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CRM Case Studies

SendinBlue Sends the Right Message with Dataiku

Machine learning helps guarantee that millions of messages are delivered daily

Rack Room Shoes Steps Up Its Customer Engagement with Salesforce.com

Thanks to the Marketing Cloud, the shoe retailer sees its email and text campaigns hit their stride

With Sprout Social’s Bambu, West Monroe Watches Web Traffic Grow

Using the Bambu platform, the business and technology consultancy turned to its employees to increase website traffic via social media

SpotHero Settles in with UJET

UJET has helped the parking platform provider cut telephony costs in half

CRM Columns

Last Call

Our beloved Pint of View columnist toasts the end of an era.

3 Ways to Put the Human Element into Customer Experience

Recognizing and celebrating our collective humanity is more than a lofty goal—it's good business.

Cloud Contact Center Solutions Continue Upward Trajectory

There's plenty of cloud-based excitement, though proliferation, compliance, and security remain issues.

Does AI's ROI Mean Humans Are SOL?

OMG, no! They need each other to do their best work

Reports & Research

Taking Action with Net Promoter Score (NPS) in Salesforce

Sponsored By: GetFeedback

6 tips for building a thriving help center

Sponsored By: Zendesk

Improving the Customer Experience in a Smartphone-Centric World

Sponsored By: UJET, Inc.