85% of Consumers Prefer Interacting with Humans vs. AI Agents

Customers are growing more accepting of AI in customer service interactions, but a human is still preferred, Metrigy finds. (Featured on SmartCustomerService.com.)

Typeface Launches Marketing Orchestration Engine

Typeface's Marketing Orchestration Engine unifies brand intelligence, AI agents, and IT systems for governed, repeatable campaign execution at scale.

AirOps Adds CMS and Project Management Integrations

AirOps brings AI search optimization directly into the content stack with new integrations across Webflow, WordPress, Contentful, Sanity, Asana, ClickUp, Monday.com, and more.

Riskified Expands AI Agent Intelligence

Riskified leverages its data infrastructure to help merchants deploy highly personalized, secure AI shopping assistants.

LiveRamp Launches Agentic AI Upgrades

LiveRamp's agentic AI upgrades multiply the effectiveness of agent-powered marketing.

Dialpad Advances Agentic AI Platform

New Dialpad capabilities help companies identify high-impact AI use cases, validate ROI for deployment, and scale safely into production. 

Smartly Integrates with Amazon DSP

Smartly's integration with Amazon DSP unifies social and CTV campaigns, pairing creative with full-funnel activations and reporting across Amazon's streaming inventory.

Rocketlane Launches Nitro, an Agentic Execution Platform for Professional Services

Rocketlane Nitro helps services teams deliver more projects with the same headcount

PAR Technology Launches PAR Retail Drive AI

PAR Retail Drive AI is an intelligence layer to simplify operations and strengthen customer loyalty for convenience and fuel retailers.

LLM Prompt Generation Tools Market to Top $1 Billion by 2031

Valuates sees LLM prompt generation growing in marketing and other CRM use cases.

Sinch Launches agentic conversations

Sinch agentic conversations operationalize AI agents across messaging, voice, and email at scale.

ServiceNow Launches Autonomous Workforce and Adds Moveworks to the ServiceNow AI Platform

New ServiceNow EmployeeWorks solution connects conversational AI chat and enterprise search from Moveworks with autonomous workflows for nearly 200 million employees

Sweep Launches Multi-Org Agent for Salesforce

Sweep's Multi-Org Agent helps companies manage multiple Salesforce environments and will extend to Snowflake and ServiceNow.

Momentum Launches Native Google Meet Recording and Autopilot for Contacts

Momentum launches Autopilot for Contacts alongside Momentum Native Google Meet Recording to turn every sales conversation into CRM intelligence automatically.

Deepdub Partners with Wonderful

Wonderful's AI agents will leverage Deepdub's  eTTS technology to deliver natural, emotionally-nuanced voice experiences. (Featured on SpeechTechMag.com.)

Marchex Partners with Solera

Marchex has integrated with Solera's platform for automotive dealerships.

Moveworks from ServiceNow Achieves FedRAMP Moderate Authorization

The Moveworks platform can now provide secure conversational AI to public sector.

Aspect Announces Aspect Intelligence

New capabilities embed predictive, policy-aware intelligence directly into forecasting, scheduling, and real-time operations. (Featured on SmartCustomerService.com.)

Yottaa Expands Web Performance Cloud

Yottaa's enhanced platform unifies browser, edge, and origin data for a shared view of e-commerce site performance and AI-driven insights.

Talkdesk Launches Automation Flows and Extends Autopilot

Automation Flows drives autonomous orchestration across back-end systems, and Autopilot extends agentic AI into the email channel. (Featured on SmartCustomerService.com.)