CRM Case Studies

HubSpot Helps Eventige Book Business Fast

The marketing agency now grows brands while growing its own revenue streams

Helpshift Makes an Impression for Chatbooks

Chatbooks, which transforms digital pictures into physical photo books, transformed its customer service with Helpshift

SendinBlue Sends the Right Message with Dataiku

Machine learning helps guarantee that millions of messages are delivered daily

Rack Room Shoes Steps Up Its Customer Engagement with

Thanks to the Marketing Cloud, the shoe retailer sees its email and text campaigns hit their stride

CRM Columns

Customer Success Takes Engagement to the Next Level

When customers buy your product or service, the relationship is only beginning.

Alexa (and Her Cohorts) Will Change Your Business

The revolution is coming, and SMBs must get ready.

The Dawning of a New Era in CRM (Magazine)

‘Willkommen, bienvenue, welcome…fremde, etranger, stranger!'

To Get the Most from Your CRM, Pair It with Process

Strong CRM adoption is good, but not enough; you also need a formal, dynamic sales process

Reports & Research

Intelligent Self-Service: Improve Customer and Employee Engagement


The Top 3 Ways to Forecast For Your Contact Center


AI-Powered Search for Customer Support


Supercharge Your Microsoft Dynamics CRM with Built-In Data Quality

Syncsort Inc.

Taking Action with Customer Satisfaction (CSAT) in Salesforce


6 tips for building a thriving help center


Improving the Customer Experience in a Smartphone-Centric World

UJET, Inc.