The digital transformation hastened by 2020 will lead companies to continue catering to the connected customer experience lifestyle.
To get the right products to market, faster, companies need to leverage every customer conversation and interaction they have.
In the world of CRM, predictive analytics can be a powerful tool, but whether you succeed or fail, the devil is in the details.
To treat your customers the way they'd like to be treated, you need to know them inside and out. A unified CRM platform can create a high-def picture of them.