When AI-powered CRM tools are used to augment, not replace, human empathy and judgment, they can help build loyal, long-term customer relationships.
Steve Oriola //
24 Dec 2025
Marketers are shifting their focus from basic metrics to more holistic reporting that demonstrates event success and how it drove business outcomes.
Ashleigh Cook //
22 Dec 2025
At the end of the day, the customer experience is about how well a product works. Engineers shape those impressions daily.
Sumit Sinha //
19 Dec 2025
Everyone has been talking about generative or agentic AI. But don't overlook these developments.
Mike Turner //
17 Dec 2025