The popular marketing technology is aiding in routing, fraud detection, and issue resolution
Phillip Britt //
29 May 2020
Wireless carriers finally begin their 5G rollouts, and the business potential is huge, as a world of new opportunities opens not just for consumers but for the companies that want to do business with them.
Leonard Klie //
10 Jan 2020
Companies adopt a new way to collect information in their ongoing quest to gain a single view of the customer
Paul Korzeniowski //
10 Jan 2020
In 2020, customers will demand both in-store and online touchpoints
Phillip Britt //
10 Jan 2020
Sales is about much more than the dotted line. In this environment, the customer's end-to-end journey with you is beyond crucial. Here are some best practices to help guide your customer journey through the crisis.
Tony Kavanagh //
26 May 2020
If you want to reap visible results in the form of customer retention, loyalty, and, ultimately, sales, customer experience has to be replaced with customer care as its proactive, more human-like version.
Valerie Nechay //
11 May 2020
In uncertain, distracting times, you need to rally, empower, and support your sales team with remote working capabilities so that your company can conduct itself as close to business as usual as possible.
Nikolaus Kimla //
15 Apr 2020
By making customer success a top priority, you'll drive customer value, identify hidden opportunities, and pinpoint sources of friction and respond with solutions that benefit your entire customer base.
John Murdock //
06 Mar 2020
Disharmony can impact customers, employees, and the bottom line
Donna Fluss //
29 May 2020
As voice technologies become ubiquitous, customer interactions will never be the same
Brian Solis //
29 May 2020
Now is the time to harness all the tools of customer engagement
Barton Goldenberg //
29 May 2020
Putting customers at the center of your digital efforts involves sound CRM processes
Barton Goldenberg //
02 Mar 2020