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Automation Is a Choice, Privacy Is Under Siege, and Other Final Nuggets

Our Last Line columnist delivers his last lines for CRM.

Ian Jacobs // 07 Dec 2022
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PreviewMe Sees Growth with ActiveCampaign

Bookings and engagements have surged since unifying sales and marketing on ActiveCampaign.

Phillip Britt // 01 Dec 2022

SAP Provides Sweet Results for Ferrara

The candy manufacturer benefits from SAP Cloud, SAP CDP, and SAP Emarsys.

Phillip Britt // 01 Dec 2022

Niemann Foods Brings Stores to the Digital Age

Birdzi helps the grocery retailer reach customers with online marketing.

Phillip Britt // 04 Oct 2022

Sugar Paints a Better Picture for Kelly-Moore

The paint retailer is saving sales reps time with SugarCRM.

Phillip Britt // 04 Oct 2022
CRM Columns
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Automation Is a Choice, Privacy Is Under Siege, and Other Final Nuggets

Our Last Line columnist delivers his last lines for CRM.

Ian Jacobs // 07 Dec 2022

CRM: System of Record or System of Engagement?

A survey reveals that how CRM is used can have a meaningful impact on sales.

Jim Dickie // 18 Nov 2022

What the Metaverse Can Learn from CRM and the Dotcom Bust

The metaverse has enormous potential, but successful applications won't simply happen.

Barton Goldenberg // 14 Nov 2022

Integrating CRM Data into the Enterprise

AI and analytics present a bounty of ways to leverage CRM data across your business.

Danny Estrada // 02 Nov 2022
CRM Insight
CRM Blog
Reports & Research

Defining the most important customer service KPIs

Dialpad

28 Nov 2022

2022 Guide to Better CSAT Scores

Dialpad

28 Nov 2022

The State of Artificial Intelligence in the Contact Center

UJET

22 Nov 2022

How to Close the Customer Feedback Loop, and Open Up the Doors to CX Success

Concentrix

17 Nov 2022

Create a Team of CX Heroes on Your Frontline, and Change the Fabric of Your Company’s Culture

Concentrix

17 Nov 2022

Customer Experience: 2030 Vision Report

8x8

16 Nov 2022

Improve Contact Center Performance with Enlighten AI for Customer Satisfaction

NICE

03 Nov 2022

Contact Center Predictions for 2023 and Beyond

8x8

28 Oct 2022

The secret to frictionless interactions and happier customers

NICE CXone

27 Oct 2022

New eBook shares 14 innovative personalization ideas for the digital-first customer

NICE CXone

27 Oct 2022

New eBook explores frictionless customer experience and points the way forward

NICE CXone

27 Oct 2022

I Know We Need a New Document Automation Process, But...[eBook]

Experlogix

24 Oct 2022

I Know We Need a New CPQ System, But...[eBook]

Experlogix

24 Oct 2022

The Total Economic Impact™ Of ServiceNow Customer Service Management – Infographic

ServiceNow

21 Oct 2022

Integrating People, Technology, and Processes to Drive Effortless Customer Experiences

ServiceNow

04 Oct 2022

Leadership Trends Report: Customer Experience

A 2022-2025 Roadmap for Effortless Experience and Complete Integration

04 Oct 2022

Effortless experience: How to deliver fast, friction-free customer service

ServiceNow

04 Oct 2022

Harnessing the whole organization to create a better customer experience

ServiceNow

04 Oct 2022

4 ways to turn field service customers into fans

ServiceNow

04 Oct 2022

Market Overview - Constellation report: Field Service Management Tools - Reshaping Customer Experience for real and virtual fields

ServiceNow

04 Oct 2022

How Augmented Reality Is Shaping the Future of In-Person Service

ServiceNow

04 Oct 2022

Customer Service Skimpflation: The Impact on Sales, Retention, and Loyalty

UJET

21 Sep 2022

Automating the Configure-Price-Quote Process to Drive Your Business Forward in CRM

Experlogix

16 Aug 2022

4 Reasons Why Companies Using Salesforce Should Optimize their Document Processes with Document Automation

Experlogix

16 Aug 2022

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media

18 May 2022