CX Administration Software to Reach $18.2 Billion by 2033

Market Research Intellect eyes a customer experience administration software market fueled by digital CX transformation and AI integration. (Featured on SmartCustomerService.com.)

Combined Verint–Calabrio Organization to Operate Under Verint Name

Thoma Bravo consolidates product portfolios under the Verint moniker. (Featured on SmartCustomerService.com.)

Amplitude Introduces Agentic AI Analytics

Amplitude's new AI agents provide real time analysis and real-time monitoring and offer recommendations.

Stravito Introduces Deep Research Agent

Stravito's Deep Research Agent in AI Assistant delivers AI-driven answers.

Ada Launches Unified Reasoning Engine

Ada's Unified Reasoning Engine is a single intelligence layer to power agentic customer experiences in any channel.

Krisp Launches Voice Translation SDK

Krisp's Real-Time Voice Translation SDK enables CX platforms to embed multilingual voice directly into live customer conversations.

Innovid Expands Social Ads Manager with Reddit Campaign Management

Reddit integration with Innovid enables creative trafficking, campaign setup, delivery, measurement, and optimization alongside major social platforms.

Seismic Launches Winter 2026 Release

Seismic helps go-to-market teams close execution gaps in Winter 2026 Product Release.

Becausal Launches Always-On Sales Lift Measurement

Becausal's Always-On Sales Lift Measurement connects CPG audience intelligence to outcomes.

People.ai Brings Model Context Protocol (MCP) Integration

People.ai's SalesAI Platform now brings in structured and unstructured interaction data through MCP integration.

ECI Software Solutions Launches Homebuilder Sales & Marketing Suite

ECI's Homebuilder Sales & Marketing Suite blends practical AI and connected workflows unify leads, inventory, and follow-up to improve speed-to-lead and sales execution. 

Topol Launches Lettr Transactional Email Tool

Topol,io's Lettr email tool is a Laravel-native platform for transactional emails.

OptifiNow Integrates with InGenius

OptifiNow's integration with InGenius brings lender data to the platform.

Copley Debuts AI Marketing Agent

Copley's AI agent delivers data-driven recommendations and on-brand ads directly in Slack.

Seismic to Merge with Highspot

Proposed merger of Seismic and Highspot brings together two enablement platforms for revenue and go-to-market teams..

Aurasell Launches Go-To-Market Operating System

Aurasell's Go-To-Market Operating System consolidates capabilities of AI and CRM systems in one workflow automation platform.

Validity Launches Engage

Validity Engage is an email marketing optimization platform.

Vonage and C3 AI Partner on Field Services Solution

Joint solution combines autonomous and assisted AI with Vonage communications and network APIs for mobile workforces.

Wiland Launches RetailSignals

Wiland RetailSignals turns real purchase behavior into predictive retail growth intelligence.

Housecall Pro Integrates with Yelp

Leads from Yelp's high-intent users can now flow directly into Housecall Pro's Job Inbox.