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When It Comes to CX, HR Is MIA, and It’s Not Their Fault

Don't overlook what human resources can bring to the table.

Liz Miller // 29 Sep 2023
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Salesloft Reports Great Savings with Matik

Matik's technology lets Salesloft compile customer reports with ease.

Phillip Britt // 30 Jun 2023

Crisp’s Data Is Sweet for RxSugar

The sweetener manufacturer grows sales with Crisp's data insights.

Phillip Britt // 30 Jun 2023

Genesys Cloud 3 Solves GSG Staffing Challenge

The graphics firm increases call center productivity with Genesys' workforce management.

Phillip Britt // 30 May 2023

Regal.io Helps Kin Insurance Improve Outbound Marketing

Regal's branding solution ensures that calls go through.

Phillip Britt // 30 May 2023
CRM Columns
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When It Comes to CX, HR Is MIA, and It’s Not Their Fault

Don't overlook what human resources can bring to the table.

Liz Miller // 29 Sep 2023

How Does Employee Age Impact CRM Usage?

The generation gap rears its ugly head, but there's hope yet.

Danny Estrada // 27 Sep 2023

An Insider’s Guide to Navigating Customer Service

Some tips and tricks I've learned, both through personal and professional experience.

Christina McAllister // 19 Sep 2023

AI: The Future Brain of Contact Centers

Contact centers are highly complex, and they need lightning-fast decision makers.

Donna Fluss // 14 Sep 2023
CRM Insight
CRM Blog
Reports & Research

A proactive approach to field service: 5 priorities for implementing strong service foundations

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Xerox embraces innovation to transform service delivery for customers

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28 Sep 2023

Customer Insights: Customer Experience Testimonials - Learn how enterprises like yours drive seamless experiences while reducing costs

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28 Sep 2023

The Field Service Experience: The next big differentiator for your business

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28 Sep 2023

The executive’s business case for a brand-owned community

Khoros

28 Sep 2023

Customer Operations For Dummies, 2nd ServiceNow Special Edition

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28 Sep 2023

The future of retail customer service: Interactive and Unified

Talkdesk

20 Sep 2023

The five stages of building a modern healthcare contact center

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Driving customer loyalty and retention in financial services ebook

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20 Sep 2023

The promise (and pitfalls) of self-service automation in customer service

Talkdesk

20 Sep 2023

Provide customer-centric CX with enhanced digital solutions

NICE CXone

06 Sep 2023

Contact centers undergoing digital transformation need a WFM overhaul

NICE

06 Sep 2023

Master the WFM Paradigm Shift With True to Interval Analytics

NICE

06 Sep 2023

Next-Gen Cloud Contact Center Experiences

RingCentral

05 Sep 2023

Maximizing Productivity in the Contact Center

RingCentral

05 Sep 2023

The US Customer Experience Decision-Makers’ Guide 2022-23

RingCentral

05 Sep 2023

The 3 Stages of Digital-First Customer Journey Excellence: Lessons from Innovators

NICE CXone

13 Dec 2022

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media

18 May 2022