TNS Launches Enterprise Voice Security

TNS Enterprise Voice Security protects inbound contact center traffic from fraud. (Featured on SmartCustomerService.com.)

PolyAI Launches QA, Analyst, and Builder Agents

Three new AI agent roles join PolyAI's customer-facing agents. (Featured on SmartCustomerService.com.)

Calabrio Unveils Workforce Intelligence

Calabrio's Workforce Intelligence is an AI-powered workforce management solution. (Featured on SmartCustomerService.com.)

ASAPP Expands GenerativeAgent Platform

ASAPP introduces enterprise-grade capabilities to build and govern AI agents at scale. (Featured on SmartCustomerService.com.)

Snipp Interactive Partners with Inmar Intelligence

Collaboration links Inmar's Digital Incentives Retailer Network with Snipp's Financial Media Network to deliver targeted CPG offers to millions of bank customers.

Cordial Adds SAM and Figma integration to Foundry

Cordial's latest Foundry releases let AI select assets, apply brand rules, and ship campaigns end to end.

A Q&A with Verint's Jasen Williams About the Thoma Bravo Acquisition

Verint senior vice president of corporate marketing tells DestinationCRM that there are still a lot of unknowns surrounding Thoma Bravo's acquisition of Verint.

MRM Launches AI Relationship Management

MRM's AI Relationship Management (ARM) helps companies build and sustain customer relationships in the era of artificial intelligence.

My Marketing Pro Launches

My Marketing Pro helps companies unify brand-building with direct marketing across channels.

Sprout Social Integrates with Canva

Canva integration allows companies to send finished designs directly to Sprout Social.

Sprout Social Integrates with Canva

Canva integration allows companies to send finished designs directly to Sprout Social.

OptifiNow Launches Brand onDemand

OptifiNow's Brand onDemand helps wholesale lenders deliver white-label flyers while capturing real-time engagement insight.

RRD Launches Business Communication Intelligence Platform

RRD's Business Communication Intelligence turns fragmented customer communications into unified engagement.

Voice of the Customer Makes a Comeback at Verint's Engage 2025

Verint redoubles efforts around voice of the customer and self-service bots on day 2 of its Engage conference.

Genesys Expands Partnership with ServiceNow at Xperience 2025

Genesys' expanded partnership with ServiceNow enables A2A customer experience orchestration

RelPro Intregrates with Bombora

RelPro's data integration with Bombora brings buyer intent signal data to its platform.

Freeform Launches ProfitHack 2.0

Freeform's ProfitHack 2.0 uses AI to enhance and automate SEO.

Grammarly Expands AI Writing Assistance in 5 Languages

Grammarly users can now access real-time writing support for Spanish, French, Portuguese, German, and Italian.

ON24 Launches AI Propel+

ON24 AI Propel+ turns events into campaigns powered by first-party engagement data and AI-generated content.

Adobe Releases AI Agents

Adobe's AI Agents help companies with customer experience orchestration.