Companies should include intelligent solutions in their customer support offerings to help agents along. (Featured on SmartCustomerService.com.)
20 May 2025
In a landscape where consumers rarely give second chances, real-time behavioral intelligence is becoming the new foundation for exceptional customer experience.
Jean-Christophe Pitié //
20 May 2025
AI won't replace human agents; more technology doesn't always mean better CX; customer don't only want digital channels, and the human element remains critical for customer satisfaction. (Featured on SmartCustomerService.com.)
14 Mar 2025
Ensure consistent, high-quality service that strengthens customer loyalty and drives growth.
Sara Wakefield //
26 Feb 2025