Customer Service Software Provider Kustomer Secures $26 Million in Funding
For customer service software newcomer Kustomer, the goal is to eliminate silos and provide a more holistic customer support offering. The company just secured $26 million in Series B funding to make that happen. (Featured on SmartCustomerService.com.)
Brainshark Launches Team Dashboards
The visual displays enable sales managers to track the preparedness and progress of their teams.
LinkedIn Launches Carousel Ads for Sponsored Content
The new tool aims to provide B2B companies with a compelling way to tell their brand stories and engage with their target audiences.
Which Companies Are the Best at Customer Service?
In a survey of more than 7,500 consumers, advisory firm KPMG identified the top firms when it comes to providing a great service experience. (Featured on SmartCustomerService.com.)
SAP Launches C/4HANA
The new suite of CRM solutions aims to help businesses serve and retain customers.
Pegasystems Announces Pega Infinity
The new digital transformation software suite encompasses all Pega solutions.
Airlines Are Getting Better at Customer Service
Despite delays and other airline-related travel challenges, consumers are actually pretty satisfied with the aviation industry these days, according to J.D. Power study. (Featured on SmartCustomerService.com.)
Voximplant Releases Integration with Google's Dialogflow
The new connector aims to seamlessly integrate Voximplant's telephony platform directly into Dialogflow.
10 Tweets That Show How Customers Feel About Amazon’s Tougher Return Policy
Amazon has recently taken a tough stance on customers that return items to the e-commerce giant too frequently. How do customers feel about it? Here's a sampling.
ICMI Contact Center Expo 2018: Your Agents’ Age Group Can Tell You a Lot
With age-diverse contact center teams, generational intelligence is an essential part of employee engagement. (Featured on SmartCustomerService.com.)
ICMI Contact Center Expo 2018: Customer Service Is the Key Differentiator
The expo's message was clear: All companies should consider themselves service organizations. (Featured on SmartCustomerService.com.)
Adobe to Acquire Magento Commerce
The acquisition brings Magento's Commerce Cloud to Adobe Experience Cloud.
Zendesk Debuts Omnichannel Customer Experience Suite
Zendesk bundled its existing customer support solutions under one omnichannel umbrella, combining its Support, Guide, Chat and Talk tools into the Zendesk Suite. (Featured on SmartCustomerService.com.)
LinkedIn Announces New Sales Navigator Capabilities
The new features include redesigned lead and mobile account pages.
Infusionsoft Launches an Updated Platform for SMBs
The new version aims to provide a more intuitive experience for small-business users.
Five9 Launches Spring Release 2018
Enhancements in Five9's Spring 2018 release include new uses of artificial intelligence for routing and workflows. (Featured on SmartCustomerService.com.)
Customer Support Agents Are Hindered By Technology, Research Shows
Customer service professionals are passionate about providing effective support, but many consider the technology they use to be an obstacle, says new research. (Featured on SmartCustomerService.com.)
Pitney Bowes Launches EngageOne Converse
The chatbot platform integrates data and location information into leading messaging software for customer support. (Featured on SmartCustomerService.com.)
Urban Airship Now Supports Google Pay Tickets
The combination of Google Pay's ticket feature and the Urban Airship platform aims to deliver simplified yet engaging ticketing and boarding pass experiences.
Intouch Insight Launches LiaCX
The cloud-based CX management software aims to help businesses with multiple locations make the most of their customer experience programs.