Modern point-of-sale (POS) systems blur the lines between digital and physical channels, helping retail brands form authentic connections with customers.
Genesys brings down technology costs and problems for consumer products company.
Energy company employees now have access to information when they need it.
Germany's Berlin-Brandenburg increases customer satisfaction by 25 percent.
The East Coast utility raises containment on a single platform.
Investors need a window into the health of a business.
Agentic AI won't just think but act.
Combatting fraud requires a multivector approach, a point on which even branded-calling providers can agree.
Messaging can have a big impact on customer outcomes.
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