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Zoho Updates CX Platform with Zia and New Analytics Tool

The latest version of Zoho CRM Plus is powered by the company's Zia virtual assistant as well as a new offering, Zoho Analytics.

Sam Del Rowe // 15 Nov 2018
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Calabrio’s Suite Is the One for Radial

The e-commerce service provider improves its call center with Calabrio ONE

Phillip Britt // 01 Nov 2018

With CallRail, Digible Builds Results for Property Managers

Thanks to the call tracking solution, the digital marketing agency has helped its apartment industry clients cut costs and increase efficiency

Sam Del Rowe // 01 Nov 2018

TENMAT Builds Revenue with PipelineDeals CRM

The manufacturing company uses its CRM to increase sales by 30 percent

Leonard Klie // 01 Oct 2018

Jewelry TV Unearths a Data Management Gem in Riversand

The TV retailer has tripled the amount of product information on its website

Phillip Britt // 01 Oct 2018
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To Engage Customers, Your UI Design Needs These 6 Qualities

It's about giving customers what they want in the most frictionless way possible without breaking the bank

Paul Greenberg // 01 Nov 2018

Virtual Agents Hear What You Say. Do They Know What You Mean?

Deciphering intent is best left to humans, who have a hard enough time with it

Ian Jacobs // 01 Nov 2018

With B2B Marketing, It’s Back to the Basics

Time to kill your martech stack—or at least simplify your approach

R "Ray" Wang // 01 Nov 2018

How Do You Listen to Your Customers?

You need a listening architecture to get the most from customer insights

Patrick Gibbons // 01 Nov 2018
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3 Important Things a Chatbot Can’t Do (But an IVA Can)

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