Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
the Editors //
31 Aug 2023
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
the Editors //
31 Aug 2023
the Editors //
31 Aug 2023
the Editors //
31 Aug 2023
Generative AI will revolutionize the sales force automation platform, enabling sales leaders to unleash new insights, engage customers in new ways, and take a new approach to deal strategy.
Adnan Zijadic //
21 Sep 2023
Sales automation tools can be integrated into the sales funnel to make sales tasks quicker and easier, allowing salespeople to spend more time personalizing their interactions with buyers.
Maura Kautsky //
20 Sep 2023
Various forms of AI and descriptive and predictive analytics have been used in the back office for decades, and we're now seeing them being brought into the front office to power personalization in customer engagement.
Jonathan Moran //
12 Sep 2023
When sales leaders prioritize effective sales coaching—complete with cutting-edge technologies—they foster a culture that improves performance, increases productivity, and drives revenue results.
Jill Brown //
28 Aug 2023
Contact centers are highly complex, and they need lightning-fast decision makers.
Donna Fluss //
14 Sep 2023
Just about every CRM vendor or service provider highlighted in our awards section as done something with generative AI.
Leonard Klie //
01 Sep 2023
Seventy-three percent of U.S. marketing professionals have reported using generative AI tools as a part of their work today.
Leonard Klie //
07 Jul 2023
Leonard Klie //
16 Jun 2023