Smarsh's AI agent, Archie, hits a 72 percent self-service deflection rate; its internal workflow agent, Emmy, is saving support representatives more than seven hours per case.
06 Nov 2026
Cloud migration leads to zero critical incidents while transforming agent satisfaction
01 Oct 2026
The IT services firm revitalized its dormant webinar program into a full-funnel marketing channel
01 Oct 2026
Added technology suite helps bank streamline customer service options.
Phillip Britt //
04 Sep 2026