Best Practices White Papers

Transforming Customer Service with Artificial Intelligence

Sponsored By: Verint and eGain

Getting BIG DATA in Shape: Quality, Cleansing, and Data Management

Sponsored By: Neustar and RedPoint Global

Smart Customer Service That Wows Customers

Sponsored By: Radial, Genesys, Convergys, eGain, Verint, Five9, Telax and Plus Consulting

Smooth Customer Journeys Deliver Smooth Customer Experiences

Sponsored By: Zendesk, Genesys and Confirmit

What's Hot in Sales Enablement

Sponsored By: eSignLive, Bigtincan and ClearSlide

Conga + Salesforce = An End-to-End Sales Cycle Solution

Sponsored By: Conga

Knowledge Management: Crucial for Customer Service Success

Sponsored By: Verint and eGain

Intelligent Contact Centers in 2018: An Industry Update

Sponsored By: Calabrio, Neustar and Verint

The State of IVRs in 2018: Great Self-Service Solutions

Sponsored By: Radial and Convergys

Voice of the Customer Programs: From Listening to Action

Sponsored By: Convergys and Calabrio

2018 Megatrends: CRM Predictions From Top Industry Experts

Predictions From: Electronic Voice Services, Verint, Conga, Aviso and bpm'online

Rethinking Workforce Optimization

Sponsored By: Verint

Business Intelligence & Analytic Solutions for Deeper Insights

Sponsored By: Sada Systems and Looker

The Evolution of Contact Centers to Customer Engagement Centers

Sponsored By: Genesys and NICE inContact

Must-Have Sales & Marketing Tools That Deliver Immediate ROI

Sponsored By: Conga and Looker