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CRM Case Studies

Prosperity Becomes More Prosperous with Total Expert

The home mortgage lender boosts business with the vendor's customer intelligence tool.

The Cloud Is Where Radial Wants to Be

The move to Verint's cloud-based Workforce Management pays off.

Salesloft Reports Great Savings with Matik

Matik's technology lets Salesloft compile customer reports with ease.

Crisp’s Data Is Sweet for RxSugar

The sweetener manufacturer grows sales with Crisp's data insights.

CRM Columns

VR Training Is Replacing Traditional Sales and Customer Service Training

This new training paradigm benefits employees, customers, and the bottom line.

Sales AI vs. Traditional CRM

In the battle of ROI, which one wins?

Real-Time Guidance: Practical AI Tools for Contact Center Agents

The ability to analyze live conversations as they occur helps the customer and employee experience.

CRM Needs to Keep the Human Element

Whether it's buying something or resolving an issue, customers increasingly prefer to help themselves.

Reports & Research

Harnessing Digital Channels and WFM to Provide the Best Service for Every Customer

NICE

The Art of Empowering Agents and Supervisors for CX Success

NICE

5 ways AI can transform your customer experience

RingCentral

An introduction to AI in customer service

RingCentral

How RC helped these 6 companies better serve their customers

RingCentral

Next-Gen Cloud Contact Center for Dummies Guide

RingCentral

Maximizing Productivity in the Contact Center

RingCentral

Making Magical Moments in CX

RingCentral

The US Customer Experience Decision-Makers’ Guide 2022–23

RingCentral

Building a business case for CX

RingCentral

The Interconnectedness of Empathy and Advanced Technology

NICE

Digital Experience for Dummies

NICE

Increase field service efficiency and reduce costs with augmented reality

ServiceNow

Contact centers undergoing digital transformation need a WFM overhaul

NICE

Master the WFM Paradigm Shift With True to Interval Analytics

NICE

DX made simple, CX made exceptional

NICE CXone

Customer Operations For Dummies, 2nd ServiceNow Special Edition

ServiceNow

A proactive approach to field service: 5 priorities for implementing strong service foundations

ServiceNow

Productive employees experiences in manufacturing

ServiceNow

How your shared services can do more with less

ServiceNow

Customer Insights: Customer Experience Testimonials - Learn how enterprises like yours drive seamless experiences while reducing costs

ServiceNow

The Field Service Experience: The next big differentiator for your business

ServiceNow

The future manufacturer: unlocking the potential of digital transformation across the value chain

ServiceNow

Business Value of ServiceNow Customer Service

ServiceNow

Xerox embraces innovation to transform service delivery for customers

ServiceNow