The best customer success managers drive profitability for their company and their customers by helping to define best practices, identify patterns for meaningful upselling and cross-selling, lending input on relevant content creation, and making customers advocates for their products.
Your customers have exactly what you need to know about your business. What's better than getting the opinions of people who are actually using your products and services?
These seven pillars of company culture directly affect how much employees like their jobs, and how well they do them.
Now more than ever retailers need to harness the most valuable tool they have at their disposal—data.