Is ‘I Thought YOU Were Handling That!’ Costing Your Team?

Selectra Is Glad That It Switched to Gladia

The utility comparison firm is using Gladia's speech-to-text for quality monitoring. (Featured on SpeechTechMag.com.)

Brinks Homes in on Streamlined Customer Service with Cresta

The home security provider resolves 92 percent of calls on first contact.

Branch QR Codes Fuel Max Fashion’s Growth

QR campaigns increase the Middle East retailer's conversions.

TruStone Financial Reduces Call Volume with Eltropy

Credit union's AI assistant "Ruth" independently handles 46 percent of member conversations while cutting wait times to 34 seconds.

Will AI Replace Contact Center Agents?

The notion of using technology to shrink contact centers has come up repeatedly through the years.

AI Is Rerouting the Future of Cloud Contact Centers

Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.

Call Me a Shadow Buyer

Consumers like me make every effort to stay under the radar, invisible to traditional sales and marketing funnels.

Yes, AI Will Take Over Some B2B Sales Roles

Have AI support you, not replace you.

Optimizing Outbound Communications: Strategies and Technologies For Effective Customer Engagement

G2 Summer 2025 Report for Contact Center Operations

UJET: The Ultimate Performance Drink for Your Contact Center

Enhancing Security, Compliance, and Customer Experience in the Financial Services Industry

a UJET Solution Brief

The Digital Divide in Retail Customer Service: Pain Points, Risks & Opportunities for Modern CX

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Powering Exceptional Customer Experiences in Retail

a UJET Solution Brief

The End of Customer Experience as We Know It

UJET [video]

Blueprint For Better CX: Building Your Modern Contact Center

Your Contact Center is Being Left Behind

UJET Industry Blueprint - Serving Every Market

Your Industry Deserves Better Than Generic Contact Centers

The Essential Guide to GTM Planning

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Adapting your GTM plans to market disruption

Anaplan

The New Economics of Enterprise Customer Support

Language IO

Cutting Through the Noise: The Truth About Enterprise AI and Language in 2025

Language IO