Companies survived amid the pandemic because their contact centers provided empathy and moved to the cloud, Cyara's CEO said during his company's Cyara Xchange.
The small airline benefits from a bot built by Netomi for Facebook Messenger
Calabrio helps the wireless carrier increase lower-cost Level 1 support
The credit union turned to Verint's analytics to address changing business conditions
Cover Financial is benefiting from Twilio's Flex cloud-based platform
Whether call volume surged or slowed to a trickle, intelligent assistants have proved effective on the front lines
Three process pillars must be in place to steady your system
A reservoir of goodwill will be critical to bringing back customers once the crisis passes
Instead of hyper-focusing on productivity, companies must also consider their workers' well-being
NICE
Calabrio
Cogito
Salesforce
ServiceNow
Five9
Jitterbit