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Salesforce Acquires Slack for Nearly $28 Billion

After a week of speculation, Salesforce is acquiring Slack to make it the communication platform for Customer 360.

Leonard Klie // 01 Dec 2020
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Nuance Helps Cabify Manage Growing Customer Requests

The ride-sharing company picks up scale with a virtual assistant

Phillip Britt // 30 Nov 2020

RSVD Scales New Contacts with MountainTop

The event management solutions provider uses B2B data to enter new markets

Phillip Britt // 30 Nov 2020

Fabriik Manages Growth with SAP

SAP's Customer Experience suite helps the financial services company handle rapid growth

Phillip Britt // 30 Nov 2020

Online Search Tool Suits Wildfang

The clothing retailer offers a better website experience with Searchspring

Phillip Britt // 30 Sep 2020
CRM Columns
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New to CX? Start with the Xs and Os

Why it makes sense to use the data you already have—operational data

Patrick Gibbons // 04 Dec 2020

Digital Agility Will Be the Key to Continuity in 2021

The pandemic has shown that just about anything that can be done in person can be done digitally

Leonard Klie // 02 Dec 2020

2021: The Year Customer Service Embraces Empathy

Customer service has always had something of an identity crisis. But that could be about to change.

Ian Jacobs // 30 Nov 2020

Emerging Technologies Can Keep Your Digital Hotel Solidly Booked

Virtual gathering places for customers benefit from collaborative and immersive apps like Zoom, virtual reality, and augmented reality.

Barton Goldenberg // 30 Nov 2020
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