Best Practices White Papers

Analytics, AI and Empathy: Rallying Against the Great Resignation

Sponsored By: Verint

Using IoT to Deliver Proactive Field Service

Sponsored By: ServiceNow

Transformational CX: Designing Experiences That Wow Customers

Sponsored By: NICE, Esker, Concentrix, First Orion, ServiceNow, eGain and Talkdesk

Virtual Contact Centers: Lessons Learned in Uncertain Times

Sponsored By: RingCentral

Using Customer Insights to Drive Digital Transformation

Sponsored By: Verint

Workforce Optimization for More Productive Agents and More Satisfied Customers

Sponsored By: NICE and Calabrio

Customer Journey Analytics to Improve CX at Scale

Sponsored By: Confirmit, a Forsta Company

Supercharging Your Contact Center with Artificial Intelligence

Sponsored By: NICE CXone, Replicant, Five9, NICE, Verint and Kustomer

Contact Center Innovations: Successful Case Study Snapshots

Sponsored By: Replicant and Concentrix