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Samsung Launches ‘Connected Care—Anytime, Anywhere’ Initiative to Better Train Customer Service Agents

Samsung's smart appliances require customer service providers to have a new skill set and be knowledgeable about servicing not only hardware, but also software. (Featured on SmartCustomerService.com.)

23 Apr 2019
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Georgia Tech Strengthens Athletic Department with SalesLoft

Sales and fan engagement increase for the college sports powerhouse

Phillip Britt // 01 Mar 2019

Rakuten Marketing Delivers Campaign Success for JanSport

During JanSport's Disney-themed product launch, Rakuten increased brand awareness, customer acquisition, and site performance

Leonard Klie // 01 Mar 2019

Open Systems Technologies Saves Big with Bullhorn

The staffing firm adopted two Bullhorn solutions to improve its processes

Sam Del Rowe // 01 Jan 2019

Janrain Expands Offerings with Looker

The digital identity network provider is now far more flexible

Phillip Britt // 26 Dec 2018
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Who Really Wins with Vendor Consolidation?

Companies can focus on customer service and process improvements instead of constantly purchasing, integrating, configuring, and customizing complex software.

Leonard Klie // 25 Mar 2019

In the Shutdown Era, Agencies Must Reinvent Citizen (and Employee) Experience

Serve citizens in ways that create advocates while driving compliance and efficacy

Bobby Cameron // 25 Mar 2019

AI Isn’t Inevitable—It’s a Choice

Companies should approach automation with judgment and analysis, not resignation

Ian Jacobs // 25 Mar 2019

4 Things to Know About the AI for Sales Marketplace

Artificial intelligence is fundamentally changing CRM, and it deserves your attention now

Jim Dickie // 25 Mar 2019
CRM Insight
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Reports & Research

2019 Survey Results on Challenges Facing Contact Center IT and Compliance Professionals

NICE

08 Apr 2019

A Complete Guide to Pricing IT Services

Connectwise

03 Apr 2019

Field Service in the Cloud: How DISH Network Delivers Tomorrow's Field Service, Today

Oracle

28 Mar 2019

The Next Generation of B2B Purchasing: Millennials, Marketplaces and Digital Buying Preferences

Oracle

28 Mar 2019

Transform Your Business With Smarter CX - The 3 connections service thought leaders are making now

Oracle

28 Mar 2019

Your Guide to Choosing a Field Service Management Solution: 8 Things You Need to Ask Your Vendor

Oracle

28 Mar 2019

THE EXECUTIVE’S HANDBOOK TO MODERN DIGITAL COMMERCE

Oracle

28 Mar 2019

Elevate Your Sales Game: 3 Ways to Drive Peak Sales Performance With CPQ Cloud Solutions

Oracle

28 Mar 2019