Crisp Announces AI Master Data

Powered by the Crisp Retail Graph, Crisp AI Master Data completes product data mapping and attribution.

Upland Launches BA Insight Platform

Upland's BA Insight platform delivers integrated AI search experiences.

ActiveCampaign Acquires Feedback Intelligence

ActiveCampaign is acquiring AI evaluation platform provider Feedback Intelligence.

Omilia Launches Self-Learning Agentic CX Platform

Omilia's Self-Learning Agentic CX Platform offers continuous self-learning and autonomous CX agents built for mission-critical customer service operations.

PubMatic Launches AI Insights

PubMatic AI Insights helps publishers understand demand shifts.

Conga Completes Acquisition of PROS B2B Business

Conga's PROS B2B acquisition brings together CPQ and contracting capabilities.

Teneo.ai Launches AI Agents for Utilities

Teneo.ai's AI Agents for Utilities automate outage peaks, billing, and service orchestration.

TransUnion to Acquire Mobile Division of RealNetworks

Acquisition strengthens TransUnion's communications solutions portfolio and expands fraud prevention capabilities.

Swiftly Launches SmartCircular

Swiftly SmartCircular leverages AI to convert static circular PDFs into interactive digital experiences.

NIQ Launches Say–Do Gap Measurement Framework

NIQ's Say-Do Gap Measurement Framework quantifies the disconnect between consumer intent and real-world buying behavior.

Eckoh Partners with boost.ai

Partnership brings together Eckoh's expertise in securing sensitive customer data with boost.ai's conversational AI technology.

Lorikeet Launches Coach

Lorikeet Coach evaluates 100% of support conversations, diagnoses performance issues, and implements fixes.

Wunderkind Joins Klaviyo Marketplace

New integration between Wunderkind and Klaviyo unlocks greater site identification, real-time personalization, and scalable triggered messaging.

Authvia Brings PayPal and Venmo Payments Into Text and RCS Chats

Collaboration links Venmo's and PayPal's global wallet networks with Authvia's conversational commerce platform.

ContinuumGlobal Unveils Omnichannel Assistant for Marketers

ContinuumGlobal's Omnichannel Assistant helps marketing teams generate personalized messaging in one centralized platform.

Klaviyo Launches Klaviyo App in ChatGPT

Klaviyo's app in ChatGPT lets marketers get access to data right inside ChatGPT.

Retell AI Adds Features to Its Call Center Platform

Upgraded Retell AI voice platform enables call centers to deploy infinite AI sales and support agents across voice, chat, email, and SMS.

UserTesting Unveils UserTesting for Figma

UserTesting for Figma embeds AI-powered customer insights directly into design workflows.

Mitto Introduces Number Insight for HubSpot 

Mitto integration allows HubSpot users to validate, enrich, and manage phone number data natively inside their CRM systems.

TELUS and RingCentral Expand Business Connect with AI

TELUS and RingCentral bring advanced conversational AI and intelligent automation to business communications across Canada. (Featured on SmartCustomerService.com.)