Marketing and sales reps are using 3-D technology to reach potential customers wherever they might be
Cold calling has become more challenging as technology has evolved, but it still offers a prime opportunity to land a new deal
Wireless carriers finally begin their 5G rollouts, and the business potential is huge, as a world of new opportunities opens not just for consumers but for the companies that want to do business with them.
Companies adopt a new way to collect information in their ongoing quest to gain a single view of the customer
Customer churn cannot be ignored, but too many sales reps think customer success is not part of their job description. Sales reps need to care about losing customers, and luckily, emerging technology like AI can help.
Sales is about much more than the dotted line. In this environment, the customer's end-to-end journey with you is beyond crucial. Here are some best practices to help guide your customer journey through the crisis.
By providing value-added, technology-driven service offerings, companies are finding they can create additional avenues for consistent revenue and account growth, all while delivering superior experiences for their customers and generating higher levels of loyalty.
If you want to reap visible results in the form of customer retention, loyalty, and, ultimately, sales, customer experience has to be replaced with customer care as its proactive, more human-like version.
Disharmony can impact customers, employees, and the bottom line
As voice technologies become ubiquitous, customer interactions will never be the same
At a time when trust is so critical, interface designs that mislead or trick customers are worst practices
COVID-19 spurred companies to finally start embracing new technologies to continue operations as their employees were being urged to stay home