The new customer experience officers will come from within the organization, operators who understand how a company's technology, data, and design choices will lead to a better understanding of customers.
Bill Staikos //
02 Feb 2023
It's not the size of your follower base but how engaged your followers are. Here's how to development healthy social media engagement with your customers.
Ariel Norwood //
27 Jan 2023
Here's how to elevate customer service, sales, and the rest of your business operations.
Ross Slogrove //
20 Jan 2023
Most CDPs are great at providing insights into segments and near-real-time granular segments. Operationalizing those segments to drive business results is a different matter.
Jai Prabhakaran //
17 Jan 2023