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CRM Case Studies

Silicon Labs Gets More Nimble with Adobe Experience Manager

Flexibility and increased customer insight are among the benefits

Reputation.com Polishes a Property Manager’s Rep

For Garden Communities, managing online reviews is now a walk in the park

Real Estate Agency Is Sold on Contactually

Engel & Voelkers improves customer follow-through with the CRM platform

HubSpot Helps Eventige Book Business Fast

The marketing agency now grows brands while growing its own revenue streams

CRM Columns

5 Reason Why Branded Communities Are Your Best Lead-Nurturing Platform

You can invite who you want, and you control the information these communities yield

With Sales Effectiveness Down, Companies Should Rethink Their Sales Process

Despite major leaps in technology, sales performance trends remain disconcerting. It might be time to blow things up

Knowledge Management Is Poised to Keep Companies Informed and Efficient

Artificial intelligence, increases in self-service, and a younger workforce all point to a bigger role for KM solutions

Why No One Wants the Job You’re Offering

Amazingly, we have more jobs than we have people to fill them. What is happening?

Reports & Research

Penn Foster Case Study: Moving to a Cloud Contact Center to Improve and Personalize Customer Experiences

Five9

9 Reasons to Make the Move to a Cloud Contact Center

Five9

3 Important Things a Chatbot Can’t Do (But an IVA Can)

Interactions

Why (and How) to Sell Cloud Services

ConnectWise

Taking your CRM beyond the sales team

Infor

The Contact Center in the Cloud Value Index: 2018 Vendor and Product Assessment

NICE InContact

4 Steps to Rev Your Contact Center’s Business Intelligence Engine

Calabrio

Found In Translation: How AI Technology Helps Make the Most of Your Customer Interactions

Attivio