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CRM News

AdvisorEngine Adds Data Visualization Dashboards

AdvisorEngine's new dashboards provide readymade, role-specific visualization templates that each user can customize.

Pipedrive Adds to Its Marketing Campaign Management Suite

Campaigns by Pipedrive additions simplify campaign management and bring marketing and sales together on one platform.

ChurnZero Integrates with Snowflake

Snowflake Data Cloud integration offers customer success teams a unified view of customer accounts, contacts, events, and more in their ChurnZero dashboards.

Transaction Services Partners with Key IVR

Transaction Services strengthens its TRX Platform and expands payment acceptance options with solutions from Key IVR.

Calendly Launches Calendly Analytics for Insights into Meetings

Calendly's analytics dashboard surfaces meeting activity and trends.

NielsenIQ's CGA Expands On-Premise Measurement

CGA expanded its On-premise Measurement solution with expanded target markets and off-premise data integration.

Quotient Adds Promotions to Omnichannel Measurement

Quotient's closed-loop media promotions measurement solution connects shoppers' journeys across touchpoints and channels.

CSS Rebrands to Movate

Movate is a combination of the words momentum and innovate. (Featured on SmartCustomerService.com.)

Tech Mahindra and XY Retail Partner

Tech Mahindra's partnership with XY Retail will help enhance omnichannel customer experience with integrated data insights, cloud, and AI capabilities.

Less Than 10 Percent of CFOs Plan to Decrease Customer Service Spending

Nearly a quarter of finance leaders plan to increase customer service funding despite economic pressures, Gartner found in a new study. (Featured on SmartCustomerService.com.)

Genesys Introduces Cloud AI Experience for Orchestrating Customer Journeys

Genesys Cloud AI Experience simplifies how organizations deliver and improve customer journeys with personalization, automation, and prediction. (Featured on SmartCustomerService.com.)

SAS Viya Now Available in the Microsoft Azure Marketplace

SAS offers its Viya analytics platform with hourly pricing model, in-app tutorials, and support for multiple languages to Microsoft Azure users.

HypeAuditor Launches MyNetwork

HypeAuditor's new MyNetwork is a free CRM platform for managing influencer marketing

BigCommerce Now Available in Google Cloud Marketplace

Google Cloud customers now have access to BigCommerce's e-commerce platform.

3CLogic Voice-Enables ServiceNow’s Virtual Agent

Voice and cloud contact center solutions provider 3CLogic is extending ServiceNow native AI-tool and designer to deliver voice self-service workflows and experiences. (Featured on SmartCustomerService.com.)

Faye Partners with Ultimate

Faye has joined forces with Ultimate to deliver intelligent customer service experiences. (Featured on SmartCustomerService.com.)

Outbound AI Launches PayerVA Console

Outbound AI's PayerVA Console is an automated solution for medical billing.

AdAdapted Partners with WeStock

Small CPG suppliers can use AdAdapted and WeStock tools together to reach customers and win retail distribution.

OptifiNow Launches CRM Platform for Mortgage Lenders

OptifiNow's mortgage lender-specific CRM includes tools to streamline sales and marketing.

Dialpad Launches Agent Empowerment

Dialpad Ai Agent Assist and Ai QA Scorecards provide real-time insights to agents and contact center leaders. (Featured on SmartCustomerService.com.)