Numa Launches Smart Inbox

Numa, providers of a platform for auto dealership customer operations, has launched its voice artificial intelligence-powered Smart Inbox, which enables dealership teams to understand every customer call and message with contextual history while allowing voice AI agents to collaborate with service advisors, business development center (BDC) representatives, and parts teams in real time.

Numa's Smart Inbox uses voice AI agents to analyze conversations within a shared inbox containing customer history, prior messages, service updates, and team notes. This allows the system to understand the purpose of every call, respond with intelligence, and seamlessly loop in the right human team member  at the right moment.

"A phone-only AI solution is incomplete," said Tasso Roumeliotis, CEO and co-founder of Numa, in a statement. "Dealerships don't just need calls answered, they need context, coordination, and accountability across service advisors, BDC, and parts. Numa's Smart Inbox makes voice AI actually useful inside the dealership."

Numa's Smart Inbox does the following:

• Sees the full customer story, including call history, text threads, RO and DMS context, prior advisor notes, and appointment details, so AI knows why the customer is reaching out and what needs to happen next.
• Assigns follow-ups, routes tasks, and connects service advisors, BDC, and parts inside one shared Inbox so everyone works from the same real-time customer thread.
• Flags emotion, detects heat cases, and alerts advisors or managers immediately when a complex or sensitive situation requires a human touch.
• Shows real-time responsiveness, tone, sentiment, escalations, and follow-up accountability so leaders can coach and intervene before customer experience is at risk.
• Gives service advisors, BDC reps, parts staff, and managers the exact same Smart Inbox and AI capabilities on their phones, letting them respond, update, and manage conversations from the lane, the shop floor, or anywhere in the dealership.