ContinuumGlobal Unveils Omnichannel Assistant for Marketers

ContinuumGlobal's Omnichannel Assistant helps marketing teams generate personalized messaging in one centralized platform.

Retell AI Adds Features to Its Call Center Platform

Upgraded Retell AI voice platform enables call centers to deploy infinite AI sales and support agents across voice, chat, email, and SMS.

UserTesting Unveils UserTesting for Figma

UserTesting for Figma embeds AI-powered customer insights directly into design workflows.

Mitto Introduces Number Insight for HubSpot 

Mitto integration allows HubSpot users to validate, enrich, and manage phone number data natively inside their CRM systems.

TELUS and RingCentral Expand Business Connect with AI

TELUS and RingCentral bring advanced conversational AI and intelligent automation to business communications across Canada. (Featured on SmartCustomerService.com.)

CommBox Introduces Era AI Voice

CommBox Era resolves customer conversations end to end, integrates with core systems, and operates within strict enterprise guardrails. (Featured on SmartCustomerService.com.)

Teneo.ai Launches Agentic AI for Major Household Appliance Brands

Teneo.ai's agentic AI for household appliances automates warranty, troubleshooting, and service scheduling.

Yottaa Launches MCP Server for E-Commerce Performance Intelligence

Yottaa's MCP Server enables real-time web performance insights via AI clients.

PAR Technology to Acquire Bridg

PAR's acquisition of Bridg will bring loyalty and non-loyalty data together.

PracticeQ Launches Engage

PracticeQ's Engage helps medical providers eliminate no-shows with automated reminders and patient messaging.

8x8 Expands Secure Pay Globally

8x8 Secure Pay empowers organizations with automation, conversational AI, and secure payment tools. (Featured on SmartCustomerService.com.)

Bombora Partners with Proximic By Comscore

Proximic by Comscore's Predictive Audiences now includes 300 new contextual audiences based on Bombora's B2B data.

Dialpad Partners with TD Synnex

Partnership expands Dialpad's AI-first communications platform to TD SYNNEX's global network of technology partners. (Featured on SmartCustomerService.com.)

Liveops Launches LiveNexus

Liveops' LiveNexus combines AI and human orchestration backed by nearly 30 years of operational data to modernize customer experiences.

Kasada Launches AI Agent Trust to Secure Agentic Commerce

Kasada's AI Agent Trust gives companies verified, policy-based control over AI agents and automated traffic.

DDC Group Unveils Evora Agentic AI Platform

DDC Evora platform includes agentic AI for voice interactions and sentiment analysis.

Yelp to Acquire Hatch for $300 Million

Yelp plans to acquire AI lead management platform Hatch.

Channel99 Introduces Paid Search Optimization for B2B Marketers

New Channel99 capability helps B2B marketers measure ROI, eliminate wasted spend, and reallocate budget toward keywords and ad groups that engage target accounts.

ServiceNow Partners with OpenAI on Voice AI

OpenAI models will support direct speech-to-speech and native voice technology to break through language barriers and offer more natural interactions. (Featured on SpeechTechMag.com.)

The Harris Poll Launches QuestRQ for Reputation Intelligence

The Harris Poll's QuestRQ offers reputation intelligence measured against their history and other metrics.