Consumers expect real-time, personalized engagement with brands—and brands are going to need customer care automation to provide it.
When is gifting most impactful, and what type of gift is appropriate? Get started with these four ideas.
Most companies, especially those with SaaS offerings, focus considerable attention on running programs to measure the health of their customers. Yet little is done to organize the data and mold it into a structured and purposeful record of customer sentiment.
Your customers have exactly what you need to know about your business. What's better than getting the opinions of people who are actually using your products and services?