CRM News

BehavioSec Launches Hosted and Cloud Versions of BehavioSense

The new versions of BehavioSense extends BehavioSec's behavioral biometrics technology to a wider market.

MessageGears Releases Data Variables Segmentation Tool

MessageGears' Data Variables allows marketers to choose from pre-defined, customer-centric data points when creating and sending marketing messages.

Qualtrics to Acquire Clarabridge for $1.125 Billion

Qualtrics' acquisition of Clarabridge will enable companies to capture, analyze, and act on all forms of customer and employee feedback.

Local Advertising to Rebound As America Reopens, BIA Predicts

BIA Advisory Services has revised its local ad spending projections upward, with greater movement on digital platforms.

SOCi Acquires Brandify

SOCi's acquisition of Brandify adds functionality to its marketing platform.

InMobi Exchange Integrates with In-App Header Bidding Solutions

InMobi's header bidding integration provides visibility into available ad impressions and lets companies place competitive bids for that inventory.

BlueConic Launches Data Clean Room Solution

BlueConic's data clean room facilitates second-party data sharing.

Ooma to Offer UJET Contact Center Solutions

Ooma's partnership with UJET brings together unified communications and customer experience management. (Featured on SmartCustomerService.com.)

Nimble Launches Lead Pipelines

Nimble Lead Pipelines accelerate prospect qualification.

Klaviyo  Adds Price-Drop Trigger, Multi-Step Forms, A/B Testing, and a Reports Library

Klaviyo has added features to its marketing automation and customer data platforms.

Idomoo Launches Living Video

Idomoo's Living Video technology makes video interactive and customizable by viewers in real time.

Gartner Says Few Customer Service Reps Are Engaged on the Job

Gartner survey reveals rampant agent disengagement, leading to poor customer experiences and economic costs. (Featured on SmartCustomerService.com.)

Dynamic Yield Delivers Personalization for Single Page Applications

Dynamic Yield's experience optimization platform integrates with any SPA framework, prioritizing performance for dynamic websites.

Uniphore Acquires Jacada

Uniphore and Jacada together will offer full low-code and no-code contact center automation capabilities.

Alida Launches Summer 21 Release

Alida's Summer 21 product release includes more than 100 integrations and advanced analytics.

Emplifi Extends Service Cloud with Email and Social Capabilities

Emplifi has added support options to its Email Virtual Assistant and Social Messenger.

Revinate and NAVIS Merge

The combined company will be known as Revinate and offer an end-to-end guest platform for the hospitality industry.

Thoma Bravo Acquires Medallia

Investment firm Thoma Bravo scoops Up Medallia for $6.4 billion.

TELUS International Launches Intelligent Insights

TELUS's Intelligent Insights monitors automation and bots in a single solution.

NielsenIQ Acquires Cornerstone Capabilities

NielsenIQ's acquisition of Cornerstone will create an end-to-end revenue management solution for CPG companies.