Best Practices White Papers

Make your CRM work for your humans. With Troops.

Sponsored By: Troops

2020 Contact Center Innovations

Sponsored By: NICE inContact, Verint, TTEC, eGain and Inference Solutions

Conversational AI for Better Customer Experiences

Sponsored By: SmartAction, Gridspace and Inference Solutions

Customer Support Transformation: The Leading Trends in Customer Support and Engagement

Sponsored By: Zendesk and TTEC

Voice of the Customer: Step Away From The Survey

Sponsored By: Confirmit

Level-Up Your CX with Real-Time VOC Analytics

Sponsored By: TTEC

Make Your Automation More Intelligent: The State of AI in Marketing

Sponsored By: CallTrackingMetrics

Leading Self-Service Customer Support Trends in 2019

Sponsored By: eGain, Verint and TTEC

The Essential Guide to Creating Efficient Customer Journeys

Sponsored By: NICE Nexidia and TTEC

AI and the Contact Center: Radical Revolution or Methodical Evolution?

Sponsored By: Concentrix, Verint and TTEC

Expose Fraudsters or be Exposed

Sponsored By: NICE

The IVR in the New Age of Voice

Sponsored By: Concentrix and Verint

Workforce Optimization: The Workhorse of Contact Center Management

Sponsored By: NICE and Verint

Customer Experience Transformation in 2019

Sponsored By: NICE inContact, Neustar, Confirmit and TTEC

Is Your Contact Center Interrogating Your Customers?

Sponsored By: Neustar