Nuance: Conversational AI for Customer Experience

Nuance: Conversational AI for Customer Experience
  • 1 Wayside Road
  • Burlington MA 01803
  • United States
  • Ownership: Private
  • Number of Employees: over 1,000
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At Nuance, we're the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives.

From speech technologies that help companies offer superior customer service experiences, to healthcare solutions that help physicians focus on patient care instead of documentation, to imaging technologies that convert physical documents into searchable digital files, our priority is creating solutions that put people in command. That's what has made us the leading provider of speech and imaging solutions around the world.

Robert Weideman and Andy Mauro Introduce Nuance's Nina
Nuance's EVP & GM, Robert Weideman and Andy Mauro give a keynote presentation at SpeechTEK 2012 launching Nina.



Product Description

Nuance partners with leading telecommunications, systems integration, hosting, and platform partners around the world. These leaders offer quality speech-enabled solutions based on Nuance core technologies: Nuance Recognizer, Vocalizer Text-to-Speech, and Verifier Speaker Verification. The result is flexibility for enterprises of all sizes to select the solution that fits your needs and be confident that Nuance is inside.

Whitepapers, Archived Webcasts and Sponsored Content

  • Meet Nina—the virtual assistant for mobile customer service
    Nina™ (Nuance Interactive Natural Assistant) delivers an unprecedented mobile customer service experience by turning smartphones into voice-enabled customer service assistants. Nina transforms iPhone and Android mobile apps into powerful engagement tools that allow customers to serve themselves and get immediate outcomes—whether that’s paying a bill, changing or adding service or simply getting a question answered. Nina is ideal for any organization looking to significantly improve the mobile customer service experience—from Financial Services and Telecommunications to Travel and more.
  • Dragon Enterprise
    Speech recognition tools are being used by leading corporate, government, legal, education and medical organizations throughout the world to streamline data collection and document creation, automate complex or repetitive PC tasks and empower disabled workers. The result? High-quality customer service with reduced operating costs.


Articles Mentioned