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A Fifth of CX Programs Could Disappear in 2023

Forrester predicts huge declines as economic concerns intensify.

Phillip Britt // 06 Feb 2023
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Keeping Keap Pays Off for Lifeonaire

The life coaching organization reaps the rewards of Keap's marketing solutions.

Phillip Britt // 18 Jan 2023

A-dec Expands Its Internal Intelligence

eGain's AI Knowledge improves information access for agents and distributors.

Phillip Britt // 18 Jan 2023

PreviewMe Sees Growth with ActiveCampaign

Bookings and engagements have surged since unifying sales and marketing on ActiveCampaign.

Phillip Britt // 01 Dec 2022

SAP Provides Sweet Results for Ferrara

The candy manufacturer benefits from SAP Cloud, SAP CDP, and SAP Emarsys.

Phillip Britt // 01 Dec 2022
CRM Columns
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Some CRM Advice for the New Congress

Consumer privacy and security should become big priorities.

Leonard Klie // 31 Jan 2023

Creating Customer Experiences That Amaze (and Don’t Suck)

There are many ways to craft—or undermine—a thrilling CX.

Patrick Gibbons // 20 Jan 2023

Interaction Analytics Helps Companies Hear their Customers

These solutions can be a company's eyes and ears on both customers and employees.

Donna Fluss // 18 Jan 2023

Making Work Worth It

How to get people to want their jobs.

Garrison Wynn // 18 Jan 2023
CRM Insight
CRM Blog
Reports & Research

Frost & Sullivan - Integrating people, technology, and processes to drive effortless customer experiences

ServiceNow

26 Jan 2023

Contact Center Trends to Watch in 2023

8x8

26 Jan 2023

Your journey to the cloud

NICE

19 Jan 2023

TM Forum Report: Telco revenue growth: taking it to the next level

ServiceNow

13 Jan 2023

Reimagine Telecom: Discover stories of digital transformation

ServiceNow

13 Jan 2023

Appledore Report: A new generation in inventory management

ServiceNow

13 Jan 2023

Reimagine the enterprise customer experience and fuel growth

ServiceNow

13 Jan 2023

IDC: Achieving excellence in service and customer experience in manufacturing

ServiceNow

13 Jan 2023

Reimagine manufacturing: Discover stories of digital transformation

ServiceNow

13 Jan 2023

Customer Operations for Dummies, ServiceNow Special Edition

ServiceNow

13 Jan 2023

Secure your manufacturing OT with a single system of action

ServiceNow

13 Jan 2023

Gatepoint Research Pulse Report - OT Security Strategies

ServiceNow

13 Jan 2023

State of Initiatives in Manufacturing - Smart Industry Report

A ServiceNow Report from Smart Industry

13 Jan 2023

Dräger creates a fast and secure customer service portal

ServiceNow

13 Jan 2023

Gartner Report – The Essence of a Customer Experience Strategy

ServiceNow

13 Jan 2023

Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation

ServiceNow

13 Jan 2023

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

ServiceNow

13 Jan 2023

Customer Experience: Best practices for connecting customer service resources

ServiceNow

13 Jan 2023

Forrester TEI of ServiceNow Customer Service Management

ServiceNow

13 Jan 2023

Gartner Report – The Essence of a Customer Experience Strategy

ServiceNow

13 Jan 2023

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

ServiceNow

13 Jan 2023

Customer Experience: Five best practices for connecting customer service resources

ServiceNow

13 Jan 2023

Carrefour delivers great in-store experience

ServiceNow

13 Jan 2023

Gartner Report - The Virtuous Circle of Collaboration With Augmented Reality in Field Service

ServiceNow

13 Jan 2023

Inner Circle Guide VOC Contact Babel

NICE CXone

09 Jan 2023

Chatbots Starter Guide

NICE CXone

09 Jan 2023

The 3 Stages of Digital-First Customer Journey Excellence: Lessons from Innovators

NICE CXone

13 Dec 2022

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media

18 May 2022