Contact center agents need to be empowered to solve problems, not just say they're sorry.
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Regal's branding solution ensures that calls go through.
The move away from brick-and-mortar didn't hurt the iconic retailer.
Cuts Clothing stitches together a better web experience with Pack CMS.
The interaction of these technologies will form the future of commerce.
Here's a simple approach to driving more action from your CX program.
There might be lot more quiet quitting in customer service than companies care to admit.
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Produced by Unisphere Research and CRM Media