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Oracle Announces a New Secure Cloud at OpenWorld 2018

Oracle laid out its next-generation cloud, protected by barriers and bots, and announced three new offerings.

Sam Del Rowe // 23 Oct 2018
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TENMAT Builds Revenue with PipelineDeals CRM

The manufacturing company uses its CRM to increase sales by 30 percent

Leonard Klie // 01 Oct 2018

Jewelry TV Unearths a Data Management Gem in Riversand

The TV retailer has tripled the amount of product information on its website

Phillip Britt // 01 Oct 2018

ICS+ Streamlines Its Business with Salesforce.com

The automated systems provider has broken down silos thanks to its Salesforce suite

Sam Del Rowe // 01 Oct 2018

Silicon Labs Gets More Nimble with Adobe Experience Manager

Flexibility and increased customer insight are among the benefits

Sam Del Rowe // 01 Jul 2018
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Paying Employees for Delivering Good CX Is a Bad Idea

Money can be a shortcut to accountability. Here's how to wean yourself off of monetary incentives

Maxie Schmidt-Subramanian, Sam Stern // 01 Oct 2018

Customer Service Needs to Tackle Customer Emotion

How a customer feels about an interaction is the biggest contributor to good CX

Ian Jacobs // 01 Oct 2018

Which CRM Features Are Small Businesses Not Taking Advantage of?

This year's version of ‘ask the vendors' examines what SMBs might be missing

Brent Leary // 01 Oct 2018

Innovation Is What Makes Us Great

Customer service flourishes in a climate where people are free to innovate, and fail, and start over again

Donna Fluss // 01 Oct 2018
CRM Insight
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Case Study: UBS Delights Clients with AI Search Technology

Attivio

22 Oct 2018

Five9 Named a Leader in The Forrester Wave TM: Cloud Contact Center, Q3 2018

Five9

16 Oct 2018

The 5 Essential Recipes for Digital Transformation Success

NICE InContact

03 Oct 2018

3 Important Things a Chatbot Can’t Do (But an IVA Can)

Interactions

12 Sep 2018