What do successful CX functions do differently? Build coalitions around core business competencies.
Brands and retailers alike will spend huge amounts on digital advertising and sponsored influence posts to promote their business, but too often they overlook the most valuable influencers already on their payrolls.
Is cold calling a dated sales tactic, or does it just need a little extra heat?
Not only can chatbots dramatically shorten wait times and expediently route customers where they need to go, they can reduce the time and workload burden for human employees and free them up to handle more complex interactions.