Zendesk Launches Marketplace for Sell, with Integrations to Mailchimp, Dropbox, Pandadoc, and More

 Zendesk's sales force automation tool expands functionality with new partners and integrations. 

GumGum Launches Verity Contextual Analysis for Digital Publishers

GumGum's latest adtech solution, Verity, leverages AI to scan web content for contextual classification, keyword extraction, and brand suitability.

MindTouch Knowledge Management Is Now Available on Genesys AppFoundry

MindTouch's solution is now available within Genesys Cloud. (Featured on SmartCustomerService.com.)

Adobe Unveils Experience Cloud Enhancements at NRF

Adobe Experience Cloud system upgrades bring more customer insight and real-time capabilities to retailers.

LinkedIn Adds To Pages

LinkedIn gives companies more flexibility in what they post on their company Pages.

Engagio Joins LinkedIn Marketing Partner Program

Engagio Orchestrate has been linked with the LinkedIn Matched Audiences API.

LogMeIn Announces GoTo Marketplace and Partner Integrations

GoTo's new integrations help customers drive greater productivity and efficiency in their communication and collaboration workflows.

Brightcove Launches Brightcove Campaign, a Demand Generation Application

Brightcove Campaign offers video-driven marketing with analytics to measure performance across industry benchmarks.

Medallia Launches Social Rival Intelligence

Social Rival Intelligence helps retailers see what customers are experiencing and sharing about competitors on review sites.

SugarCRM Adds Renewals Console in Winter '20 Release

Renewals Console highlights the additions in SugarCRM's Winter '20 Release.

Totango Launches Dynamic Assignment

Dynamic Assignment helps companies line up the right person to speak to specific customer needs.

Neustar Introduces Flexible Digital Identity Authentication Solutions

Digital Identity Risk Pro and Digital Identity Risk Flex enable authentication in online channels.

PlumSlice Labs Partners with Cloudinary

Companies partner for end-to-end product experience and media asset management.

The Top 15 CRM News Stories of 2019

A look at the CRM trends and innovations that made headlines in 2019.

Pinterest and SmartCommerce Partner for Digital Shopping Capabilities

SmartCommerce's Click2Cart technology allows Pinterest users to place products into digital retail shopping carts with a single click.

Coveo Launches Coveo for Commerce

Coveo for Commerce is an AI-powered solution that helps retailers deliver more relevant buying experiences.

Medallia Achieves FedRAMP JAB Authorization

Medallia achieves important certification to accelerate growth in the government sector.

Qliqsoft Launches Quincy, a Healthcare Chatbot

Quincy is a platform for building healthcare-specific chatbots.

Nielsen Acquires Merchandising and Analytics Provider Precima

The deal brings Precima's loyalty data-backed collaboration programs and retail relationships to Nielsen Global Connect.

Microsoft Adds Retail-Specific Solutions

New products related to Microsoft Dynamics 365 and other business applications provide more in-store and customer insights for retailers.