• January 6, 2015

TeamSupport Integrates with Oracle Sales Cloud

TeamSupport.com, a provider of customer-focused B2B customer support software, has partnered with Oracle Sales Cloud, allowing Oracle customers to integrate their support and sales efforts to gain greater visibility into the entire customer experience. The TeamSupport application is also available in the Oracle Cloud Marketplace.

Integrating TeamSupport with Oracle Sales Cloud allows sales and support teams to work closely together so that both sides can get a holistic view of the customer relationship.

This new integration further enables collaboration by removing barriers between sales and customer support. Customer contact data is automatically synced from Oracle to TeamSupport, and tickets created in TeamSupport are pushed to Oracle. This eliminates the need for duplicate entry in multiple systems and gives field sales reps visibility into customer service issues that could affect their sales.

"TeamSupport is committed to helping customer support and help desk teams serve their customers better, faster, and with greater collaboration," said Robert Johnson, CEO of TeamSupport, in a statement. "Our integration with Oracle Sales Cloud further extends the capabilities of both systems so that users gain a deeper understanding of their own customers."

TeamSupport has been a member of the Oracle Cloud Marketplace since September 2013. Other recent integrations have included Salesforce.com CRM and Zoho CRM.

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