NiCE Launches Next-Generation NiCE Cognigy

The latest version of NiCE Cognigy offers faster builds with AI Assist, reusable skills, and full visibility into every decision.

millionways Introduces Thorsten-4, a Foundation Model to Understand Human Behavior

Thorsten-4 reads how people think, decide, and respond from how they communicate, then puts that understanding to work wherever businesses have AI interacting with humans.

Webflow Launches MCP Connector for Microsoft Copilot

Webflow's MCP Connector for Microsoft Copilot helps teams build, manage, and continuously improve digital experiences in Webflow

Iterable Opens Its Platform to Claude, ChatGPT, and Cursor

Iterable has launched an MCP Server, AI-assisted SDKs, and an expanded Integrations Hub.

Reputation Launches MCP Server

With Reputation's MCP Server, multi-location companies can now ask their AI assistants how reputation tracks with revenue, staffing, and traffic, location by location.

Nectar Launches Creator Agent

Nectar's Creator Agent finds creators, checks every piece of content and brand deal behind them, reaches out, remembers every interaction, and reports what worked.

Infobip Integrates with Hiya

Integration gives Infobip customers greater visibility into number reputation and helps reduce spam labels on legitimate business calls.

Quiq Voice AI Integrates into Zoom Contact Center

Zoom Contact Center customers can launch Quiq Voice AI experiences, and Quiq customers can migrate to Zoom Contact Center with their Quiq AI agent intact. (Featured on SmartCustomerService.com.)

Constant Contact Introduces Catalyst

Constant Contact Catalyst plans, executes, and drives growth across marketing channels.

Eltropy Launches Branded Calling

With Eltropy Branded Calling, companies' verified names and logos appear on supported phones.

ServiceNow Launches Autonomous CRM Engine

ServiceNow's Autonomous CRM Engine helps companies discover how CRM is being used, transform business processes, and deploy on ServiceNow CRM in weeks.

Retell Launches Tell-1, a Contact Center LLM

Retell Tell-1 is a a language model built specifically for live contact center calls. (Featured on SmartCustomerService.com.)

ActiveCampaign Adds Connectors to Active Intelligence

ActiveCampaign lets marketers bring Google Ads, LinkedIn, Webflow, Airtable, and other tools into Active Intelligence.

ZEPIC Launches Neura, an Agentic Conversational Storefront

Neura works where customers are, answering questions, finding products in stock, directing customers to nearby stores, and handling offers and returns, with the full context of every customer.

Scrunch Launches Citation Optimization

Scrunch Citation Optimization reveals which publishers, reviewers, and other third-party sources influence AI answers and helps marketers turn that intelligence into targeted action to earn more recommendations.

Sitecore Introduces MarketingIQ

Sitecore's MarketingIQ connects AI discovery insights with content and campaign execution.

Pega Cloud for Government Achieves GovRAMP Impact High Level Status

GovRAMP Impact High Level Status certifies Pega Cloud for Government's cloud security.

Liferay Launches Stand-Alone Headless CMS

Liferay CMS is now available stand-alone to deliver structured content to any channel while maintaining role-based access control for authoring, delivery, and compliance.

Airbyte Adds Semantic Search

Airbyte context layer combines search by meaning with SQL queries in BigQuery and Snowflake, connecting business data to Claude, ChatGPT, and other AI assistants.

Adobe Brings Agentic AI to the Content Supply Chain with CX Enterprise Coworker

Adobe has added agentic artificial intelligence in Adobe GenStudio.