CRM Case Studies

Open Systems Technologies Saves Big with Bullhorn

The staffing firm adopted two Bullhorn solutions to improve its processes

Janrain Expands Offerings with Looker

The digital identity network provider is now far more flexible

Washington’s 311 System Answers the Call with Salesforce

Reduced system downtime, call hold times, and costs have followed the district's migration to Service Cloud

Vibrant Credit Union Moves to Video Banking with Sharpen

Sharpen's cloud contact center platform enables customers to use video kiosks at Vibrant's branch locations

CRM Columns

The Gig Economy Isn’t New, but It Might Be Worth a Second Look

Your customers' next text, chat, IM, or phone conversation with customer service could be with a freelance agent

It’s Time to Deploy, not Dabble with, Social CRM

Don't miss out on engaging with customers in a meaningful way

Surprise—You’re in Charge of CX!

Embrace customer experience leadership, regardless of how you got there

Where Is Amazon Go-ing With This?

The staffless Amazon Go stores seem like a convenience revolution—though for now, the experience might be beside the point

Reports & Research

Strengthen Your Forecast Foundation with NICE WFM 7.0

NICE

Found In Translation: How AI Technology Helps Make the Most of Your Customer Interactions

Attivio

Hyatt Achieves 125% ROI with Intelligent Virtual Assistant

Interactions

eBook: Solve Your CRM Data Management Challenges

ZoomInfo eBook

Propel your customer relationships

X2CRM