AI is revolutionizing how businesses capture and act on customer feedback. From conversational analytics to hyper-personalization, companies are redefining how they listen and respond to customer needs. Learn how these innovations can help you capture insights, personalize interactions, and drive loyalty.
Industry experts from Verint and Dialpad will share strategies to enhance CX, streamline operations, and gain a competitive edge with advanced VoC programs. Get firsthand insights into cutting-edge VoC tools that enhance CX and operational efficiency.
In this presentation, we will discuss:
- How to use AI to create frictionless, connected customer journeys.
- Turning multi-channel feedback into actionable customer insights.
- Capturing real-time VoC data for instant, impactful decisions.
- Empowering agents with AI-driven insights for better performance.
Register Now to attend the webinar Expert Insights on AI and VoC: Turning Customer Feedback into Action, on Wednesday, March 19, 2025, at 11 AM PT / 2 PM ET.
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MODERATOR |
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Kyle Kovacs
Manager, Solution Consulting, Experience Management
Verint |
Hilary Burcell
Product Marketing Director, Insights
Dialpad |
Bob Fernekees
Publisher
CRM magazine |
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