eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. With rich, out-of-the-box capabilities, based on 20 years of domain experience and an easy consumption model, these applications are designed to generate quick business value. To find out more about eGain, visit http://www.egain.com/.
eGain is the industry’s only unified customer engagement and knowledge management software suite. Rated #1 by analysts and trusted by leading companies worldwide, eGain helps businesses engage, acquire, and serve customers by delivering easy customer journeys. Modular, best-of-breed applications—built on a one-of-a-kind customer engagement hub platform, eGain® OpenCEH™ Platform—combine 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. Moreover, the web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.
eGain KnowledgeAgent™ lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction. Powered by the patented eGain Multisearch™ knowledge access technology, eGain KnowledgeAgent brings together the power of the industry’s broadest set of knowledge access methods, federated search, process intelligence, multilingual capabilities, and flexible look and feel—all behind a single search box—for distinctive, on-target customer service.
eGain SelfService™ enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents. Powered by the patented eGain Multisearch™ knowledge access technology, innovative user interfaces such as brand-aligned avatar chatbots, and UI templates, eGain SelfService brings together the power of the industry’s broadest set of knowledge access methods, federated search, process intelligence, multilingual capabilities, and flexible look and feel —all behind a single search box—for distinctive, on-target self-service.
eGain Virtual Assistant™ is a life-like, conversational agent providing an interactive and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A customer simply chats with your assistant, and the assistant acts as an agent, providing answers, processing data, and solving customer problems. eGain Virtual Assistant provides frontline support so your customer service staff can concentrate on more complex tasks.
eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well reactively. Rated #1 by analysts, it is the industry’s only chat product to have been proven in both on-demand and on-site deployments for more than a decade.
eGain Mail™ is the industry’s leading email response management application. A mature, award-winning product, it enables organizations to intelligently route and process inbound emails, webform inquiries, faxes, and letters.