By providing value-added, technology-driven service offerings, companies are finding they can create additional avenues for consistent revenue and account growth, all while delivering superior experiences for their customers and generating higher levels of loyalty.
Bill Donlan //
18 May 2020
By making customer success a top priority, you'll drive customer value, identify hidden opportunities, and pinpoint sources of friction and respond with solutions that benefit your entire customer base.
John Murdock //
06 Mar 2020
Customer retention performance is a critical metric in most board rooms. Keying in on certain data points across the customer life cycle will give you advance notice that an account could be at risk.
Mitch Lee //
14 Nov 2019
If ERP systems and sales processes like lead and pipeline management can't link up properly, sales reps will be the ones left hanging.
Nathan Spiwak //
22 Oct 2019