Reports & Research

Connected Conversations: The Enterprise Playbook for Scalable, Secure, Multilingual Voice Support

A New Guide from Language IO

Optimizing Outbound Communications: Strategies and Technologies For Effective Customer Engagement

G2 Summer 2025 Report for Contact Center Operations

UJET: The Ultimate Performance Drink for Your Contact Center

Enhancing Security, Compliance, and Customer Experience in the Financial Services Industry

a UJET Solution Brief

The Digital Divide in Retail Customer Service: Pain Points, Risks & Opportunities for Modern CX

UJET

Powering Exceptional Customer Experiences in Retail

a UJET Solution Brief

The End of Customer Experience as We Know It

UJET [video]

Blueprint For Better CX: Building Your Modern Contact Center

Your Contact Center is Being Left Behind

UJET Industry Blueprint - Serving Every Market

Your Industry Deserves Better Than Generic Contact Centers

The Essential Guide to GTM Planning

Anaplan

Adapting your GTM plans to market disruption

Anaplan

[Gartner] Get Better at ROI Projections for GenAI in Customer Service

NICE

Drive Operational Cost Savings with CXone Mpower

NICE

Improve Customer Satisfaction with CXone Mpower

NICE

Accelerate Revenue Generation with CXone Mpower

NICE

From Interactions to Outcomes: AI Reshapes the Customer Service Experience

NICE

Cutting Through the Noise: The Truth About Enterprise AI and Language in 2025

Language IO