CRM News

Converseon.AI Launches Pre-Built Language Models for Social Listening

Converseon's language models provide machine learning around social media listening intelligence.

Freshworks Launches Freddy Omnibot, Hugo Integration

Integration with Google AI technology brings conversational AI to the Freshworks customer engagement platform through voice interactions

Altitude Software Partners with eGain

Altitude Software will embed eGain's AI and Knowledge Management into its Xperience Suite.

Bizzabo Launches Ultra Branded Apps

Bizzabo's new white-label event app helps companies optimize attendee, speaker, and sponsor engagement.

ServiceNow Acquires FriendlyData

The acquisition of FriendlyData allows ServiceNow users to ask their queries in natural language.

Totango Announces General Availability and New Features for Spark, Its Customer Success Platform

The platform, as well as a new partnership with SAP, aims to make enterprise clients more customer-centric.

Looker Introduces Looker 6

With Version 6 of its data platform, Looker adds enterprise capabilities and purpose-built applications, updates developer tools, and readies localization for additional markets.

SugarCRM Launches CRM Fall '18 Edition and Hint Version 5

Sugar Fall 18 and SugarCRM Hint version 5 deliver a range of improvements to simplify insights, recommendations and data visualization. 

Yotpo Expands Partnership with Magento

As a Magento Premier Technology Partner, Yotpo will help companies tap into their own customer communities 

Verint Revamps Financial Compliance Solutions

Solutions capture customer communications via Microsoft Skype for Business and Teams, Cisco Jabber, and other voice and digital interactions.

Vonage Announces Next-Generation Messaging Solution

The solution is comprised of two new APIs.

CallMiner Partners with Medallia for Voice of the Customer Insights 

Partnership combines CallMiner contact center engagement analytics with Medallia's solicited feedback data.

InsideView Integrates with Microsoft Relationship Assistant

Integrations with InsideView help Microsoft Dynamics 365 users target and engage the right buyers.

Kapost Launches Resource Kit for Marketers

Kapost's new marketing tools include Content Operations Self-Assessment and Workshop Facilitation Cards.

Sitecore to Acquire Content Marketing Software Vendor Stylelabs

Sitecore adds digital asset management and content operations to help marketers increase the impact of digital experiences

Adobe Announces Experience Cloud and Magento Commerce Cloud Integration

The announcement comes on the heels of the company's acquisition of Magento Commerce earlier this year.

Affinity Launches Alliances to Help Users Grow Their Personal Networks

Affinity Alliances is a relationship intelligence tool that delivers real-time insight into users' networks to help identify the best sources of warm introductions.

Impartner Launches Fall '18 Release of PRM Solution

Impartner's new release mirrors transactional data into separate data lake optimized for analytics: provides prescriptive/predictive recommendations to maximize every partner interaction.

What to Look for in Cloud CRMs (Video)

SMB Group Co-founder & Partner Laurie McCabe explains how SMBs can find the right cloud CRM for them and use it as a springboard for growth in this clip from CRM Evolution 2018.

Zaius to Provide Marketing Solution for Shopify Plus

Zaius is bringing together customer data and campaign execution in one platform.