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Customers Are Willing to Pay More for Good Customer Service

In a new study, a majority of consumers say that customer service quality is a major factor in their shopping decisions. (Featured on SmartCustomerService.com.)

15 Feb 2019
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Georgia Tech Strengthens Athletic Department with SalesLoft

Sales and fan engagement increase for the college sports powerhouse

Phillip Britt // 13 Feb 2019

Rakuten Marketing Delivers Campaign Success for JanSport

During JanSport's Disney-themed product launch, Rakuten increased brand awareness, customer acquisition, and site performance

Leonard Klie // 08 Feb 2019

Open Systems Technologies Saves Big with Bullhorn

The staffing firm adopted two Bullhorn solutions to improve its processes

Sam Del Rowe // 01 Jan 2019

Janrain Expands Offerings with Looker

The digital identity network provider is now far more flexible

Phillip Britt // 26 Dec 2018
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Is Customer Service Ready for the Nonstop Chatter of Messaging Apps?

When the going gets weird, the weird turn pro

Ian Jacobs // 15 Feb 2019

Customer Service Is Everyone’s Responsibility

Companies have to start organizing their culture around putting the customer first

Donna Fluss // 14 Feb 2019

Storytelling in Business: Art, Science, Necessity

You have to make customers connect with you in a personal way

Paul Greenberg // 08 Feb 2019

The Gig Economy Isn’t New, but It Might Be Worth a Second Look

Your customers' next text, chat, IM, or phone conversation with customer service could be with a freelance agent

Leonard Klie // 01 Jan 2019
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