With CX, There’s a Disconnect Between Expectations and Reality. AI Can Help

Sun State Hauls in Increased Sales Productivity with SugarCRM

Sugar Sell and sales-i help the truck dealership sell smarter and faster.

CaduceusHealth Gains Insight into Employee Activity

Customer outcomes improve with remote employee tracking from Insightful.

Magellan Fulfills Its Translation Mission

Mission Cloud Services helps MagellanTV bring its content to a wider audience.

PopSockets Gets Crisper Detail into Sales

Phone accessories company connects to better data with Crisp and Snowflake.

With CX, There’s a Disconnect Between Expectations and Reality. AI Can Help

The technology offers a way forward, but not without detailed planning.

In Memory of an Apostrophe: Is the Customer’s Experience Gone Forever?

It's time to remember who actually owns the experiences customers have with you.

Exponential Efficiency in the Age of AI

Harness the power of AI in every aspect of the enterprise.

Smart Glasses and the Future of CRM

Sci-fi shopping experiences are right around the corner.

Top 5 AI use cases for retail

Talkdesk

Creating 360-Degree CX Awareness with Purpose-Built AI

NICE

CX AI Maturity Assessment and Guidebook

NICE

Optimizing Outbound Communications: Strategies and Technologies For Effective Customer Engagement

The AI Agent Handbook

NICE

AI-powered Customer Experience Transformation: Preparing for the 2030 Contact Center

NICE

The Talkdesk guide to responsible AI

Talkdesk

Contact Center Performance: See How Your Contact Center Measures!

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Cutting Through the Noise: The Truth About Enterprise AI and Language in 2025

Language I/O

2025 Contact center buyer’s guide

Genesys

Genesys prescriptive migration

Genesys

Extending orchestration beyond the contact center with work automation

Genesys

Leveraging AI to improve the customer experience

Genesys

Beyond basic integration: Unify your CRM system and contact center

Genesys