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CRM News

MaritzCX Announces AI Suite of Products

MaritzCX's new AI-powered applications are designed to help companies derive more value from data and improve experience management.

LionOBytes Integrates with Constant Contact, Mailchimp, and QuickBooks

Integrations allow users to manage email lists and campaigns and accounting from within the LionO360 CRM platform.

Teradata Introduces Vantage Customer Experience and Vantage Analyst

Teradata is extending its Vantage offerings in the cloud with a new customer data platform and simplified advanced analytics.

AnswersAnywhere Integrates with ServiceMax Go

New tighter security controls and usage analytics provide greater control over knowledge bases, which can now be accessed directly from within ServiceMax Go.

OnviSource Releases iMachine AI Software

iMachine powers OnviSource's advanced analytics, robotic process automation, and intelligent virtual agents.

Speakeasy Introduces Nerv, an AI Engine for Customer Intent

Speakeasy AI's Nerv delivers dynamic audio machine learning that creates tailored language models based on voice of the customer.

eGain Adds to Its Solve Customer Service Suite

Enhancements to eGain Solve include conversational automation, augmented agents, and full-spectrum analytics. (Featured on SmartCustomerService.com.)

Lead411 Offers Email/SMS Automation with Reach

Lead411 users can now send automated email and/or SMS campaigns directly from Lead411.

MessageGears Now Supports Google's AMP for Email

MessageGears' AMP for Email support will empower marketers to build more interactivity and personalization into their email marketing campaigns.

Adobe Adds AI to Experience Platform and Audience Manager

Adobe has injected artificial-intelligence-powered personalization and streamlined activation into Adobe Experience Platform and Adobe Audience Manager.

Verint Launches Knowledge Anywhere KM Enhancements

Artificial intelligence and increased automation better connect people to information with Verint's Knowledge Management Professional.

FocusVision Adds to the Decipher Survey Platform

Users of FocusVision's Decipher survey platform can now import survey questions directly from Microsoft Word.

Bluecore Launches Bluecore Site

Bluecore Site applies consumer and product insights to offers and recommendations as consumers move across digital channels.

Vision Critical Launches Sparq Fall '19 Release

The Sparq Fall '19 release helps companies gain active consent to collect and use customer data.

Tatango Partners with Exago for Business Intelligence Capabilities

Tatango's partnership with Exago yields a reporting solution for text message marketing.

Zendesk Introduces Partner Program

The Zendesk Partner Program opens a global ecosystem of partners to help companies deliver a better customer experience.

Salesforce Enhances Nonprofit Cloud

Salesforce further helps nonprofits with case, volunteer, and program management capabilities.

TapClicks Integrates with Amazon Advertising API

TapClicks' integration with the Amazon Advertising API enhances omnichannel marketing analytics and intelligence.

ClickDimensions Launches Intelligent Dashboards

ClickDimensions' Intelligent Dashboards bring reporting to Microsoft Dynamics.

Phone2Action Partners with Blackbaud

Phone2Action is working with Blackbaud to offer its advocacy solutions on the Blackbaud Partner Network.