Reports & Research

What is the business value of moving from Excel to WFM?

Calabrio

04 Dec 2020

Future of Work: The impact on Businesses, Consumers and Employees

Calabrio

04 Dec 2020

Beyond marketing and sales alignment: Calibrate to the customer for optimal buyer experience

Freshworks Inc.

04 Dec 2020

Forbes - Field Service On The Edge

ServiceNow

16 Nov 2020

Forbes - Power of the platform: Using IoT data to drive customer satisfaction

ServiceNow

16 Nov 2020

Maximize uptime and streamline maintenance with ServiceNow

ServiceNow

16 Nov 2020

UJET Cloud Contact Center Buyers Guide

UJET

13 Nov 2020

The Expanding Wallets and Purchasing Influence of Millennials and Gen Z

UJET

13 Nov 2020

Digital Transformation Roadmap for Contact Centers

UJET

13 Nov 2020

Knowledge2020 Digital Experience - Field Service Spotlights

ServiceNow

12 Nov 2020

Effective Sales Operations: Are We There Yet?

Freshworks Inc.

11 Nov 2020

Intelligent Automation and Simulation in WFM for Dummies

NICE

09 Nov 2020

NEVA Your Virtual Assistant for Work

NICE

03 Nov 2020

Modernizing Your Contact Center Ebook

Khoros

27 Oct 2020

The Five9 Guide to Making Customer Service a More Human Experience

Five9

23 Oct 2020

Adapt your service for speed, scale, and resilience

Salesforce

21 Oct 2020

The Difference Between Customer Experience and Customer Feedback - Why surveys alone paint an incomplete picture

TopBox

05 Oct 2020

State of Service: Insights and trends from over 3,500 service leaders and agents worldwide

Salesforce

10 Sep 2020

Connect Sales and Service Around the Customer

Salesforce

10 Sep 2020

Customer Workflows: Drive customer loyalty with connected digital workflows

ServiceNow

19 Aug 2020

Customer Workflows Book of Knowledge

ServiceNow

19 Aug 2020

Manage Field Service Efficiently and Safely During Challenging Times

ServiceNow

18 Aug 2020

Service Operations: How to organize resilient operations for unforeseen circumstances

ServiceNow

18 Aug 2020

Customer Engagement: How to expand capacity for whatever comes next

ServiceNow

18 Aug 2020

Five9 Adapter for Zendesk

Five9

14 Aug 2020

Five9 Adapter for Microsoft Dynamics 365

Five9

14 Aug 2020

Five9 Adapter for ServiceNow

Five9

14 Aug 2020

Five9 Adapter for Salesforce

Five9

14 Aug 2020

Cloud CRM Integrations

Five9

14 Aug 2020

Create high value customer experiences in the field like HP Indigo

ServiceNow

08 Jul 2020

The role of chat bots in field service organizations

ServiceNow

08 Jul 2020

2020 Gartner Magic Quadrant CRM for Customer Engagement Center

ServiceNow

01 Jul 2020

The secret sauce helping CX leaders create loyal clients: Convenience

ServiceNow

01 Jul 2020

The communications revolution: How businesses create value through empathy and impactful engagement

ServiceNow

01 Jul 2020

Supercharging customer service: Reimagining the operator experience at Grocery Outlet

ServiceNow

01 Jul 2020

2020 IDC Perspective: Customer Service and the Future of Work

ServiceNow

01 Jul 2020

CORINIUM: The Customer Experience Perspective

ServiceNow

01 Jul 2020

Forrester Study: Business Value of ServiceNow Customer Service Management

ServiceNow

01 Jul 2020

Driving Radical Customer Service Innovation: Move beyond operational demands to deliver proactive strategies that drive business growth

ServiceNow

01 Jul 2020

Evolving your customer journeys to the next normal

ServiceNow

01 Jul 2020