The best customer success managers drive profitability for their company and their customers by helping to define best practices, identify patterns for meaningful upselling and cross-selling, lending input on relevant content creation, and making customers advocates for their products.
Keith Fenech //
21 Feb 2019
Your customers have exactly what you need to know about your business. What's better than getting the opinions of people who are actually using your products and services?
Danielle Canstello //
19 Feb 2019
These seven pillars of company culture directly affect how much employees like their jobs, and how well they do them.
Chris Dyer //
14 Feb 2019
Now more than ever retailers need to harness the most valuable tool they have at their disposal—data.
Adam Corey //
11 Feb 2019