CRM News

Ada Launches Social Channels

Ada's Social Channels features let users build once and deploy across WhatsApp and Facebook, with other channels to follow. (Featured on SmartCustomerService.com.)

Vistar Media Partners with Accretive Media to Expand Its Audience Data

With the combination of Vistar and Accretive, people-based custom audience segments now available for digital out-of-home targeting on Vistar's demand-side platform. 

Amobee Partners with Vistar Media and Place Exchange

Amobee enhances its digital-out-of-home advertising offering,

AccuData Launches NextGen Behavioral Targeting

NextGen Behavioral Targeting lets marketers serve digital display ads to consumers based on their online search behavior.

Alchemer Partners with Voxpopme

Voxpopme and Alchemer are partnering to bring video to customer feedback.

Salesforce Introduces Service Cloud Workforce Engagement, Hyperforce, and Einstein Automate

Salesforce Service Cloud Workforce Engagement helps contact center leaders predict customer demand and organize their workforces to staff the right agents with the right skills at the right time.

Nextiva Updates NextOS Platform with Greater Automation

NextOS brings all communication and collaboration tools for customers and teams into one dashboard.

Medallia Partners with Five9 to Provide Contact Center Leaders with Rich Insights

The Medallia and Five9 integration provides real-time and post-call customer feedback and actions. (Featured on SmartCustomerService.com.)

LinkedIn Launches LinkedIn Sales Insights (LSI)

LinkedIn Sales Insights is a data analytics tool that allows sales organizations to tap into data about LinkedIn's 722 million members.

AWS Updates Amazon Connect

Amazon Web Services has added to Amazon Connect with five capabilities powered by AWS's machine learning technology. (Featured on SmartCustomerService.com.)

Gupshup Launches GIP Messaging Channel

GIP is an internet-based consumer messaging channel.

ZoomInfo Launches Privacy Clusters

ZoomInfo Privacy Clusters help companies build long-term go-to-market strategies with customer intent data.

Salesforce Acquires Slack for Nearly $28 Billion

After a week of speculation, Salesforce is acquiring Slack to make it the communication platform for Customer 360.

Facebook Buys Kustomer

Kustomer acquisition expected to help Facebook expand into social commerce and business communications.

Verint Introduces Digital Behavior Analytics

Verint's Digital Behavior Analytics helps companies understand how customers navigate their digital properties.

Translations.com Integrates GlobalLink Connect with Pimcore

Partnership helps companies localize multilingual content.

Seismic Acquires Grapevine6

Seismic's Grapevine6 deal will enable digital sales engagement across multiple customer-facing social media and digital platforms.

Acxiom Partners with diwo

The Acxiom/diwo partnership will provide new optimization capabilities that leverage customer data and AI .

ServiceNow Acquires Element AI

Element.AI to help ServiceNow add artificial intelligence to its workflow platform.

MetaCX and Valuize Launch Co.Lab

Co-Lab provides a starting point for digital transformation of the B2B customer lifecycle