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Oracle Updates CX and Marketing Cloud, Unveils Service Logistics Cloud

The vendor's announcements include updates for Oracle CX Cloud and Oracle Marketing Cloud, as well as the introduction of Oracle Service Logistics Cloud and a Slack integration.

Sam Del Rowe // 20 Mar 2019
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Georgia Tech Strengthens Athletic Department with SalesLoft

Sales and fan engagement increase for the college sports powerhouse

Phillip Britt // 01 Mar 2019

Rakuten Marketing Delivers Campaign Success for JanSport

During JanSport's Disney-themed product launch, Rakuten increased brand awareness, customer acquisition, and site performance

Leonard Klie // 01 Mar 2019

Open Systems Technologies Saves Big with Bullhorn

The staffing firm adopted two Bullhorn solutions to improve its processes

Sam Del Rowe // 01 Jan 2019

Janrain Expands Offerings with Looker

The digital identity network provider is now far more flexible

Phillip Britt // 26 Dec 2018
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Storytelling in Business: Art, Science, Necessity

You have to make customers connect with you in a personal way

Paul Greenberg // 01 Mar 2019

Customer Service Is Everyone’s Responsibility

Companies have to start organizing their culture around putting the customer first

Donna Fluss // 01 Mar 2019

Is Customer Service Ready for the Nonstop Chatter of Messaging Apps?

When the going gets weird, the weird turn pro

Ian Jacobs // 01 Mar 2019

5 Building Blocks for Digital Transformation

Keeping up in these areas lowers your company's risk of being disrupted

Barton Goldenberg // 01 Mar 2019
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