DiscoverOrg Expands B2B Database
10 Dec 2018
The newest version provides significantly more coverage of small and mid-sized businesses.
Magnolia Releases Version 6.0 of Content Management Solution
10 Dec 2018
The newest version of Magnolia CMS offers marketers a more versatile solution with contextual search, tagging, and modeling functionality.
Fonolo Enhances Its Call-Back System
07 Dec 2018
Fonolo's new features support increased security, reporting, customization, and accessibility. (Featured on SmartCustomerService.com.)
CallRail Enhances Cost-Per-Lead Solution with Multichannel Data
06 Dec 2018
With this enhancement, marketers can now attribute conversions from multiple interaction types and channels.
Absolutdata Launches NAVIK ResearchAI
06 Dec 2018
Absolutdata's NAVIK ResearchAI allows companies to conduct research with natural language question-and-answer capabilities and automated report creation.
OutboundEngine Launches iOS Mobile App
06 Dec 2018
OutboundEngine's iOS app helps SMBs engage with leads in real time.
Verint Launches New Automated Verification Features
06 Dec 2018
The robotic process automation solution monitors the end-to-end health of contact center systems. (Featured on SmartCustomerService.com.)
Dialpad Launches Dialpad Support for Call Centers
05 Dec 2018
Dialpad Support for Call Centers features real-time AI tools. (Featured on SmartCustomerService.com.)
Voci Introduces Advanced Voice-Based Biometrics
05 Dec 2018
Voci's new technology helps companies develop apps to prevent fraud, safeguard privacy, and improve customer experiences.
True Influence Launches OpportunityBASE
05 Dec 2018
OpportunityBASE joins True Influence's InsightBASE API-layered platform to deliver high-quality leads.
Veeva Introduces New Digital Asset Management
05 Dec 2018
Veeva Digital Asset Management lets marketers distribute, update, and withdraw content across digital channels with Vault PromoMats and Vault MedComms.
SkyTouch Technology and Whistle Messaging Strengthen Partnership for Cloud-Based Digital Assistants
05 Dec 2018
SkyTouch's next generation integration platform /CONNECT and Whistle's Customer Engagement platform are integrated.
Speakeasy Enhances Integrations Between IVRs and Digital Bots
05 Dec 2018
The latest release works with the entire Speakeasy AI suite to allow customers to switch from IVR to chat and/or IVR to bot. (Featured on SmartCustomerService.com.)
Zappix Unveils Actionable Analytics as Part of the Zappix Analytics Suite
05 Dec 2018
New capabilities allow companies to actively understand and analyze customer trends. (Featured on SmartCustomerService.com.)
LivePerson Launches Maven Conversational AI
05 Dec 2018
LivePerson Maven replaces traditional websites and toll-free phone numbers for communications with customers. (Featured on SmartCustomerService.com).
Salesforce Announces IoT Insights for Field Service Lightning
05 Dec 2018
The solution aims to provide the data necessary to deliver predictive customer service for Internet of Things (IoT) devices. (Featured on SmartCustomerService.com.)
MapAnything Acquires TerrAlign
04 Dec 2018
The combined companies will help sales leaders optimize territory planning and management.
MomentFeed Launches Event Manager
04 Dec 2018
MomentFeed Events Manager helps multilocation companies create, publish, and manage events at scale.
ZoomInfo Enriches Company Data Offerings
04 Dec 2018
ZoomInfo has added real-time firmographic data in the form of Newfeeds and Hierarchies.
Directly Announces CX Automation Platform
04 Dec 2018
The platform leverages the knowledge of expert users to help companies provide quick and effective customer service.