Reports & Research

Leading Healthcare Provider Saves $11 Million a Year and Immediately Improves CSAT with Predictive Behavioral Routing

NICE

Stepping up to Secure the Cloud

Calabrio

Applying Emotional Intelligence In the Call Center

Cogito

The ROI of Real-Time Agent Guidance: How AI Helps Align Agent Performance with Customer Expectations

NICE

State of Service: Insights and trends from over 3,500 service leaders and agents worldwide

Salesforce

Connect Sales and Service Around the Customer

Salesforce

Customer Workflows: Drive customer loyalty with connected digital workflows

ServiceNow

Customer Workflows Book of Knowledge

ServiceNow

Manage Field Service Efficiently and Safely During Challenging Times

ServiceNow

Service Operations: How to organize resilient operations for unforeseen circumstances

ServiceNow

Customer Engagement: How to expand capacity for whatever comes next

ServiceNow

Five9 Adapter for Zendesk

Five9

Five9 Adapter for Microsoft Dynamics 365

Five9

Five9 Adapter for ServiceNow

Five9

Five9 Adapter for Salesforce

Five9

Cloud CRM Integrations

Five9

Tackling the Customer Data Challenge through Customer API360

Jitterbit

7 Guidelines for Customer Data Integration: A Pragmatist's Guide to Delivering Tangible Results Quickly

Jitterbit

Create high value customer experiences in the field like HP Indigo

ServiceNow

The role of chat bots in field service organizations

ServiceNow

2020 Gartner Magic Quadrant CRM for Customer Engagement Center

ServiceNow

The secret sauce helping CX leaders create loyal clients: Convenience

ServiceNow

The communications revolution: How businesses create value through empathy and impactful engagement

ServiceNow

Supercharging customer service: Reimagining the operator experience at Grocery Outlet

ServiceNow

2020 IDC Perspective: Customer Service and the Future of Work

ServiceNow

Discover 6 best practices of field service leaders

ServiceNow

CORINIUM: The Customer Experience Perspective

ServiceNow

Forrester Study: Business Value of ServiceNow Customer Service Management

ServiceNow

Driving Radical Customer Service Innovation: Move beyond operational demands to deliver proactive strategies that drive business growth

ServiceNow

Evolving your customer journeys to the next normal

ServiceNow