CRM News

Forrester Identifies Five Factors to Supercharge CX Enablement 

Companies need to foster employee creativity and collaboration to improve customer experience delivery, Forrester asserts in a new report.

Otello Sells AdColony to Digital Turbine

Mobile video advertising provider AdColony joins Digital Turbine's mobile technology portfolio.

DeepTarget Partners with MDT

DeepTarget-MDT partnership helps credit unions engage members during their digital banking journeys.

Actian Launches Customer 360 Solution on Its Avalanche Analytics Service

Actian Customer 360 delivers real-time, actionable intelligence across enterprise data silos.

MetaCX Launches CXLayer

CXLayer lets companies add collaborative customer success plans to cloud apps or digital experiences.

Bluefin and IVR Technology Group Partner for Phone Payments

The partnership provides secure phone payments directly through Bluefin's PayConex gateway. (Featured on SmartCustomerService.com.)

Searchspring Launches Geographic Merchandising

Searchspring Geographic Merchandising will allow retailers to personalize offers based on customers' locations.

LivePerson Launches AI Annotator

LivePerson AI Annotator lets agents optimize bots and upskill into AI roles. (Featured on SmartCustomerService.com.)

Podium Launches Campaigns for SMS Marketing

Podium Campaigns allows local businesses to create and share text campaigns directly from the Podium platform.

Applause Launches Product Excellence Platform

Applause Product Excellence Platform includes codeless automation and testing solutions for digital experience offerings.

Access Softek Adds AI-Enabled Agent Advisor to Live Chat

Access Softek's Agent Advisor surfaces responses to customer chat inquiries. (Featured on SmartCustomerService.com.)

OptifiNow and Mobility Market Intelligence Partner

OptifiNow's integration with MMI enables mortgage lenders to research realtor and originator production statistics within the CRM platform.

Semcasting and Stirista Partner to Advance Identity Resolution

Integrations allow advertisers to activate audiences through Semcasting AudienceDesigner on Stirista's DSP AdStir.

RingCentral Brings In-App Calling to Salesforce

RingCentral integrations lets sales agents make, transfer, and control phone calls directly from Salesforce.

Mindsay Offers Its Customer Service Automation Platform on Genesys AppFoundry

Mindsay's chatbots are now integrated with Genesys Cloud. (Featured on SmartCustomerService.com.)

Jivox Launches Dynamic Canvas Studio

Jivox Dynamic Canvas Studio is a creative update to the flagship Jivox IQ platform for content creation.

UJET Partners with Google

UJET integrates with Google Cloud Contact Center AI (CCAI) and Google Cloud Dialogflow CX. (Featured on SmartCustomerService.com.)

Kustomer Launches App Marketplace

Kustomer is offering a curated set of integrated apps to improve agent productivity. (Featured on SmartCustomerService.com.)

Pega Launches Low-Code App Development Toolset

The latest Pega Mobile capabilities enable anyone to deploy mobile apps in just a few clicks.

LinkedIn Updates Pages

New features help companies connect with employees, customers, partners, and brand advocates directly from within their LinkedIn Pages.