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CRM Case Studies

Republic Services Hauls in Employee Improvements with NICE

Putting the customer experience first has helped retain agents.

Verint Speech Analytics Saves Money for Premier Bankcard

Time and cost savings add up.

Grammarly Rewrites Databricks’ Customer Experiences

Databricks elevates efficiency and customer trust with writing help

Networking Solutions Increase Concession Sales

The New Jersey Devils and Prudential Center score big with Verizon.

CRM Columns

Data Headlines Our 2024 Awards

None of the solutions we celebrate can work without data that is current, relevant, and accurate.

An AI Answer to the Disturbing State of Sales

Too many companies are being complacent when it comes to branching out into AI.

Applying AI Successfully to Customer Service

Manage the challenges, realize the benefits.

Marketing Campaigns Need an Enablement Advantage

A focus on employee experience, enablement, and engagement is a top marketing priority.

Reports & Research

Is Your Outbound Calling Strategy Working?

Sponsored by TransUnion

Empowering CX with AI: The Key to Customer Loyalty

NICE

IDC MarketScape: Worldwide CCaaS Applications Software 2024 Vendor Assessment

NICE

Self-Service: Why it has to be better, and how AI takes Self-Service to the next level

NICE

2024 Gartner® Peer Insights™ CCaaS Customers’ Choice

NICE