Reports & Research

2019 Survey Results on Challenges Facing Contact Center IT and Compliance Professionals

NICE

A Complete Guide to Pricing IT Services

Connectwise

Field Service in the Cloud: How DISH Network Delivers Tomorrow's Field Service, Today

Oracle

The Next Generation of B2B Purchasing: Millennials, Marketplaces and Digital Buying Preferences

Oracle

Transform Your Business With Smarter CX - The 3 connections service thought leaders are making now

Oracle

Your Guide to Choosing a Field Service Management Solution: 8 Things You Need to Ask Your Vendor

Oracle

THE EXECUTIVE’S HANDBOOK TO MODERN DIGITAL COMMERCE

Oracle

Elevate Your Sales Game: 3 Ways to Drive Peak Sales Performance With CPQ Cloud Solutions

Oracle

The Complete Buyer's Guide to Advanced CPQ

Oracle

Best Practices Guide for Migrating Away from Salesforce

Oracle

3 Steps to Building a High-Performance Sales Team

Oracle

The Future of Customer Experience: 4 Ways Your Business Can Prepare

Oracle

CX 2020: The Future of Customer Care

Arise Virtual Solutions

Getting Customer Satisfaction Right with AI Speech Analytics

NICE

How to Protect and Monitor Salesforce

CloudKettle

To Text or To Talk? Understanding Customer Care Preferences for Voice and Digital Channels [e-book]

Interactions

Found In Translation: How AI Technology Helps Make the Most of Your Customer Interactions

Attivio