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CRM Case Studies

SaskTel Reduces Truck Rolls with Blitzz Concierge

Canadian telco is cutting operating costs with Blitzz's self-service portal.

Calendly Routes Success to Smith.ai

BPO increases bookings with higher-quality sales leads.

Prosperity Becomes More Prosperous with Total Expert

The home mortgage lender boosts business with the vendor's customer intelligence tool.

The Cloud Is Where Radial Wants to Be

The move to Verint's cloud-based Workforce Management pays off.

CRM Columns

Three Contact Center Resolutions for 2024

New year, new queue! Here's how to make 2024 better for customers and agents alike.

VR Training Is Replacing Traditional Sales and Customer Service Training

This new training paradigm benefits employees, customers, and the bottom line.

Sales AI vs. Traditional CRM

In the battle of ROI, which one wins?

Real-Time Guidance: Practical AI Tools for Contact Center Agents

The ability to analyze live conversations as they occur helps the customer and employee experience.

Reports & Research

Harness the power of the cloud to transform your CX@Scale

NICE CXone

Amp up your 2024 CX strategy with a guide to 7 expert trends

NICE

RingCentral Launch Event: Introducing RingCX

WATCH NOW

[Live] CX Cloud from Genesys and Salesforce Demo - On-Demand Video Content

Genesys

Customer Experience Horizons: The future of customer experience is here. Get ready for what’s next.

Genesys

Harnessing Digital Channels and WFM to Provide the Best Service for Every Customer

NICE

The Art of Empowering Agents and Supervisors for CX Success

NICE

5 ways AI can transform your customer experience

RingCentral

An introduction to AI in customer service

RingCentral

How RC helped these 6 companies better serve their customers

RingCentral

Next-Gen Cloud Contact Center for Dummies Guide

RingCentral

Maximizing Productivity in the Contact Center

RingCentral

Making Magical Moments in CX

RingCentral

The US Customer Experience Decision-Makers’ Guide 2022–23

RingCentral

Building a business case for CX

RingCentral

The Interconnectedness of Empathy and Advanced Technology

NICE

Digital Experience for Dummies

NICE

Increase field service efficiency and reduce costs with augmented reality

ServiceNow

Customer Operations For Dummies, 2nd ServiceNow Special Edition

ServiceNow

A proactive approach to field service: 5 priorities for implementing strong service foundations

ServiceNow

Productive employees experiences in manufacturing

ServiceNow

How your shared services can do more with less

ServiceNow

Customer Insights: Customer Experience Testimonials - Learn how enterprises like yours drive seamless experiences while reducing costs

ServiceNow

The Field Service Experience: The next big differentiator for your business

ServiceNow

The future manufacturer: unlocking the potential of digital transformation across the value chain

ServiceNow

Business Value of ServiceNow Customer Service

ServiceNow

Xerox embraces innovation to transform service delivery for customers

ServiceNow