Experiences represent a moment in time. Loyalty is enduring. Loyalty is also voluntary. Organizations that recognize the power of loyal customers see customer service as a strategic asset, not a cost center.
Sponsored by: ServiceNow
Coming July 10, 2019
Join our panel of experts and find out how smart technologies like artificial intelligence and machine learning and the newly envisioned customer engagement center promise to be the model of customer support for the foreseeable future.
Sponsored by: Neustar and Attivio
Coming July 17, 2019
Join us on this roundtable webcast focusing on the practical application of artificial intelligence-powered speech analytics for driving better customer experiences and a competitive advantage.
Sponsored by: Gridspace and NICE
Coming July 31, 2019
Join our panel of experts and find out how you can leverage these new technologies to build better experiences for your customers.
Sponsored by: NICE InContact, Concentrix and Callminer
Coming August 07, 2019
Join our panel of experts and find out how you can leverage workforce optimization to better manage your contact center.
Sponsored by: Talkdesk
Coming August 21, 2019
Join our panel of experts and find out how you can gain insights into creating better customer engagement between brands and customers.
Sponsored by: CRM
Coming September 11, 2019
Join our panel of experts and learn why IVRs are poised to become your customers' favorite channel
Sponsored by: NICE, Concentrix and Gridspace
Coming September 25, 2019
Join our panel of experts and learn how to create efficient customer journeys even for the most complex situations.
Sponsored by: NICE and Neustar
Coming October 09, 2019
Join our panel of experts who will discuss the top self-service trends driving customer support in the age of connected, mobile customers with very high expectations.
Sponsored by: CRM
Coming October 23, 2019
Join our panel of experts as they uncover which trends firmly took hold in 2019 and which trends are poised to play a bigger role in 2020.
Sponsored by: NICE, Verint and Gridspace
Coming November 06, 2019
Join our panel of experts and find out how AI-assisted sales tools can help your team target the deals most likely to close and improve win rates.
Sponsored by: CRM
Coming November 13, 2019
Join our panel of experts and find out how you can leverage customer analytics solutions to make better-informed decisions.
Sponsored by: NICE and Callminer
Coming December 04, 2019
Join our panel of experts and find out how smart technologies like artificial intelligence and machine learning and the newly envisioned customer engagement center promises to be the model of customer support and communications for the foreseeable future.
Sponsored by: Genesys, UJET and Gridspace
Original Broadcast Date: Jun. 05, 2019
Join this webinar as Genesys experts cut through the buzzwords to find how Genesys AI powered solution is challenging the status quo and putting emphasis on the intersection of AI and the human touch to increase website conversions.
Sponsored by: Genesys
Original Broadcast Date: May. 30, 2019
If managing data use to be considered extremely difficult, it's reached a whole different level with all of the many data sources available, structured and unstructured, that are available today. Join our panel of experts and see what's right for your company.
Sponsored by: ZoomInfo, Validity and Openprise
Original Broadcast Date: May. 22, 2019
Today's customers are more demanding than ever. They want to communicate with you anytime, anywhere, and over the channel of their choice.
Sponsored by: Five9
Original Broadcast Date: May. 01, 2019
Join us on this webcast and find out to keep your CX on track!
Sponsored by: UJET, Medallia and Confirmit
Original Broadcast Date: Apr. 24, 2019
High-quality CRM data isn't just a business asset. It's key to gaining a competitive advantage.
Sponsored by: Validity
Original Broadcast Date: Apr. 17, 2019
Register for the upcoming eGain-CRM Magazine webinar to learn about today's state of agent experience (AX), root-causes of AX malaise, and the tools and best practices for success.
Sponsored by: eGain
Original Broadcast Date: Mar. 20, 2019
Register for this round table webcast and learn how to start developing a long-term, cross-organizational AI road map, no matter what corner of the organization you are in.
Sponsored by: Talkdesk, Concentrix and Verint
Original Broadcast Date: Mar. 13, 2019
Consumers today expect to be able to interact with companies whenever and however they choose.
Sponsored by: RingCentral
Original Broadcast Date: Mar. 06, 2019
Join our panel of experts on this educational webcast and find out how your company can best transform their CX initiatives.
Sponsored by: Zendesk, Genesys and NICE InContact
Original Broadcast Date: Feb. 13, 2019
If your organization is curious to see how real-time analytics can advance your CX goals, you should attend this webcast.
Sponsored by: RedPoint and Nuance
Original Broadcast Date: Jan. 30, 2019
Join our panel of experts and find out what to look for in 2019!
Sponsored by: eGain, NICE and X2CRM
Original Broadcast Date: Jan. 23, 2019
We'd like to invite you to join ServiceNow and their guest, Paul Greenberg, President of The 56 Group. Paul will provide practical guidance on how to create more satisfied customers and establish lasting positive impressions.
Sponsored by: ServiceNow
Original Broadcast Date: Jan. 16, 2019
How can marketers automate and deliver real-time interactions in the age of the empowered consumer? The name of the game is connected data.
Sponsored by: RedPoint Global
Original Broadcast Date: Jan. 09, 2019
Join us on this roundtable webinar and learn how proactive customer care can differentiate your organization.
Sponsored by: Call Tracking Metrics, Customer Portfolios and NICE Nexidia
Original Broadcast Date: Dec. 05, 2018
A Sales Enablement program can be the key to higher win rates and greater productivity. However, all effective Sales Enablement programs have a lot of moving pieces. To achieve a sustainable and successful program, all of the pieces must be working in harmony.
Sponsored by: Bigtincan
Original Broadcast Date: Nov. 28, 2018
Join us on this roundtable webinar and learn how Voice of the Customer programs can be used to improve service, satisfaction, and loyalty.
Sponsored by: Intouch Insight and NICE inContact
Original Broadcast Date: Nov. 07, 2018
Join us on this roundtable webinar where our panel of experts will discuss how analytics can help you reach your strategic goals and differentiate your company with continuous CX improvement.
Sponsored by: Calabrio, Looker and NICE Nexidia
Original Broadcast Date: Oct. 24, 2018
Join us on this roundtable webinar and learn about the latest innovations in the world of contact centers.
Sponsored by: Neustar, Verint, Cyara and NICE
Original Broadcast Date: Oct. 10, 2018
Join us on the roundtable webinar where we will focus on business intelligence and analytics tools and their practical applications for CRM.
Sponsored by: Calabrio and CallMiner
Original Broadcast Date: Oct. 03, 2018
Join our panel of experts from Genesys, eGain, Radial, and Convergys on this seminal roundtable webinar and learn how AI can transform your customer service paradigm.
Sponsored by: Genesys, eGain, Radial and Convergys
Original Broadcast Date: Sep. 26, 2018
Join this webinar to hear Blake Morgan, the customer experience futurist, speak about how the future belongs to companies that "do more" for customers, and leverage the right technology to do so.
Sponsored by: servicenow
Original Broadcast Date: Sep. 19, 2018
Join us on this roundtable webinar where our panel of experts will share their guidance for improving CX initiatives.
Sponsored by: Confirmit and CallMiner
Original Broadcast Date: Sep. 05, 2018
Join us on this roundtable webinar and learn how to help sales people become more successful with AI sales tools.
Sponsored by: Bigtincan, Conversica and Aviso
Original Broadcast Date: Aug. 29, 2018
Join us for a conversation between Shep Hyken, a leading expert in the field of customer service and experience, and Anand Janefalkar, CEO and founder of UJET, as they discuss the role channels play in customer experience.
Sponsored by: ujet
Original Broadcast Date: Aug. 22, 2018
Join us on this new roundtable webinar where our panel of experts will take a look at the issues to be considered when building a well-planned marketing technology infrastructure.
Sponsored by: Looker
Original Broadcast Date: Jul. 25, 2018
NEVA automates routine activities while employees attend to other tasks requiring their special skills.
Sponsored by: NICE
Original Broadcast Date: Jul. 18, 2018
Join us on this month's roundtable webinar where our panel of experts will look at how organizations can scan their customer service efforts and plan for improvements that will fix the gaps and wow their customers.
Sponsored by: Convergys and NICE
Original Broadcast Date: Jul. 11, 2018
Join us on this roundtable webinar and find out how Knowledge Management can improve the quality of your customer service and productivity of your agents.
Sponsored by: Transversal and Radial
Original Broadcast Date: Jun. 26, 2018
Join us in this month's expert panel roundtable webinar and find out the latest information on intelligent WFO solutions.
Sponsored by: Verint and NICE
Original Broadcast Date: Jun. 20, 2018