The contact center software market is projected to reach $48 billion by 2026, says Fortune Business Insights. (Featured on SmartCustomerService.com.)
The company has experienced success by adopting a customer-centric DNA
After an online overhaul, Qubit Pro and Qubit Aura were used to create seamless multichannel visitor journeys
The insurance software company has raised CSAT scores, reduced hold times, and increased chat interactions
Freshworks helps the armored car services provider keep the money moving
How experiences make customers feel is crucial. Ignore that at your own peril.
They are a perfect way to assist your customer in due diligence while building trust
With flex staffing, agents can self-serve their way to a better work-life balance
The consumer uses for AI are numerous, but just as real are the business use cases.