See how modern CX leaders are making the shift—and how you can too.
Sponsored by: Genesys
Coming July 23, 2025
Join us to explore the latest trends in customer journey orchestration - from real-time engagement to predictive insights that drive results.
Sponsored by: NiCE and Dialpad
Coming July 30, 2025
Learn how to orchestrate every workflow to scale service, reduce effort, and deliver better outcomes with AI that maximizes impact at your organization.
Sponsored by: NiCE
Coming August 06, 2025
Learn how AI and automation enable faster, more accurate responses, and discover how businesses are using data to deliver personalized experiences at scale.
Sponsored by: Verint, csg and Genesys
Coming August 13, 2025
How can you avoid AI pitfalls and guide your project to CX success? What do real-world success stories look like?
Sponsored by: eGain
Coming September 03, 2025
Learn how to elevate employee performance, engage your workforce, and deliver unmatched customer experiences.
Sponsored by: NiCE
Coming September 24, 2025
Our panel of industry leaders will unpack real-world applications and cutting-edge trends that can help you stay ahead in today's fast-evolving market.
Sponsored by: NiCE
Coming October 15, 2025
Our panel of industry leaders will share actionable insights on the latest advancements in AI for compliance — from real-time monitoring and automated reporting to proactive threat detection.
Sponsored by: CRM
Coming October 29, 2025
According to McKinsey, AI-driven systems can prevent 5 to 10 times more fraud than traditional rules-based methods, highlighting the powerful role AI plays in safeguarding businesses and customers.
Sponsored by: CRM
Coming November 05, 2025
Our panel will discuss the latest advancements in AI tools that analyze customer data to create tailored recommendations, customized marketing, and personalized journeys.
Sponsored by: Genesys and NiCE
Coming November 19, 2025
In this session, we'll break down how innovative solutions—ranging from AI-driven customer support to seamless omnichannel engagement—delivered measurable gains in satisfaction, retention, and operational efficiency.
Sponsored by: NiCE
Coming December 03, 2025
Our panel will explore how these cutting-edge technologies are driving customer satisfaction and boosting operational efficiency.
Sponsored by: CRM
Coming December 17, 2025
Learn how real-time analytics allows businesses to respond instantly to customer needs, boosting satisfaction and loyalty.
Sponsored by: Verint
Original Broadcast Date: Jul. 09, 2025
Join this session to gain insight on the exciting frontier of AI for B2B sales and how sales organizations today can develop a grounded AI strategy, leading to immediate revenue-driving benefits while ensure long-term success with connected, intelligent, and adaptive sales processes.
Sponsored by: SAP
Original Broadcast Date: Jun. 25, 2025
Don’t miss this opportunity to discover how agentic AI can transform customer engagement and satisfaction. Register now to stay ahead in the age of AI-driven customer experiences!
Sponsored by: Genesys, Dialpad and Nextiva
Original Broadcast Date: Jun. 18, 2025
Learn how to implement tools that provide real-time, accurate answers to customer inquiries and support your team's success.
Sponsored by: NiCE and Dialpad
Original Broadcast Date: Jun. 04, 2025
Learn how SmartReach enables seamless integration of RCS into your outbound strategy — with compliance, scalability, and results built in.
Sponsored by: NiCE
Original Broadcast Date: May. 28, 2025
Discover best practices for integrating AI into your workforce to streamline tasks, empower agents, and improve overall service quality.
Sponsored by: NiCE, Elvee, Insightful and Nextiva
Original Broadcast Date: May. 07, 2025
Our panel of industry experts will discuss key trends, including AI-driven automation, omnichannel integration, and voice-activated support.
Sponsored by: csg, Observe, Genesys and Insightful
Original Broadcast Date: Apr. 30, 2025
Discover how AI tools are improving customer satisfaction by delivering faster, more accurate responses.
Sponsored by: Verint, Rasa, NiCE and Replicant
Original Broadcast Date: Apr. 16, 2025
We'll share real-world examples and success stories from diverse technologies to highlight the impact of optimized campaign management.
Sponsored by: NiCE
Original Broadcast Date: Apr. 09, 2025
Join us as we explore how AI is revolutionizing workflow execution—eliminating friction, enhancing efficiency, and transforming how organizations support customer service operations.
Sponsored by: NiCE
Original Broadcast Date: Mar. 26, 2025
Join us to explore how these trends can help you capture deeper customer insights, personalize interactions, and boost loyalty.
Sponsored by: Verint and Dialpad
Original Broadcast Date: Mar. 19, 2025
By ensuring the correct contact data and call authenticity, and delivering consistent brand experiences, companies can reduce costs, enhance customer satisfaction and protect their reputations.
Sponsored by: TransUnion
Original Broadcast Date: Mar. 12, 2025
Join our expert panel to find out how AI-driven chatbots and virtual assistants are elevating customer experience and driving operational efficiency.
Sponsored by: NiCE, Cognigy, and Boost.ai
Original Broadcast Date: Mar. 05, 2025
Whether you're navigating tighter budgets, AI implementation or challenges, or rising customer demands, this session will equip you with the tools and insights needed to build a future-ready CX team.
Sponsored by: Forethought
Original Broadcast Date: Feb. 26, 2025
Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NiCE and CRM systems can help you deliver a superior omnichannel customer experience.
Sponsored by: Playvox by NiCE
Original Broadcast Date: Feb. 19, 2025
In this roundtable, industry experts will explore the cutting-edge applications of generative AI that are driving deeper customer engagement and loyalty.
Sponsored by: NiCE and Verint
Original Broadcast Date: Feb. 12, 2025
Join our panel of experts as they share their predictions and offer their expertise on the future of customer service.
Sponsored by: Nextiva, NiCE and Verint
Original Broadcast Date: Jan. 15, 2025
In this session, industry leaders explore how AI-powered automation and intelligent coaching are reshaping the quality management landscape.
Sponsored by: NiCE
Original Broadcast Date: Dec. 18, 2024
Learn about the transformative impact of personalized customer interactions in sectors ranging from retail and healthcare to finance and utilities, and discover how these technologies are revolutionizing customer service delivery.
Sponsored by: NiCE
Original Broadcast Date: Dec. 11, 2024
Join us for a straightforward webcast discussing real-world success stories in the contact center industry.
Sponsored by: NiCE, Replicant, Nextiva and Dialpad
Original Broadcast Date: Dec. 04, 2024
Learn how AI can help you streamline knowledge creation, prompt effective interactions, and adapt to customer feedback.
Sponsored by: NiCE and Coveo
Original Broadcast Date: Nov. 20, 2024
In this webinar, we will explore how proactive outbound engagement can leverage AI to anticipate customer needs and provide timely, personalized outreach.
Sponsored by: NiCE
Original Broadcast Date: Nov. 13, 2024
Join our insightful webcast featuring thought leaders who will discuss real-world success stories and data-backed strategies for integrating AI into your customer engagement operations.
Sponsored by: Verint and NiCE
Original Broadcast Date: Nov. 06, 2024
Learn how AI can analyze data from multiple touchpoints to optimize resource allocation and identify top-performing channels.
Sponsored by: Talkdesk
Original Broadcast Date: Oct. 30, 2024
Join this discussion of how purpose-built CX AI can result in both live and virtual agent augmentation for the ultimate customer experiences.
Sponsored by: NiCE
Original Broadcast Date: Oct. 23, 2024
Join Greg Thomas and Ginger Conlon, from the thought leadership team at Genesys, as they present key findings from the report and discuss what lies ahead for AI in the customer and employee experience.
Sponsored by: Genesys
Original Broadcast Date: Oct. 16, 2024
Per Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without knowledge management (KM) by 2025.
Sponsored by: eGain
Original Broadcast Date: Oct. 09, 2024
Join us for an exclusive webcast that delves into how AI-powered contact center analytics can transform customer experiences in real time.
Sponsored by: NiCE, Balto and Observe.ai
Original Broadcast Date: Sep. 25, 2024
Learn why 88% of business leaders reported an improvement in customer attitudes towards AI and automation this year.
Sponsored by: Verint, NiCE, and Replicant
Original Broadcast Date: Sep. 11, 2024
Join us as we explore how being proactive in interaction management is not just an option; it's a necessity.
Sponsored by: NiCE
Original Broadcast Date: Sep. 04, 2024
Discover how the latest benchmark data can help you stay ahead in the rapidly changing world of customer interactions.
Sponsored by: Talkdesk
Original Broadcast Date: Aug. 28, 2024
In the spirit of the Olympics, this webinar explores how organizations can aim for the gold standard in digital customer experience (CX) using AI.
Sponsored by: NiCE
Original Broadcast Date: Aug. 13, 2024