Brands that can maintain a 360-degree view of customers are able to thrive in the new data-driven climate and provide a superior customer experience.
What is it to partner with a customer? What does it require and what does it produce? These are increasingly vital questions to ask and answer in today's complex world and business environment.
It's a question of balance: Navigating properly between automation and the human touch can create impactful customer experiences at scale.
Creating an effective customer health score and supporting dashboard is not a one-time project. It requires significant strategic planning behind the scenes and will need iteration as your company and customers change.