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CRM Case Studies

Talroo Energizes Solr Search Engine with Lucidworks

Lucidworks' Fusion is returning faster search results for Talroo customers.

Hydra-Stop Optimizes Salesforce Conversions with Saggezza

The Salesforce implementer created custom fields to prioritize opportunities.

Evinced Helps Capital One Meet Accessibility Guidelines

The financial giant increases compliance across customer-facing digital properties

Mel Trotter Ministries Feeds More with Virtuous CRM

The charity improves donor relations with Virtuous' platform for nonprofits.

CRM Columns

CRM’s Impact During, and After, the Pandemic

Smart implementations really demonstrated their worth

Digital Sales Transformation: How Done Is Done?

COVID changed everything, but the change isn't over yet.

B2B Brand Leaders Are Optimistic for a 2021 Pandemic Recovery

We may be approaching the beginning of the end. This is good news for customers.

Workforce Optimization Solutions Help Companies Through the Pandemic and Beyond

As digital transformation became a necessity, so did new and improved WFO

Reports & Research

Transform Your Contact Center with Analytics-Enabled Quality Management

NICE

6 reasons customers hate your chat: and how to fix it

Khoros

Salesforce Integration for Analytics, Data Warehousing, and Automation

CData Software

New Research – Coupons and Gift Cards for Dealing with Angry Customers

CodeBroker

Introducing Enterprise CXI

Calabrio

State of Sales and Marketing Alignment 2021: Findings from The Largest Sales And Marketing Alignment Survey

Freshworks

State of Sales and Marketing Alignment 2021: Findings from The Largest Sales And Marketing Alignment Survey

Freshworks

Effective Sales Operations: Are We There Yet?

Freshworks Inc.

How Call Center Studio Makes Outsourcing Easier During COVID-19

Call Center Studio

The Future of Support Has Arrived: It’s Conversational

5 Trends Transforming E-Commerce Support

Customer Operations for Dummies, ServiceNow Special Edition

ServiceNow

Analyst Report: CCW Special Report: Service Continuity & Connectivity

ServiceNow

Proactively address issues to create superior customer experiences

ServiceNow

CCW Market Study – Future of the Contact Center: A Forecast

ServiceNow

Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management

ServiceNow

Drive customer loyalty with connected digital workflows

ServiceNow

Customer Workflows Book of Knowledge

ServiceNow

Customer Operations: 6 best practices for connecting customer service resources

ServiceNow

Customer Engagement: How to expand capacity for whatever comes next

ServiceNow

2020 Gartner Magic Quadrant CRM for Customer Engagement Center

ServiceNow

Supercharging customer service: Reimagining the operator experience at Grocery Outlet

ServiceNow

Aberdeen Report: The Return on Managing Customer Convenience in Modern Service Programs

ServiceNow

Evolving your customer journeys to the next normal

ServiceNow

Make Journey Mapping Your Secret to Outstanding Customer Service

ServiceNow

Increase field service safety and reduce costs with augmented reality

ServiceNow

From Collected to Connected: 5 ways to unlock your IoT potential to revolutionize Your Field Service

ServiceNow

Verdantix - Smart Innovators: Field Service Management Software

ServiceNow

Forrester Consulting Study: The Total Economic Impact™ Of ServiceNow Field Service Management

ServiceNow

Forbes - Field Service On The Edge

ServiceNow

Forbes - Power of the platform: Using IoT data to drive customer satisfaction

ServiceNow

Maximize uptime and streamline maintenance with ServiceNow

ServiceNow

Knowledge2020 Digital Experience - Field Service Spotlights

ServiceNow

7 winning lead generation strategies that drive growth

Data Axle

5 Ways Microsoft Power Platform and Xpertdoc Team Up to Create Business Benefits

Xpertdoc

Cloud is here. What’s next? STATE OF THE CONTACT CENTER 2021

Calabrio