Reports & Research

Remote Agent Playbook

RingCentral

Leveraging AI and Intelligent Automation in the WFM Suite

NICE

Disruptive Customer Engagement

RingCentral

Contact Center 2.0 - Tomorrow's Solutions for Today's Customers

RingCentral

Contact Center 2.0: The Rise of Collaborative Contact Centers

RingCentral

AI-POWERED CUSTOMER SERVICE

Salesforce

What Can You Do in One Hour to Enhance Your Self-Service

Salesforce

Make great customer service your brand. Read our “Embrace the Digital Service Revolution” ebook.

Salesforce

How to Manage the Remote Workforce - Best Practices to Drive Engagement and More Effectively Forecast and Schedule in the Remote Contact Center

NICE

The State of Empathy In the Call Center

Cogito

Improving Home-based Agent Performance through Quality and Coaching Collaboration

NICE

Definitive Guide to the Modern Contact Center

Calabrio

Aberdeen Report: The Return on Managing Customer Convenience in Modern Service Programs

ServiceNow

Discover 6 best practices of field service leaders

ServiceNow

CORINIUM: The Customer Experience Perspective

ServiceNow

ThinkJar: Six Transformational Customer Service Trends

ServiceNow

Think beyond traditional CRM to elevate your customer service

ServiceNow

The customer service metrics and KPIs you should be tracking

ServiceNow

Forrester Study: Business Value of ServiceNow Customer Service Management

ServiceNow

Driving Radical Customer Service Innovation: Move beyond operational demands to deliver proactive strategies that drive business growth

ServiceNow

The Road to Transforming the Customer Service Experience: Investing in great outcomes for employees and customers

ServiceNow

Make Journey Mapping Your Secret to Outstanding Customer Service

ServiceNow

ABERDEEN STUDY: Four Transformative Best Practices for Future-Ready Customer Service Experiences

ServiceNow