CRM magazine presents its eighth annual rundown of the leading companies and hottest trends in customer relationship management.
the Editors //
01 Apr 2026
AI is opening new doors for contact center agents, managers, and customers.
Erik J. Martin //
01 Apr 2026
From zero-click search to "AI slop" fatigue, the trends reshaping marketing this year require more than automation; they demand new strategies and tactics.
Linda Pophal //
01 Apr 2026
AI is flipping the script on decades-long sales processes and platforms.
Phillip Britt //
01 Apr 2026
Women founders and entrepreneurs can maintain brand resilience amid an increasingly fragmented internet.
Rachel Sterling //
22 Apr 2026
Why most enterprise AI initiatives fail in CRM environments, and what organizations must build internally before expecting business impact from AI features.
Saurav Pal //
20 Apr 2026
Customer support teams that prioritize speed, clear communication and seamless AI-to-human handoffs give customers the sense of resolution that drives trust and long-term loyalty.
David Karandish //
16 Apr 2026
Why AI success in revenue operations depends on moving beyond CRM data to systems of action that capture unstructured signals and continuously learn from real deal activity.
Joyce Fong //
13 Apr 2026
Customers will judge the interaction in front of them.
Ian Jacobs //
17 Apr 2026
Contact center-as-a-service solutions remain a core platform, but their roles are evolving
Donna Fluss //
14 Apr 2026
Success relies on speaking the customer's language and addressing their specific needs.
Nancy Jamison //
20 Mar 2026
Knowledge management is no longer confined to contact centers or tech support.
Donna Fluss //
19 Mar 2026