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CRM News

Treasure Data Puts AI Marketing Cloud on AWS Marketplace

AWS users now have access to Treasure Data's AI Marketing Cloud, AI Agents, and Intelligent CDP. 

Aquant Launches Agent Library

Aquant's Agent Library contains more than 25 specialized, pre-built AI agents.

Pega Partners with Moody's

Banks can now tap into Moody's entity verification directly in Pega CLM and KYC

Synthflow AI Launches OpenAI-Powered BELL Framework

Synthflow AI's BELL Framework helps companies safely deploy voice AI.

IntelePeer Expands Smart Suite to Radiology

IntelePeer's Smart suite of solutions, including SmartAgent, SmartOffice, and SmartAnalytics, are now available for multi-site outpatient radiology groups.

Idomoo Partners with AWS for Video Creation on Amazon Q Business

With Idomoo's integration with AWS, companies can access approved data and assets in Lucas AI Video Creator for brand-aligned video creation.

All Voice AI and Factory Berlin Launch a Monetized Voice-AI Advertising Platform

Factory Berlin's and All Voice AI's new platform embeds promotions and offers directly into live voice conversations.

Fluents.ai Launches Fluents Omnichannel

Fluents Omnichannel fuses voice, SMS, and webchat in one context-aware platform.

3CLogic Deepens Partnership with ServiceNow

Latest partnership will leverage 3CLogic's Communication Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow's AI Experience.

AppDirect to Acquire Tackle

AppDirect and Tackle.io to unite to extend B2B subscription commerce with native hyperscaler marketplace tntegration.

Zendesk Partners with AWS

Collaboration brings together Amazon Connect voice capabilities, conversational analytics, and sentiment analysis with Zendesk Contact Center.

SharpenCX to Merge with Ytel

Merger brings together SharpenCX's intelligent agent technology with Ytel's outbound customer experience capabilities

NIQ Joins TikTok Marketing Partners Program

NIQ has earned a Media Mix Modeling Badge in TikTok's Marketing Partners Program.

OnAudience Integrates with Amazon Ads

OnAudience's integration with Amazon Ads helps marketers with AI-driven audience targeting.

Ooma to Acquire Phone.com

Ooma expands its communications offerings for SMBs with its Phone.com acquisition.

Numa Launches Smart Inbox

Numa's Smart Inbox is a voice AI solution that understands every customer conversation for auto dealerships.

Infobip Expands Branded Calling ID

As rising spam calls erode customer trust, Infobip partners with North American telecom providers to standardize Branded Calling ID for businesses nationwide.

Healthcare CRM Is Poised for Robust Expansion

Market Research Intellect expects the healthcare CRM market to reach $27.6 billion by 2033 with as strong CAGR of 12.2 percent.

Informatica Deepens Partnership with Microsoft

Informatica and Microsoft are working together to help companies build and deploy AI agents through Foundry.

8x8 Adds AI, Omnichannel Enhancements

New capabilities across the 8x8 Platform for CX help teams resolve issues on first contact, streamline follow-ups, and work more efficiently.