LLM Prompt Generation Tools Market to Top $1 Billion by 2031

Valuates sees LLM prompt generation growing in marketing and other CRM use cases.

Sinch Launches agentic conversations

Sinch agentic conversations operationalize AI agents across messaging, voice, and email at scale.

ServiceNow Launches Autonomous Workforce and Adds Moveworks to the ServiceNow AI Platform

New ServiceNow EmployeeWorks solution connects conversational AI chat and enterprise search from Moveworks with autonomous workflows for nearly 200 million employees

Sweep Launches Multi-Org Agent for Salesforce

Sweep's Multi-Org Agent helps companies manage multiple Salesforce environments and will extend to Snowflake and ServiceNow.

Momentum Launches Native Google Meet Recording and Autopilot for Contacts

Momentum launches Autopilot for Contacts alongside Momentum Native Google Meet Recording to turn every sales conversation into CRM intelligence automatically.

Deepdub Partners with Wonderful

Wonderful's AI agents will leverage Deepdub's  eTTS technology to deliver natural, emotionally-nuanced voice experiences. (Featured on SpeechTechMag.com.)

Marchex Partners with Solera

Marchex has integrated with Solera's platform for automotive dealerships.

Moveworks from ServiceNow Achieves FedRAMP Moderate Authorization

The Moveworks platform can now provide secure conversational AI to public sector.

Aspect Announces Aspect Intelligence

New capabilities embed predictive, policy-aware intelligence directly into forecasting, scheduling, and real-time operations. (Featured on SmartCustomerService.com.)

Yottaa Expands Web Performance Cloud

Yottaa's enhanced platform unifies browser, edge, and origin data for a shared view of e-commerce site performance and AI-driven insights.

Talkdesk Launches Automation Flows and Extends Autopilot

Automation Flows drives autonomous orchestration across back-end systems, and Autopilot extends agentic AI into the email channel. (Featured on SmartCustomerService.com.)

Gong Launches Mission Andromeda

Gong's Mission Andromeda expands its Revenue AI OS to enablement and account management.

Klaviyo Partners with Google

Partnership brings together Google's search and discovery with Klaviyo's B2C CRM to turn customer intent into lasting relationships.

Outreach Joins Anthropic's Model Context Protocol Ecosystem

Outreach and Claude collaborate to help revenue teams do more with a new MCP connector.

SurveyMonkey Launches Free Hub

SurveyMonkey's free research, analysis, and validation tools for setting up surveys.

Almost All Customer Service Leaders Under Pressure to Implement AI This Year

More than 80 percent of organizations plan to expand human agent responsibilities in 2026, Gartner finds.

Experian Acquires AtData

Experian expands its data capabilities with email insights provider AtData acquisition.

GReminders Integrates with Orion's Redtail CRM

Enhanced integration embeds GReminders' meeting lifecycle technology directly into Redtail CRM workflows.

Bambuser Integrates with Lovable

Integration combines Bambuser's video intelligence platform with Lovable's no-code solution that lets companies build and customize full-stack e-commerce stores, marketplaces, and analytics tools.

Channel99 Connects Marketing Intelligence Data to GenAI Platforms

A new MCP server enables real-time access to Channel99 marketing performance data within ChatGPT, Microsoft Copilot and Claude.