The airline estimates that 40 percent of the calls received can easily be handled via text, so the new service will now likely alleviate pressure on its customer service line. (Featured on SmartCustomerService.com.)
The manufacturing company uses its CRM to increase sales by 30 percent
The TV retailer has tripled the amount of product information on its website
The automated systems provider has broken down silos thanks to its Salesforce suite
Flexibility and increased customer insight are among the benefits
Money can be a shortcut to accountability. Here's how to wean yourself off of monetary incentives
How a customer feels about an interaction is the biggest contributor to good CX
This year's version of ‘ask the vendors' examines what SMBs might be missing
Customer service flourishes in a climate where people are free to innovate, and fail, and start over again
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