Flex cloud-based platform
Gladly Is the Right Customer Service Fit for Andie
24 Apr 2020
The swimwear retailer is buoyed by Gladly's efficient self-service tools
5P Sees Leads Grow Threefold with Salesforce Essentials
24 Apr 2020
The small consultancy has increased business and productivity with Salesforce's SMB solution
Nosto Helps Industry West Furnish Shoppers with Personalization
26 Mar 2020
The home decor retailer's website is optimized with AI to improve conversions
Greyhound Rides High with SurveyMonkey
26 Mar 2020
Survey tools lead the bus carrier to better responses to customer feedback
ThirdLove Gets Personal with Dynamic Yield
27 Feb 2020
The retailer makes buying a bra a uniquely tailored experience for each shopper
Verint Portal Connects San Francisco Citizens to Services
27 Feb 2020
SF311 is able to speed residents to the information they need
Access the ICMI Agent Experience Toolkit
25 Feb 2020
To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.