Creating happy customers and retaining them has long been a top objective for customer service organizations. However, the dynamics impacting customer loyalty have changed.
Sponsored by: ServiceNow
Coming February 19, 2020
Join us on this roundtable with a panel of experts from NICE Nexidia, Kitewheel, and Calabrio and learn how to gain true insights into the customer journey using analytics to uncover issues and constantly refine your journey maps.
Sponsored by: NICE Nexidia, Kitewheel and Calabrio
Coming February 26, 2020
In this webinar, we explore what new technologies are out there to improve your customers’ experience and how it can improve your bottom line.
Sponsored by: LogMeIn
Coming March 04, 2020
Join this educational webcast and learn how AI technologies will help your organization improve customer service, predict customer needs and behavior, and increase operational efficiencies.
Sponsored by: Nuance, Genesys, and LogMeIn
Coming March 11, 2020
This webinar will share how call originators (such as contact centers) can improve the customer's call experience and increase call answer rates.
Sponsored by: Neustar
Coming March 18, 2020
Join our panel of experts and find out how VoC programs can help your company.
Sponsored by: Confirmit
Coming April 08, 2020
Join us for this important discussion and learn how you can initiate or expand your BI and customer analytics initiatives.
Sponsored by: NICE
Coming April 22, 2020
If your contact center isn’t serving your customers or adding value to your organization, listen to our panel of experts and learn how to hone your competitive edge by transitioning to a customer engagement center.
Sponsored by: CRM
Coming May 20, 2020
Join us on this illuminating webcast and learn from the top experts in the field what to focus on to achieve these compelling results, and how to make your business case to management.
Sponsored by: NICE, Kitewheel and Confirmit
Coming June 03, 2020
Learn how this technology can help your customer service agents better meet customer needs.
Sponsored by: Speech Technology Magazine
Coming June 16, 2020
Join our expert roundtable and learn how the twin goals of reduced costs for the voice channel and delivery of optimal customer experiences can be accomplished.
Sponsored by: Nuance and Verint
Coming June 17, 2020
Join this webcast and learn what it means to have a mobile-first mindset when it comes to customer care that corresponds to the way customers actually use their mobile devices.
Sponsored by: Glance Networks
Coming July 15, 2020
Tune in to this webcast and learn from our panel of experts why you should invest in AI-based speech analytics and what you can expect from these remarkable contact center technologies.
Sponsored by: NICE and Verint
Coming July 29, 2020
Learn from our panel of experts what to consider as you decide the best way to measure your CX initiatives and make continual adjustments over time.
Sponsored by: NICE
Coming August 12, 2020
Join us on this roundtable webcast and learn how customer data platforms can help your organization create a unified view of your customers in a way that was all but impossible just a few years ago.
Sponsored by: CRM
Coming August 26, 2020
Join us on this special roundtable webcast and learn best practices for customer communications management.
Sponsored by: NICE and Verint
Coming September 16, 2020
Join our panel of experts and find out what options are available to deliver world-class self-service that will improve your customer experience, cut costs, and insulate your customer care team from mundane repetitive tasks, allowing them to concentrate on higher-level issues.
Sponsored by: Verint
Coming September 30, 2020
Join us on this webcast and find out how to create a great omnichannel experience that will ultimately improve the experiences of all your customers.
Sponsored by: Glance Networks
Coming October 07, 2020
Join this webcast and find out which types of real-world use cases are showing the most promise and the best return on investment, and where to begin for quick wins.
Sponsored by: CRM
Coming October 21, 2020
Join us on this first-ever roundtable webcast topic and find out how to streamline your authentication process for better marketing, customer experience, and security.
Sponsored by: NICE
Coming November 04, 2020
Join us on this roundtable webcast and learn from our panel of experts how to execute a cost-effective customer service strategy while simultaneously increasing revenue through stronger customer loyalty and advocacy.
Sponsored by: NICE and Nuance
Coming November 18, 2020
Join us on this wide-ranging roundtable topic and find out what our panel of experts consider the biggest innovations to hit the contact center this year—and what they see coming down the pike.
Sponsored by: NICE and Verint
Coming December 02, 2020
Join us on this special roundtable webcast and learn best practices for customer communications management.
Sponsored by: CRM
Coming December 16, 2020
Register for this upcoming webinar with Destination CRM, featuring eGain, to learn about best practices and at-scale success stories.
Sponsored by: eGain
Original Broadcast Date: Feb. 05, 2020
How to cope with these data quality issues? Join us and learn the best practices you will need to address the constantly demanding nature of maintaining high-quality databases.
Sponsored by: Validity, Openprise and ZoomInfo
Original Broadcast Date: Jan. 29, 2020
Our megatrends roundtable is always interesting and enlightening. Make sure to register!
Sponsored by: NICE Nexidia, Nuance, Edify and Calabrio
Original Broadcast Date: Jan. 22, 2020
Join innovative healthcare revenue cycle management leader, Avadyne Health's Senior Director of Business Intelligence, Pete Hamlin, along with speech analytics veteran Brian LaRoche, Marketing Director at CallMiner as they share how Avadyne Health has achieved remarkable results.
Sponsored by: CallMiner
Original Broadcast Date: Jan. 15, 2020
Join our panel of experts from NICE Nexidia, Callminer, and Zendesk and find out how you can leverage customer analytics solutions to make better-informed decisions.
Sponsored by: NICE, CallMiner and Zendesk
Original Broadcast Date: Dec. 04, 2019
This webinar will feature demos and use cases from founder and managing director of FourteenIP, which delivers voice and data solutions for hundreds of hotel chains that include Marriott, Hilton, Hyatt, Four Seasons and Soho House.
Sponsored by: Inference
Original Broadcast Date: Nov. 20, 2019
Join our panel of experts and find out how AI-assisted sales tools can help your team target the deals most likely to close and improve win rates.
Sponsored by: Dun & Bradstreet; Aviso
Original Broadcast Date: Nov. 13, 2019
Join our panel of experts as they uncover which trends firmly took hold in 2019 and which trends are poised to play a bigger role in 2020.
Sponsored by: NICE, Verint, Gridspace and Interactions
Original Broadcast Date: Nov. 06, 2019
Join us for a discussion about data-driven approaches that can help you identify and capture untapped demand.
Sponsored by: Dun and Bradstreet
Original Broadcast Date: Oct. 30, 2019
Join our panel of experts who will discuss the top self-service trends driving customer support in the age of connected, mobile customers with very high expectations.
Sponsored by: Teleopti, A Calabrio Company; SmartAction; Verint; Directly
Original Broadcast Date: Oct. 23, 2019
Join our panel of experts and learn how to create efficient customer journeys even for the most complex situations.
Sponsored by: NICE and Neustar
Original Broadcast Date: Oct. 09, 2019
Join our panel of experts and learn why IVRs are poised to become your customers' favorite channel
Sponsored by: NICE, Concentrix, Gridspace and Talkdesk
Original Broadcast Date: Sep. 25, 2019
In this webinar, we will share actionable insights regarding how you can enhance your digital presence across social media, closely aligned with marketing, sales, and customer service.
Sponsored by: Nagarro
Original Broadcast Date: Sep. 18, 2019
Join our panel of experts and find out how you can gain insights into creating better customer engagement between brands and customers.
Sponsored by: UJET and Edify
Original Broadcast Date: Sep. 11, 2019
The pace of change in the world of customer engagement is not showing any signs of slowing down, nor is the market getting any more forgiving: customers continue to challenge companies to give them experiences that make their lives easier.
Sponsored by: Nuance
Original Broadcast Date: Aug. 14, 2019
Join our panel of experts and find out how you can leverage these new technologies to build better experiences for your customers.
Sponsored by: NICE InContact, Concentrix and CallMiner
Original Broadcast Date: Aug. 07, 2019
Join us on this roundtable webcast focusing on the practical application of artificial intelligence-powered speech analytics for driving better customer experiences and a competitive advantage.
Sponsored by: Gridspace, NICE Nexidia, and CallMiner
Original Broadcast Date: Jul. 31, 2019
Join our panel of experts and find out how smart technologies like artificial intelligence and machine learning and the newly envisioned customer engagement center promise to be the model of customer support for the foreseeable future.
Sponsored by: Neustar and Attivio
Original Broadcast Date: Jul. 17, 2019
Experiences represent a moment in time. Loyalty is enduring. Loyalty is also voluntary. Organizations that recognize the power of loyal customers see customer service as a strategic asset, not a cost center.
Sponsored by: ServiceNow
Original Broadcast Date: Jul. 10, 2019
Join our panel of experts and find out how smart technologies like artificial intelligence and machine learning and the newly envisioned customer engagement center promises to be the model of customer support and communications for the foreseeable future.
Sponsored by: Genesys, UJET and Gridspace
Original Broadcast Date: Jun. 05, 2019
Join this webinar as Genesys experts cut through the buzzwords to find how Genesys AI powered solution is challenging the status quo and putting emphasis on the intersection of AI and the human touch to increase website conversions.
Sponsored by: Genesys
Original Broadcast Date: May. 30, 2019
If managing data use to be considered extremely difficult, it's reached a whole different level with all of the many data sources available, structured and unstructured, that are available today. Join our panel of experts and see what's right for your company.
Sponsored by: ZoomInfo, Validity and Openprise
Original Broadcast Date: May. 22, 2019
Today's customers are more demanding than ever. They want to communicate with you anytime, anywhere, and over the channel of their choice.
Sponsored by: Five9
Original Broadcast Date: May. 01, 2019
Join us on this webcast and find out to keep your CX on track!
Sponsored by: UJET, Medallia and Confirmit
Original Broadcast Date: Apr. 24, 2019
High-quality CRM data isn't just a business asset. It's key to gaining a competitive advantage.
Sponsored by: Validity
Original Broadcast Date: Apr. 17, 2019
Register for the upcoming eGain-CRM Magazine webinar to learn about today's state of agent experience (AX), root-causes of AX malaise, and the tools and best practices for success.
Sponsored by: eGain
Original Broadcast Date: Mar. 20, 2019
Register for this round table webcast and learn how to start developing a long-term, cross-organizational AI road map, no matter what corner of the organization you are in.
Sponsored by: Talkdesk, Concentrix and Verint
Original Broadcast Date: Mar. 13, 2019
Consumers today expect to be able to interact with companies whenever and however they choose.
Sponsored by: RingCentral
Original Broadcast Date: Mar. 06, 2019