Meta Touts Messaging as the Future of Business at Conversations Event
Meta announced plans to expand messaging capabilities for businesses looking for simpler connections with customers.
Qualtrics Launches Community Pulse for Government
Qualtrics Community Pulse helps local governments understand and improve resident experiences.
Clari Launches Align to Unlock Buyer-Seller Insights
Clari Align helps buyers and sellers collaborate to create mutually beneficial action plans.
CleverTap Acquires Leanplum
Clevertap's acquisition of Leanplum expands its capabilities in user engagement and personalization.
Dstillery Launches Custom Patient Targeting
Dstillery Custom Patient Targeting helps healthcare advertisers reach specific patients without user tracking.
What CSOs Need to Know About Sense Making, A Gartner Q&A
Gartner analyst Alice Walmesley shares advice for implementing a sense-making sales approach during an interactive Q&A session at the Gartner CSO & Sales Leader Conference.
UserZoom Acquires Testapic
UserZoom's deal to buy Testapic will help it provide user experience insights across Europe
10 Tech Trends Transforming Consumer Behavior
IDC urges companies to align their offerings with evolving customer activities.
Conversational AI Market to Top $40 Billion by 2032
Future Market Insights expects the conversational AI to grow 17.2 percent per year for the next 10 years. (Featured on SmartCustomerService.com.)
UiPath Integrates with Adobe Document and E-Signature Solutions
UiPath's integration involves Adobe Document Services and Adobe Acrobat Sign.
Omnicom Launches Supply Chain IQ Score
Supply Chain IQ Score leverages Crisp data to direct marketing spend away from products that are low in inventory.
Quantum Metric Launches Visible
Quantum Metric Visible brings website and mobile app behavioral insights to marketers' fingertips.
Gartner Urges Rethinking Customer Understanding, Engagement, and Operating Models at CSO Conference
Gartner analysts outlined how to sustain growth through disruption at their annual CSO & Sales Leader Conference today.
SupportLogic Launches SX Platform and Applications
SupportLogic's new SX Platform includes AI-backed insights into customer and agent activities. (Featured on SmartCustomerService.com.)
CXera Integrates with Slack
CXera's Slack integration lets users create customer-facing microsites and receive analysis of their usage within the Slack interface.
Casted Launches Insights for Podcasts and Videos
Casted Insights provides visibility into brand engagement and actionable audience metrics across audio and video content.
ConsenSys and LivePerson Launch VillageDAO, a Decentralized Customer Care Platform
The VillageDAO platform will help companies triage issues at scale by mobilizing community users into customer care squads. (Featured on SmartCustomerService.com.)
Invoca Launches Invoca for Multi-Location CX
Invoca for Multi-Location CX provides customer experience, sales, and operations leaders with a centralized platform to help their locations increase appointments and revenue from calls.
Google Integrates with Lotame's Panorama ID
Google has authorized use of Lotame's Panorama ID within its supply-side platform.
NielsenIQ Launches Activate, a Retail Media Solution
NielsenIQ Activate allows retailers to leverage their own data to accelerate new revenue streams.