New year, new queue! Here's how to make 2024 better for customers and agents alike.
Christina McAllister //
29 Nov 2023
This new training paradigm benefits employees, customers, and the bottom line.
Barton Goldenberg //
20 Nov 2023
In the battle of ROI, which one wins?
Jim Dickie //
17 Nov 2023
The ability to analyze live conversations as they occur helps the customer and employee experience.
Donna Fluss //
13 Nov 2023