Former Sugar Execs Launch Brief

Brief delivers full context to help executives prepare for meetings and other events.

The Trade Desk Integrates with Pacvue and Skai

Integration enables advertisers to better connect, measure, and optimize full-funnel campaigns.

CallRail Connects Voice Assist to HubSpot

With HubSpot integration, CallRail Voice Assist uses CRM data to recognize callers instantly for personalized conversations.

Customer-Obsessed Companies Deliver for Shareholders

Companies that invest in customer experience outperform those that don't by eight times. (Featured on SmartCustomerService.com.)

Bloomreach Launches Loomi AI for Shopify

Loomi AI for Shopify allows merchants to connect Shopify with Bloomreach's marketing and search.

Engageware Launches Voice Agents

Engageware Voice Agents can handle customer interactions from end to end. (Featured on SmartCustomerService.com.)

SAS Adds Agentic AI at SAS Innovate

SAS has expanded the artificial intelligence in Customer Intelligence 360, Viya, and Data Management.

Paytronix Releases Rewards Hub

Paytronix Rewards Hub makes improvements to self service and faster and easier reward testing and deployment.

3CLogic Expands Voice AI Hub

3CLogic's latest updates to Voice AI Hub include new outbound voice AI agents, multimodal voice AI capabilities, and automated AI agent evaluations.

The Marketing Cloud Expands Agent Cloud with Specialized Marketing Toolkit

The Marketing Cloud's marketing toolkit offers 10 AI agents to turn strategy into execution for SMBs.

AskNicely Launches Reputation Manager

AskNicely Reputation Manager helps companies turn feedback into visibility and action.

Outreach Launches Spring 2026 Release

Included in Outreach's latest release are Outreach Omni, a universal conversational agent; AI Topics Explorer, Agent Studio, and coaching automation.

Marketing Architects Adds Reach Index Optimization

Marketing Architects' Reach Index Optimization automatically directs media dollars toward TV placements with the highest concentration of target audiences.

Q4 Launches AI-Native CRM

Q4's new capabilities tap into Q to log meetings, generate insights, and enable teams to interact conversationally with their CRM data.

Gryphon AI Unveils 1H 2026 Strategic Product Launch

Gryphon's latest product launch updates Gryphon ONE with capabilities to govern every customer interaction.

GoTo Integrates with DriveCentric

GoTo-DriveCentric integration gives auto dealerships a complete view of every customer conversation.

Acxiom Deepens Amazon Ads Partnership

Acxiom's Amazon Ads partnership makes 10,000 audiences available for immediate activation in Amazon DSP.

InMarket Partners with Yahoo DSP

Yahoo advertisers can now optimize campaigns in flight using daily visit signals from InMarket

TransUnion Launches Digital Business Profile

TransUnion Digital Business Profile lets small businesses manage their profiles for digital search results.

TriCoast Media Expands Its Unified SSP/DSP Platform

TriCoast Media has leverage its content flywheel to simplify the CTV advertising supply chain.