CRM News

Marketing Automation Industry to Surge Through 2027

Grand View Research expects the global marketing automation segment to reach $8.42 billion, growing at a CAGR of 9.8 percent.

HubSpot Launches CMS Hub

CMS Hub is designed to help growing businesses manage websites at scale.

Pega Launches Pega Kickstart Services

Pegasystems' new fixed-price offerings help businesses deploy customer microjourneys, email bots, or workforce intelligence in just weeks. (Featured on SmartCustomerService.com.)

BirdEye Launches Interactions Messaging Platform

BirdEye Interactions is being offered free to distressed businesses for texting with customers. (Featured on SmartCustomerService.com.)

Brightcove Launches Continuum Business Continuity Suite

Brightcove Continuum offers live and on-demand solutions for internal communications, live streaming, and video communications.

SugarCRM Launches Sugar Integrate

Sugar Integrate is a cloud-based integration platform to eliminate data silos and provide a seamless view of the customer journey.

UJET Integrates with Salesforce Sales Cloud

UJET's Sales Cloud integration extends its ability to support both pre- and post-sale customer journeys.

DojoMojo Launches SMS Marketing

SMS Marketing complements DojoMojo's lead acquisition network.

Five9 Launches FastTrack Program Amid COVID-19 Outbreak

Five9 FastTrack helps companies transition to work from home quickly. (Featured on SmartCustomerService.com.)

Medallia Launches Take Care Initiative

Medallia Take Care is designed to help companies support customers and employees through the COVID-19 crisis.

SmartAction Releases Rapid Response Virtual Agent

Rapid Response Virtual Agent intercepts callers with a seamless channel-switching experience to answer commonly asked questions and screen callers. (Featured on SmartCustomerService.com.)

NICE inContact Partners with Zoom on Cloud Communications Platform

NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers with video communications. (Featured on SmartCustomerService.com.)

Accenture Acquires Yesler to Add B2B Marketing Services

Accenture's Yesler acquisition adds depth in offerings, such as account-based marketing, customer advocacy, sales enablement, and marketing automation. 

Medallia Launches Insights Suite

Medallia Insights Suite provides consumer insights through a unified market research suite.

Genesys Launches Rapid Response to Help Workforces During COVID-19

Rapid Response gives organizations free cloud contact center solution deployed in 48 hours with no premiums for volume spikes and comprehensive training and support. (Featured on SmartCustomerService.com.)

Dialpad Offers All Products Free to Companies and Individuals Moving to Remote Work

Dialpad is making cloud-based telephony, video conferencing, and call center tools available for free to keep people connected and productive during the COVID-19 outbreak. (Featured on SmartCustomerService.com.)

Airship Updates Journeys with New Visualizations

New capabilities unify all aspects of journey creation, management, and optimization for marketers.

NICE inContact Partners with RingCentral

The combined NICE inContact/RingCentral solution provides cloud contact center, cloud PBX, video meetings, and team messaging for work-from-home agents. (Featured on SmartCustomerService.com.)

Service Objects Updates DOTS Global Email Validation

The new release of Service Objects Email Validation now provides an expanded range of global addresses.

Talkdesk Announces Flexible Deployment and Guardian

Talkdesk has launched a suite of flexible cloud deployment and security options for contact centers. (Featured on SmartCustomerService.com.)