Top Loyalty Brands Shift as Customer Expectations Soar 32 Percent

Loyalty shows outsized profit impact across brand categories in annual Brand Keys rankings.

Omilia and Atento Partner on Conversational AI

The strategic alliance strengthens Atento's capabilities in conversation-centric artificial intelligence.

Automation Anywhere Partners with OpenAI

Automation Anywhere and OpenAI are advancing AI-native agentic solutions.

Modulate Unveils the Ensemble Listening Model

Modulate's Ensemble Listening Model is a new AI architecture optimized for accuracy, transparency, and cost in voice interactions.

NiCE Cognigy Unveils Simulator

NiCE Cognigy Simulator is an AI performance lab for testing AI agents

Anonymised Launches Audience Lift

Anonymised's Audience Lift transforms first-party data into high-performance audiences for marketers.

Speech Analytics Market Poised for Strong Expansion Through 2032

Polaris Market Research projects the global speech analytics market to reach $11.452 billion by 2032. (Featured on SpeechTechMag.com.)

Customer Journey Mapping Software to Reach $3.5 Billion by 2033

The customer journey mapping software market will grow from $1.2 billion in 2024 to $3.5 billion by 2033, registering a CAGR of 15.4 percent, according to Market Research Intellect. (Featured on SmartCustomerService.com.)

Calabrio Launches Omni Agent Intelligence

Calabrio Omni Agent Intelligence for Calabrio ONE unifies quality and performance across human and AI agents.

Ketch Launches Opt-Out Sync

Ketch Opt-Out Sync extends Ketch Identity Sync to ensure consumer opt-out choices are enforced across web, mobile, back-end systems, and downstream ad platforms.

Emplifi Partners with Reddit

The collaboration integrates real-time Reddit data directly into Emplifi Fuel, transforming community conversations into industry-specific tactics.

Amplitude Acquires InfiniGrow

InfiniGrow acquisition advances Amplitude's intelligent analytics across marketing and revenue use cases.

First Insight Launches Ellis for Mass Consumer Insights

Companies can use First Insight's Ellis from concept testing to conversion to determine pricing, predict best sellers, curate assortments, forecast demand, and more.

Vonage Launches Conversations for Agentforce Marketing

Vonage APIs power personalized, omnichannel communications with two-way messaging via SMS, RCS, and WhatsApp, within the Salesforce platform.

SymphonyAI Launches Next-Generation CINDE Merchandising Agents

SymphonyAI's CINDE Merchandising Agents bring AI decision-making to weekly sales, promotions, new item launches, and resets.

Amperity Introduces Audience Monetization

Amperity's Audience Monetization helps companies unlock high-margin revenue from first-party customer data.

Bloomreach Announces Loomi Connect

Bloomreach's Loomi Connect brings Loomi's brand search intelligence to ChatGPT and the OpenAI Marketplace.

Five9 Expands Google Cloud Partnership

Five9 launches joint enterprise customer experience AI solution with Google Cloud.

ConvoGPT Unveils ConvoGPT OS

ConvoGPT OS automates sales and operations with autonomous AI agents.

Google Cloud Launches Gemini Enterprise for Customer Experience

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together.