-->
Top Story

ServiceNow Launches Telecommunications and Financial Services Solutions

ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements. (Featured on SmartCustomerService.com.)

03 Jun 2020
Latest News
Features
ViewPoints
CRM Covers
Free
for qualified subscribers
Subscribe Now Current Issue Past Issues
Best Practices Series
CRM Web Events
CRM Case Studies
More

Navy Federal Deploys Verint for COVID-19 Response

The credit union turned to Verint's analytics to address changing business conditions

Phillip Britt // 29 May 2020

When It Comes to Communications, Twilio Has Insurance Firm Covered

Cover Financial is benefiting from Twilio's Flex cloud-based platform

Phillip Britt // 29 May 2020

Gladly Is the Right Customer Service Fit for Andie

The swimwear retailer is buoyed by Gladly's efficient self-service tools

Phillip Britt // 24 Apr 2020

5P Sees Leads Grow Threefold with Salesforce Essentials

The small consultancy has increased business and productivity with Salesforce's SMB solution

Leonard Klie // 24 Apr 2020
CRM Columns
More

Employee Satisfaction Is Worthless

The key to motivating today's workforce? It's not making sure they're satisfied.

Garrison Wynn // 29 May 2020

I’m Ready to Move On, And So Are Your Customers

Seventy-six percent of business leaders expect difficulty increasing customer satisfaction without raising costs. Automation could help.

Leonard Klie // 29 May 2020

Voice + AI Represents the Next Chapter in CRM’s Evolution

As voice technologies become ubiquitous, customer interactions will never be the same

Brian Solis // 29 May 2020

3 Ways to Enhance Customer and Employee Collaboration Post-COVID-19

Now is the time to harness all the tools of customer engagement

Barton Goldenberg // 29 May 2020
CRM Insight
CRM Blog
Reports & Research

Create high value customer experiences in the field like HP Indigo

ServiceNow

04 Jun 2020

The role of chat bots in field service organizations

ServiceNow

04 Jun 2020

The secret sauce helping CX leaders create loyal clients: Convenience

ServiceNow

04 Jun 2020

The communications revolution: How businesses create value through empathy and impactful engagement

ServiceNow

04 Jun 2020

Supercharging customer service: Reimagining the operator experience at Grocery Outlet

ServiceNow

04 Jun 2020

2020 IDC Perspective: Customer Service and the Future of Work

ServiceNow

04 Jun 2020

The Transformation of WFM with Adaptive, Real-Time Intraday Management

Calabrio

03 Jun 2020

Remote Agent Playbook

RingCentral

20 May 2020

Leveraging AI and Intelligent Automation in the WFM Suite

NICE

19 May 2020

Disruptive Customer Engagement

RingCentral

18 May 2020

Contact Center 2.0 - Tomorrow's Solutions for Today's Customers

RingCentral

18 May 2020

Contact Center 2.0: The Rise of Collaborative Contact Centers

RingCentral

18 May 2020

AI-POWERED CUSTOMER SERVICE

Salesforce

15 May 2020

What Can You Do in One Hour to Enhance Your Self-Service

Salesforce

15 May 2020

Make great customer service your brand. Read our “Embrace the Digital Service Revolution” ebook.

Salesforce

15 May 2020

How to Manage the Remote Workforce - Best Practices to Drive Engagement and More Effectively Forecast and Schedule in the Remote Contact Center

NICE

14 May 2020

The State of Empathy In the Call Center

Cogito

13 May 2020

Improving Home-based Agent Performance through Quality and Coaching Collaboration

NICE

11 May 2020

Definitive Guide to the Modern Contact Center

Calabrio

04 May 2020

Aberdeen Report: The Return on Managing Customer Convenience in Modern Service Programs

ServiceNow

14 Apr 2020

Discover 6 best practices of field service leaders

ServiceNow

23 Mar 2020

CORINIUM: The Customer Experience Perspective

ServiceNow

23 Mar 2020

ThinkJar: Six Transformational Customer Service Trends

ServiceNow

23 Mar 2020

Think beyond traditional CRM to elevate your customer service

ServiceNow

23 Mar 2020

The customer service metrics and KPIs you should be tracking

ServiceNow

23 Mar 2020

Forrester Study: Business Value of ServiceNow Customer Service Management

ServiceNow

24 Jan 2020

Driving Radical Customer Service Innovation: Move beyond operational demands to deliver proactive strategies that drive business growth

ServiceNow

24 Jan 2020

The Road to Transforming the Customer Service Experience: Investing in great outcomes for employees and customers

ServiceNow

24 Jan 2020

Make Journey Mapping Your Secret to Outstanding Customer Service

ServiceNow

24 Jan 2020

ABERDEEN STUDY: Four Transformative Best Practices for Future-Ready Customer Service Experiences

ServiceNow

24 Jan 2020