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CRM News

Ada Enhances AI Agent

New capabilities make Ada's AI Agent smarter, more trustworthy, and capable of reasoning. (Featured on SmartCustomerService.com.)

Mindbreeze InSpire Available on Google Cloud Marketplace

Mindbreeze's InSpire knowledge management solution is now available in all the major cloud marketplaces.

Canva Unveils New and Upgraded Products at Canva Create

Canva unveiled Canva Enterprise, Canva Courses and Work Kits, updates to Visual Suite and Magic Studio, and several major product redesigns.

Harness Sales Culture to Drive Sales Performance, Gartner Says at Its CSO & Sales Leader Conference

Gartner experts identified sales strategies and cultural attributes to boost connectedness.

TELUS International Partners with eGain

TELUS elevates its contact center-as-a-service offering with eGain's knowledge management and AI. (Featured on SmartCustomerService.com.)

Pricefx Optimized Dynamic Pricing Now Premium Certified for SAP S/4HANA

Now an SAP-endorsed app, Pricefx leverages AI optimization to support the entire pricing journey and help drive more profit within SAP workflows.

PandaDoc Launches Rooms for Sharing Sales Content

PandaDoc's Rooms is a hub to help sales teams close more deals and shorten deal cycles with document sharing, stakeholder management, and communication features.

Fast Simon Launches GenAI Hybrid Search

Fast Simon's GenAI Hybrid Search combines keyword and vector search to improve e-commerce search results.

Adaptive Sales Organizations Are Three Times More Likely to Grow, Gartner Finds

Experts reveal how to construct and leverage an adaptive organization at the Gartner CSO & Sales Leader Conference.

Sanity Launches Sanity Create

Sanity Create is an AI-assisted content workspace integrated with a CMS.

ZoomInfo Releases ZoomInfo Copilot

ZoomInfo's AI-powered ZoomInfo Copilot is a sales assistant that can push insights and actions to teams.

SugarCRM Acquires sales-i

The combination of SugarCRM and sales-i will unlock the value of ERP and CRM data.  

Zilliant Updates Its CPQ Suite with Generative AI

Generative AI provides analytics, guidance, and an assistant in Zilliant CPQ.

Salesforce Unveils Einstein 1 Marketing and Commerce Innovations

Einstein Copilot now helps businesses with daily marketing and merchandising tasks, unifies business and commerce data, and provides AI-powered personalization.

Informatica Unveils New Integrations, GenAI Solutions at Informatica World

Informatica is bringing its Intelligent Data Management Cloud (IDMC) platform to many more applications and users.

Maycode Partners with DRUID AI

Maycode partners with DRUID AI to leverage conversational AI solutions.  

Veritonic Debuts Cross-Podcast Listener Measurement

Veritonic's cross-podcast listenership measurement aggregates data to track and analyze listener behavior across podcasts and platforms.

Zappix Partners with Vee24

Zappix integrates Vee24's co-browsing, screen sharing, and video chat into its Digital Agent Assist solution. (Featured on SMartCustomerService.com.)

Veritone's AI Solutions for Public Sector Now Available in AWS Marketplace

Veritone has expanded the accessibility and reach of its government AI solutions with AWS Marketplace listings.

Adobe Launches Express for Enterprise

Adobe Express for Enterprise helps users accelerate on-brand content creation and production.