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Forrester CXNYC 2018: Customer Experience Must Go Beyond Strategy

Your CX efforts need to permeate all areas of the company.

Sam Del Rowe // 20 Jun 2018
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HubSpot Helps Eventige Book Business Fast

The marketing agency now grows brands while growing its own revenue streams

Phillip Britt // 01 Jun 2018

Helpshift Makes an Impression for Chatbooks

Chatbooks, which transforms digital pictures into physical photo books, transformed its customer service with Helpshift

Sam Del Rowe // 01 Jun 2018

SendinBlue Sends the Right Message with Dataiku

Machine learning helps guarantee that millions of messages are delivered daily

Phillip Britt // 01 May 2018

Rack Room Shoes Steps Up Its Customer Engagement with Salesforce.com

Thanks to the Marketing Cloud, the shoe retailer sees its email and text campaigns hit their stride

Sam Del Rowe // 01 May 2018
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Customer Success Takes Engagement to the Next Level

When customers buy your product or service, the relationship is only beginning.

Barton Goldenberg // 01 Jun 2018

Alexa (and Her Cohorts) Will Change Your Business

The revolution is coming, and SMBs must get ready.

Brent Leary // 01 Jun 2018

The Dawning of a New Era in CRM (Magazine)

‘Willkommen, bienvenue, welcome…fremde, etranger, stranger!'

Ian Jacobs // 01 Jun 2018

To Get the Most from Your CRM, Pair It with Process

Strong CRM adoption is good, but not enough; you also need a formal, dynamic sales process

Jim Dickie // 01 Jun 2018
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Reports & Research

Intelligent Self-Service: Improve Customer and Employee Engagement

Verint

13 Jun 2018

The Top 3 Ways to Forecast For Your Contact Center

Calabrio

05 Jun 2018

AI-Powered Search for Customer Support

Attivio

05 Jun 2018

Supercharge Your Microsoft Dynamics CRM with Built-In Data Quality

Syncsort Inc.

04 Jun 2018

Taking Action with Customer Satisfaction (CSAT) in Salesforce

GetFeedback

01 Jun 2018

6 tips for building a thriving help center

Zendesk

30 Apr 2018

Improving the Customer Experience in a Smartphone-Centric World

UJET, Inc.

17 Apr 2018