Marketing and sales reps are using 3-D technology to reach potential customers wherever they might be
Linda Pophal //
24 Apr 2020
Cold calling has become more challenging as technology has evolved, but it still offers a prime opportunity to land a new deal
Paul Korzeniowski //
26 Mar 2020
Wireless carriers finally begin their 5G rollouts, and the business potential is huge, as a world of new opportunities opens not just for consumers but for the companies that want to do business with them.
Leonard Klie //
10 Jan 2020
Companies adopt a new way to collect information in their ongoing quest to gain a single view of the customer
Paul Korzeniowski //
10 Jan 2020
Customer churn cannot be ignored, but too many sales reps think customer success is not part of their job description. Sales reps need to care about losing customers, and luckily, emerging technology like AI can help.
Nicholas Christ //
28 May 2020
Sales is about much more than the dotted line. In this environment, the customer's end-to-end journey with you is beyond crucial. Here are some best practices to help guide your customer journey through the crisis.
Tony Kavanagh //
26 May 2020
By providing value-added, technology-driven service offerings, companies are finding they can create additional avenues for consistent revenue and account growth, all while delivering superior experiences for their customers and generating higher levels of loyalty.
Bill Donlan //
18 May 2020
If you want to reap visible results in the form of customer retention, loyalty, and, ultimately, sales, customer experience has to be replaced with customer care as its proactive, more human-like version.
Valerie Nechay //
11 May 2020
Disharmony can impact customers, employees, and the bottom line
Donna Fluss //
29 May 2020
As voice technologies become ubiquitous, customer interactions will never be the same
Brian Solis //
29 May 2020
At a time when trust is so critical, interface designs that mislead or trick customers are worst practices
Andrew Hogan //
24 Apr 2020
COVID-19 spurred companies to finally start embracing new technologies to continue operations as their employees were being urged to stay home
Leonard Klie //
24 Apr 2020