CRM News

IDC Predicts Strong Growth for Big Data and Business Analytics

Worldwide revenue for big data and business analytics solutions is forecast to reach $260 billion in 2022, up from $166 billion today.

Lexalytics Updates Intelligence Platform for European Customers

Lexalytics now provides one-click selection for regional data processing and native support for Romanian.

Vendasta Launches Advertising Intelligence

Advertising Intelligence is Vendasta's new advertising reporting and analytics tool.

Research Now SSI Acquires DMA-Institute

Research Now SSI expands its solution for ad measurement and effectiveness by acquiring audience verification capability.

CallRail Launches Cost-Per-Lead Solution

New feature aims to help marketers with attribution.

NewsCred Joins Marketo Accelerate Program and Announces New Platform Integrations

NewsCred's partnership with Marketo adds email creation and analytics integrations. Launches Neural Insights's Neural Insights uses artificial intelligence to find the accounts that sales reps aren't contacting.

How to Make Automated Customer Interactions More Engaging (Video)

AWS Head of Product, Language Tech Vikram Anbazhagan discusses four key elements of bot interactions that can increase customer engagement in this clip from his keynote at CRM evilution 2018.

TeamSupport Adds IBM Watson Sentiment Analysis to Its Customer Distress Index

The addition aims to help support teams uncover sentiment data to better understand their customer relationships.

LinkedIn Sales Solutions Launches Deals

The new feature aims to give reps and managers a better way to understand and manage sales pipeline data.

FastSpring Launches WordPress Plugin for Digital Commerce

FastSpring's WordPress plug-in helps companies sync e-commerce operations.

Mavenlink Introduces Mavenlink M-Bridge Integration Platform

Mavenlink M-Bridge helps services firms facilitate their unique business processes.

Versium Launches Developer Portal With API Access to Marketing and Data Solutions

Developers and system integrators can now build data technology tools directly into CRM, marketing automation, and e-commerce systems

Hitachi Solutions Updates Its Ecommerce Platform

Hitachi Solutions America has updated its Ecommerce platform to make the online sales offering more agile, intuitive, and powerful.

NICE and Cloud9 Technologies Integrate

NICE integrates its NICE Trading Recording with Cloud9 Technologies' C9 cloud-based voice trading platform.

Infor Releases Updated Enterprise Asset Management Solution

The latest enhancements to Infor EAM include GDPR compliance and extended support functionality.

How Amazon Connect's Open Platform Integrates with CRMs (Video)

Pasquale DeMaio, General Manager, Amazon Connect, AWS, explains how Amazon Connect works with both off-the-shelf and custom CRM systems in this clip from his keynote at CRM evolution 2018.

Fision Merges with Continuity Logic

The merger of Fision and Continuity Logic will yield a cloud platform for business processes, from digital asset management and agile marketing to business continuity and risk management.

Merkle and Cardinal Path Partner to Deliver Google Analytics 360

Cardinal Path is bringing Google Analytics 360 to Merkle's marketing clients.

Shift4 Payments and Venuetize Partner to Add Secure Payment Functionality to Mobile Event Platform

The integrated mobile solution allows for a personalized and secure entertainment experience.