Reports & Research

[Gartner] Get Better at ROI Projections for GenAI in Customer Service

NICE

Drive Operational Cost Savings with CXone Mpower

NICE

Improve Customer Satisfaction with CXone Mpower

NICE

Accelerate Revenue Generation with CXone Mpower

NICE

From Interactions to Outcomes: AI Reshapes the Customer Service Experience

NICE

Harvard Business Review: Maximizing ROI with AI-Driven Process Management

NICE

CCW: The Future of Customer Service: AI and Automation Trends for 2025

NICE

Opus: The Future of AI-Powered Experiences

NICE

Forrester: The State of AI Agents

NICE

Cutting Through the Noise: The Truth About Enterprise AI and Language in 2025

Language I/O

The New Economics of Enterprise Customer Support

LanguageIO