Companies looking to continue with work-from-home models need to continue focusing on security, quality assurance, and training
20 Jan 2021
Companies can anticipate and address needs in advance with the right data, technology, and personnel
Sam Del Rowe //
30 Nov 2020
Online and offline environments are no longer competitors for the same retail customers
Linda Pophal //
30 Sep 2020
Modeling is key to marketing success, but the data needs to be better
Phillip Britt //
30 Sep 2020
Customer experience, revenue, and costs are impacted by not having a digital returns approach, as the absence of true returns data means that many retailers do not have an end-to-end view of their business.
Dan Nevin //
19 Jan 2021
Now is the time to anticipate and strategize for the post-pandemic changes in outlook and behaviors.
Michelle Wildenauer //
12 Jan 2021
To get the right products to market, faster, companies need to leverage every customer conversation and interaction they have.
Hubert Palan //
28 Dec 2020
While it's easy to be overwhelmed by all the change, it is also an opportunity to go back to the basics and refocus efforts as we look to and plan for a new and forever-changed 2021.
Jeff Titterton //
22 Dec 2020
Institutional knowledge at your fingertips is a big plus right now.
Donna Fluss //
20 Jan 2021
But to thrive moving forward, WFO needs to go beyond the contact center.
Donna Fluss //
20 Jan 2021
Customer experience leaders must be prepared to continually innovate
Patrick Gibbons //
20 Jan 2021
Why it makes sense to use the data you already have—operational data
Patrick Gibbons //
04 Dec 2020