CRM Training and Webinars

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Upcoming

Built to Last: CX Strategies for the Long Haul

Join our panel of experts who will share their real-world experiences on creating a durable CX strategy that delivers consistent, high-quality, personalized interactions and ensures long-term customer growth.

Sponsored by: NICE and Verint

Coming March 06, 2024

Not All Copilots are Created Equal: Why Agents and Supervisors Need AI.

Discover ways AI can make both agents and supervisors more proactive and strategic and learn more about key stats that address current gaps in the EX and CX experience and how Copilot bridges those divides.

Sponsored by: NICE

Coming March 13, 2024

Automate To Elevate: Deliver Great Customer Experiences With AI and Automation

The latest research completed by Aberdeen Strategy & Research shows that balancing cost containment and efficiency gains with advances in customer satisfaction has now become the number one priority for CX leaders.

Sponsored by: ServiceNow

Coming March 20, 2024

AI's Role in a Customer Support Center

Join us for a game-changing roundtable webcast that explores the transformative power of AI in revolutionizing customer support centers.

Sponsored by: Verint and NICE

Coming April 03, 2024

Digital-First Customer Service: Humanizing Digital Interactions

Join our upcoming webcast, where industry experts will share insights on enhancing customer engagement through prioritized digital channels.

Sponsored by: NICE

Coming April 17, 2024

Workforce Engagement Management for Empowered Agents

Provide your agents with the tools they need to be successful through continuous learning, flexible scheduling, freedom from repetition, and easy access to information.

Sponsored by: NICE

Coming May 01, 2024

Managing Security and Compliance Issues in Contact Centers

Join our panel of contact center experts who will share their real-world experiences for maintaining a secure contact center environment.

Sponsored by: CRM

Coming May 15, 2024

CDPs: Boosting Service, Marketing, and Sales

Join industry leaders to explore the CDP's value in enhancing customer experience (CX).

Sponsored by: CRM

Coming May 29, 2024

Contact Center Transformation with AI and Automation

Join us on this roundtable webcast and learn from our panel of experts, who will help you realize the full value of your own contact center transformation.

Sponsored by: Verint

Coming June 12, 2024

How AI-Assisted Self-Service Can Transform Your CX

With 69% of consumers actively solving problems on their own, AI-assisted customer service solutions allow your organization to meet this growing demand while saving valuable resources.

Sponsored by: NICE

Coming June 26, 2024

How AI Can Unlock the Voice of the Customer

Our panel of experts will delve into cutting-edge AI applications that offer actionable insights to elevate your customer experience strategies.

Sponsored by: Verint and NICE

Coming July 10, 2024

Customer Experience Management: Real-World Solutions

Don't miss this roundtable webcast, where seasoned industry experts will discuss real-world strategies for optimizing customer experiences.

Sponsored by: CRM

Coming July 24, 2024

Drive Revenue with Omnichannel Integration, on Wednesday

Our panelists will demystify how a unified strategy leads to improved ROI and greater customer loyalty.

Sponsored by: CRM

Coming August 07, 2024

Elevate Customer Experiences with Hyper-Personalization

We'll discuss how hyper-personalization not only boosts sales and customer satisfaction but also establishes a stronger emotional bond, encouraging long-term loyalty.

Sponsored by: CRM

Coming August 21, 2024

Chatbots, Virtual Assistants, and Generative AI: The Future of Customer Engagement

Learn why 88% of business leaders reported an improvement in customer attitudes towards AI and automation this year.

Sponsored by: Verint and NICE

Coming September 11, 2024

Call Center Analytics for Better Customer Experience

We'll illuminate strategies to boost agent performance, optimize workforce management, and increase sales through data-informed decision making.

Sponsored by: NICE

Coming September 25, 2024

Conversational Customer Service: Convenience Everywhere

Learn about the transformative impact of personalized customer interactions in sectors ranging from retail and healthcare to finance and utilities, and discover how these technologies are revolutionizing customer service delivery.

Sponsored by: NICE

Coming October 02, 2024

Leveraging Omnichannel Customer Engagement to Stay Connected

Gain invaluable insights from our panel of industry experts, who will share their insights and best practices for creating consistent, integrated customer experiences across multiple channels.

Sponsored by: CRM

Coming October 16, 2024

Harnessing AI in Modern Customer Engagement Center

Join our insightful webcast featuring thought leaders who will discuss real-world success stories and data-backed strategies for integrating AI into your customer engagement operations.

Sponsored by: Verint and NICE

Coming November 06, 2024

Customer Experience Management: Real-World Solutions

Learn how AI can help you streamline knowledge creation, prompt effective interactions, and adapt to customer feedback.

Sponsored by: NICE

Coming November 20, 2024

2024 Contact Center Success Stories: What Went Right!

Join us for a straightforward webcast discussing real-world success stories in the contact center industry.

Sponsored by: NICE

Coming December 04, 2024

Archived

Navigating the World of Smart Customer Service

Our panel of experts will discuss how to incorporate smart service strategies to enhance real-time customer engagement and self-service. Learn to leverage automation, chatbots, and data analytics to elevate your customer interactions.

Sponsored by: NICE, Verint and Balto

Original Broadcast Date: Feb. 28, 2024

How to Transform Your Contact Center to Deliver the "Digital X-Factor"

Join us to hear how leading organizations are conquering their digital transformation – and delivering in spades!

Sponsored by: NICE

Original Broadcast Date: Feb. 21, 2024

Elevate the Customer Experience With Automated Operations

Discover how your customer service team can solve issues quickly and accurately with automated processes.

Sponsored by: ServiceNow

Original Broadcast Date: Feb. 14, 2024

Elevate Contact Center Operations: Transformative Strategies for Efficiency

Join us as we explore game-changing strategies to revolutionize your contact center operations and learn how Intelligent Virtual Assistants (IVAs) can effectively deflect repetitive calls and provide real-time answers to customer queries.

Sponsored by: Uniphore

Original Broadcast Date: Jan. 31, 2024

2024 CX Megatrends to Watch: Expert Predictions

Join CRM magazine and our panel of CX experts for our No. 1 most popular roundtable topic every year. What will be the mega themes to emerge this year? Tune in and find out!

Sponsored by: NICE and Upland

Original Broadcast Date: Jan. 17, 2024

Empower Your Contact Center Agents With the Latest AI-Driven Solutions

The best way to improve staff retention and customer satisfaction is to empower your agents. In this session, we'll demonstrate how the right tools can streamline the agent workflow.

Sponsored by: NICE

Original Broadcast Date: Dec. 13, 2023

2023 Contact Center Success Stories and Case Studies: Implementations that Delivered Value

Join us for this annual look at the notable deployments in contact centers that moved the KPI metrics needle, delivered a positive return on investment, or were unique, real-world innovations that mattered.

Sponsored by: Verint and Balto

Original Broadcast Date: Dec. 06, 2023

Hot Topics in Customer Analytics: Insight and Action

On this roundtable webcast, our panel of experts will help you turn insights from your customer data into actions that will help you better know your customers and processes and use that knowledge to take well-informed actions.

Sponsored by: Verint and Glassbox

Original Broadcast Date: Nov. 15, 2023

Accelerating Customer Experiences in Retail Today

To discover how LSH Auto is advancing customer care and how you can apply the same learnings to your retail business join us on Tuesday, November 14th.

Sponsored by: 8x8

Original Broadcast Date: Nov. 14, 2023

Reimagining Customer Experience: Structure Follows Strategy

Companies that effectively manage customer experience can realize a 20% improvement in customer satisfaction, a 15% increase in sales conversion, a 30% lower cost-to-serve, and a 30% increase in employee engagement.

Sponsored by: Verint and Glance

Original Broadcast Date: Nov. 01, 2023

The Best Use Cases for Generative AI in Customer Service

What are the practical customer service use-cases for generative AI? How can you mitigate risk and maximize value? Attend our session to find out.

Sponsored by: eGain

Original Broadcast Date: Oct. 25, 2023

From Insights to Outcomes: Elevate the Customer Experience While Lowering Costs

In this engaging discussion, you will hear ServiceNow customer Bharti Sharma of Aon share how they have streamlined their support processes to achieve exceptional customer satisfaction, and the lessons they've learned along the way.

Sponsored by: ServiceNow

Original Broadcast Date: Oct. 18, 2023

Omnichannel Customer Experience: Table Stakes in 2023

Join our panel of experts and learn how to tap into omnichannel best practices for a CX strategy that forges a stronger bond with your customers and prospects.

Sponsored by: Verint, CSG, Glance and Calabrio

Original Broadcast Date: Oct. 11, 2023

Customer Convenience @scale: How to Reach the CX Pinnacle

Join this webinar to get a glimpse into some strategic moves that can help you reach the pinnacle of CX excellence.

Sponsored by: NICE

Original Broadcast Date: Sep. 20, 2023

Agent Experience: Enhancing CX From the Inside Out

What will your strategy be to attract high-caliber agents, train and support them with consistent coaching, and maintain high levels of quality assurance, even in a remote work environment?

Sponsored by: Verint, Kore.ai, NICE and 8x8

Original Broadcast Date: Sep. 13, 2023

Personalization: The Key to CX Excellence

Join our panel of CX experts and learn how your company can use a data-driven personalization strategy to best serve your customers and prospects.

Sponsored by: First Orion and CSG

Original Broadcast Date: Aug. 23, 2023

Humans and their Chatbots: AI-Assisted Answers for Everyone

Join our panel of experts from the solution providers that are driving this revolution and learn what guideposts customer care organizations should use to keep their implementations on track and human friendly.

Sponsored by: Verint, 8x8 and Replicant

Original Broadcast Date: Aug. 09, 2023

Revolutionizing Digital Interactions: Unleashing the Power of AI

Join us as we uncover the immense potential of generative AI in enabling intelligent, scalable, human-like interactions.

Sponsored by: Sendbird

Original Broadcast Date: Jul. 26, 2023

Leading the Way: The Role of Interaction Management in Building a Strong CXi

Join us on this webinar to explore the vital role that interaction management plays in delivering an exceptional customer experience.

Sponsored by: NICE

Original Broadcast Date: Jul. 19, 2023

The Brutal Truth about GPT in Enterprise

In this session, Coveo breaks down five hot takes on GenAI so you can avoid common pitfalls that may hinder enterprise adoption of Generative AI.

Sponsored by: Coveo

Original Broadcast Date: Jul. 12, 2023

Why You Can't Reach Your Customers

Join our live webinar as our customer contact intelligence experts provide an overview of the research results across channels, and explore solutions organizations can implement to better overcome barriers.

Sponsored by: TransUnion

Original Broadcast Date: Jun. 28, 2023

How Master Data Management Can Deliver a Customer 360 Solution

In this session, data leaders and executives can explore the value of an MDM project from an operational and cost perspective to make informed business decisions.

Sponsored by: Semarchy

Original Broadcast Date: Jun. 21, 2023

The Digital Transformation of Customer Experience

Join our panel of experts who will help you navigate your never-ending quest to deliver high-quality customer experiences.

Sponsored by: First Orion and Verint

Original Broadcast Date: May. 24, 2023

Seamless, Secure, Connected: How AI and Cloud are Making Omnichannel CX a Reality

In this webinar, experts from Nuance and BNY Mellon will explore how AI and the cloud are powering the next wave of digital transformation and enabling seamless customer engagement across channels.

Sponsored by: Nuance

Original Broadcast Date: May. 17, 2023

Contact Center as a Service: Simply Subscribe?

Join our panel of experts as they talk about their top recommendations for anyone thinking of moving to the cloud.

Sponsored by: Concentrix and Full Potential Solutions

Original Broadcast Date: May. 10, 2023

Finding the 'Suite' Spot

Join us for a talk about the importance of using an open platform, think suite-based, that can inform one another in real-time through proper solutions and applications.

Sponsored by: NICE CXone

Original Broadcast Date: May. 03, 2023

Achieve Next-Level CX with Real-Time Customer Analytics

If you are interested in learning more about the outsized value of implementing a real-time analytics strategy across your organization, join our panel of experts as they discuss how to harness the power of this remarkable tool.

Sponsored by: Verint

Original Broadcast Date: Apr. 26, 2023

3 Ways AI Helps Empower Agents to Deliver "Wow" Experiences

AI and machine learning can help agents on every single interaction by empowering them with the data-driven tools they need to drive exceptional CX.

Sponsored by: NICE

Original Broadcast Date: Apr. 05, 2023

Elevate Experiences or Lower Expenses? YES!

Reserve your seat today. Because delivering superior customer service and high-level efficiency shouldn't be that hard.

Sponsored by: ServiceNow

Original Broadcast Date: Mar. 22, 2023

Better Together: Agents & AI

Come hear how organizations across the globe are thinking about technology investments in the current economic and geopolitical climate and how AI in the contact center helps achieve their goals.

Sponsored by: NICE

Original Broadcast Date: Mar. 08, 2023