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Salesforce.com Announces Mobile Publisher for Community Cloud

Mobile Publisher allows organizations to transform Lightning Communities into mobile apps.

Sam Del Rowe // 17 Jan 2019
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Open Systems Technologies Saves Big with Bullhorn

The staffing firm adopted two Bullhorn solutions to improve its processes

Sam Del Rowe // 01 Jan 2019

Janrain Expands Offerings with Looker

The digital identity network provider is now far more flexible

Phillip Britt // 26 Dec 2018

Washington’s 311 System Answers the Call with Salesforce

Reduced system downtime, call hold times, and costs have followed the district's migration to Service Cloud

Leonard Klie // 20 Dec 2018

Vibrant Credit Union Moves to Video Banking with Sharpen

Sharpen's cloud contact center platform enables customers to use video kiosks at Vibrant's branch locations

Sam Del Rowe // 26 Nov 2018
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The Gig Economy Isn’t New, but It Might Be Worth a Second Look

Your customers' next text, chat, IM, or phone conversation with customer service could be with a freelance agent

Leonard Klie // 01 Jan 2019

It’s Time to Deploy, not Dabble with, Social CRM

Don't miss out on engaging with customers in a meaningful way

Michael Vickers // 01 Jan 2019

Surprise—You’re in Charge of CX!

Embrace customer experience leadership, regardless of how you got there

Patrick Gibbons // 28 Dec 2018

Where Is Amazon Go-ing With This?

The staffless Amazon Go stores seem like a convenience revolution—though for now, the experience might be beside the point

Ian Jacobs // 26 Dec 2018
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Strengthen Your Forecast Foundation with NICE WFM 7.0

NICE

15 Jan 2019

Found In Translation: How AI Technology Helps Make the Most of Your Customer Interactions

Attivio

02 Jan 2019

Hyatt Achieves 125% ROI with Intelligent Virtual Assistant

Interactions

11 Dec 2018

eBook: Solve Your CRM Data Management Challenges

ZoomInfo eBook

30 Nov 2018

Propel your customer relationships

X2CRM

08 Nov 2018