Samsung Launches ‘Connected Care—Anytime, Anywhere’ Initiative to Better Train Customer Service Agents

Samsung's smart appliances require customer service providers to have a new skill set and be knowledgeable about servicing not only hardware, but also software. (Featured on SmartCustomerService.com.)

Pramati Technologies Launches Chatlets.ai to Help with Website Conversions

Chatlets.ai supports AI-based segmentation and strategic micro-conversions.

Salesforce Adds to Sales Cloud

Salesforce's latest additions simplify collaboration and access to information.

Upland Software Acquires PostUp

PostUp's audience development solutions will become part of Upland's Customer Experience Management suite.

Automotive Dealers Shift to Cloud-Based CRM

CRM vendors to offer integrated systems that ensure holistic access to customer data and seamless integration with other dealership systems, finds Frost & Sullivan.

Trimble Launches Pulse Remote Expert for Field Service

Trimble's mobile augmented reality tool connects remote experts with technicians in the field.

Conga Launches AI Analyze

Conga's AI Analyze extracts valuable data from documents.

BuzzBoard Launches SMBSmart on Salesforce.com's AppExchange

SMBSmart's small-business intelligence datasyncs with Salesforce to businesses segment, engage and convert  SMB customers.

Contact Center Performance Can Improve with AI, NICE Interactions Day 2 Speakers Affirm

AI is being used to help with agent performance feedback and scheduling with very positive results, conference speakers confirm. (Featured on SmartCustomerService.com.)

AI Drives Contact Center Efficiency, NICE Stresses at Its Interactions Conference

Artificial intelligence has so much potential, but companies need to do more with it, conference speakers pointed out. (Featured on SmartCustomerService.com.)

Urban Airship Rebrands, Drops Urban from Its Name

Urban Airship has unveiled a new brand name to reflect the dramatic growth of its customer engagement solutions.

BlueConic Launches AI Workbench for Marketing Teams

BlueConic's AI Workbench enables real-time model deployment across customer profile databases for immediate marketing activation.

Verint Launches AI Blueprint

Verint AI Blueprint is designed to help companies launch conversational artificial intelligence solutions through a combination of consulting and technology. (Featured on SpeechTechMag.com.)

TruSignal Revamps TruAudience Platform

Now companies can tap into TruSignal's TruAudience Platform as an audience management system that includes a people-based identity graph, offline data, Custom Audience Builder, and look-alike modeling.

Salesforce.com Announces New Einstein Platform Services

The new Einstein Platform Services include translation and optical character recognition capabilities.

Formstack Acquires WebMerge

Formstack's acquisition of WebMerge enhances its document creation and automation capabilities.

RollWorks Announces ABM App on Salesforce AppExchange

RollWorks' integration with Salesforce.com allows a bi-directional flow of data between the two platforms.

Freshworks Integrates with WhatsApp Business

The WhatsApp Business API is added to Freshworks Omniroute to bring online support to messaging users.

Transcosmos Upgrades Transpeech with Emotion Analysis

Transcosmos has added emotion analysis to its speech recognition product for contact centers.

Engagio Announces Sales Activation Tools

The tools aim to empower marketing and sales to collaborate more easily.