-->
CRM Covers
Free
for qualified subscribers
Subscribe Now Current Issue Past Issues
CRM Case Studies

Brimag Improves Efficiencies, NPS Scores with CommBox

Brimag Service turned to the communications platform to overcome staffing issues.

Dragon Glassware Catches Coverage with Press Hook

The glassware company used Press Hook's platform to connect with relevant publications.

Keeping Keap Pays Off for Lifeonaire

The life coaching organization reaps the rewards of Keap's marketing solutions.

A-dec Expands Its Internal Intelligence

eGain's AI Knowledge improves information access for agents and distributors.

CRM Columns

How Your Company Can Keep Up With Customer Demands

Becoming more adaptable can be a big advantage.

Latest Technology Trends Show CRM's Versatility

Companies will only succeed in the metaverse if they have the right technology, bandwidth, and staff to sustain it.

Turning the (Back) Page: A Glimpse into Customer Service’s Future

CRM's new columnist has some thoughts, and here's a few about where CX is headed.

How the Metaverse Will Change Everything

Leverage the technology to help you transform, or become the next Blockbuster.

Reports & Research

The future of retail customer service: Interactive and unified

Talkdesk

Four pivotal pillars necessary to excel in digital experience management

NICE CXone

CX in the new era of intelligent self-service

NICE CXone

Start delivering proactive CX to really wow your customers and build brand loyalty.

NICE CXone

Digital Banking: Turning Laggards into Loyalists

Concentrix

How Fastly Made the Customer Experience as Great as Their Products

Concentrix

Intelligent self-service is the crown jewel of today’s customer experience

NICE

15 Statistics That Show How Gen Z are Changing Customer Service

RingCentral

Achieving Personalized Contact Center Experiences

RingCentral

Next-Gen Cloud Contact Center Experiences

RingCentral

Maximizing Productivity in the Contact Center

RingCentral

Unlocking the Power of Voice

RingCentral

Transform Your Outbound Communication in the Cloud

Realizing the benefits of contact center modernization with AWS and USAN

Closing the Loop to Surprise, Delight, and Retain Customers

NICE CXone

Frost & Sullivan - Integrating people, technology, and processes to drive effortless customer experiences

ServiceNow

Contact Center Trends to Watch in 2023

8x8

TM Forum Report: Telco revenue growth: taking it to the next level

ServiceNow

Reimagine Telecom: Discover stories of digital transformation

ServiceNow

Appledore Report: A new generation in inventory management

ServiceNow

Reimagine the enterprise customer experience and fuel growth

ServiceNow

IDC: Achieving excellence in service and customer experience in manufacturing

ServiceNow

Reimagine manufacturing: Discover stories of digital transformation

ServiceNow

Customer Operations for Dummies, ServiceNow Special Edition

ServiceNow

Secure your manufacturing OT with a single system of action

ServiceNow

Gatepoint Research Pulse Report - OT Security Strategies

ServiceNow

State of Initiatives in Manufacturing - Smart Industry Report

A ServiceNow Report from Smart Industry

Dräger creates a fast and secure customer service portal

ServiceNow

Gartner Report – The Essence of a Customer Experience Strategy

ServiceNow

Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation

ServiceNow

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

ServiceNow

Customer Experience: Best practices for connecting customer service resources

ServiceNow

Forrester TEI of ServiceNow Customer Service Management

ServiceNow

Gartner Report – The Essence of a Customer Experience Strategy

ServiceNow

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

ServiceNow

Customer Experience: Five best practices for connecting customer service resources

ServiceNow

Carrefour delivers great in-store experience

ServiceNow

Gartner Report - The Virtuous Circle of Collaboration With Augmented Reality in Field Service

ServiceNow

The 3 Stages of Digital-First Customer Journey Excellence: Lessons from Innovators

NICE CXone

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media