TeamSupport: Customer Support Software

TeamSupport: Customer Support Software
  • 8330 Lyndon B Johnson Fwy
  • Suite 1100
  • Dallas TX 75243
  • Year Founded: 2008
  • Ownership: Private
  • Number of Employees: 50 - 99
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TeamSupport is a complete customer support software solution designed for B2B technology and software companies.  Our award-winning software simplifies collaboration and communication to help your support team provide outstanding customer service.  A powerful, yet easy-to-use solution, TeamSupport’s web-based enterprise software helps you provide more seamless, effective customer support.

TeamSupport has earned a number of industry awards, including the 2014 Rising Star Award from CRM Magazine and the 2014 CRM Excellence Award presented by Customer Magazine for the third year in a row.


As veterans of the technology industry, we know your pain.

It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals.  In the course of doing our jobs over many years, we watched in frustration as communication consistently broke down within teams and across departments.

As customer support professionals, we sat in the Help Desk chair, feeling helpless and exasperated when we received the same question from five separate customers, not realizing that someone else had already found a solution to the problem.

As business executives, we ranted about how customer service wait times and dropped calls were negatively impacting product sales.


We knew there had to be a better way.

Your customers are your most valuable asset, and making sure you address their concerns and feedback is critical to growing your company.

Using our skills as software and customer support professionals, and drawing upon industry best practices honed in numerous workplaces, we built a product that is widely considered one of the best in the field.

Today, from our Dallas, Texas, headquarters, TeamSupport is a trusted resource for companies large and small across the U.S. and internationally—a key tool in helping dramatically improve support to clients and improve communication among colleagues. 

TeamSupport customers benefit from an easy-to-use interface, robust out-of-the-box solutions, and the ability to completely customize the system to their own processes.  Our friendly and helpful team are always there to help and provide one on one support to all of our customers.

TeamSupport isn’t just a ticketing system. It’s a complete customer support suite that facilitates communication and collaboration between your internal team members, other teams within your organization, and your external clients.

Put simply, TeamSupport lets your company work together so that you can provide your customers with the best customer experience possible.


Why TeamSupport? (video)


Product Description

TeamSupport is a robust, turn-key customer support solution that is fully customizable and scalable to meet the needs of your ever-changing business.  The software was designed with you in mind, offering numerous features to enhance and simplify your customer service processes:

  • Advanced customer service portal
  • Best-in-class reporting
  • CRM Integrations with Salesforce, Highrise & Zoho
  • Internal collaboration tools
  • Integrated screen recordings
  • Multi-channel support
  • Email integration
  • Comprehensive knowledgebase
  • Ticket automation and escalation
  • Ticket collision deflection
  • Live chat


Experience the TeamSupport difference:

Unlike traditional support software, which is designed for one-on-one communication with a single user, TeamSupport focuses on the big picture.  Our unique collaborative approach brings visibility to everyone on your team and allows you to effectively manage your customer as a company, not just as a collection of individual tickets.  The intuitive system allows your team to reduce the amount of time wasted on day-to-day operations and repeat tasks.  This in turn creates a more efficient and satisfying help desk experience for your customers, so everyone wins!


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