CRM News

CallMiner Adds Modules to Eureka Platform

New interaction analytics modules provide end-to-end customer intelligence using CallMiner's scalable Eureka platform engine. (Featured on SmartCustomerService.com.)

IXACT Contact Relaunches with a New Interface

IXACT Contact has introduced a new version of its real estate CRM and marketing automation system with an entirley new user interface and two new modules.

AgilOne Launches 360 Profile for Customer Service

AgilOne's new 360 Profile for Customer Service provides real-time comprehensive customer-level insights to customer-facing teams. (Featured on SmartCustomerService.com.)

NICE Partners with IBM for Cloud Storage

Integration of NICE Trading Recording Solution and IBM Cloud Object Storage allows secure storage of growing volumes of communications required for regulatory compliance.

Adobe Expands Microsoft Partnership

Adobe Sign is now more tightly integrated with Microsoft Dynamics 365.

Bigtincan Acquires Zunos

The acquisition will bring new micro-learning, coaching, rapid authoring, and learner engagement to Bigtincan's Sales Enablement platform.

Avaya Updates Workforce Optimization Suite

Avaya introduced new tools to improve the customer experience, boost operational and employee effectiveness, and helps companies address GDPR requirements. (Featured on SmartCustomerService.com.)

Hortonworks Updates Its Data Platform and Expands Partnerships

The latest version of Hortonworks Data Platform enables organizations to derive value from their data more quickly, reliably, and securely.

Tata Launches Connected Intelligence Platform

Tata's CIP analytics software taps Internet of Things data to help companies connect customer experiences.

Emma Integrates with Venga

Email marketing company Emma integrates with Venga Dine to help restaurants.

Customer Service Software Provider Kustomer Secures $26 Million in Funding

For customer service software newcomer Kustomer, the goal is to eliminate silos and provide a more holistic customer support offering. The company just secured $26 million in Series B funding to make that happen. (Featured on SmartCustomerService.com.)

WorkWise Releases OnContact CRM 10.3

Latest release of OnContact CRM features mapping, email processing, and utilities enhancements.

WeQ Launches WeQ Boost

WeQ Boost is an app ranking solution to improve mobile marketing.

Automate.io Partners With HubSpot

The partnership between Automate.io and HubSpot will help businesses automate marketing and sales processes.

Merkle Joins Oracle Cloud Excellence Implementer Program

Oracle Cloud Excellence Implementer Program recognizes Merkle for delivering successful Oracle Responsys cross-channel orchestration implementations in North America.

Nimble Signs Reseller Agreement with Velosio

Velosio will resell Nimble CRM as one of the earliest participants in Microsoft's Partner Center Third Party Software Offers pilot.

Survox Enhances Its Surveying Platform

Solution updates simplify user experience with more than 100 enhancements and bug fixes.

mPulse Mobile Acquires MessageBeam

MessageBeam acquisition brings voice/IVR capabilities and marquee healthcare customers to mPulse Mobile.

Salesforce.com Increases Integrations Between Products

At its Connections event in Chicago, Salesforce.com unveiled a number of innovations across its marketing, commerce, and customer service products.

Datorama Launches Data Canvas

Datorama Data Canvas is an AI-supported data visualization tool for marketing analytics.