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Avaya: CX, Cloud Collaboration & Contact Center
211 Mount Airy Road
Basking Ridge NJ 07920
US
PH: 908-953-7504
www.avaya.com
Ownership: Private
Number of Employees: over 1,000
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Categories
CRM Integration
Customer Service/Call Centers/Contact Centers
Articles Mentioned
Customer Engagement Solutions Market to Grow by $16.31 Billion Through 2028
Avaya and Verint Deepen Partnership
The Best Workforce Engagement Management (WEM): The 2024 CRM Industry Leader Awards
LivePerson Partners with Avaya
Calabrio Integrates with Avaya
Avaya Enhances the Avaya Experience Platform
Alvaria Expands Avaya Partnership
Avaya and RingCentral Expand Partnership
Avaya Acquires Edify
Avaya Aligns Unified Communication Portfolio and Announces New Communication and Collaboration Suite
Contact Center AI Market to Grow by 25 Percent Per Year
Contact Center-as-a-Service Market to Grow by $5.23 Billion Through 2028
Journey.ai Brings Biometrics to Avaya
Generative AI and the Contact Center: Embracing the Next AI Revolution to Augment CX
Avaya and Alvaria Expand Partnership
Verint Speakers Urge Automation to Close the Customer Engagement Gap
Cognigy Partners with Avaya
Power of Personalization: How Brands Can Individualize Customer Experiences
NovelVox Builds HubSpot CTI Connectors for Cisco and Avaya Contact Centers
3CLogic Integrates with SAP Service Cloud
The Best Workforce Optimization/Engagement Management (WFO/WEM): The 2022 CRM Industry Leader Awards
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
Avaya Partners with Microsoft to Deliver Avaya OneCloud Solutions on Microsoft Azure
Avaya Adds Virtual Agent to OneCloud
Customer Experience Management Market to Be Worth $16.9 Billion by 2026
Avaya Launches Experience Builders
The Best Contact Center Infrastructure: The 2021 CRM Industry Leader Awards
Amazon Web Services Connects More Channels with AI and Analytics: The 2021 CRM Conversation Starters
Avaya Acquires CTIntegrations
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
Avaya Launches Avaya OneCloud for Salesforce Service Cloud
Avaya and RingCentral Add to Avaya Cloud Office
Avaya Adds AI Workflow Capability to Avaya OneCloud CCaaS
Avaya and RingCentral Add to Avaya Cloud Office
Semafone Partners with Avaya
Contact Center Software Market to Reach $72.04 Billion by 2027
Avaya Adds AI to CCaaS and CPaaS with Virtual Agents Integrating Google Cloud Dialogflow CX
AWS Expands Its AI-Powered Contact Center Intelligence (CCI)
Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Agent Desktops
ID R&D and Red Box Integrate
The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
PCI Pal Rated Avaya-Compliant
Avaya Offers Free Agent for Desktop During Coronavirus Outbreak
CEM Market Expected to Nearly Double in 5 Years
Avaya Adds PCI Pal as a DevConnect Partner
C3i Exceeds Expectations with Avaya
Avaya Integrates Google Cloud Contact Center AI With Its IX Contact Center Solutions
Avaya Updates Its IX Contact Center Portfolio
Avaya Integrates with Tenfold
The CRM Top 100 Companies in Customer Service, Marketing, and Sales
Aculab’s VoiSentry Now Rated Avaya-Compliant
Avaya Taps Nuance for Conversational Interfaces
CRM Magazine Names Its 2019 Customer Service Leaders
Six Top Innovating Customer Service Companies for 2019: The CRM Service Rising Stars Awards
Avaya Re-emerges with Renewed Purpose and Products: The 2019 CRM Service Rising Stars Awards
Avaya Deepens Integration with Google Cloud
Avaya Updates and Rebrands Cloud Solutions for Contact Centers and Unified Communications
Cloud Contact Centers Are More Than Hype
The CEM Market Is Expected to Reach $32.5 Billion by 2025
Conduit Global Launches CX100 Cloud Contact Center Suite
Worldwide Customer Service Takes Cultural Sensitivity
Avaya Updates Workforce Optimization Suite
Best Call Center/Contact Center Infrastructure Software: The 2018 CRM Service Leaders
Best Interactive Voice Response (IVR) Systems: The 2018 CRM Service Leaders
Running a Contact Center from the Inside Out
Avaya Acquires Spoken Communications
WebRTC + CRM = Better Customer Support
CEM Market to Triple by 2022, Research Firm Reports
Avaya Announces Global Resolution in Chapter 11 Restructuring
Avaya Launches Customer Engagement Cloud
The 2017 CRM Service Leaders: Interactive Voice Response
The 2017 CRM Service Elite Customer Companies: OwnerListens
Avaya Tightens Ties With Salesforce.com’s Service Cloud
Avaya Partners with Spoken for Contact Center Solutions
Avaya Files for Chapter 11
Avaya Expands Partnership with Tencent
Avaya Releases IP Office Contact Center 10
Zang Sends the Right Message for OwnerListens
Create an Addictive Mobile Application
Workforce Optimization Is Poised for Big Changes
AMC Launches Contact Canvas Omni-Channel for Microsoft Dynamics CRM
At SugarCon, SugarCRM CEO Outlines a Plan for Digital Transformation
Avaya Launches Workforce Optimization Select
Avaya Unveils Oceana, a New Set of Customer Engagement Solutions
Avaya Enhances CET’s Emergency Response
Fonolo Takes Credit for Reducing Call Abandonment
Unified Agent Desktops Connect Reps to Essential Apps
Avaya Launches Zang, a Cloud Communications Platform
The 2016 CRM Service Leaders: Workforce Optimization
Avaya Launches Hybrid Midmarket Cloud Solutions
RingCentral Launches Global Office
Fonolo Partners with SJS Solutions
Telemate.Net Software Expands its Unified Communications Analytics Capabilities
Jacada Receives Visual IVR Patent
VPI Introduces VPI Intelligence
Avaya Launches Customer Engagement OnAvaya Powered by Google Cloud Platform
HeyWire LiveText Is Interoperable with Avaya IP Office Contact Center
The 2015 CRM Service Leaders: Interactive Voice Response
Spoken Partners with Avaya on Cloud Contact Center Solutions
Avaya Pairs with Google on Contact Center Solutions
Klink Unveils Big Data Enterprise Solution for the Voice Channel
The Role of Wearables Expands in the Call Center
Jacada Enhances the Avaya Aura Call Center Elite Multi-Channel Platform
Work-at-Home Solutions Are Transforming Call Center Operations
Enghouse Interactive Introduces Quality Management Suite v 5.3
Jacada Adds Visual IVR to Avaya Aura Portal
Calabrio Partners with AdvanTel Networks
Avaya Partners with HP to Sell Cloud-Based UC and Contact Center as a-Service-Solution
BT Wholesale and Avaya Partner to Launch Cloud Solutions
Calabrio Integrates Calabrio ONE WFO with Avaya Aura Contact Center
Avaya Introduces Avaya Contact Center Select
CSI Introduces Virtual Observer Workforce Optimization as a Service
Uptivity Partners with TASKE on WFO Offering
From IVRs to Automated Interactive Customer Contacts
Avaya Enhances Contact Center Solutions for Omnichannel Customer Experience Management
The 2014 CRM Service Leaders
The 2014 CRM Rising Stars
Avaya IP Office Adds Contact Center Solution for Midsized Customers
Mutare Expands Its Contact Center Analytics and Reporting Solutions
Avaya Releases New Collaboration Tools
OAISYS Releases Talkument and Tracer Call 7.4
Avaya Acquires Cloud Provider ITNavigator
LiveLOOK Adds In-App Capabilities to Customer Service Solutions
Altura Partners with Spoken Communications
Aspect Software Acquires Voxeo
Avaya Releases Outbound Solution for Midsized Contact Centers
HP Pairs with Avaya for Cloud Contact Center Solutions
Avaya Boosts Security for Enterprise Mobile Collaboration
Avaya Unveils New Customer Experience Management Tools
CRM Service Awards: Service Leaders
Would You Call Your Own Contact Center?
Avaya Expands DevConnect Select Product Program
BT Enhances BT Contact Suite
Nuance Launches Partner Program
Why Contact Centers Are Moving to the Cloud
Avaya Releases New Aura Collaboration and Unified Communications Tool
Mobile Application Success Strategies
Contact Centers Are a Growing Industry
Knowlagent's RightTime Intraday Management Integrated with Avaya Call Management
Avaya Extends IP Office to the Mid-Market
In Contact Centers, WFO's Star Is on the Rise
Avaya Enhances Customer Experience Interaction Management Portfolio
CallCopy Presents Upgraded cc: Discover v5.0 Workforce Optimization Suite
Airtel to Employ Avaya Managed Contact Center Services
Local Touch Should Be Key to Banks’ Future Plans
Avaya Unveils “Collaborative Cloud” Strategy and Solutions
The 2012 Rising Stars
The 2012 Service Leaders
Avaya Launches Outsourcing Solutions
Avaya Spotlights Healthcare Technology Innovations
Avaya Releases IP Office 8.0
Avaya Wins U.S. Coast Guard Contract
Oracle to Acquire RightNow Technologies
IVR Market to Reach $2.78 Billion by 2017
Oaisys Upgrades Tracer and Talkument Call Recording Solutions
Just Desserts: The Cake Boss Calls on Avaya IP Office
Small Wonders: Tips for SMB Growth
Avaya Acquires Speech Analytics Vendor Aurix
Call Center Software Opens A Window of Opportunity
Changing the Channel
Avaya Adds to Its Aura Contact Center Suite
Plan to Fail In Social
Avaya Launches IP Office 7.0
Don’t Believe Everything You Hear About WFO
Workforce Optimization Gets Optimized
The 2011 Service Leaders
Calabrio Solutions Are Avaya-Compliant
Avaya Releases Aura Contact Center
Interactive Intelligence Collects Latitude Software for $14 Million
Ribbit Gets Hopped Up on Speech
The Gartner Magic Quadrant for Contact Center Infrastructure Gets Rebuilt
CRM Magazine Announces Winners of 2010 CRM Service Awards
M&A & CRM
The 2010 CRM Service Awards: Introduction
The 2010 CRM Service Awards: Service Leaders -- Introduction
The 2010 CRM Service Awards: Service Leaders -- Contact Center Infrastructure
The 2010 CRM Service Awards: Service Leaders -- Interactive Voice Response
Environmental Distress
Unified Communications Slow to Make Its Presence Felt
UC and a Side of Fries
UC Takes a Village, Says Gartner Magic Quadrant for Unified Communications
RightNow and eGain Hold the Lead in Gartner Magic Quadrant for E-Service Suites
B2Bs Have Clicks Up Their Sleeve, Too
Avaya Scales for Small Businesses
Voice Self-Service to the Rescue
Avaya (Finally) Closes Deal for Nortel Assets
CallCopy Puts the WFO Pieces Together
Avaya Wants to Up Virtual Agents' Ante
Avaya Takes a Fresh Look at the Midmarket
Service and Social Media: You’re Not Social (Enough)
Re:Tooling -- Interactive Voice Response (IVR): Dial-Up Innovation
The 2009 CRM Service Awards: Service Leaders -- Introduction
The 2009 CRM Service Awards: Service Leaders -- Contact Center Infrastructure
The 2009 CRM Service Awards: Service Leaders -- Interactive Voice Response
Avaya Takes a SIP
We the People
Aspect Unveils 6 New UC Applications
Where's My Software Bailout?
Avaya Wants Retailers to Cash In
The True Definition of UC
Internet Protocol Contact Centers May Not Connect in ‘09
Unified Messaging Gets It Together
Few Changes in Gartner Magic Quadrant on Contact Center Infrastructure
Aspect Wants You to Ask an Expert
Voxeo Acquires VoiceObjects
Avaya Goes Vertical with Proactive Outreach
A Perfect Storm for VoIP?
Jacada Looks to Expand Its Workspace in Key Industries
Tellme Shouts Out a New Aspect to Contact Center Offerings
U.S. Contact Center Shipments Fall for Third Straight Year
Aspect Software Acquires BlueNote Networks
Say What?
All Talk
Intervoice Looks to Break Contact Center Silos
And They're Off!
Siemens Delivers Unified Communications to the Contact Center
Companies Still Fail to Measure KPIs for the Contact Center
Microsoft and Nuance Get Muted By Gartner Magic Quadrant for IVR
The 2008 CRM Service Awards: Contact Center Infrastructure
The 2008 CRM Service Awards: Interactive Voice Response
Contact Centers Aren't Yet Ready for Web 2.0
No VoIP? No Problem.
Avaya, Microsoft Ask If You See the Future in UC
Bringing the Customer Aboard the Unified Communications Bandwagon
Genticity's New Customer-Facing Face: Customer1
Re-shoring Contact Centers
In Search Of...
If SMBs Don't Buy Contact Center Applications, No One Will
Avaya Call Center 5.0 Features New Capabilities
Speech Self-Service a Top Priority in 2008
Jacada Sells Application Modernization Business
Top 25 CRM News Stories of 2007
Aspect Offers More Localization and Capabilities for '08
Genesys Acquires Informiam
Speak Up!
LiveVox Opens the Doors on Voice Portal 3.0
Interactive Intelligence Plugs in an Upgrade
Genesys CEO Leaves for Nuance Post
Cisco Buys Itself Another Piece of the Contact Center Puzzle
Fewer Vendors Sit Atop Gartner's Magic Quadrant for Unified Communications
Gartner Restores a Leader to Its Magic Quadrant for Contact Center Infrastructure
NEC's Buy o'Sphere Expands the Ecosystem
CRM Numbers Grow, But Also Mislead
SMBs Showing Increased Appetite for Converged Communications
Avaya Is Set to Go Private
destinationCRM Dashboard
Avaya Moves Its Midsize Message Forward
destinationCRM Dashboard
THE 2007 Service Leaders, Part 1
VoiceObjects and SAP: Over the Phone
Virtual Customer Contact
destinationCRM Dashboard
VoIP Has Too Much Variation for SMBs
Transformer: More Than Meets the VoIP
Avaya Begins an Ascent
Home Bodies
Gartner Eyes IVR and EVP Vendors
Avaya Launches Unified Communications ''Editions''
Salesforce.com's Dreams of Apex
IPcelerate Teaches Communication for Schools
Product Roundup: VoiceCon Fall 2006
CRM Is Back on the Glory Road
Virtual Contact Centers Are Connecting
Microsoft and Nortel Deliver Unified Communications
Microsoft Talks Pretty One Day
How to Trust and Have Funnel
AntiSIPation
Vouching for VoiceXML
Genesys Rubs Aladdin and Acquires VoiceGenie Technologies
The 2006 Rising Star and Service Excellence Awards
The 2006 Service Leader Awards, Part 1
All the Talk at VoiceCon
FrontRange Shoots For (IP) Suite Success
Gartner Slots Contact Center Infrastructure Vendors
SMBs Confront Barriers to IP Adoption
Aspect's Facelift
Voice Clicks With IT Apps
Intervoice Will Purchase Edify
Avaya and Cisco Lead the IP Telephony Charge
Avoiding the Speech Rec. Wreck
Flying With Avaya
October 28, 2005
Calling On Convergence
An ICCM 2005 Product Showcase
September 27, 2005
September 20, 2005
Nortel's Extreme Makeover
The 2004 CRM Apps Market: Double Digits
August 19, 2005
IT Is Warming Up to IP Telephony
All the Talk at SpeechTek
Everybody in the (Speech Enablement) Pool
Headsets Get Set
A Business Imperative: Improve Service Now
IP Telephony for Everyone
June 24, 2005
June 17, 2005
Talk Among Yourselves
New Converged Services Can Aid CRM
Virtual Contact Centers Need Some Fine-Tuning
A New Business Blueprint Stars at SAPPHIRE '05
The CTI Market Will Grow Along With IP
Hosted Contact Center Apps For Everyone?
May 2, 2005
The Outbound Dialing Market Is Expected to Expand
April 25, 2005
Earnings Roundup: April 22, 2005
April 6, 2005
Are Megamergers Turning a Blind Eye to CRM?
The 2005 Service Elite Awards
The 2005 CRM Service Leaders--Part I
The 2005 CRM Service Leaders--Part II
Statistically Speaking
Hot Seat: Will VoIP Reinvent the Contact Center? Why or Why Not?
February 22, 2005
February 17, 2005
February 10, 2005
February 8, 2005
February 7, 2005
It's Showtime!
6 Ways to Maximize Contact Center Profitability
January 26, 2005
January 25, 2005
Cisco and IBM Lead the IP Telephony Market
December 2, 2004
CartaSi Charges Up Its Contact Centers
To the Rescue: VoIP Helps Deliver the Vote
Wires: News and Technology for October 29, 2004
Avaya Unveils Vibrant Earnings
SalesLogix and Salesforce.com Expand Their Customer Service Offerings
Cisco Targets CRM Integration
FrontRange Solutions Announces Revenue Growth and New Headquarters
The Week in Review: June 18, 2004
The Week in Review: March 5, 2004
The 2004 Service Leaders--Part I
2004: The Year of VoIP
(Automated) Talk Is Cheap
The 2003 Influential Leaders
The 2003 Market Leaders (Part 2)
KANA Automates Customer Response
Microsoft CRM Gets POPular
New Product Spotlight
Driving Sales
The Week in Review: May 16
Siebel's New Challenger
The Week in Review--4/4/03
ICCM Tip: Make It Personal
News Roundup
Partners Are Customers, Too
Industry Overview
Trends and Technology
Do You Hear What I Hear?
Calling the Web
E.piphany's Big Buddy
E.piphany, Genesys Join Forces
Superhero to the Rescue
People & Promotions: February 20, 2002
Major Mexican Conglomerate Adopts Aspect Contact Server
CRM/FFA Providers