Customer Service Skimpflation: The Impact on Sales, Retention, and Loyalty

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Elevating the Value of Self-Service with Data-Driven Automation

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Contact Center Predictions for 2023 and Beyond

8x8

Conversational AI for Customer Service: 3 Systems You Need for Scaling Your Support Operations

Forethought

Using Conversational AI to Solve the Biggest Challenges for SaaS Customer Support Teams

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Piloting AI for Customer Support: A Beginner’s Guide to Preparing your Support Team for AI Adoption.

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Automating the Configure-Price-Quote Process to Drive Your Business Forward in CRM

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4 Reasons Why Companies Using Salesforce Should Optimize their Document Processes with Document Automation

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New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media