CRM News

Meta Touts Messaging as the Future of Business at Conversations Event

Meta announced plans to expand messaging capabilities for businesses looking for simpler connections with customers.

Qualtrics Launches Community Pulse for Government

Qualtrics Community Pulse helps local governments understand and improve resident experiences.

Clari Launches Align to Unlock Buyer-Seller Insights

Clari Align helps buyers and sellers collaborate to create mutually beneficial action plans.

CleverTap Acquires Leanplum

Clevertap's acquisition of Leanplum expands its capabilities in user engagement and personalization.

Dstillery Launches Custom Patient Targeting 

Dstillery Custom Patient Targeting helps healthcare advertisers reach specific patients without user tracking. 

What CSOs Need to Know About Sense Making, A Gartner Q&A

Gartner analyst Alice Walmesley shares advice for implementing a sense-making sales approach during an interactive Q&A session at the Gartner CSO & Sales Leader Conference.

UserZoom Acquires Testapic

UserZoom's deal to buy Testapic will help it provide user experience insights across Europe

10 Tech Trends Transforming Consumer Behavior

IDC urges companies to align their offerings with evolving customer activities. 

Conversational AI Market to Top $40 Billion by 2032

Future Market Insights expects the conversational AI to grow 17.2 percent per year for the next 10 years. (Featured on SmartCustomerService.com.)

UiPath Integrates with Adobe Document and E-Signature Solutions

UiPath's integration involves Adobe Document Services and Adobe Acrobat Sign.

Omnicom Launches Supply Chain IQ Score

Supply Chain IQ Score leverages Crisp data to direct marketing spend away from products that are low in inventory.

Quantum Metric Launches Visible

Quantum Metric Visible brings website and mobile app behavioral insights to marketers' fingertips.

Gartner Urges Rethinking Customer Understanding, Engagement, and Operating Models at CSO Conference 

Gartner analysts outlined how to sustain growth through disruption at their annual CSO & Sales Leader Conference today.

SupportLogic Launches SX Platform and Applications

SupportLogic's new SX Platform includes AI-backed insights into customer and agent activities. (Featured on SmartCustomerService.com.)

CXera Integrates with Slack

CXera's Slack integration lets users create customer-facing microsites and receive analysis of their usage within the Slack interface.

Casted Launches Insights for Podcasts and Videos

Casted Insights provides visibility into brand engagement and actionable audience metrics across audio and video content.

ConsenSys and LivePerson Launch VillageDAO, a Decentralized Customer Care Platform

The VillageDAO platform will help companies triage issues at scale by mobilizing community users into customer care squads. (Featured on SmartCustomerService.com.)

Invoca Launches Invoca for Multi-Location CX

Invoca for Multi-Location CX provides customer experience, sales, and operations leaders with a centralized platform to help their locations increase appointments and revenue from calls.

Google Integrates with Lotame's Panorama ID

Google has authorized use of Lotame's Panorama ID within its supply-side platform.

NielsenIQ Launches Activate, a Retail Media Solution

NielsenIQ Activate allows retailers to leverage their own data to accelerate new revenue streams.