CRM Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies in 2020

Sponsored By: Neustar, Verint and CallMiner

Make your CRM work for your humans. With Troops.

Sponsored By: Troops

2020 Contact Center Innovations

Sponsored By: NICE inContact, Verint, TTEC, eGain and Inference Solutions

Conversational AI for Better Customer Experiences

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Customer Support Transformation: The Leading Trends in Customer Support and Engagement

Sponsored By: Zendesk and TTEC

Voice of the Customer: Step Away From The Survey

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Level-Up Your CX with Real-Time VOC Analytics

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Make Your Automation More Intelligent: The State of AI in Marketing

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Leading Self-Service Customer Support Trends in 2019

Sponsored By: eGain, Verint and TTEC

The Essential Guide to Creating Efficient Customer Journeys

Sponsored By: NICE Nexidia and TTEC

AI and the Contact Center: Radical Revolution or Methodical Evolution?

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The IVR in the New Age of Voice

Sponsored By: Concentrix and Verint