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CRM Featured Articles

Openprise Adds Attribution Capabilities

Openprise's marketing attribution capabilities reflect the dynamics of each buyer's journey.

Salesforce to Acquire ClickSoftware for $1.35 Billion

With the addition of ClickSoftware Salesforce is expected to upgrade Service Cloud and Field Service Lightning.

SugarCRM Launches Sugar Serve for Customer Support

Sugar Serve's integrated console experience revolutionizes customer support processes. (Featured on SmartCustomerService.com.)

SugarCRM Launches Intelligent CX Platform

Sugar also unveils No-Touch Information Management and Continuous Cloud Innovation.

Adobe Adds Query Service and Data Science Workspace to Experience Platform

Adobe Query Service and Data Science Workspace use artificial intelligence to further enable companies to draw insight from their data.

Salesforce.com Introduces New Salesforce Essentials Features

The new features are designed to enable small businesses to communicate with customers in their preferred channels. (Featured on SmartCustomerService.com.)

TextUs Announces TextUs Next

The new solution aims to connect businesses and customers in real time via conversational text messaging.

Salesforce.com Introduces New Partner Relationship Management Features

The new features aim to drive growth through stronger partner relationships.

Methinks Announces DIY App

The app allows businesses to engage face-to-face with customers and prospects in just a few clicks.

Contact Center Software Market to Triple in Seven Years

The contact center software market is projected to reach $48 billion by 2026, says Fortune Business Insights. (Featured on SmartCustomerService.com.)

Contentful Announces Agile E-Commerce Solution

The solution aims to help retailers manage content across multiple channels more effectively.

Nielsen Launches Podcast Listener Buying Power Service

Nielsens's new service provides podcasters and advertisers with insights matching podcast listeners by genre with their buying habits.

Talla Introduces Training Dashboard

Training Dashboard compiles and annotates data from customer and agent interactions with the goal of advancing the intelligence of Talla's customer support system. (Featured on SmartCustomerService.com.)

At Fast Food and Full-Service Restaurants, Customer Satisfaction Remains Stable

Despite the many changes currently influencing the foodservice industry, the overall customer satisfaction score inched down only slightly, to 78.9, dropping by less than 1 percent. (Featured on SmartCustomerService.com.)

News Highlights From CCW 2019

The top 10 news announcements that were made this week at Customer Contact Week in Las Vegas. (Featured on SmartCustomerService.com.)

Talkdesk Announces Talkdesk Boost

The new offering eases the transition to the cloud by augmenting existing on-premise systems with intelligent, cloud-based contact center applications. (Featured on SmartCustomerService.com.)

Ada Launches Ada Glass

The new feature provides seamless customer handoffs from Ada's chatbot to live chat platform partners including Zendesk, Salesforce, and Nuance. (Featured on SmartCustomerService.com.)

Nimble Targets Team Management with Version 5.0

Nimble 5.0 includes a host of enhancements designed to bolster team relationship management across the organization.

Salesforce Announces Customer Data Platform

Part of Salesforce's Customer 360 solution, the customer data platform aims to further unify customer engagement at scale.

NICE Announces New Version of NICE Satmetrix

The new release aims to improve customer experiences through enhancements designed to deliver real-time, targeted insights.