CallMiner: Conversation Intelligence for Customer Service

CallMiner: Conversation Intelligence for Customer Service
  • 200 West Street
  • 4th Floor
  • Waltham MA 02451
  • United States
  • Year Founded: 2002
  • Ownership: Private
  • Number of Employees: 250 - 499
Edit this listing


CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. To learn more, visit, read the CallMiner blog, or follow us on Twitter, LinkedIn and Facebook.

Product Description

CallMiner Eureka is the leading cloud-based, conversation analytics platform that leverages AI-fueled accurate insight from all customer interactions.  Automated scoring with sentiment analysis and sensitive data redaction drive enterprise change at scale to enhance customer experience, contact center optimization, sales effectiveness and risk mitigation.

Core Eureka Applications

  • Eureka Analyze - Intelligent insight from all customer and employee interactions.  By leveraging AI and machine learning this solution quickly delivers  business optimization for customer experience, risk mitigation, sales and contact center performance improvements
  • Eureka Coach - an agent performance management solution for building a culture of positive customer experience, improved compliance and reduced risk.  Objective detail from every interaction empowers managers and agents to focus on the importance of coaching and self-improvement to drive change.
  • Eureka Alert - Targeted real-time conversational guidance while a call is in progress. A standards-based API makes it easy to present and manage securely redacted alerts within existing business processes with massive scale performance. 
  • Eureka Capture - Speed up the deployment of your speech analytics program with Hi-fidelity speaker separated audio.  This solution allows contact centers to efficiently deploy speech analytics without impacting an existing call recording infrastructure.  Audio is securely captured in real-time and for post-call analytics.
  • Redact - A cloud-based privacy and compliance solution that provides real-time, post call and historical sensitive data removal across multiple languages with adaptable targeting and multichannel support delivers comprehensive security confidence.
  • Eureka Visualize - Powered by Tableau, bring your speech analytics data story to life.  Customize and compare graphical data to reveal insight to enable change.  With an accessible workspace through Analyze, easily create your visual narrative for all audiences in and beyond the contact center.

Whitepapers, Archived Webcasts and Sponsored Content


Articles Mentioned