Marketing Automation Industry to Surge Through 2027
07 Apr 2020
Grand View Research expects the global marketing automation segment to reach $8.42 billion, growing at a CAGR of 9.8 percent.
HubSpot Launches CMS Hub
07 Apr 2020
CMS Hub is designed to help growing businesses manage websites at scale.
Pega Launches Pega Kickstart Services
07 Apr 2020
Pegasystems' new fixed-price offerings help businesses deploy customer microjourneys, email bots, or workforce intelligence in just weeks. (Featured on SmartCustomerService.com.)
BirdEye Launches Interactions Messaging Platform
07 Apr 2020
BirdEye Interactions is being offered free to distressed businesses for texting with customers. (Featured on SmartCustomerService.com.)
Brightcove Launches Continuum Business Continuity Suite
07 Apr 2020
Brightcove Continuum offers live and on-demand solutions for internal communications, live streaming, and video communications.
SugarCRM Launches Sugar Integrate
07 Apr 2020
Sugar Integrate is a cloud-based integration platform to eliminate data silos and provide a seamless view of the customer journey.
UJET Integrates with Salesforce Sales Cloud
07 Apr 2020
UJET's Sales Cloud integration extends its ability to support both pre- and post-sale customer journeys.
DojoMojo Launches SMS Marketing
07 Apr 2020
SMS Marketing complements DojoMojo's lead acquisition network.
Five9 Launches FastTrack Program Amid COVID-19 Outbreak
06 Apr 2020
Five9 FastTrack helps companies transition to work from home quickly. (Featured on SmartCustomerService.com.)
Medallia Launches Take Care Initiative
06 Apr 2020
Medallia Take Care is designed to help companies support customers and employees through the COVID-19 crisis.
SmartAction Releases Rapid Response Virtual Agent
03 Apr 2020
Rapid Response Virtual Agent intercepts callers with a seamless channel-switching experience to answer commonly asked questions and screen callers. (Featured on SmartCustomerService.com.)
NICE inContact Partners with Zoom on Cloud Communications Platform
03 Apr 2020
NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers with video communications. (Featured on SmartCustomerService.com.)
Accenture Acquires Yesler to Add B2B Marketing Services
03 Apr 2020
Accenture's Yesler acquisition adds depth in offerings, such as account-based marketing, customer advocacy, sales enablement, and marketing automation.
Medallia Launches Insights Suite
03 Apr 2020
Medallia Insights Suite provides consumer insights through a unified market research suite.
Genesys Launches Rapid Response to Help Workforces During COVID-19
03 Apr 2020
Rapid Response gives organizations free cloud contact center solution deployed in 48 hours with no premiums for volume spikes and comprehensive training and support. (Featured on SmartCustomerService.com.)
Dialpad Offers All Products Free to Companies and Individuals Moving to Remote Work
03 Apr 2020
Dialpad is making cloud-based telephony, video conferencing, and call center tools available for free to keep people connected and productive during the COVID-19 outbreak. (Featured on SmartCustomerService.com.)
Airship Updates Journeys with New Visualizations
02 Apr 2020
New capabilities unify all aspects of journey creation, management, and optimization for marketers.
NICE inContact Partners with RingCentral
02 Apr 2020
The combined NICE inContact/RingCentral solution provides cloud contact center, cloud PBX, video meetings, and team messaging for work-from-home agents. (Featured on SmartCustomerService.com.)
Service Objects Updates DOTS Global Email Validation
02 Apr 2020
The new release of Service Objects Email Validation now provides an expanded range of global addresses.
Talkdesk Announces Flexible Deployment and Guardian
01 Apr 2020
Talkdesk has launched a suite of flexible cloud deployment and security options for contact centers. (Featured on SmartCustomerService.com.)