Marketing leaders need to put customers at the center of their strategy and operations to accelerate revenue growth in an uncertain environment.
Jennifer Ross, Cristina De Martini, Steven Casey //
18 Jan 2022
When contact centers sent their employees home to work, workforce optimization/workforce engagement management tools helped ease the transition.
Donna Fluss //
10 Jan 2022
Avoid distractions that suck the life from your customer experience programs.
Patrick Gibbons //
06 Jan 2022
For those of us in the CRM industry, this holiday season was a really great opportunity to shine.
Leonard Klie //
23 Dec 2021