Oracle Collaborates with Accenture and Capgemini on Customer Data Platform
The partnerships are aimed at creating solutions to help companies maximize customer interactions across channels and applications.
CoreMedia Launches CoreMedia Content Cloud - Marketing Connector on Salesforce AppExchange
CoreMedia's customers can now benefit from a multicloud solution that enables 360-degree brand storytelling and shoppable customer experiences across all touchpoints.
Socialbakers Integrates with Saleforce Sales and Service Clouds
The integration streamlines social community management.
Acquia Intoduces Lift Personalization Tool
Acquia Lift is a marketing personalization tool optimized for Drupal.
Coveo Launches Relevance and Recommendations Technology for ServiceNow
Coveo's AI-powered search and relevance technology is now integrated within ServiceNow.
Adobe Launches ABM Essentials for Marketo Engage
ABM Essentials helps steer coordination between sales and marketing when using Marketo Engage.
Sitecore Expands Functionality for Salesforce Marketing Cloud
Sitecore Connect for Salesforce Marketing Cloud offers deeper personalization and segmentation through customer insight.
Mention Launches Publish for Social Media Management
Publish helps marketers listen to important online conversations and manage online content.
Salesforce Announces Customer Data Platform
Part of Salesforce's Customer 360 solution, the customer data platform aims to further unify customer engagement at scale.
NCS Adds AI to Its Sales Performance Metrics and Services
NCS's platform innovations include audience targeting flexibility, campaign measurement agility, scale, and faster insights for marketers.
Aculab’s VoiSentry Now Rated Avaya-Compliant
Aculab's voice biometrics system is compatible with key Avaya IX contact center solutions.
Adobe Launches Real-Time Customer Data Platform and Triggered Journeys
New additions to Adobe Experience Platform help marketers deliver more personalized customer experiences.
Cheetah Digital Debuts Cheetah Tokenization and Cheetah Message Archive
Cheetah Tokenization and Cheetah Message Archive help marketers deliver personalized experiences while protecting consumer data privacy and adhering to global regulations.
Translations.com Integrates with Salesforce
Translations.com debuts four Salesforce cloud integrations for GlobalLink Translation Management System.
Contentsquare and Monetate Partner for Personalization
The partnership between Monetate and Contentsquare allow e-commerce retailers to increase their marketing personalization efforts.
Zendesk Launches Zendesk Duet to Unite Sales and Support
Zendesk Duet offers a combination of Zendesk Sell and Support to break down silos across customer-facing teams. (Featured on SmartCustomerService.com.)
NICE Announces New Version of NICE Satmetrix
The new release aims to improve customer experiences through enhancements designed to deliver real-time, targeted insights.
Agility, Speed Essential for Contact Center, Genesys Xperience Speakers Stress
Speakers on Day 2 of Genesys' user conference tout the benefits of cloud contact center deployments.
Exceed.ai Announces New Machine Learning Capabilities
The new capabilities aim to better engage prospects.
Genesys Doubles Down on AI at Its Xperience Conference
Conference speakers identify artificial intelligence and related technologies as the key to handling the explosion of contact center communications.