WithSecure Unveils Identity Protection for Salesforce

WithSecure's Identity Protection for Salesforce can detect compromised partner and customer accounts before they can be used in attacks.

Bloomreach and Uniform Unveil Conversational Commerce Framework

Solution combines composable technology and generative AI to help companies build conversational shopping experiences.

Informatica Updates Customer Success Offerings

Informatica's latest update includes more AI capabilities and analytics.

Yelp Expands AI Features

Yelp's new AI features make local discovery more conversational, visual, and seamless.

Uptempo Launches Uptempo 2.0

Uptempo 2.0 unifies campaign execution, performance, and finance data for marketers.

Amplitude Adds MCP and AI Agents

Amplitude has expanded the beta program for its AI Agents.

WestCX Launches Pharmacy Agentic AI Solution

WestCX's new agentic AI solution enables pharmacies to automate patient communications.

Momentum Launches Deep Research

Momentum Deep Research delivers strategic customer and business analysis from CRM and other data.

Aspect and Cresta Partner to Power Workforce Planning with Agentic AI

New integration between Cresta and Aspect bridges workforce planning with AI-powered coaching. (Featured on SmartCustomerService.com.)

Talkdesk Adds Agentic AI to Copilot and Integrates with Databricks

New agentic AI capabilities powered by Talkdesk Customer Experience Automation empowers human agents to request real-time guidance and resolve issues faster and more confidently.

Vibes Launches RCS Studio

Vibes' RCS Studio helps developers create and launch RCS agents quickly.

CreatorIQ Introduces SafeIQ

CreatorIQ's SafeIQ is a brand safety infrastructure for creator marketing.

Gong Launches Orchestrate at Its Celebrate Conference

Gong Orchestrate and new AI-driven capabilities aim to help businesses increase rep productivity; accelerate execution, and empowering smarter, faster decision-making in a unified, trusted Revenue AI Operating System.

Marchex Launches  AI-Powered Solution for Senior Living Organizations

Marchex's Senior Living Solution provides insights into conversations for senior living organizations.

Syndigo Releases Syndigo OpenAI Connect and Syndigo GEO

Syndigo OpenAI Connect and Syndigo GEO make it easy for LLMs and consumers to discover, compare, and buy products in the era of AI shopping.

Seismic’s Fall 2025 Release Introduces Aura AI Agents

Seismic's new purpose-built Aura Agents help go-to-market teams.

Cloud5 Sees Unprecedented Contact Center Employee Tenure

In an industry plagued by high turnover, Cloud5 celebrates eight employees with 25 years of service.

UJET Announces Reseller Partnership with Laivly

UJET customers will be able to procure Laivly's AI agent, Sidd, directly through UJET. (Featured on SmartCustomerService.com.)

Qualified Introduces Piper for Gong

Qualified's Piper is an AI sales agent that greets high-intent buyers the moment they arrive on websites from Gong Engage emails, immediately working to convert into pipeline.

A Q&A with Ashu Roy, eGain's CEO

eGain's outlook for AI is positive, chair and CEO says in an exclusive interview at Solve '25.