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CRM News

Twilio Launches Flex SDK and Salesforce Integration

Twilio's new Flex SDK and Salesforce Voice integration accelerate contact center deployment with human-in-the-loop capabilities. (Featured on SmartCustomerService.com.)

dig Launches ask-dig, a Video-Centric AI Social Search Platform

ask-dig allows users to ask any question and see what people actually think and say across social.

Moloco Launches AI-Powered Performance CTV for App Marketers

Moloco's Performance CTV for app marketers brings true performance advertising to the living room screen.

Outreach Partners with Salesforce

Outreach joins Salesforce AgentExchange to bring end-to-end revenue orchestration to sales workflows.

Certinia Launches Veda, an AI Operations Engine

Veda, Certinia's AI engine for services operations, combines specialist agents and intelligent actions to shift services organizations from reactive workflows to autonomous operations.

Krisp Launches Accent Conversion with British English Output

Krisp Accent Conversion now lets offshore agents sound local to British customers. (Featured on SpeechTechMag.com.)

Syndigo and DetailPage Partner

Syndigo-DetailPage partnership connects shopper-driven insights to product content execution, optimizing for conversion and visibility in AI-enhanced retailer search environments.

DoubleVerify Launches AI SlopStopper for Social

DV's AI SlopStopper for Social helps advertisers avoid low-quality AI-generated content and safeguard brand reputation across social and video platforms.

PCI Pal Earns HITRUST and SOC 2 Type II Certifications

PCI Pal's data protection, governance, and risk management controls are validated in third-party audits.

Shirofune Launches AI Summary

Shirofune AI Summary automates root-cause analysis, strategy recommendations, and client reporting.

Clari + Salesloft Connect Forecasting to Execution and Launch MCP Server

Innovations turn Clari signals into Salesloft execution so teams can act on pipeline activity in real time, while the new MCP Server brings revenue intelligence to any AI tool.

Toast Launches Unified Drive-Thru Solution

Toast Drive-Thru brings together hardware, software, AI voice ordering, and services for quick-service restaurants.

AppDirect Acquires PartnerStack

AppDirect's deal for PartnerStack creates a unified subscription commerce platform for partner-led growth.

HubSport Launches Spring 2026 Release

HubSpot's Spring 2026 release includes HubSpot AEO, Smart Deal Progression, AI agents, and more than 100 other updates. 

8x8 Launches 8x8 AI Studio

8x8 AI Studio brings agentic AI natively to the 8x8 Platform for CX.

Pacvue Launches Pacvue Agent

Pacvue Agent is the next generation of Pacvue's AI Outcome Engine.

Evergent Introduces Agentic Revenue Orchestration Platform

Evergent's Agentic Revenue Orchestration Platform redefines how streaming, telecom and digital subscription services retain subscribers, create revenue, and manage customer relationships.

Demandbase Debuts Demandbase AI

Demandbase AI is a pipeline engine for modern go-to-market teams.

Tekmetric Launches Digital Ads and Tekmetric Phones

Tekmetric Digital Ads and Tekmetric Phones help auto repair shops get discovered on Google Maps and Yelp and handle every call with full customer context.

Khoros Launches Iris AI

Khoros' Iris AI carries brand messaging and customer context across channels.