Agentic AI is increasingly shaping CRM automation and customer engagement. But while the technology has improved, strong outputs are often built on flawed judgment.
Stu Sjouwerman //
12 Jun 2026
It's the end of anonymous loyalty: Generation Alpha will make traditional loyalty obsolete by expecting brands to earn trust from day one.
Lara Compton //
28 May 2026
Sprawling, fragmented technology stacks hinder productivity, reduce ROI, and, worst of all, complicate the adoption of AI capabilities.
Natalie Cowie //
27 May 2026
The whole world is watching OpenAI launch its ad platform. The data shows marketers have been waiting all year to try it out.
Adam Landis //
22 May 2026