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CRM Case Studies

Crisp Data Contributes to Sunday Growth

The lawn care company's retail sales are growing like weeds with Crisp's data solution.

CINC Now Sees the Full Story

The real estate tech provider has gained visibility into its mobile app with FullStory.

Zenoti Lets Birds Barbershop Soar

Zenoti Marketing & Sales brings customers and revenue back to the salons.

Shoe Carnival Walks Away with Better Feedback

The shoe retailer is able to respond to issues faster with Verint solutions.

CRM Columns

How Should Metaverse Pioneers Organize Their Efforts?

Don't be late to the party or, worse, end up missing the opportunity altogether.

The Case for Technology-Enabled Sales Coaching

The edge it provides is quite tangible.

IVAs: Self-Service Solutions that Work

It's time to give the customers what they want.

Why B2B Buyers Choose the Safest, Rather than the Best, Solution

Sellers need to understand the risk-reward (and very human) calculations their customers make all the time.

Reports & Research

[eBook] Weather the Holiday Economic Storm: 5 Fixes You Must Make to Your eCommerce Website Before Black Friday

Blue Triangle

Automating the Configure-Price-Quote Process to Drive Your Business Forward in CRM

Experlogix

4 Reasons Why Companies Using Salesforce Should Optimize their Document Processes with Document Automation

Experlogix

Extreme Digital Experience Makeover: Contact Center Edition

NICE CXone

Exceed customer expectations with self-service

NICE CXone

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers

NICE CXone

THE PROACTIVE REVOLUTION: How Artificial Intelligence is Driving the Transformation of Customer Experience

NICE Systems

Proactive Strategies for Using AI to Manage Consumer Complaints

NICE Systems

The Inner Circle Guide to First-Contact Resolution

UJET

How a Digital Contact Center drives savings and ROI

Khoros

Exploring the difference between two leading CRM providers

Alithya

Experience in Action infographic

ServiceNow

Experience in action - How to deliver great customer experience at scale

ServiceNow

Transforming field service with emerging technologies

ServiceNow

Optimize your order to cash process

ServiceNow

How to Enable a Successful Smart Factory by Focusing on the Employee Experience

ServiceNow

How Next-Gen Systems of Action Can Improve Your Operational Technology Management

ServiceNow

Automation World webinar brief Operational Technology Management for Manufacturing

ServiceNow

Complete integration. Absolute experience.

A practical guide to driving outstanding customer experiences through integrated teams, data, and processes.

ServiceNow

Leadership trends report: customer experience

A 2022-2025 roadmap for effortless experience and complete integration

ServiceNow

Rogers Communications - how do we move to a preventative business model?

ServiceNow

Scheidt & Bachmann - How to drive service and innovation?

ServiceNow

The field service experience - the next big differentiator for your business

ServiceNow

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media

Be the Employer of Choice: How Feedback Fosters Agent Purpose

NICE CXone

Inner Circle Guide to First Contact Resolution

UJET

The Ultimate CX Agent Guide

NICE CXone

Learn why your agents are leaving you

NICE CXone

Improve retention by measuring agent satisfaction

NICE CXone