Healthcare CRM Is Poised for Robust Expansion

Market Research Intellect expects the healthcare CRM market to reach $27.6 billion by 2033 with as strong CAGR of 12.2 percent.

Informatica Deepens Partnership with Microsoft

Informatica and Microsoft are working together to help companies build and deploy AI agents through Foundry.

8x8 Adds AI, Omnichannel Enhancements

New capabilities across the 8x8 Platform for CX help teams resolve issues on first contact, streamline follow-ups, and work more efficiently.

Fetch Launches ASI:One Agentic LLM and Fetch Business Verification Portal

Fetch combines personalized AI with multi-agent collaboration for complex consumer tasks, L

Iterable Launches Model Context Protocol (MCP) Server

Iterable's MCP Server lets marketers act on data faster.

Bombora Expands StackAdapt Integration

Marketers can now access Bombora B2B Digital Audiences through StackAdapt.

Smarsh Partners with Google

Smarsh and Google collaborate on encrypted RCS capture for regulated organizations.

Adobe Acquires Semrush

Semrush, a provider of generative engine optimization (GEO) and search engine optimization (SEO) solutions, will join Adobe in $1.9 billion deal.

DealHub Acquires Subskribe

DealHub's acquisition of Subskribe strengthens its agentic quote-to-revenue capabilities.

Salesforce Deepens Observability in Agentforce 360

Observability in Agentforce 360 provides continuous AI performance insights and optimization.

IntelePeer Integrates with Microsoft Azure Cosmos DB

IntelePeer brings Microsoft Azure Cosmos DB into its conversational and agentic AI platforms.

AVOXI Upgrades Proactive Service

AVOXI's Proactive Service offering is a diagnostic solution to preemptively identify and fix global voice channel vulnerabilities.

Luware Launches Nimbus Companion

Luware Nimbus Companion is an AI-driven agent orchestration layer for human and AI customer service.

Zoho Updates Zoho One Platform

A new collaboration-friendly interface, deeper integrations, and intelligence round out the additions to Zoho One.

AppsFlyer Releases Eight Products

AppsFlyer has added to its Modern Marketing Cloud to advance growth measurement, AI automation, and data collaboration.

Five9 Expands Genius AI

New AI capabilities enhance Five9's routing, quality management, and analytics. (Featured on SmartCustomerService.com.)

ASAPP Launches Customer Experience Platform (CXP)

ASAPP's CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels. (Featured on SmartCustomerService.com.)

Aspect Expands Cloud Workforce Experience and Developer Tools

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact centers. (Featured on SmartCustomerService.com.)

Mitel Introduces Mitel CX 2.0

Mitel CX 2.0 unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty

Wayvia Launches Next Gen of Prowl

Wayvia's enhanced Prowl Retail Intelligence platform combines AI-native automation, real-time market visibility, and closed-loop enforcement.