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CRM News

PathFactory Partners with Adobe Around Adobe Experience Cloud

PathFactory and Adobe work together to build a tighter integration for B2B digital marketers.

CallTower Launches CT Text for Microsoft Teams Direct Routing

CallTower's SMS text integration, CT Text, lets companies instantly connect with contacts via a natively integrated Microsoft Teams phone system. (Featured on SmartCustomerService.com.)

Dynamic Yield Expands eXPerience APIs

Enhanced eXPerience APIs enable personalization through server-side capabilities.

AnyClip Launches Luminous Watch for Events

AnyClip Luminous Watch for Events is an automated video hub that companies can host on their own sites.

3CLogic Partners with ServiceCX

3CLogic partners with U.K. consulting firm ServiceCX, which specializes in customer service and digital transformation. (Featured on SmartCustomerService.com.)

USAN Partners with Calabrio

USAN brings Calabrio's workforce management and Amazon Connect to its cloud customer engagement solutions portfolio. (Featured on SmartCustomerService.com.)

Bazaarvoice Acquires Curalate

Bazaarvoice adds Curalate's visual commerce solutions to accelerate social media content across its network

Mediafly Launches Content Hub

Mediafly Content Hub lets users dynamically personalize sales content across buyer journeys.

Vision Critical Launches Summer '20 Release

Vision Critical's Summer '20 Release features an NPS Accelerator, voice of the employee solution, and deeper actionable insights. 

Kustomer Joins the Shopify Plus Certified App Program

Kustomer's integration with Shopify Plus will help provide more details to customer service agents.

Attentive Joins Shopify Plus Program

Attentive's text messaging platform is integrated with Shopify Plus.

Wrike Offers Web Proofing for Marketers

Wrike Web Proofing helps marketing and creative professionals collaborate and review dynamic web content.

StartingPoint Launches SMB Solution

StartingPoint has created a client and service management offering just for small and mid-sized businesses.

Springbig Integrates with Lucid Green

Companies using both platforms can now directly offer loyalty rewards through product promotions.

ServiceNow Partners with Zoom

Zoom will use the Now Platform to help scale customer service while ServiceNow will standardize on Zoom Phone.

AVOXI Integrates Salesforce, Microsoft Dynamics, and Zoho into Cloud Communications Platform

AVOXI integrates with leading CRM technologies to increase contact center efficiency.

Salespanel Launches Low-Cost B2B Facebook Advertising Software

Salespanel's new advertising solution helps B2B businesses qualify visitors in real time and run highly targeted advertising on platforms like Facebook and Instagram.

Sytel Launches Softdial Contact Center v. 11

Sytel Softdial is a multimedia, multitenant, and fully blended contact center platform. (Featured on SmartCustomerService.com.)

COVID Prompts a Boom in Intelligent Process Automation

The intelligent process automation market, led by advances in digital assistant technology, is expected to see 10.6 percent CAGR through 2025.

Bridging eCommerce and CRM

eCommerce solutions provider PayPro Global has created an eCommerce and CRM bridge with its new advanced Salesforce connector.