Nuance: Conversational AI for Customer Experience
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1 Wayside Road
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Burlington MA 01803
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United States
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Ownership: Private
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Number of Employees: over 1,000
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Profile
At Nuance, we're the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives.
From speech technologies that help companies offer superior customer service experiences, to healthcare solutions that help physicians focus on patient care instead of documentation, to imaging technologies that convert physical documents into searchable digital files, our priority is creating solutions that put people in command. That's what has made us the leading provider of speech and imaging solutions around the world.
Robert Weideman and Andy Mauro Introduce Nuance's Nina
Nuance's EVP & GM, Robert Weideman and Andy Mauro give a keynote presentation at SpeechTEK 2012 launching Nina.
Product Description
Nuance partners with leading telecommunications, systems integration, hosting, and platform partners around the world. These leaders offer quality speech-enabled solutions based on Nuance core technologies: Nuance Recognizer, Vocalizer Text-to-Speech, and Verifier Speaker Verification. The result is flexibility for enterprises of all sizes to select the solution that fits your needs and be confident that Nuance is inside.
Whitepapers, Archived Webcasts and Sponsored Content
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Meet Nina—the virtual assistant for mobile customer service
Nina™ (Nuance Interactive Natural Assistant) delivers an unprecedented mobile customer service experience by turning smartphones into voice-enabled customer service assistants. Nina transforms iPhone and Android mobile apps into powerful engagement tools that allow customers to serve themselves and get immediate outcomes—whether that’s paying a bill, changing or adding service or simply getting a question answered. Nina is ideal for any organization looking to significantly improve the mobile customer service experience—from Financial Services and Telecommunications to Travel and more.
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Dragon Enterprise
Speech recognition tools are being used by leading corporate, government, legal, education and medical organizations throughout the world to streamline data collection and document creation, automate complex or repetitive PC tasks and empower disabled workers. The result? High-quality customer service with reduced operating costs.
Categories
Articles Mentioned
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Forrester Identifies the Top Emerging Technologies
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Tips for Dodging AI Disasters
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Expect GenAI to Take on Customer-Facing Roles
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How to Pick the Best LLM for Your Sales Activities
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Contact Center AI Market to Grow by 25 Percent Per Year
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Online Shoppers Like ChatGPT
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How to Pitch Your Company to Today’s Digital-First B2B Buyers
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CRO Services: Expert Help in Converting Website Visitors to Customers
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4 Ways Healthcare Orgs Can Turn Contact Centers into Insight Centers
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Chatbot Market to Reach $13.9 Billion by 2027
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Microsoft Launches the Microsoft Digital Contact Center Platform
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
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Jotform and Loom Partner to Video-Enable Forms
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Avaya Partners with Microsoft to Deliver Avaya OneCloud Solutions on Microsoft Azure
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CRM’s Storied Past
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Voice Biometrics Are Not 100 Percent Foolproof, but Steadily Improving
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What’s in Store for CRM in 2022?
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Nuance Expands Genesys Partnership
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Chatbots Show Huge Growth Potential
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Cognitive Analytics Market to Be Worth $48 Billion By 2026
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Atento Launches Xtrabot
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Accretive Media Launches Accretive Outcomes to Measure OOH Results
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Our CRM Industry Awards Turn 20 Amid a World of Change
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Facebook Is Now Kustomer-Centric: The 2021 CRM Conversation Starters
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
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The Top Customer Service Trends: Digital Channels Overtake Service Options
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Chatbot Market to Reach $10.5 Billion by 2026
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CRM Companies Line Up to Support Instagram Messenger
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Digital Sales Can’t Exclude Reps Completely
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Natural Language Works with More Than IVRs
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Microsoft Acquires Nuance in $19.7 Billion Deal
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How to Regain Customer Trust in 2021
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CRM’s Changing Role as We Look Past the Pandemic
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Smartling Integrates with Adobe Experience Manager as a Cloud
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CRM Vendors Work on COVID-19 Vaccine Distribution
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Vistar Media Partners with Accretive Media to Expand Its Audience Data
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Nuance Helps Cabify Manage Growing Customer Requests
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Automation Is the Future of CX
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The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
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Virtual Digital Assistant Use Cases Expand
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Nuance Expands Intelligent Engagement Platform
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The Meandering Path from IVRs to IVAs
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Want to Go Beyond Customer Satisfaction? Here are 4 Principles You Need to Know
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The CRM Top 100 Companies in Customer Service, Marketing, and Sales
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Ada Launches Ada Glass
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Companies Find Gold in Identity Resolution
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Avaya Taps Nuance for Conversational Interfaces
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CRM Magazine Names Its 2019 Customer Service Leaders
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Best Interactive Voice Response (IVR): The 2019 CRM Service Leaders Awards
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Best Web Support: The 2019 CRM Service Leaders Awards
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Nuance Launches Agent AI
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Marketing’s Dilemma: In-House or Outsourced?
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Nuance Unveils Project Pathfinder to Increase the Conversational Intelligence of Virtual Assistants
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Sales Metrics Should Focus on Measuring Relationships, not Activity
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Best Web Support Software: The 2018 CRM Service Leaders
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Nuance’s Cognitive Arbitrator Connects AI Platforms for More Streamlined Self-Service
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Emotion and Management Are Key to CX Success
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Nuance Launches Social Media Engagement
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Nuance Unveils Customer Service Messaging
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Required Reading: The Psychology Behind E-Commerce Website Optimization
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Voice Biometrics Needs to Adapt for Age
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The 2017 CRM Market Influential Leaders: Toni Reid Thomelin, Vice President of Alexa Experience and Echo Devices, Amazon
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Nuance Introduces IVR to Digital
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Forrester Customer Experience Forum 2017: Aim to Delight
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Splice Software Releases Voice Apps for Amazon Alexa Skills
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Nuance Communications' Nina is Now Available Through Amazon Alexa
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The Internet of Things Brings Great Potential—and Some Concerns
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The 2017 CRM Service Leaders: Web Support
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How to Make the Case for CX Investment
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Nuance Launches Loop, an AI and Data-Analytics Marketing Platform for Mobile Operators
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Nuance Communications to Acquire TouchCommerce
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Nuance’s Nina Adds a Human Touch to Swedbank’s Customer Service
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TouchCommerce Releases TouchSMS
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The 2016 CRM Service Leaders: Web Support
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The 2016 CRM Service Rising Stars: TouchCommerce Bridges Gaps Between Traditional Ads and Digital Engagement Channels
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THE BOOMER GENERATION: Booming or Busting?
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Why Customer Service Is Marketing—and How to Get It Right
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Enterprises Move from Passive to Active Social Media Strategies
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Conversational Computing Strives to Meet the 'Star Trek' Standard
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In Data Security, It’s a Numbers Game
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Predictive and Prescriptive Analytics Peek into the Future
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The Hidden Sources of Poor Customer Service
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In Customer Service, It's More Efficient to Be Effective
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5 Hot Customer Service Technologies
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Business Voicemail Goes Unanswered
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The 2014 CRM Service Leaders
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Accelerating Global Market Acceptance with Technical Marketing Localization
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Overcome Multichannel Customer Service Challenges
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Nuance Scoops Up Varolii
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Voice Biometrics Builds a Business Case
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ManageEngine Releases Voice-Enabled Help Desk App
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CRM Service Awards: Service Elite
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Nuance Launches Partner Program
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Piecing Together Multichannel Support
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Creative Virtual Announces V-Person Mobile
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IVRs Get a Bad Rap
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Customer Service Adapts to Multiple Environments
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Awareness Adds Scoring to Social Marketing Automation Suite
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Virtual Hold Technology Names Wes Hayden CEO
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In the Air Instead of on the Line
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Natural Language Understanding Grows Up
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Can Mobile and IVR Avoid a Fight?
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IVR Market to Reach $2.78 Billion by 2017
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IVR Investment Pays Off at Australian Bank
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Nuance Builds Out Its Mobile Advantage Portfolio
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WinCo Foods Deploys aisle411 Retail Navigation Platform
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Nuance Unveils Dragon for Salesforce App for iPhone and iPad
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Never Underestimate the Power of Traditional Methods
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Nuance Launches Complete Care Multichannel Solutions
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The Feminine Marketing Mystique
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Utilities Need to Improve Customer Experiences to Create Loyalty, Survey Finds
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Changing the Mobile Channel
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Ribbit Gets Hopped Up on Speech
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M&A & CRM
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Voice Self-Service to the Rescue
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Managing Social Customers for Profit
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Making the Grade
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Re:Tooling -- Interactive Voice Response (IVR): Dial-Up Innovation
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Tellme Delivers Voice in the Cloud
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Right Message, Right Channel, Right Time
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Mobile Self-Service Adds Another Nuance
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Thrive in a Down Economy
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Becoming a Beloved Company
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Social Technologies Can Save You!
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How Much Marketing Is Too Much?
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Verizon Launches Hosted Speech Platform
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Intervoice Looks to Break Contact Center Silos
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Voice Biometrics Sound Great -- to Consumers
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Interactive Intelligence Unveils New Customer Feedback Products
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Microsoft Goes Automated With its Service Agent
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Genesys Opens Its Intelligent Customer Front Door
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VoiceXML Propels Global Investment in IVRs
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SMBs Can Be Mobile, Too
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Microsoft and Nuance Get Muted By Gartner Magic Quadrant for IVR
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Oracle Finally Says ''See Ya'' to ''Siebel'' for On Demand CRM
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Apple Takes a Bite Into Enterprise CRM
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Best Practices: CRM and Wireless
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Have Laptop, Won't Travel
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Access Your Contact Center Data Anywhere, Anytime
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Small Businesses Have Large Needs for Mobility
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Speech Self-Service a Top Priority in 2008
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Top 25 CRM News Stories of 2007
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Listen Up!
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Genesys Acquires Informiam
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Speak Up!
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Mobility's Killer App?
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Voice and Interactivity Connect Consumers
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13 Reasons People Will Open Your Direct Mail
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Genesys CEO Leaves for Nuance Post
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Cisco Buys Itself Another Piece of the Contact Center Puzzle
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Coveo Wins Patent for Search Technology
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The True Drivers of Loyalty
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Speech Gets Loud and Clear
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Nuance Looks to Go Mobile
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Required Reading: Proven Sales Warfare Strategies
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Gartner Eyes IVR and EVP Vendors
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Elder Effect
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Tech Solution: Guided-Selling Tools
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Microsoft Serves Unified Communications
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Raging Against the Machine
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Microsoft Talks Pretty One Day
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Delivering the Four Seasons ''Experience'' Online
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The 2006 Rising Star and Service Excellence Awards
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The 2006 Service Elite Awards
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The Year in (P)review
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The Postaccumulation Marketplace
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Avoiding the Speech Rec. Wreck
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All the Talk at SpeechTek
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Tracking Calls Across the Hosted Universe
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ScanSoft Is Set to Buy Nuance
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March 28, 2005
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February 17, 2005
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February 11, 2005
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December 23, 2004
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Can You Here Me Now?
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BPO News Roundup
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Customers for Life
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The New Economics for Voice in the Call Center
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New Product Spotlight: March 24, 2004
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Nuance's Speech Splash
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Market Watch: Guided Selling Tools Boost Sales Results
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(Automated) Talk Is Cheap
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SpeechTEK News Roundup
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Talk Is Cheap
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Week in Review: 4/11
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Speech Recognition Gets Smarter
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Not Just Another Acronym
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Executives' Guide to Call Center Excellence: Productivity Tools--A Little Technology Goes a Long Way
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Calling the Web
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Trends in Mobile CRM Solutions
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Mobile & Wireless Predictions for 2001
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Giving Voice to Sales and Service
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Profits Soar When Airlines Listen