InMoment Launches Competitor Intelligence

InMoment's Competitor Intelligence empowers businesses with conversational-style AI insights to build reputation in real time.

Loyalty's Impact on Brand Profitability Has Increased, Brand Keys Finds

Levi Strauss, Macy's, Dicks Sporting Goods, Dollar Tree top Brand Keys' Retail Brand Loyalty Index

Stravito Achieves SOC 2 Type II Attestation

Stravito collect certification for its information security measures.

AT&T and TransUnion Launch  Reason for Call Display

AT&T wireless customers can now see companies' names, logos, and reasons for calls on verified incoming calls on most Android devices.

Workbooks Adds Project Management to No-BS CRM platform 

Workbooks CRM platform additions help users assign budgets and track the results of their CRM efforts.

Coveo Launches Passage Retrieval API

Coveo's Passage Retrieval API enhances the accuracy, relevance, and security of genAI applications.

Vidyard Launches Video Sales Agent

Vidyard's Video Sales Agent is an agentic AI video engagement solution for triggered sales automation.

Talkdesk Achieves FedRAMP Agency Authority

Talkdesk's FedRAMP certification authorizes U.S. government entities to use CX Cloud Government Edition. (Featured on SmartCustomerService.com.)

Particular Updates Retail Media Platform

Particular Audience's Retail Media update includes ad placement, campaign management, and targeting options.

Call Center AI Market to Grow by $4.3 Billion to 2028

Technavio sees huge benefits in contact center chatbots and intelligent virtual assistants, which is fueling industry growth. (Featured on SmartCustomerService.com.)

Capacity Acquires YouCanBookMe

Capacity expands its scheduling automation capabilities with YouCanBookMe acquisition.

Smarsh Acquires CallCabinet

Smarsh joins the compliant call recording and AI-powered analytics markets with CallCabinet deal.

Natterbox Launches Digital Solution

Natterbox Digital unifies voice, WhatsApp, and SMS interactions on one platform natively integrated into Salesforce. (Featured on SmartCustomerService.com.)

Pipedrive Unveils Agentic AI Experience

Pipedrive's new AI vision introduces 24/7 digital teammates that intelligently guide sales teams.

Zuper Unveils Zuper Connect and Zuper Pay

Zuper Connect and Zuper Pay help field service businesses manage communication and payments.

Paytronix Launches Catering Capabilities

Paytronix's new functionality includes 20 features to streamline catering order management while elevating the customer experience.

Zoho Launches Zia Agents, Agent Studio, and Agent Marketplace

Zoho's Zia Agents is an AI platform supporting autonomous agents.

UserTesting Launches Insights for Impact for Non-Profits

UserTesting's Insights for Impact provides nonprofits with tools to understand audiences.

Meta’s Threads Starts Showing Ads

Meta's Threads microblogging app is testing ads in feeds in the U.S. and Japan.

Intradiem Extends Partnership with Five9

New partnership combines Intradiem's real-time contact center automation with Five9's Intelligent CX. (Featured on SmartCustomerService.com.)