Join our panel of industry experts and learn how your organization can gather useful feedback from customers to keep your brand or offerings in line with your customers' needs and desires.
Sponsored by: Kitewheel, Calabrio, Verint and Confirmit
Coming April 21, 2021
Join us for a frank discussion about data siloes, survey fatigue, and how to create a unified view of your customers to drive better collaboration internally and deliver on the promise of customer data.
Sponsored by: Khoros
Coming April 28, 2021
Join us on this educational roundtable webcast and find out how your organization can benefit by moving your contact center into the cloud.
Sponsored by: Calabrio, Zendesk, and Kore.ai
Coming May 05, 2021
Join us for a crash course on speech technology and the very latest on capture accuracy so you can understand the difference between speech rec on your phone versus the speech rec for contact centers and why that matters.
Sponsored by: SmartAction
Coming May 19, 2021
Join our panel of experts on this roundtable webcast and learn what can be accomplished when speech analytics and AI are the drivers of customer experience.
Sponsored by: Verint
Coming June 02, 2021
This roundtable webcast will offer practical tips for filling your sales pipeline, targeting high-probability opportunities, and shortening sales cycles.
Sponsored by: Validity
Coming June 30, 2021
Join our panel of customer experience experts and find out how you can help transform your organization's CX efforts in a way that wows customers and delivers tangible results.
Sponsored by: NICE, Calabrio, Vonage and Upstream Works
Coming July 14, 2021
Join this educational roundtable webcast and learn from our panel of experts how to create a master data management system, best practices, and the benefits that will accrue in the decade to come.
Sponsored by: Calabrio
Coming July 28, 2021
Join our panel of experts and learn what you can do to satisfy your customers by catering to their preferences—and save yourself some money in the process.
Sponsored by: CRM
Coming August 11, 2021
If your company is considering a CEM strategy to propel future growth, plan on attending this roundtable webcast. Our panel of experts will outline the benefits of CEM and the results achieved with well-planned implementations.
Sponsored by: Verint
Coming August 25, 2021
Join our expert panel and find out how to design a customer engagement center to maximize business outcomes and intelligently leverage the new crop of AI-assisted solutions, which will only increase in the next decade.
Sponsored by: Calabrio and Upstream Works
Coming September 01, 2021
Join our panel of experts and find out how your company can benefit from putting customers at the center of all your decision making.
Sponsored by: CRM
Coming September 15, 2021
Join our panel of experts and find out if AI can leverage previous investments in KM and how your organization should make the transition from traditional KM to the next incarnation that harnesses the power of AI.
Sponsored by: CRM
Coming September 29, 2021
Join our panel of experts and find out what is possible with conversational AI today and how this technology will be used to transform customer service.
Sponsored by: Verint
Coming October 13, 2021
Join our panel of experts and learn from their recommendations and experiences
Sponsored by: NICE and Calabrio
Coming October 27, 2021
If you are looking to encourage executive buy-in for your strategic contact center transformation, this roundtable webcast will highlight real-world results to help you build a strong business case of your own.
Sponsored by: NICE and Calabrio
Coming November 03, 2021
Learn how to deliver relevant personal experiences from our panel of experts.
Sponsored by: NICE and Verint
Coming November 17, 2021
If you are grappling with how to make the transition to a mobile-first customer strategy, join our panel of experts and learn how to take full advantage of the device in everyone's hands.
Sponsored by: CRM
Coming December 01, 2021
Join us on this unique webcast topic and learn how organizations balance the decision-making process between C-Level Service, Marketing, Sales, and IT leadership.
Sponsored by: Calabrio
Coming December 15, 2021
Learn how NICE Enlighten with smart AI-based analytics increases Customer Satisfaction and Employee Satisfaction both in real-time and post-interaction while providing clear, focused insights to deliver an immediate impact on your business.
Sponsored by: NICE Nexidia
Original Broadcast Date: Apr. 14, 2021
Join this roundtable webcast and learn how WFO solutions enable contact centers to run efficiently and increase customer satisfaction.
Sponsored by: Calabrio, Zendesk, CallMiner and CallTrackingMetrics
Original Broadcast Date: Apr. 07, 2021
Join us on this roundtable webcast and learn how identity authentication tools and best practices can help your organization better protect your customers.
Sponsored by: Neustar
Original Broadcast Date: Mar. 31, 2021
If your company struggles to unify data across channels, learn what our panel of experts recommends to present a clear, consistent omnichannel support strategy.
Sponsored by: Edify, Zendesk, UJET and Talkdesk
Original Broadcast Date: Mar. 24, 2021
Join this webinar to hear the very latest on how different industries are going deeper into self-service for call types and chats that have never been automated before and understand how new capabilities can apply to your business.
Sponsored by: SmartAction
Original Broadcast Date: Mar. 17, 2021
To find out the latest advances in IVR technology and how they can help your business serve customers quickly and accurately, join us on this roundtable webcast.
Sponsored by: eGain and UJET
Original Broadcast Date: Mar. 10, 2021
Join us as we discuss the value of digital real estate in today's new world.
Sponsored by: Moxtra
Original Broadcast Date: Feb. 17, 2021
Learn what other companies have done to transform their contact centers with AI, as well as the rewards they've reaped from their efforts.
Sponsored by: Calabrio and Verint
Original Broadcast Date: Feb. 10, 2021
Learn from our panel of experts how customer journey analytics can help your company understand and transform your own journeys, keeping them firmly on target with continuous improvements across customer satisfaction, financial, and strategic metrics.
Sponsored by: Calabrio, Kitewheel, Zendesk and Thunderhead
Original Broadcast Date: Jan. 27, 2021
Find out what our panel of experts predicts will be the key trends of 2021, and what changes they think will live on after the current crisis subsides.
Sponsored by: Edify, Verint, Customertimes and eGain
Original Broadcast Date: Jan. 20, 2021
With the right customer experience strategy and service tools, you don't have to "expect the unexpected" — because you're ready for it whenever it arrives.
Sponsored by: NICE InContact
Original Broadcast Date: Jan. 13, 2021
Hear from industry experts from Sharp, Customertimes and Salesforce how to design your Salesforce initiative for success by reducing time to value, remaining agile, and establishing a continuous improvement process.
Sponsored by: Customertimes, Sharp and Salesforce
Original Broadcast Date: Dec. 16, 2020
Learn how Aveanna Healthcare was able to adapt their processes and operations for the long-term
Sponsored by: RingCentral
Original Broadcast Date: Dec. 09, 2020
Join us on this wide-ranging roundtable topic and find out what our panel of experts consider the biggest innovations to hit the contact center this year—and what they see coming down the pike.
Sponsored by: NICE, Verint, Calabrio and UJET
Original Broadcast Date: Dec. 02, 2020
Join us on this roundtable webcast and learn from our panel of experts how to execute a cost-effective customer service strategy while simultaneously increasing revenue through stronger customer loyalty and advocacy.
Sponsored by: NICE Nexidia, Nuance, and Zendesk
Original Broadcast Date: Nov. 18, 2020
Hear real-world examples from leading companies and get a peek into the bleeding-edge of AI for CX.
Sponsored by: SmartAction
Original Broadcast Date: Nov. 11, 2020
Join us on this first-ever roundtable webcast topic and find out how to streamline your authentication process for better marketing, customer experience, and security.
Sponsored by: NICE, Neustar and Infutor
Original Broadcast Date: Nov. 04, 2020
Intent data captures the online activity of your target accounts, so you can identify which stage of the buyer's journey they are in, prioritize your efforts and drive engagement through contextual conversations.
Sponsored by: Dun & Bradstreet
Original Broadcast Date: Oct. 28, 2020
Join this webcast and find out which types of real-world use cases are showing the most promise and the best return on investment, and where to begin for quick wins.
Sponsored by: Vonage, NICE inContact and Solvvy
Original Broadcast Date: Oct. 21, 2020
Attend this webinar to hear practical guidance on the steps to create great customer experiences with an enterprise chatbot solution.
Sponsored by: ServiceNow
Original Broadcast Date: Oct. 14, 2020
Join us on this webcast and find out how to create a great omnichannel experience that will ultimately improve the experiences of all your customers.
Sponsored by: Glance Networks, Zendesk, UJET and eGain
Original Broadcast Date: Oct. 07, 2020
Join our panel of experts and find out what options are available to deliver world-class self-service that will improve your customer experience, cut costs, and insulate your customer care team from mundane repetitive tasks, allowing them to concentrate on higher-level issues.
Sponsored by: Verint, NICE inContact and Zendesk
Original Broadcast Date: Sep. 30, 2020
What are the new digital requirements for contact centers? How are leading companies leveraging digital to scale customer service cost-effectively? Register for the webinar to find out more.
Sponsored by: eGain
Original Broadcast Date: Sep. 23, 2020
Join us and discover why cloud contact center solutions are uniquely suited to navigating the new normal with the ability to engage rapidly with customers and benefit your operation and employees.
Sponsored by: NICE, Verint, Calabrio and UJET
Original Broadcast Date: Sep. 16, 2020
Join us to learn how to take advantage of this disruption to make customer service a significant differentiator for your organization today and for years to come.
Sponsored by: RingCentral
Original Broadcast Date: Sep. 10, 2020
Join us as we discuss the importance of meeting your customers’ demands for flexibility, grapple with what ‘hands-on’ support means in an era of social distancing, and learn how we can all edge closer to replicating in-person experiences in virtual spaces.
Sponsored by: LogMeIn
Original Broadcast Date: Sep. 02, 2020
Join us on this roundtable webcast and learn how customer data platforms can help your organization create a unified view of your customers in a way that was all but impossible just a few years ago.
Sponsored by: Jitterbit, Validity and Redpoint Global
Original Broadcast Date: Aug. 26, 2020
Learn from our panel of experts what to consider as you decide the best way to measure your CX initiatives and make continual adjustments over time.
Sponsored by: NICE InContact, and Zendesk
Original Broadcast Date: Aug. 12, 2020
Tune in to this webcast and learn from our panel of experts why you should invest in AI-based speech analytics and what you can expect from these remarkable contact center technologies.
Sponsored by: NICE, Verint and Calabrio
Original Broadcast Date: Jul. 29, 2020
Join us on this first ever look at conversational service automation (CSA) and see how integrated omnichannel support and relevant technologies can all work together in real time to provide efficient and concise customer experiences.
Sponsored by: NICE Nexidia
Original Broadcast Date: Jul. 22, 2020
Join this webcast and learn what it means to have a mobile-first mindset when it comes to customer care that corresponds to the way customers actually use their mobile devices.
Sponsored by: Glance Networks, Nice InContact and UJET
Original Broadcast Date: Jul. 15, 2020
Gain insights into how to build a solid foundation for a work-from-home contact center model with scale and agility to keep your customers satisfied.
Sponsored by: NICE InContact
Original Broadcast Date: Jun. 24, 2020
Join our expert roundtable and learn how the twin goals of reduced costs for the voice channel and delivery of optimal customer experiences can be accomplished.
Sponsored by: Nuance, Verint and Vonage
Original Broadcast Date: Jun. 17, 2020
Sponsored by: Esker
Original Broadcast Date: Jun. 10, 2020
Join us on this illuminating webcast and learn from the top experts in the field what to focus on to achieve these compelling results, and how to make your business case to management.
Sponsored by: Glance, Kitewheel, Confirmit and Calabrio
Original Broadcast Date: Jun. 03, 2020
In this webinar, we will discuss a 5-step approach to helping businesses improve their digital engagement approach to help mitigate current pains and future proof their engagement strategy.
Sponsored by: Bold360 by LogMeIn
Original Broadcast Date: May. 27, 2020
If your contact center isn’t serving your customers or adding value to your organization, listen to our panel of experts and learn how to hone your competitive edge by transitioning to a customer engagement center.
Sponsored by: Gladly, Zendesk and Vonage
Original Broadcast Date: May. 20, 2020
Underscoring the need for organizations to operate anywhere, businesses are being forced to rethink their communications strategy.
Sponsored by: Vonage
Original Broadcast Date: May. 13, 2020
Join us on this important and topical roundtable webcast and learn how virtual contact center technologies can help your organization with business continuity and customer communications in this unprecedented time of self-isolation and crisis.
Sponsored by: Calabrio, Genesys, LogMeIn and Five9
Original Broadcast Date: May. 06, 2020
Join us for this important discussion and learn how you can initiate or expand your BI and customer analytics initiatives.
Sponsored by: NICE and Zendesk
Original Broadcast Date: Apr. 22, 2020