-->
Top Story

Gartner: 60% of Sales to Be Carried Out by AI

One of the most transformative use cases for generative AI will be sales process automation, Gartner predicts.

22 Sep 2023
Latest News
Features
ViewPoints
CRM Covers
Free
for qualified subscribers
Subscribe Now Current Issue Past Issues
Best Practices Series
CRM Web Events
CRM Case Studies
More

Salesloft Reports Great Savings with Matik

Matik's technology lets Salesloft compile customer reports with ease.

Phillip Britt // 30 Jun 2023

Crisp’s Data Is Sweet for RxSugar

The sweetener manufacturer grows sales with Crisp's data insights.

Phillip Britt // 30 Jun 2023

Genesys Cloud 3 Solves GSG Staffing Challenge

The graphics firm increases call center productivity with Genesys' workforce management.

Phillip Britt // 30 May 2023

Regal.io Helps Kin Insurance Improve Outbound Marketing

Regal's branding solution ensures that calls go through.

Phillip Britt // 30 May 2023
CRM Columns
More

An Insider’s Guide to Navigating Customer Service

Some tips and tricks I've learned, both through personal and professional experience.

Christina McAllister // 19 Sep 2023

AI: The Future Brain of Contact Centers

Contact centers are highly complex, and they need lightning-fast decision makers.

Donna Fluss // 14 Sep 2023

AI Profoundly Influenced Our Awards This Year

Just about every CRM vendor or service provider highlighted in our awards section as done something with generative AI.

Leonard Klie // 01 Sep 2023

A Call for Boldness in Customer Service

Can you dare to be so good you make yourself obsolete?

Christina McAllister // 23 Aug 2023
CRM Insight
CRM Blog
Reports & Research

The future of retail customer service: Interactive and Unified

Talkdesk

20 Sep 2023

The five stages of building a modern healthcare contact center

Talkdesk

20 Sep 2023

Driving customer loyalty and retention in financial services ebook

Talkdesk

20 Sep 2023

The promise (and pitfalls) of self-service automation in customer service

Talkdesk

20 Sep 2023

Provide customer-centric CX with enhanced digital solutions

NICE CXone

06 Sep 2023

Contact centers undergoing digital transformation need a WFM overhaul

NICE

06 Sep 2023

Master the WFM Paradigm Shift With True to Interval Analytics

NICE

06 Sep 2023

Next-Gen Cloud Contact Center Experiences

RingCentral

05 Sep 2023

Maximizing Productivity in the Contact Center

RingCentral

05 Sep 2023

The US Customer Experience Decision-Makers’ Guide 2022-23

RingCentral

05 Sep 2023

Does your digital CX have a human connection gap?

Glance

05 Sep 2023

The Art of Empowering Agents and Supervisors for CX Success

NICE

14 Aug 2023

From Good to Great: Revolutionizing Customer Experiences through Enlighten

NICE

14 Aug 2023

Seizing the CX Moment: The Impact of Enlighten AI on Businesses

NICE

14 Aug 2023

Solve for X: The CX.EX Journal | Issue 9

8x8

02 Aug 2023

Making Magical Moments in CX

RingCentral

14 Jul 2023

IDC: Achieving excellence in service and customer experience in manufacturing

ServiceNow

07 Jul 2023

Reimagine manufacturing: Discover stories of digital transformation

ServiceNow

07 Jul 2023

State of the Market Report - Voices from the Factory Floor

ServiceNow

07 Jul 2023

Productive employees experiences in manufacturing

ServiceNow

07 Jul 2023

How your shared services can do more with less

ServiceNow

07 Jul 2023

6 ways to emerge as a strong manufacturing organization

ServiceNow

07 Jul 2023

Carrefour delivers great in-store experience

ServiceNow

29 Jun 2023

Connecting people delivers customer happiness at Zoom

ServiceNow

29 Jun 2023

Customer Operations For Dummies, 2nd ServiceNow Special Edition

ServiceNow

29 Jun 2023

Solving customer needs quickly; connecting people, processes, and systems to meet evolving customer needs

ServiceNow

29 Jun 2023

Reduce Costs While Delivering Seamless Experiences: Implement Service Promises at Scale

ServiceNow

29 Jun 2023

Deliver Effortless Customer Experiences with Customer Service Management

ServiceNow

29 Jun 2023

Scheidt and Bachmann achieves operational excellence

ServiceNow

29 Jun 2023

Customer Operations For Dummies, 2nd ServiceNow Special Edition

ServiceNow

29 Jun 2023

Day in the life: Driving greater customer loyalty and improved bottom lines

ServiceNow

29 Jun 2023

Seize new revenue opportunities while lowering costs

ServiceNow

29 Jun 2023

Transformation done wright - Connected ecosystem

ServiceNow

29 Jun 2023

A proactive approach to field service: 5 priorities for implementing strong service foundations

ServiceNow

29 Jun 2023

The Rise of Self-Service in Field Service

ServiceNow

29 Jun 2023

Xerox embraces innovation to transform service delivery for customers

ServiceNow

29 Jun 2023

Field Service News: Reflect, Rethink, Revise

ServiceNow

29 Jun 2023

The 3 Stages of Digital-First Customer Journey Excellence: Lessons from Innovators

NICE CXone

13 Dec 2022

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media

18 May 2022