COPC Launches Customer Experience Standard for Vendor Management Organizations, Version 6.1
Release 6.1 of the CX Standard for VMOs offers more refined definition of terms and new measurement guidance.
360insights Acquires Consumer Rebate Provider Ohana
The Ohana acquisition expands 360insights' push into rebate management.
Chorus.ai Launches AI-Based Recommendations
Chorus.ai Recommendations highlights key coaching moments and deal risks.
Ytel Integrates CPaaS with Google Cloud Platform, Cloud Text-to-Speech
The integration of Ytel's CPaaS offering gives users more control over the voice output of their interactive voice response systems. (Featured on SmartCustomerService.com.)
LinkedIn Launches Insights and Research Hubs
Insights and Research pages are among the new features in LinkedIn's Success Hub for Marketers.
ActiveCampaign Integrates with Salesforce
ActiveCampaign and Salesforce users can now better align sales and marketing teams while automating unique customer experiences.
Aha! Integrates with Zoom's Unified Communications Platform
The integration lets companies conduct live webcam conversations with their customers. (Featured on SmartCustomerService.com.)
Zilliant Joins Oracle PartnerNetwork as Gold Level Member
Rybbon and SurveySparrow Integrate
Rybbon's partnership with SurveySparrow lets users connects digital incentives and surveys.
Tikit Partners with Enable
Tikit will resell Enable's PitchPerfect marketing solution.
Zaius Integrates with Magento
Zaius has joined the Magento Technology Partner program and released an extension for Magento 2, offering a unified view of the customer across the entire organization, from commerce to marketing.
Appen Enhances Its AI Training Platform
Appen has launched feature updates for its AI training data solution.
PerimeterX Acquires PageSeal
PerimeterX has expanded its offerings for e-commerce with the acquisition of PageSeal and the release of PerimeterX Page Defender.
LivePerson Adds Routing and Agent Assistance Tools to Maven AI
LivePerson's upgraded conversational AI features increase agent efficiency and solve routing problems to help companies orchestrate customer journeys at scale. (Featured on SmartCustomerService.com.)
Zappix Launches Fintech Solution For Automated Customer Self-Service
Zappix has leveraged its self-service automation technology to launch a solution for the financial services industry. (Featured on SmartCustomerService.com.)
FrontdeskAI Adds Customer Engagement Analytics
Frontdesk's AI-powered dashboards deliver intelligence and insights across all franchise locations. (Featured on SmartCustomerService.com.)
Shopify Launches Shopify Chat
Shopify Chat advances conversational commerce for retailers.
TapClicks and ApexChat Partner
TapClicks has integrated live chat data into its marketing platforms.
TeleSign Adds RCS Messaging
TeleSign's ew API offering enables companies to engage directly with consumers through feature-rich mobile messaging.
Ignite Sales Launches Neuro 2.0 Customer Engagement Platform
Neuro 2.0 offers increased flexibility to guide consumers through every touchpoint, with every line of business, in any language.