Infor CloudSuite CRM

Infor CloudSuite CRM
  • 641 Avenue of the Americas
  • New York NY 10011
  • US
  • Year Founded: 2002
  • Ownership: Private
  • Number of Employees: over 1,000
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Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both.

CRM Magazine Publisher Bob Fernekees interviews George Wright, Senior Vice President & General Manager of Infor CRM at CRM Evolution 2013 at the Marriott Marquis in New York City.

Infor's George Wright: The CRM 2013 Interview on Vimeo.

Product Description

Infor Epiphany and Infor Orbis help customers leverage CRM, CXM, MRM, and social CRM across their enterprise. The award-winning solution allows leading companies to manage the entire customer experience via the Customer Interaction Hub, and revolutionizes every customer interaction to intelligently engage in multichannel, closed-loop dialogues through the contact lifecycle.

Whitepapers, Archived Webcasts and Sponsored Content

  • Social CRM Whitepaper
    Read this whitepaper to learn how to successfully include social media into your CRM strategy.
  • CRM Chat Series
    The dramatic rise of Social Media and Big Data has transformed marketing into a highly complex, analytical and technology-focused discipline. Infor’s Digital Marketing software is revolutionizing the way brands automate customer interactions and make real-time, ROI-driven decisions.
  • Bell Canada Customer Video
    Watch this video to hear how Bell Canada, a communications leader, uses Infor Epiphany Interaction Advisor and transformed two call centers with 550 customer service representatives into selling centers. The time to distribute promotional campaigns improved by 75 percent, reducing campaign execution time from 4 days to 4 hours and increasing new-offer sales by 18 percent.
  • Integrated data mining—the core to customer analytics success
    This report, featured in the February 2013 edition of CRM magazine, discusses the challenges of data mining and how you can break down the barriers to get maximum insight and visibility into your customers.
  • Bridging channels strengthens customer relationships
    In this 1-to-1 executive dialogue—led by industry experts Don Peppers, founding partner of Peppers & Rogers Group, and George Wright, Infor's senior vice president and general manager of CRM—find out how you can improve your company's credibility and earn your customers' trust. Not only will you improve customer loyalty, you'll enhance your customers' lifetime value through successful multichannel customer relationship management.


Articles Mentioned