The Robocall Scourge Continues
Robocalls are worst on the East and West Coasts, a new study finds
Retailers Need to Provide More Value in Loyalty Programs
Consumers fail to see the value in joining loyalty programs.
Gartner Eyes Misalignment of Brand Actions and Values
Gartner research has uncovered a serious disconnect between company values and actions amid growing consumer distrust of marketers.
Keep Your Data Up to Date or I'm Gone
Gartner 2019 Magic Quadrant for Contact Center as a Service
In the 2019 Gartner Magic Quadrant report for CaaS, you'll learn how contact center solutions measure up. You will also discover why now might be the right time to update your contact center.
It's Customer Service Week. Here Are a Few Tips to Make It Better
Jabra's SVP offers tips to help overcome some of the most common customer service mistakes.
A Look at Where the Loyalty Lies
Bad Software Choices Lead to Half a Billion Hours Wasted Every Year
U.S. companies lose more than $8 billion in productivity every year by choosing software that sales and customer service employees hate to use, research found.
Contact Center Agent Saves a Life
Facebook Influences Buying Decisions More Than 7 Other Social Media Platforms Combined
Retail Companies Leading Customer Journey Management Adoption, Study Finds
Instant Payments May Be a Good Alternative for Disbursements, Study Finds
Users of Ad Blockers Identify Video Ads as Most Frustrating, Study Finds
Majority of Subscription Service Users Prefer Email Communications, Study Finds
Majority of Customers Prefer Live Agent Customer Support, Research Finds
Consumers Believe Customer Experience Has Stagnated, Study Finds
Vast Majority of Consumers Prefer Live Service Agents, Study Finds
Report Highlights “Expectation vs. Reality” Gaps in Marketing
Repetitive Tickets Are Prevalent in Customer Service, Survey Finds
Report Identifies Shopper-First Mandates for Retailers