Salesforce Feedback Management helps companies collect and act on customer and employee surveys.
The small airline benefits from a bot built by Netomi for Facebook Messenger
Calabrio helps the wireless carrier increase lower-cost Level 1 support
The credit union turned to Verint's analytics to address changing business conditions
Cover Financial is benefiting from Twilio's Flex cloud-based platform
The specific kinds of data matter—the kinds that generate insights
Compassion fatigue can be a big issue in contact centers
Why every enterprise will design for self-driving, self-learning, and self-healing sentience
Get the margins you require while building strong customer relationships
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Calabrio
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