Empathy and AI Shape Today's Leading Customer Experiences, KPMG Finds

Princess Polly Boosts Post-Click Purchases by 66 Percent

Personalized homepage content helps retailer increase sales.

Specialized Bicycles Rides with eGain

eGain Knowledge Hub increases bike retailer's content maturity score.

DevriX Boosts Traffic for Arms Directory

Firearms website grows with DevriX's digital marketing expertise.

Sailebots Produce Leads for City Wide

The building services franchisee boosts interest with Sailes.

Expect Change in the CRM Industry in 2025 and Beyond

If there's one thing that's certain, it is that the long-term outlook for the CRM market remains positive.

Some (Near) Year-End Customer Service Reflections

'Tis the season to not leave money on the table.

AI’s Powerful Impact on CRM

AI is already revolutionizing sales, marketing, and customer service.

How to Map Success in the Growing CSO Role

Here are six areas on which to focus in the short and long term.

The State of CX: Real insights from the largest CX dataset

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Put Your Best Phone Calls Forward

[Forrester] Budget Planning Guide 2025: Customer Experience

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H2 2024 Update: State of Omnichannel Fraud Report

Translate customers into loyal champions

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