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Verint Launches New Automated Verification Features

The robotic process automation solution monitors the end-to-end health of contact center systems. (Featured on SmartCustomerService.com.)

Sam Del Rowe // 06 Dec 2018
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Vibrant Credit Union Moves to Video Banking with Sharpen

Sharpen's cloud contact center platform enables customers to use video kiosks at Vibrant's branch locations

Sam Del Rowe // 26 Nov 2018

KitchenAid Cooks Up a Winner with CX Social

Adding Clarabridge's social customer care solutions improves speed of response for the appliance maker

Leonard Klie // 21 Nov 2018

Calabrio’s Suite Is the One for Radial

The e-commerce service provider improves its call center with Calabrio ONE

Phillip Britt // 01 Nov 2018

With CallRail, Digible Builds Results for Property Managers

Thanks to the call tracking solution, the digital marketing agency has helped its apartment industry clients cut costs and increase efficiency

Sam Del Rowe // 01 Nov 2018
CRM Columns
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I’m Giving You Good Information. Use It!

Knowing which leads to call and which ones to avoid is valuable data

Leonard Klie // 01 Dec 2018

With Customer Experience, ‘Good’ and ‘Consistent’ Aren’t Always the Same Thing

Experiences that lead to happy customer outcomes can yield less-than-ideal business outcomes

Ian Jacobs // 30 Nov 2018

CRM’s Unexpected Science

When synergy makes a difference

Danny Estrada // 29 Nov 2018

Small Businesses, Take Note: AI Is Ready for Prime Time

It's not just for big enterprises anymore. Even mom-and-pop shops can use AI to optimize sales

Jim Dickie // 27 Nov 2018
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