The new analytics tools for the company's Apex go-to-market decision engine aim to provide users with visibility into the entire sales funnel.
The staffing firm adopted two Bullhorn solutions to improve its processes
The digital identity network provider is now far more flexible
Reduced system downtime, call hold times, and costs have followed the district's migration to Service Cloud
Sharpen's cloud contact center platform enables customers to use video kiosks at Vibrant's branch locations
Your customers' next text, chat, IM, or phone conversation with customer service could be with a freelance agent
Don't miss out on engaging with customers in a meaningful way
Embrace customer experience leadership, regardless of how you got there
The staffless Amazon Go stores seem like a convenience revolution—though for now, the experience might be beside the point
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