The new customer experience officers will come from within the organization, operators who understand how a company's technology, data, and design choices will lead to a better understanding of customers.
The life coaching organization reaps the rewards of Keap's marketing solutions.
eGain's AI Knowledge improves information access for agents and distributors.
Bookings and engagements have surged since unifying sales and marketing on ActiveCampaign.
The candy manufacturer benefits from SAP Cloud, SAP CDP, and SAP Emarsys.
Consumer privacy and security should become big priorities.
There are many ways to craft—or undermine—a thrilling CX.
These solutions can be a company's eyes and ears on both customers and employees.
How to get people to want their jobs.
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A ServiceNow Report from Smart Industry
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Produced by Unisphere Research and CRM Media