PFL's tactile marketing program delivers hard-to-reach customers
Phillip Britt //
10 Jan 2020
By moving to a modern customer service platform, the craft retailer has improved customer responsiveness
Leonard Klie //
10 Jan 2020
With Clarabridge Engage and Analytics, the housewares manufacturer is able to act on voice-of-the-customer data to create new products and evolve its customer experience.
Leonard Klie //
26 Nov 2019
The contact center outsourcer is winning back business with new technologies, replacing a string of legacy systems in phases to maintain operations while easing the burden on its IT department
Phillip Britt //
26 Nov 2019