CRM Training and Webinars

FREE live Web event produced by destinationCRM.com and CRM Magazine.

Upcoming

Conversational Customer Service: Convenience Everywhere

Learn about the transformative impact of personalized customer interactions in sectors ranging from retail and healthcare to finance and utilities, and discover how these technologies are revolutionizing customer service delivery.

Sponsored by: NICE

Coming December 11, 2024

Transforming Quality Management with GenAI: Precision, Personalization, and Impact

In this session, industry leaders explore how AI-powered automation and intelligent coaching are reshaping the quality management landscape.

Sponsored by: NICE

Coming December 18, 2024

CX Megatrends to Watch in 2025 and Beyond

Join our panel of experts as they share their predictions and offer their expertise on the future of customer service.

Sponsored by: NICE, Nextiva and Verint

Coming January 15, 2025

Top Marketing Automation Trends in 2025: A Preview

Learn about the latest advancements in chatbots, voice shopping, and automated social media marketing, and how these innovations can streamline your operations.

Sponsored by: CRM

Coming January 29, 2025

Generative AI: Shaping the Future of Customer Engagement

In this roundtable, industry experts will explore the cutting-edge applications of generative AI that are driving deeper customer engagement and loyalty.

Sponsored by: NICE

Coming February 12, 2025

Data Issues Derailing Customer Experience: What You Need to Know

Join an exclusive roundtable with industry experts as we explore the key data challenges that directly impact customer satisfaction and business outcomes.

Sponsored by: CRM

Coming February 26, 2025

Conversational AI: Revolutionizing Customer Interactions

Join our expert panel to find out how AI-driven chatbots and virtual assistants are elevating customer experience and driving operational efficiency.

Sponsored by: NICE

Coming March 05, 2025

Expert Insights on AI and VoC: Turning Customer Feedback into Action

Join us to explore how these trends can help you capture deeper customer insights, personalize interactions, and boost loyalty.

Sponsored by: CRM

Coming March 19, 2025

Future-Proofing Customer Experience with AI-Powered Solutions

Learn how AI is driving innovation, improving customer satisfaction, and boosting operational efficiency.

Sponsored by: CRM

Coming April 02, 2025

Redefining Contact Center Efficiency with AI Solutions

Discover how AI tools are improving customer satisfaction by delivering faster, more accurate responses.

Sponsored by: CRM

Coming April 16, 2025

Smarter Self-Service: Leveraging Technology for Effortless Customer Care

Our panel of industry experts will discuss key trends, including AI-driven automation, omnichannel integration, and voice-activated support.

Sponsored by: CRM

Coming April 30, 2025

Transforming Agent Experience with AI: Boosting Performance and Satisfaction

Discover best practices for integrating AI into your workforce to streamline tasks, empower agents, and improve overall service quality.

Sponsored by: CRM

Coming May 07, 2025

Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow's Decisions

Learn how real-time analytics allows businesses to respond instantly to customer needs, boosting satisfaction and loyalty.

Sponsored by: CRM

Coming May 21, 2025

Knowledge Management and AI: Enhancing CX and Employee Productivity

Learn how to implement tools that provide real-time, accurate answers to customer inquiries and support your team's success.

Sponsored by: CRM

Coming June 04, 2025

Transforming Real-Time Customer Feedback into Action with AI

Our panel of experts will explore key trends, including hyper-personalization, multi-channel feedback integration, and AI-driven analysis that predicts customer needs.

Sponsored by: CRM

Coming June 18, 2025

Mastering Hybrid Contact Centers: Overcoming Key Challenges

Learn how to ensure seamless communication and collaboration, integrate technology for both remote and on-site teams, and implement strong security measures for data protection and compliance.

Sponsored by: CRM

Coming July 16, 2025

Smart Customer Journeys with AI and Technology

Discover how AI and automation are streamlining processes, predicting customer needs, and delivering consistent, data-driven engagement across channels like social media, email, and live chat.

Sponsored by: CRM

Coming July 30, 2025

Omnichannel Solutions for Smarter Customer Care: Harnessing AI and Data

Learn how AI and automation enable faster, more accurate responses, and discover how businesses are using data to deliver personalized experiences at scale.

Sponsored by: CRM

Coming August 13, 2025

Marketing Automation for the Midmarket: Tools Built for Growing Businesses

Learn from industry experts about automation tools designed for growing businesses.

Sponsored by: CRM

Coming August 27, 2025

Sales Enablement 2025: Support Your Sales Team This Year!

Our panel of experts will delve into essential topics, from AI-driven analytics that predict customer behavior and personalize interactions to sales gamification techniques that motivate and engage teams.

Sponsored by: CRM

Coming September 10, 2025

Customer Service Reinvented: CCaaS, WEM, and AI in Action

Learn how to elevate employee performance, engage your workforce, and deliver unmatched customer experiences.

Sponsored by: CRM

Coming September 24, 2025

Unlock CRM, CDPs, and AI for Next-Level Customer Insights

Our panel of industry experts will dive deep into how CDPs can drive personalized marketing, improve engagement, and enhance the overall customer experience.

Sponsored by: CRM

Coming October 01, 2025

Predictive Analytics & AI: The Future of Customer Service

Our panel of industry leaders will unpack real-world applications and cutting-edge trends that can help you stay ahead in today's fast-evolving market.

Sponsored by: CRM

Coming October 15, 2025

The Role of AI in Compliance and Data Privacy

Our panel of industry leaders will share actionable insights on the latest advancements in AI for compliance — from real-time monitoring and automated reporting to proactive threat detection.

Sponsored by: CRM

Coming October 29, 2025

AI in Fraud Detection and Prevention

According to McKinsey, AI-driven systems can prevent 5 to 10 times more fraud than traditional rules-based methods, highlighting the powerful role AI plays in safeguarding businesses and customers.

Sponsored by: CRM

Coming November 05, 2025

The Power of Personalization: AI-Driven Strategies for Customer Loyalty

Our panel will discuss the latest advancements in AI tools that analyze customer data to create tailored recommendations, customized marketing, and personalized journeys.

Sponsored by: CRM

Coming November 19, 2025

2025 Customer Experience Wins - What Worked and Why

In this session, we'll break down how innovative solutions—ranging from AI-driven customer support to seamless omnichannel engagement—delivered measurable gains in satisfaction, retention, and operational efficiency.

Sponsored by: CRM

Coming December 03, 2025

AI, Automation, and Omnichannel: Redefining Customer Support in 2025

Our panel will explore how these cutting-edge technologies are driving customer satisfaction and boosting operational efficiency.

Sponsored by: CRM

Coming December 17, 2025

On-Demand

2024 Contact Center Success Stories: What Went Right!

Join us for a straightforward webcast discussing real-world success stories in the contact center industry.

Sponsored by: NICE, Replicant, Nextiva and Dialpad

Original Broadcast Date: Dec. 04, 2024

AI & Knowledge Management for Customers and Agents

Learn how AI can help you streamline knowledge creation, prompt effective interactions, and adapt to customer feedback.

Sponsored by: NICE and Coveo

Original Broadcast Date: Nov. 20, 2024

How Proactive Outbound Engagement Can Raise the CX Bar for Your Organization

In this webinar, we will explore how proactive outbound engagement can leverage AI to anticipate customer needs and provide timely, personalized outreach.

Sponsored by: NICE

Original Broadcast Date: Nov. 13, 2024

Harnessing AI in Modern Customer Engagement Center

Join our insightful webcast featuring thought leaders who will discuss real-world success stories and data-backed strategies for integrating AI into your customer engagement operations.

Sponsored by: Verint and NICE

Original Broadcast Date: Nov. 06, 2024

Omnichannel Contact Centers in the Age of AI

Learn how AI can analyze data from multiple touchpoints to optimize resource allocation and identify top-performing channels.

Sponsored by: Talkdesk

Original Broadcast Date: Oct. 30, 2024

The AI Behind Today's Virtual and Human Super Agents

Join this discussion of how purpose-built CX AI can result in both live and virtual agent augmentation for the ultimate customer experiences.

Sponsored by: NICE

Original Broadcast Date: Oct. 23, 2024

Evolving Experiences With AI: CX Leaders Reveal the Path Ahead

Join Greg Thomas and Ginger Conlon, from the thought leadership team at Genesys, as they present key findings from the report and discuss what lies ahead for AI in the customer and employee experience.

Sponsored by: Genesys

Original Broadcast Date: Oct. 16, 2024

Knowledge-Backed GenAI for Customer Service: Lessons Learned and Success Stories

Per Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without knowledge management (KM) by 2025.

Sponsored by: eGain

Original Broadcast Date: Oct. 09, 2024

Unlock the Power of AI for Superior Contact Center Analytics

Join us for an exclusive webcast that delves into how AI-powered contact center analytics can transform customer experiences in real time.

Sponsored by: NICE, Balto and Observe.ai

Original Broadcast Date: Sep. 25, 2024

Chatbots, Virtual Assistants, and Generative AI: The Future of Customer Engagement

Learn why 88% of business leaders reported an improvement in customer attitudes towards AI and automation this year.

Sponsored by: Verint, NICE, and Replicant

Original Broadcast Date: Sep. 11, 2024

Beyond the Obvious: The New Era of Interaction Management

Join us as we explore how being proactive in interaction management is not just an option; it's a necessity.

Sponsored by: NICE

Original Broadcast Date: Sep. 04, 2024

2024 KPI Benchmarks: Uncovering AI's Impact on the Contact Center

Discover how the latest benchmark data can help you stay ahead in the rapidly changing world of customer interactions.

Sponsored by: Talkdesk

Original Broadcast Date: Aug. 28, 2024

Achieving Excellence in Digital CX with AI

In the spirit of the Olympics, this webinar explores how organizations can aim for the gold standard in digital customer experience (CX) using AI.

Sponsored by: NICE

Original Broadcast Date: Aug. 13, 2024

How AI Can Unlock the Voice of the Customer

Our panel of experts will delve into cutting-edge AI applications that offer actionable insights to elevate your customer experience strategies.

Sponsored by: Verint, NICE and OneMagnify

Original Broadcast Date: Jul. 10, 2024

How AI-Assisted Self-Service Can Transform Your CX

With 69% of consumers actively solving problems on their own, AI-assisted customer service solutions allow your organization to meet this growing demand while saving valuable resources.

Sponsored by: NICE, Coveo and Boost.ai

Original Broadcast Date: Jun. 26, 2024

Achieve CX Automation Across All Customer Engagements: Elevate Your CX with Seamless Automation

The only way to meet rising customer expectations, without blowing your budget, is through CX automation.

Sponsored by: Verint

Original Broadcast Date: Jun. 20, 2024

Contact Center Transformation with AI and Automation

Join us on this roundtable webcast and learn from our panel of experts, who will help you realize the full value of your own contact center transformation.

Sponsored by: Verint and Coveo

Original Broadcast Date: Jun. 12, 2024

Trapped by Your MAP? Strategies to Unlock Efficient Lead Lifecycle Management

Learn the power of modern automation in orchestrating an airtight lead funnel for fast and flexible lead lifecycle management.

Sponsored by: Tray.io

Original Broadcast Date: May. 22, 2024

Beyond ChatGPT: Navigating the New Era of CX AI

Don't miss these insights into the journey of generative AI and its profound influence on the world of CX.

Sponsored by: NICE

Original Broadcast Date: May. 08, 2024

Let's Get CX AI Ready: Shoot for 3 Practical Ways to Score CX Points

Join this webinar to learn about becoming CX AI ready and get 3 practical ways to leverage purpose-built CX AI now.

Sponsored by: NICE

Original Broadcast Date: May. 01, 2024

5 Things You Are Compromising by Not Using AQM

This session will uncover how lacking AQM can affect your business, from the precision of your evaluations to your team's morale.

Sponsored by: NICE

Original Broadcast Date: Apr. 10, 2024

AI's Role in a Customer Support Center

Join us for a game-changing roundtable webcast that explores the transformative power of AI in revolutionizing customer support centers.

Sponsored by: Verint and NICE

Original Broadcast Date: Apr. 03, 2024

Generating Self-Service Success

Learn how some companies saw 20% lift in self-service and search time down by 40% while implementing GenAI solutions.

Sponsored by: Coveo

Original Broadcast Date: Mar. 27, 2024

Automate To Elevate: Deliver Great Customer Experiences With AI and Automation

The latest research completed by Aberdeen Strategy & Research shows that balancing cost containment and efficiency gains with advances in customer satisfaction has now become the number one priority for CX leaders.

Sponsored by: ServiceNow

Original Broadcast Date: Mar. 20, 2024

Not All Copilots are Created Equal: Why Agents and Supervisors Need AI.

Discover ways AI can make both agents and supervisors more proactive and strategic and learn more about key stats that address current gaps in the EX and CX experience and how Copilot bridges those divides.

Sponsored by: NICE

Original Broadcast Date: Mar. 13, 2024

Built to Last: CX Strategies for the Long Haul

Join our panel of experts who will share their real-world experiences on creating a durable CX strategy that delivers consistent, high-quality, personalized interactions and ensures long-term customer growth.

Sponsored by: NICE and Verint

Original Broadcast Date: Mar. 06, 2024

Navigating the World of Smart Customer Service

Our panel of experts will discuss how to incorporate smart service strategies to enhance real-time customer engagement and self-service. Learn to leverage automation, chatbots, and data analytics to elevate your customer interactions.

Sponsored by: NICE, Verint and Balto

Original Broadcast Date: Feb. 28, 2024

How to Transform Your Contact Center to Deliver the "Digital X-Factor"

Join us to hear how leading organizations are conquering their digital transformation – and delivering in spades!

Sponsored by: NICE

Original Broadcast Date: Feb. 21, 2024

Elevate the Customer Experience With Automated Operations

Discover how your customer service team can solve issues quickly and accurately with automated processes.

Sponsored by: ServiceNow

Original Broadcast Date: Feb. 14, 2024

Elevate Contact Center Operations: Transformative Strategies for Efficiency

Join us as we explore game-changing strategies to revolutionize your contact center operations and learn how Intelligent Virtual Assistants (IVAs) can effectively deflect repetitive calls and provide real-time answers to customer queries.

Sponsored by: Uniphore

Original Broadcast Date: Jan. 31, 2024

2024 CX Megatrends to Watch: Expert Predictions

Join CRM magazine and our panel of CX experts for our No. 1 most popular roundtable topic every year. What will be the mega themes to emerge this year? Tune in and find out!

Sponsored by: NICE and Upland

Original Broadcast Date: Jan. 17, 2024

Empower Your Contact Center Agents With the Latest AI-Driven Solutions

The best way to improve staff retention and customer satisfaction is to empower your agents. In this session, we'll demonstrate how the right tools can streamline the agent workflow.

Sponsored by: NICE

Original Broadcast Date: Dec. 13, 2023