CRM Training and Webinars

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Omnichannel Customer Experience: Table Stakes in 2023

Join our panel of experts and learn how to tap into omnichannel best practices for a CX strategy that forges a stronger bond with your customers and prospects.

Sponsored by: Verint, CSG, Glance and Calabrio

Coming October 11, 2023

From Insights to Outcomes: Elevate the Customer Experience While Lowering Costs

In this engaging discussion, you will hear ServiceNow customer Bharti Sharma of Aon share how they have streamlined their support processes to achieve exceptional customer satisfaction, and the lessons they've learned along the way.

Sponsored by: ServiceNow

Coming October 18, 2023

The Best Use Cases for Generative AI in Customer Service

What are the practical customer service use-cases for generative AI? How can you mitigate risk and maximize value? Attend our session to find out.

Sponsored by: eGain

Coming October 25, 2023

Reimagining Customer Experience: Structure Follows Strategy

Companies that effectively manage customer experience can realize a 20% improvement in customer satisfaction, a 15% increase in sales conversion, a 30% lower cost-to-serve, and a 30% increase in employee engagement.

Sponsored by: Verint and Glance

Coming November 01, 2023

Hot Topics in Customer Analytics: Insight and Action

On this roundtable webcast, our panel of experts will help you turn insights from your customer data into actions that will help you better know your customers and processes and use that knowledge to take well-informed actions.

Sponsored by: Verint

Coming November 15, 2023

Customer Journey Management in the Contact Center

Our panelists will dive into key components such as data analytics, real-time decisioning, and seamless customer engagement strategies.

Sponsored by: CRM

Coming November 29, 2023

2023 Contact Center Success Stories and Case Studies: Implementations that Delivered Value

Join us for this annual look at the notable deployments in contact centers that moved the KPI metrics needle, delivered a positive return on investment, or were unique, real-world innovations that mattered.

Sponsored by: Verint

Coming December 06, 2023


Customer Convenience @scale: How to Reach the CX Pinnacle

Join this webinar to get a glimpse into some strategic moves that can help you reach the pinnacle of CX excellence.

Sponsored by: NICE

Original Broadcast Date: Sep. 20, 2023

Agent Experience: Enhancing CX From the Inside Out

What will your strategy be to attract high-caliber agents, train and support them with consistent coaching, and maintain high levels of quality assurance, even in a remote work environment?

Sponsored by: Verint,, NICE and 8x8

Original Broadcast Date: Sep. 13, 2023

Personalization: The Key to CX Excellence

Join our panel of CX experts and learn how your company can use a data-driven personalization strategy to best serve your customers and prospects.

Sponsored by: First Orion and CSG

Original Broadcast Date: Aug. 23, 2023

Humans and their Chatbots: AI-Assisted Answers for Everyone

Join our panel of experts from the solution providers that are driving this revolution and learn what guideposts customer care organizations should use to keep their implementations on track and human friendly.

Sponsored by: Verint, 8x8 and Replicant

Original Broadcast Date: Aug. 09, 2023

Revolutionizing Digital Interactions: Unleashing the Power of AI

Join us as we uncover the immense potential of generative AI in enabling intelligent, scalable, human-like interactions.

Sponsored by: Sendbird

Original Broadcast Date: Jul. 26, 2023

Leading the Way: The Role of Interaction Management in Building a Strong CXi

Join us on this webinar to explore the vital role that interaction management plays in delivering an exceptional customer experience.

Sponsored by: NICE

Original Broadcast Date: Jul. 19, 2023

The Brutal Truth about GPT in Enterprise

In this session, Coveo breaks down five hot takes on GenAI so you can avoid common pitfalls that may hinder enterprise adoption of Generative AI.

Sponsored by: Coveo

Original Broadcast Date: Jul. 12, 2023

Why You Can't Reach Your Customers

Join our live webinar as our customer contact intelligence experts provide an overview of the research results across channels, and explore solutions organizations can implement to better overcome barriers.

Sponsored by: TransUnion

Original Broadcast Date: Jun. 28, 2023

How Master Data Management Can Deliver a Customer 360 Solution

In this session, data leaders and executives can explore the value of an MDM project from an operational and cost perspective to make informed business decisions.

Sponsored by: Semarchy

Original Broadcast Date: Jun. 21, 2023

The Digital Transformation of Customer Experience

Join our panel of experts who will help you navigate your never-ending quest to deliver high-quality customer experiences.

Sponsored by: First Orion and Verint

Original Broadcast Date: May. 24, 2023

Seamless, Secure, Connected: How AI and Cloud are Making Omnichannel CX a Reality

In this webinar, experts from Nuance and BNY Mellon will explore how AI and the cloud are powering the next wave of digital transformation and enabling seamless customer engagement across channels.

Sponsored by: Nuance

Original Broadcast Date: May. 17, 2023

Contact Center as a Service: Simply Subscribe?

Join our panel of experts as they talk about their top recommendations for anyone thinking of moving to the cloud.

Sponsored by: Concentrix and Full Potential Solutions

Original Broadcast Date: May. 10, 2023

Finding the 'Suite' Spot

Join us for a talk about the importance of using an open platform, think suite-based, that can inform one another in real-time through proper solutions and applications.

Sponsored by: NICE CXone

Original Broadcast Date: May. 03, 2023

Achieve Next-Level CX with Real-Time Customer Analytics

If you are interested in learning more about the outsized value of implementing a real-time analytics strategy across your organization, join our panel of experts as they discuss how to harness the power of this remarkable tool.

Sponsored by: Verint

Original Broadcast Date: Apr. 26, 2023

3 Ways AI Helps Empower Agents to Deliver "Wow" Experiences

AI and machine learning can help agents on every single interaction by empowering them with the data-driven tools they need to drive exceptional CX.

Sponsored by: NICE

Original Broadcast Date: Apr. 05, 2023

Elevate Experiences or Lower Expenses? YES!

Reserve your seat today. Because delivering superior customer service and high-level efficiency shouldn't be that hard.

Sponsored by: ServiceNow

Original Broadcast Date: Mar. 22, 2023

Better Together: Agents & AI

Come hear how organizations across the globe are thinking about technology investments in the current economic and geopolitical climate and how AI in the contact center helps achieve their goals.

Sponsored by: NICE

Original Broadcast Date: Mar. 08, 2023

How To Boost Employee Performance and Optimize Business Efficiency

Join our webinar to learn how productivity can be accurately diagnosed – even in the most dynamic and diverse healthcare back office.

Sponsored by: NICE

Original Broadcast Date: Mar. 02, 2023

How to Leverage AI for Integrated CX Strategy

If your organization needs help envisioning an integrated CX strategy powered by AI technologies, join our panel of experts on this webcast.

Sponsored by: SearchBlox and Concentrix

Original Broadcast Date: Mar. 01, 2023

The Data that Drives Smart Digital: How to Put Your Bot In Touch with Reality

Your customers won't be waiting in queues, meet them with digital CX that works.

Sponsored by: NICE

Original Broadcast Date: Feb. 08, 2023

The Conversational Contact Center: Integrating AI's Potential Now

Join our panel of experts, who will share their real-world knowledge and help you plan the evolution of your contact center and customer experience strategy.

Sponsored by: Verint,, and Radisys

Original Broadcast Date: Feb. 01, 2023

Digital-First Customer Service - The logical next step beyond self-service

Join our panel of experts who will explain how you can get there from wherever you are and prepare for the future with the decisions you make now.

Sponsored by: Concentrix, Verint, Khoros and PagerDuty

Original Broadcast Date: Jan. 18, 2023

MegaTrends in Customer Technologies - Predictions that you need to know in 2023

Every January we kick off the new year challenging our panel of experts to concisely predict what important trends will catch hold in the next 12 months.

Sponsored by: Verint, First Orion and Gryphon

Original Broadcast Date: Jan. 11, 2023

The 3 Stages of Customer Experience Excellence: Lessons Learned from Innovators

Learn lessons from leading companies that are delivering customer experiences (CX) exceeding those of their peers by harnessing digital, self-service, and AI.

Sponsored by: NICE CXone

Original Broadcast Date: Dec. 14, 2022

The Current State of AI & Bots in Customer Care

Join our panel of experts who will discuss the current state of AI and bots and where these technologies will be deployed or expanded in the coming year.

Sponsored by: UJET, Verint, Cognigy and 8x8

Original Broadcast Date: Dec. 07, 2022

Voice-of-the-Customer Programs Guide CX Improvement

Join our panel of experts and learn how to incorporate a voice of the customer program into your organization to align your company with the experiences you aspire to deliver.

Sponsored by: Verint and Concentrix

Original Broadcast Date: Nov. 30, 2022

How to Deliver Exceptional Customer Experiences

This roundtable webcast will help you clarify the best practices that other successful companies have used to move from delivering adequate customer experiences to delivering exceptional experiences that ensure their competitive edge.

Sponsored by: CSG, Aircall, UJET and Kustomer

Original Broadcast Date: Nov. 16, 2022

2022 Contact Center Innovations: Successful Case Study Snapshots

If you are looking to encourage executive buy-in for your strategic contact center transformation, this roundtable webcast will highlight real-world results to help you build a strong business case of your own.

Sponsored by: UJET, and 8x8

Original Broadcast Date: Nov. 02, 2022

Identity Verification in a Scary World

Join our panel of experts as they discuss the range of customer authentication and identity verification technologies that help keep customers and institutions safe from fraud.

Sponsored by: UJET and Neustar

Original Broadcast Date: Oct. 26, 2022

Work Smarter, Not Harder. Empower Teams To Create Effortless Customer Experiences and Increase Loyalty

You'll hear ServiceNow real customer stories and how a single system of action can help solve issues quickly, proactively, and with full transparency, while assuring:

Sponsored by: ServiceNow

Original Broadcast Date: Oct. 19, 2022

Happier Agents Create Happier Customers

Join our panel of experts on this roundtable webcast and learn how to create a better working environment for employees and agents by providing them with the tools and support they need to serve customers.

Sponsored by: NICE CXone, Verint and Aircall

Original Broadcast Date: Oct. 12, 2022

Using AI to Unlock Customer Data Insights and Deliver Better Experiences

Learn how your business can meet - or exceed - today's expectations by leveraging AI-driven technology that measures customer sentiment across all interactions and helps improve agent behaviors, resulting in increased customer satisfaction.

Sponsored by: NICE

Original Broadcast Date: Oct. 05, 2022