Generative AI Ushers in Retail’s New Era
12 Mar 2024
New generative AI tools still need plenty of development, but their ultimate potential could revolutionize retail customer engagement.
How Observability Technology Can Help Banks Create a Seamless Customer Experience
07 Mar 2024
Digital transformation efforts must prioritize both service reliability and data security and privacy. Real-time monitoring capabilities can detect potential issues before they impact customers.
The Rise of Social Commerce: Redefining Retail in a Marketplace-Driven World
05 Mar 2024
As social and marketplace shopping converge, retailers need to update their marketing strategies to reflect the new reality—such as the need for stronger brand protection, accessible and responsive customer service, and other new marketing strategies.
How to Empower Your Sales and Marketing Teams with CRM Tools in 2024
29 Feb 2024
Salesforce and other top CRM platforms require proper integration with existing systems and continuous employee training to maximize efficiency, data analysis, personalized marketing, and sales/marketing collaboration.
Prepare In-Store Employees for Tough Shoppers and Situations
27 Feb 2024
The unexpected is now more expected than ever, and retailers should provide adequate training, establish clear policies, and make it easy for employees to collaborate across teams to prepare them for aggressive shoppers.
AI-Powered Analytics Drives Real-Time Personalization
22 Feb 2024
The hyper-personalization revolution will enable product recommendations based not only on past purchases but a customer's current mood, recent behavior, even the weather outside.
The Pros and Cons of Running an Entirely Mobile Online Business
16 Feb 2024
As smartphones and tablets have become primary tools for both consumers and entrepreneurs, a mobile-first strategy is the way forward—but it represents an exciting yet challenging shift.
Generative AI Will Redefine Crucial Work Skills, but It Can’t Replace Human Expertise
13 Feb 2024
GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated.
AI's Role in Accelerating Revenue: A Guide for Success
08 Feb 2024
The sheer volume of customer data introduces speed and efficiency challenges, with human errors and slower processes hindering revenue growth. That's where AI comes in.
Why Consumers Are Demanding More from E-Commerce Companies
05 Feb 2024
The key to e-commerce thriving this next year and beyond lies in adopting new strategies and technologies to meet consumers where they are. Interactivity is imperative.
How to Make Customer Service a C-Suite Priority
02 Feb 2024
Service and support leaders should reframe their performance narratives around C-suite priorities and emphasize the importance of improving CX. (Featured on SmartCustomerService.com.)
Preventing Deepfake Phishing from Leaving Customers on the Hook
30 Jan 2024
Customer service personnel need to be trained to detect and react to deepfake phishing attempts. (Featured on SmartCustomerService.com.)
Voice Commerce: Tapping into the Potential of Voice-Activated Shopping
23 Jan 2024
Voice commerce offers a seamless, hands-free shopping experience by leveraging voice assistants, enhancing user convenience and personalization in e-commerce.
Beyond Websites and Apps: Strategies for Maximizing Your Online Marketplace Presence
16 Jan 2024
Even brands with extremely well-designed sites and apps may be missing out on a large portion of sales if they don't also have a strong marketplace presence.
6 Viral B2B Marketing Campaigns From 2023 (and What We Can Learn From Them)
03 Jan 2024
Here are some B2B marketing campaigns that made waves last year. Let their innovative approaches inspire your next marketing strategy.
AI-Powered Voice Assistants in the Contact Center Drive Positive Brand Experiences
01 Jan 2024
Here's why the contact center is the secret key to building your brand and where AI fits in. (Featured on SmartCustomerService.com.)
Don't Blame the Contact Center Agent
01 Jan 2024
Agents are commonly only guilty of doing what they were trained, or constrained, to do. (Featured on SmartCustomerService.com.)
Healthcare CX: How to Go from Ailing to A-Class
01 Jan 2024
Prioritizing digital channels, unifying and orchestrating conversations, knowledge, and AI, and working with a proven solution provider will elevate healthcare CX. (Featured on SmartCustomerService.com.)
6 Steps to AI Preparedness for Customer Service
01 Jan 2024
Artificial intelligence needs thorough planning, coordination, and training to make sure it works well. (Featured on SmartCustomerService.com.)
6 Steps to AI Preparedness for Customer Service
01 Jan 2024
Artificial intelligence needs thorough planning, coordination, and training to make sure it works well. (Featured on SmartCustomerService.com.)