CRM Case Studies

Vibrant Credit Union Moves to Video Banking with Sharpen

Sharpen's cloud contact center platform enables customers to use video kiosks at Vibrant's branch locations

KitchenAid Cooks Up a Winner with CX Social

Adding Clarabridge's social customer care solutions improves speed of response for the appliance maker

Calabrio’s Suite Is the One for Radial

The e-commerce service provider improves its call center with Calabrio ONE

With CallRail, Digible Builds Results for Property Managers

Thanks to the call tracking solution, the digital marketing agency has helped its apartment industry clients cut costs and increase efficiency

CRM Columns

I’m Giving You Good Information. Use It!

Knowing which leads to call and which ones to avoid is valuable data

With Customer Experience, ‘Good’ and ‘Consistent’ Aren’t Always the Same Thing

Experiences that lead to happy customer outcomes can yield less-than-ideal business outcomes

CRM’s Unexpected Science

When synergy makes a difference

Small Businesses, Take Note: AI Is Ready for Prime Time

It's not just for big enterprises anymore. Even mom-and-pop shops can use AI to optimize sales

Reports & Research

eBook: Solve Your CRM Data Management Challenges

ZoomInfo eBook

The Financial Benefits from NICE Employee Engagement Manager

NICE

Propel your customer relationships

X2CRM

Artificial Intelligence in Workforce Management Systems

NICE

Case Study: UBS Delights Clients with AI Search Technology

Attivio