Advanced solutions can now sift through customer data from many sources to create a single ‘golden record'
Phillip Britt //
28 May 2019
With artificial intelligence handling simple tasks, agents need to develop new skills to meet customer expectations
Sam Del Rowe //
28 May 2019
What's really changed since Europe's major privacy law took effect in May 2018?
Leonard Klie //
25 Apr 2019
Companies are opening their CRM systems to partners, vendors, suppliers, and customers with new digital twin technology
Phillip Britt //
25 Apr 2019
AI-driven software has embedded itself into a number of retail processes, from inventory management to customer service, and its use is only expected to expand further in the future.
Nikolay Savin //
14 Jun 2019
DPA, also known as intelligent automation (IA), enables you to design and deliver processes built for the digital world, ones that place the customer—and the outcomes they desire—at the center of every journey.
Don Schuerman //
10 Jun 2019
Customer loyalty is clearly not what it used to be. To thrive in today's intensely competitive environment, beer marketers have grown to rely on these data-driven insights that any marketer can appreciate and use.
Tom Treanor //
06 Jun 2019
By capturing and analyzing actual customer behavioral data, you can close the voice-of-the-customer blind spot, understanding consumer needs through their actions.
Mark Smith //
04 Jun 2019
Marketers should view data as just one ingredient in a successful recipe
Paul Greenberg //
28 May 2019
It is clear that many organizations still struggle with the same issues they had 10 or 20 years ago.
Leonard Klie //
06 Jun 2019
Not surprisingly, artificial intelligence is infusing every part of the sales process
Jim Dickie //
28 May 2019
Branded social communities can be re-imagined as rooms hosting private meetings, public seminars, and places to socialize
Barton Goldenberg //
28 May 2019