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Salesloft Reports Great Savings with Matik

Matik's technology lets Salesloft compile customer reports with ease.

Crisp’s Data Is Sweet for RxSugar

The sweetener manufacturer grows sales with Crisp's data insights.

Genesys Cloud 3 Solves GSG Staffing Challenge

The graphics firm increases call center productivity with Genesys' workforce management.

Regal.io Helps Kin Insurance Improve Outbound Marketing

Regal's branding solution ensures that calls go through.

CRM Columns

When It Comes to CX, HR Is MIA, and It’s Not Their Fault

Don't overlook what human resources can bring to the table.

How Does Employee Age Impact CRM Usage?

The generation gap rears its ugly head, but there's hope yet.

An Insider’s Guide to Navigating Customer Service

Some tips and tricks I've learned, both through personal and professional experience.

AI: The Future Brain of Contact Centers

Contact centers are highly complex, and they need lightning-fast decision makers.

Reports & Research

A proactive approach to field service: 5 priorities for implementing strong service foundations

ServiceNow

Xerox embraces innovation to transform service delivery for customers

ServiceNow

Customer Insights: Customer Experience Testimonials - Learn how enterprises like yours drive seamless experiences while reducing costs

ServiceNow

The Field Service Experience: The next big differentiator for your business

ServiceNow

The executive’s business case for a brand-owned community

Khoros

Customer Operations For Dummies, 2nd ServiceNow Special Edition

ServiceNow

The future of retail customer service: Interactive and Unified

Talkdesk

The five stages of building a modern healthcare contact center

Talkdesk

Driving customer loyalty and retention in financial services ebook

Talkdesk

The promise (and pitfalls) of self-service automation in customer service

Talkdesk

Provide customer-centric CX with enhanced digital solutions

NICE CXone

Contact centers undergoing digital transformation need a WFM overhaul

NICE

Master the WFM Paradigm Shift With True to Interval Analytics

NICE

Next-Gen Cloud Contact Center Experiences

RingCentral

Maximizing Productivity in the Contact Center

RingCentral

The US Customer Experience Decision-Makers’ Guide 2022-23

RingCentral

The 3 Stages of Digital-First Customer Journey Excellence: Lessons from Innovators

NICE CXone

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media