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CRM Case Studies

Niemann Foods Brings Stores to the Digital Age

Birdzi helps the grocery retailer reach customers with online marketing.

Sugar Paints a Better Picture for Kelly-Moore

The paint retailer is saving sales reps time with SugarCRM.

Crisp Data Contributes to Sunday Growth

The lawn care company's retail sales are growing like weeds with Crisp's data solution.

CINC Now Sees the Full Story

The real estate tech provider has gained visibility into its mobile app with FullStory.

CRM Columns

CRM: System of Record or System of Engagement?

A survey reveals that how CRM is used can have a meaningful impact on sales.

What the Metaverse Can Learn from CRM and the Dotcom Bust

The metaverse has enormous potential, but successful applications won't simply happen.

Integrating CRM Data into the Enterprise

AI and analytics present a bounty of ways to leverage CRM data across your business.

CX is Getting More Complex. Are You Ready?

Heightened customer demand is creating new issues and driving the creation of new tools.

Reports & Research

Key Contact Center KPIs Defined Guide

Dialpad

Your Guide to Better CSAT Scores

Dialpad

The State of Artificial Intelligence in the Contact Center

UJET

How to Close the Customer Feedback Loop, and Open Up the Doors to CX Success

Concentrix

Create a Team of CX Heroes on Your Frontline, and Change the Fabric of Your Company’s Culture

Concentrix

Customer Experience: 2030 Vision Report

8x8

Improve Contact Center Performance with Enlighten AI for Customer Satisfaction

NICE

Contact Center Predictions for 2023 and Beyond

8x8

The secret to frictionless interactions and happier customers

NICE CXone

New eBook shares 14 innovative personalization ideas for the digital-first customer

NICE CXone

New eBook explores frictionless customer experience and points the way forward

NICE CXone

I Know We Need a New Document Automation Process, But...[eBook]

Experlogix

I Know We Need a New CPQ System, But...[eBook]

Experlogix

AI Adoption in Contact Centers – Solutions Driving Better CX, Sales, and Efficiency

How the Rise of AI in Contact Centers Benefits Customers, Agents, and Organizations (Balto Software)

The Total Economic Impact™ Of ServiceNow Customer Service Management – Infographic

ServiceNow

Empowering Agents for the Digital-First Contact Center - The Building Blocks for Agent Engagement and Performance

NICE

Case Study: Double Your Win Rates with LRM Automations

TigerLRM

Integrating People, Technology, and Processes to Drive Effortless Customer Experiences

ServiceNow

Leadership Trends Report: Customer Experience

A 2022-2025 Roadmap for Effortless Experience and Complete Integration

Effortless experience: How to deliver fast, friction-free customer service

ServiceNow

Harnessing the whole organization to create a better customer experience

ServiceNow

4 ways to turn field service customers into fans

ServiceNow

Market Overview - Constellation report: Field Service Management Tools - Reshaping Customer Experience for real and virtual fields

ServiceNow

How Augmented Reality Is Shaping the Future of In-Person Service

ServiceNow

Customer Service Skimpflation: The Impact on Sales, Retention, and Loyalty

UJET

Automating the Configure-Price-Quote Process to Drive Your Business Forward in CRM

Experlogix

4 Reasons Why Companies Using Salesforce Should Optimize their Document Processes with Document Automation

Experlogix

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media