CRM News

Bambuser Acquires Relatable

Bambuser's $24 million acquisition of Relatable brings video shopping, influencer marketing, and social commerce together.

Data and Governance Take Center Stage at Informatica Event

Speakers at Informatica's MDM 360 Summit emphasized the need for digital transformation.

Talkdesk Launches Flexible Shopping Solution

Talkdesk Flexible Shopping helps retailers and manufacturers ready their contact centers for new ways of shopping.

Google Updates Google Analytics with More Privacy Controls

As cookies get phased out, Google is reworking its measurement and analytics products to help users manage consent.

Aspect Software Merges with Noble Systems

The combined company will rebrand as Alvaria. (Featured on SmartCustomerService.com.)

3CLogic Partners with ServiceNow

3CLogic's voice-enabling solution complements ServiceNow's digital workflows with integrated natural language processing, artificial intelligence, analytics, and intelligent agent routing. (Featured on SmartCustomerService.com.)

MeaningCloud Partners with Webhose

MeaningCloud and Webhose are pairing up to provide deep text analytics on web-based content.

Vivantio Launches FLEXBridge for Customer Service Integrations

FLEXBridge facilitates connections between Vivantio's Unified Service Platform and other business applications. (Featured on SmartCustomerService.com.)

LiveIntent Launches Native Ad Blueprints

Native Ad Blueprints is a scaled native email advertising solution for publishers.

LinkedIn Adds Features to Sales Navigator

LinkedIn's latest product enhancements help companies manage account leads and account maps more easily.

Auth0 Launches Auth0 identity OS

Auth0 identity OS is a building platform for identity management.

Amplitude Acquires Iteratively

Amplitude adds to its data management and personalization capabilities with its purchase of Iteratively.

Ignite Sales Partners with Vericast

Ignite Sales' technology will power Vericast's Harland Clarke solution for customer engagement.

Factoreal Introduces SMS Marketing Channel

Factoreal has added an SMS marketing channel to its suite of marketer-focused automation features.

Delphix Releases Data Compliance Capabilities for Salesforce 

Delphix's new solution helps Salesforce users unlock Salesforce data while maintaining data privacy.

Calix Integrates Marketing Cloud with Mailchimp

Calix's Marketing Cloud integration with Mailchimp will help marketers segment and manage email marketing campaigns.

Thrio Offers Microsoft Teams Integration

Thrio has connected its cloud contact center software with Microsoft's collaboration suite. (Featured on SmartCustomerService.com.)

Zeotap Launches Predictive Audiences

Predictive Audiences allows users of Zeotap's Customer Data Platform to create and activate machine-learned segments.

Incentive Solutions Acquires OneAffiniti

Through its acquisition of OneAffiniti, Incentive Solutions is adding to its channel marketing portfolio.

Marchex Launches Engage for Automotive

Marchex Engage for Automotive is a conversational analytics solution for auto dealerships.