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Contact Center Software Market to Triple in Seven Years

The contact center software market is projected to reach $48 billion by 2026, says Fortune Business Insights. (Featured on SmartCustomerService.com.)

15 Jul 2019
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MaritzCX Energizes Reliant’s Customer Experience

The company has experienced success by adopting a customer-centric DNA

Sam Del Rowe // 15 Jul 2019

Diane von Furstenberg Raises Revenue with Personalization

After an online overhaul, Qubit Pro and Qubit Aura were used to create seamless multichannel visitor journeys

Leonard Klie // 28 May 2019

Vertafore Ensures Great CX with NewVoiceMedia

The insurance software company has raised CSAT scores, reduced hold times, and increased chat interactions

Sam Del Rowe // 28 May 2019

GardaWorld Freshens Its Service Capabilities

Freshworks helps the armored car services provider keep the money moving

Phillip Britt // 28 May 2019
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Yes, Companies Can Influence Customer Emotion

How experiences make customers feel is crucial. Ignore that at your own peril.

Ian Jacobs // 15 Jul 2019

Use Business Cases as an Opening and Closing Tool

They are a perfect way to assist your customer in due diligence while building trust

Paul Harney // 15 Jul 2019

New Workforce Management Transfers Power to Agents

With flex staffing, agents can self-serve their way to a better work-life balance

Donna Fluss // 15 Jul 2019

AI Is Top of Mind for Everyone in CRM

The consumer uses for AI are numerous, but just as real are the business use cases.

Leonard Klie // 15 Jul 2019
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