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CRM Case Studies

Crisp Data Contributes to Sunday Growth

The lawn care company's retail sales are growing like weeds with Crisp's data solution.

CINC Now Sees the Full Story

The real estate tech provider has gained visibility into its mobile app with FullStory.

Zenoti Lets Birds Barbershop Soar

Zenoti Marketing & Sales brings customers and revenue back to the salons.

Shoe Carnival Walks Away with Better Feedback

The shoe retailer is able to respond to issues faster with Verint solutions.

CRM Columns

Creating Customer Experiences that Endure

They need a foundation built on orchestrated systems, processes, and technologies.

How Artificial Intelligence Is Transforming CX

Contact center systems were long overdue for a major refresh. AI is obliging.

Are Robots Turning into Us, or Us into Them?

Automation technologies seem intent on turning reps and agents more and more robotic.

The Industry Outlook Is Rosy, and We Have the Numbers to Prove It

Across each CRM technology sector, the worldwide market valuation is rising, and the upsurge is expected to continue.

Reports & Research

Customer Service Skimpflation: The Impact on Sales, Retention, and Loyalty

UJET

Elevating the Value of Self-Service with Data-Driven Automation

NICE

Contact Center Predictions for 2023 and Beyond

8x8

Conversational AI for Customer Service: 3 Systems You Need for Scaling Your Support Operations

Forethought

Using Conversational AI to Solve the Biggest Challenges for SaaS Customer Support Teams

Forethought

Piloting AI for Customer Support: A Beginner’s Guide to Preparing your Support Team for AI Adoption.

Forethought

Automating the Configure-Price-Quote Process to Drive Your Business Forward in CRM

Experlogix

4 Reasons Why Companies Using Salesforce Should Optimize their Document Processes with Document Automation

Experlogix

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media