8x8 Delivers AI-Powered Platform Innovations

Platform enhancements include extending 8x8 Intelligent Customer Assistant to support voice interactions and additional AI capabilities across the entire 8x8 platform. (Featured on SmartCustomerService.com.)

MessageGears Enhances Real-Time Analytics

MessageGears' analytics enhancements provide comprehensive insights into customer behavior and campaign performance accessed directly from data warehouses.

Gopuff Launches In-House Ads Platform

Powered by AI, Gopuff's In-House Ads Platform offers intelligent audience targeting and objective-based buying tools.

Hashing Doesn't Make Data Anonymous, FTC Rules

Hashing can still be used to identify users over time, the Federal Trade Commission stated this week.

Vonage Launches Intelligent SIP Capabilities

Vonage's Intelligent SIP drives better management of voice connectivity and speech applications. (Featured on SmartCustomerService.com.)

Aionic Digital Partners with MoEngage

Aionic Digital and MoEngage are teaming up to enhance digital commerce and communication solutions.

Eltropy Launches Safe-AI Suite

AI Agents, AI Assistants, and AI Intelligence comprise Eltropy's Safe-AI Suite offering.

Metricool Unleashes Advanced Features for Social Media Managers

Metricool is upgrading its AI capabilities and releasing new integrations across LinkedIn, Google Drive, and Canva.

ServiceNow Partners with Boomi

Boomi will use ServiceNow solutions to deliver streamlined customer support and improved self-service experiences, and ServiceNow will integrate Boomi's API Management capabilities with Automation Engine.

Superhuman Launches Superhuman for Sales

Superhuman for Sales automates a number of email functions, including sending, calendaring, collaboration, and content creation.

ServiceNow Acquires Raytion

ServiceNow's acquisition of Raytion will enhance genAI-powered search and knowledge management capabilities on the Now Platform.

Serviceaide Launches ChangeGear Digital Service Platform

Serviceaide's ChangeGear Digital Service Management Platform will automate conversations and provide support for end users and support analysts.

Broadvoice Achieves SOC 2 Certification for CCaaS and UCaaS Platforms

Broadvoice has met Trust Services Criteria for data security protection controls. (Featured on SmartCustomerService.com.)

Dialpad Enhances Ai Sales

Dialpad's Ai Sales includes AI-powered sales analytics and coaching tools.

Fast Simon Launches Merchandising AI Assistant

Fast Simon's Merchandising AI Assistant helps merchandisers create campaigns and displays using natural language.

Act! Launches Act! Premium v26

Act! Premium v26 offers streamlined team coordination, generative artificial intelligence to inform email marketing campaigns, and improved interoperability with Microsoft Outlook.

Audience Town Launches Real Estate Search Marketing Analytics Platform

Audience Town's Search Analytics platform helps home builders attribute home sales to paid marketing.

Zappix’s Digital Patient Engagement Solution Is Now Available in Epic Connection Hub

Zappix integrates with Epic, allowing healthcare providers to add digital engagement to their workflows.

Yelp Adds Advertising Features for National and Multilocation Businesses

Yelp's Summer Ad Product Release includes Request a Quote for Brands, Yelp Guaranteed,  Spotlight video ads, the expansion of Yelp Audiences for audio platforms, and a new conversion API.

TrustRadius Launches Intent-Driven Leads Program

TrustRadius' Intent-Driven Leads harnesses user reviews and downstream intent data to generate in-market leads.