Our 19th annual awards recognize the vendors that shone the brightest during the past year.
the Editors //
31 Aug 2020
Our top five picks in 10 categories point the way forward with the best products and capabilities hitting the market in sales, marketing, and customer service.
the Editors //
31 Aug 2020
These vendors provide the products, services, and integrations that add up to innovation in sales, marketing, and customer service.
the Editors //
31 Aug 2020
the Editors //
31 Aug 2020
Quickly responding to RFPs is a challenge for many businesses because internal collaboration and input delays the process. But it doesn't have to.
Jennifer Tomlinson //
23 Oct 2020
As the pandemic has accelerated the shift to online selling, artificial intelligence (AI) and the intelligent agent (IA) must complement each other—with automation segueing into customer care by human agents.
Kim Houlne //
12 Oct 2020
Amid the pandemic, many SMBs have implemented CRM solutions at lightning speed, and it's no secret why: customer loyalty, engagement, and retention.
Susan Marshall //
06 Oct 2020
Nearly every organization has been impacted by the 2020 digital transformation rush. Those that have not made moves to adapt stand to lose market share to competitors, suffer customer retention and loyalty fallout, and even face potential bankruptcy.
Lynne Capozzi //
22 Sep 2020
Disharmony can impact customers, employees, and the bottom line
Donna Fluss //
29 May 2020
As voice technologies become ubiquitous, customer interactions will never be the same
Brian Solis //
29 May 2020
Now is the time to harness all the tools of customer engagement
Barton Goldenberg //
29 May 2020
Putting customers at the center of your digital efforts involves sound CRM processes
Barton Goldenberg //
02 Mar 2020