It's Customer Service Week. Here Are a Few Tips to Make It Better
Jabra's SVP offers tips to help overcome some of the most common customer service mistakes.
A Look at Where the Loyalty Lies
Bad Software Choices Lead to Half a Billion Hours Wasted Every Year
U.S. companies lose more than $8 billion in productivity every year by choosing software that sales and customer service employees hate to use, research found.
Contact Center Agent Saves a Life
Facebook Influences Buying Decisions More Than 7 Other Social Media Platforms Combined
Retail Companies Leading Customer Journey Management Adoption, Study Finds
Instant Payments May Be a Good Alternative for Disbursements, Study Finds
Users of Ad Blockers Identify Video Ads as Most Frustrating, Study Finds
Majority of Subscription Service Users Prefer Email Communications, Study Finds
Majority of Customers Prefer Live Agent Customer Support, Research Finds
Consumers Believe Customer Experience Has Stagnated, Study Finds
Vast Majority of Consumers Prefer Live Service Agents, Study Finds
Report Highlights “Expectation vs. Reality” Gaps in Marketing
Repetitive Tickets Are Prevalent in Customer Service, Survey Finds
Report Identifies Shopper-First Mandates for Retailers
Partner Sellers Are Underserved in Terms of Resources, Study Finds
Study Finds Increasing Interest in the Gig Economy Among Customer Service Agents
Video Calling Has Great Potential for Customer Service, Study Suggests
A new report highlights trends in video calling in customer communications.
B2B Marketers Still Uncertain About AI, Study Suggests
Push Notification Click Rates Increasing on iOS, Decreasing on Android, Study Finds