SoundHound Launches Vision AI
11 Aug 2025
With SoundHound's Vision AI, businesses can now combine the visual world with conversational intelligence for more natural and responsive AI interactions. (Featured on SpeechTechMag.com.)
Sprout Social Expands Salesforce Collaboration
08 Aug 2025
Sprout Social is bringing social channels into Salesforce Service Cloud.
Capacity Acquires Call Criteria and Verbio Technologies
08 Aug 2025
Capacity acquires Call Criteria and Verbio Technologies to expand speech analytics, voice automation, and QA capabilities. (Featured on SmartCustomerService.com.)
Clari and Salesloft to Merge
08 Aug 2025
Lari and Salesloft will join to form one AI company for revenue operations.
Forethought Is Now Available in the AWS Marketplace AI Agents and Tools Category
07 Aug 2025
Forethought's agentic AI platform for customer-facing use cases is now available via AWS's newest Marketplace category.
IntelePeer Launches SmartAgent Agentic AI for Dental
07 Aug 2025
IntelePeer's latest SmartAgent release is tailored for dental service organizations. (Featured on SmartCustomerService.com,/em>.)
bitHuman Launches CPU-Based Avatar SDK
07 Aug 2025
bitHuman's avatars can now run on Chromebooks, MacMinis, Raspberry Pis, and any other CPU-based devices.
CommunityWFM Unveils Advanced AI Driven Forecasting
07 Aug 2025
New AI delivers fully automated forecasting for contact center operations. (Featured on SmartCustomerService.com.)
8x8 Adds AI Enhancements Across Its CX Platform
07 Aug 2025
8x8's recent innovations around AI accelerate agent and self=service interactions. (Featured on SmartCustomerService.com.)
Qualtrics Extends Partnership with PureSpectrum
06 Aug 2025
Qualtrics and PureSpectrum collaborate on advanced synthetic research capabilities.
NiCE and RingCentral Extend Partnership
06 Aug 2025
The renewed partnership between NiCE and RingCentral strengthens integrated AI-powered UCaaS and CCaaS solutions. (Featured on SmartCustomerService.com.)
Xactly Launches AI Agents for Sales Performance Management and Go-to-Market Operations
06 Aug 2025
Xactly's new AI agents automate the end-to-end revenue lifecycle app development process.
SundaySky Launches Amplify Video Creation Tool
06 Aug 2025
SundaySky Amplify lets teams create and share video content in minuites.
RingCentral Expands AI Receptionist
06 Aug 2025
New capabilities added to AIR include scheduling with Google and Outlook, additional language support, and an expanded international footprint. (Featured on SmartCustomerService.com.)
AI SDR Market to Reach $15.01 Billion by 2030
05 Aug 2025
MarketsandMarkets eyes nearly 30 percent growth for AI sales apps over the next five years.
Bill Seeks to Protect Americans’ Access to U.S.-Based Customer Service
05 Aug 2025
The Keep Call Centers in America Act would ensure when Americans call a call center, they can speak to a human located in the United States. (Featured on SmartCustomerService.com.)
Mindbreeze Adds Multimodal LLM Integration to InSpire
05 Aug 2025
Companies can now tap multiple LLMs to analyze text, images, videos, and audio files with Mindbreeze InSpire.
Pega Introduces Advanced Self-Service Combining Pega Blueprint and Pega Predictable AI Technology
05 Aug 2025
Pega's new service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences. (Featured on SmartCustomerService.com.)
Aquant Launches Agentic AI Platform
05 Aug 2025
Aquant's horizontal AI platform has been purpose-built for service organizations to build custom agents.
Glance Partners with CloudHesive
05 Aug 2025
Cloudhesive customers can now leverage Glance's Guided CX for real-time, personal digital interactions. (Featured on SmartCustomerService.com.)