Per Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without knowledge management (KM) by 2025.
Sponsored by: eGain
Coming October 09, 2024
Join Greg Thomas and Ginger Conlon, from the thought leadership team at Genesys, as they present key findings from the report and discuss what lies ahead for AI in the customer and employee experience.
Sponsored by: Genesys
Coming October 16, 2024
Join this discussion of how purpose-built CX AI can result in both live and virtual agent augmentation for the ultimate customer experiences.
Sponsored by: NICE
Coming October 23, 2024
Integrated channels, powered by AI, enable agents to access complete interaction histories, providing faster resolutions and personalized support that boost satisfaction and brand reputation.
Sponsored by: Talkdesk
Coming October 30, 2024
Join our insightful webcast featuring thought leaders who will discuss real-world success stories and data-backed strategies for integrating AI into your customer engagement operations.
Sponsored by: Verint and NICE
Coming November 06, 2024
Learn how AI can help you streamline knowledge creation, prompt effective interactions, and adapt to customer feedback.
Sponsored by: NICE and Coveo
Coming November 20, 2024
Join us for a straightforward webcast discussing real-world success stories in the contact center industry.
Sponsored by: NICE
Coming December 04, 2024
Learn about the transformative impact of personalized customer interactions in sectors ranging from retail and healthcare to finance and utilities, and discover how these technologies are revolutionizing customer service delivery.
Sponsored by: NICE
Coming December 11, 2024
Join us for an exclusive webcast that delves into how AI-powered contact center analytics can transform customer experiences in real time.
Sponsored by: NICE, Balto and Observe.ai
Original Broadcast Date: Sep. 25, 2024
Learn why 88% of business leaders reported an improvement in customer attitudes towards AI and automation this year.
Sponsored by: Verint, NICE, and Replicant
Original Broadcast Date: Sep. 11, 2024
Join us as we explore how being proactive in interaction management is not just an option; it's a necessity.
Sponsored by: NICE
Original Broadcast Date: Sep. 04, 2024
Discover how the latest benchmark data can help you stay ahead in the rapidly changing world of customer interactions.
Sponsored by: Talkdesk
Original Broadcast Date: Aug. 28, 2024
In the spirit of the Olympics, this webinar explores how organizations can aim for the gold standard in digital customer experience (CX) using AI.
Sponsored by: NICE
Original Broadcast Date: Aug. 13, 2024
Our panel of experts will delve into cutting-edge AI applications that offer actionable insights to elevate your customer experience strategies.
Sponsored by: Verint, NICE and OneMagnify
Original Broadcast Date: Jul. 10, 2024
With 69% of consumers actively solving problems on their own, AI-assisted customer service solutions allow your organization to meet this growing demand while saving valuable resources.
Sponsored by: NICE, Coveo and Boost.ai
Original Broadcast Date: Jun. 26, 2024
The only way to meet rising customer expectations, without blowing your budget, is through CX automation.
Sponsored by: Verint
Original Broadcast Date: Jun. 20, 2024
Join us on this roundtable webcast and learn from our panel of experts, who will help you realize the full value of your own contact center transformation.
Sponsored by: Verint and Coveo
Original Broadcast Date: Jun. 12, 2024
Learn the power of modern automation in orchestrating an airtight lead funnel for fast and flexible lead lifecycle management.
Sponsored by: Tray.io
Original Broadcast Date: May. 22, 2024
Don't miss these insights into the journey of generative AI and its profound influence on the world of CX.
Sponsored by: NICE
Original Broadcast Date: May. 08, 2024
Join this webinar to learn about becoming CX AI ready and get 3 practical ways to leverage purpose-built CX AI now.
Sponsored by: NICE
Original Broadcast Date: May. 01, 2024
This session will uncover how lacking AQM can affect your business, from the precision of your evaluations to your team's morale.
Sponsored by: NICE
Original Broadcast Date: Apr. 10, 2024
Join us for a game-changing roundtable webcast that explores the transformative power of AI in revolutionizing customer support centers.
Sponsored by: Verint and NICE
Original Broadcast Date: Apr. 03, 2024
Learn how some companies saw 20% lift in self-service and search time down by 40% while implementing GenAI solutions.
Sponsored by: Coveo
Original Broadcast Date: Mar. 27, 2024
The latest research completed by Aberdeen Strategy & Research shows that balancing cost containment and efficiency gains with advances in customer satisfaction has now become the number one priority for CX leaders.
Sponsored by: ServiceNow
Original Broadcast Date: Mar. 20, 2024
Discover ways AI can make both agents and supervisors more proactive and strategic and learn more about key stats that address current gaps in the EX and CX experience and how Copilot bridges those divides.
Sponsored by: NICE
Original Broadcast Date: Mar. 13, 2024
Join our panel of experts who will share their real-world experiences on creating a durable CX strategy that delivers consistent, high-quality, personalized interactions and ensures long-term customer growth.
Sponsored by: NICE and Verint
Original Broadcast Date: Mar. 06, 2024
Our panel of experts will discuss how to incorporate smart service strategies to enhance real-time customer engagement and self-service. Learn to leverage automation, chatbots, and data analytics to elevate your customer interactions.
Sponsored by: NICE, Verint and Balto
Original Broadcast Date: Feb. 28, 2024
Join us to hear how leading organizations are conquering their digital transformation – and delivering in spades!
Sponsored by: NICE
Original Broadcast Date: Feb. 21, 2024
Discover how your customer service team can solve issues quickly and accurately with automated processes.
Sponsored by: ServiceNow
Original Broadcast Date: Feb. 14, 2024
Join us as we explore game-changing strategies to revolutionize your contact center operations and learn how Intelligent Virtual Assistants (IVAs) can effectively deflect repetitive calls and provide real-time answers to customer queries.
Sponsored by: Uniphore
Original Broadcast Date: Jan. 31, 2024
Join CRM magazine and our panel of CX experts for our No. 1 most popular roundtable topic every year. What will be the mega themes to emerge this year? Tune in and find out!
Sponsored by: NICE and Upland
Original Broadcast Date: Jan. 17, 2024
The best way to improve staff retention and customer satisfaction is to empower your agents. In this session, we'll demonstrate how the right tools can streamline the agent workflow.
Sponsored by: NICE
Original Broadcast Date: Dec. 13, 2023
Join us for this annual look at the notable deployments in contact centers that moved the KPI metrics needle, delivered a positive return on investment, or were unique, real-world innovations that mattered.
Sponsored by: Verint and Balto
Original Broadcast Date: Dec. 06, 2023
On this roundtable webcast, our panel of experts will help you turn insights from your customer data into actions that will help you better know your customers and processes and use that knowledge to take well-informed actions.
Sponsored by: Verint and Glassbox
Original Broadcast Date: Nov. 15, 2023
To discover how LSH Auto is advancing customer care and how you can apply the same learnings to your retail business join us on Tuesday, November 14th.
Sponsored by: 8x8
Original Broadcast Date: Nov. 14, 2023
Companies that effectively manage customer experience can realize a 20% improvement in customer satisfaction, a 15% increase in sales conversion, a 30% lower cost-to-serve, and a 30% increase in employee engagement.
Sponsored by: Verint and Glance
Original Broadcast Date: Nov. 01, 2023
What are the practical customer service use-cases for generative AI? How can you mitigate risk and maximize value? Attend our session to find out.
Sponsored by: eGain
Original Broadcast Date: Oct. 25, 2023
In this engaging discussion, you will hear ServiceNow customer Bharti Sharma of Aon share how they have streamlined their support processes to achieve exceptional customer satisfaction, and the lessons they've learned along the way.
Sponsored by: ServiceNow
Original Broadcast Date: Oct. 18, 2023
Join our panel of experts and learn how to tap into omnichannel best practices for a CX strategy that forges a stronger bond with your customers and prospects.
Sponsored by: Verint, CSG, Glance and Calabrio
Original Broadcast Date: Oct. 11, 2023