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CRM Case Studies

Diane von Furstenberg Raises Revenue with Personalization

After an online overhaul, Qubit Pro and Qubit Aura were used to create seamless multichannel visitor journeys

Vertafore Ensures Great CX with NewVoiceMedia

The insurance software company has raised CSAT scores, reduced hold times, and increased chat interactions

GardaWorld Freshens Its Service Capabilities

Freshworks helps the armored car services provider keep the money moving

OnPeak Sharpens Its Customer Service Skills

The hotel event booking provider reduced costs with Sharpen Technologies

CRM Columns

Don’t Let AI Distract from the Real Problem

It is clear that many organizations still struggle with the same issues they had 10 or 20 years ago.

How Do You Define CX Success?

When you put customers at the heart of your decisions, you're bound to succeed

AI Is Driving Sales Management’s Interest Across the Board

Not surprisingly, artificial intelligence is infusing every part of the sales process

Conversational AI Should Speak Plainly and Carry a Big Meaning

Highly technical or lawyerly utterances should be eschewed—in other words, lose the jargon

Reports & Research

Webinar: Achieve Perfect Harmony With A Collaborative Contact Center


Webinar: How the cloud can create a distributed contact center and revolutionize your business


Contact Center 2.0: The Rise of Collaborative Contact Centers


Disruptive Customer Engagement


Contact Center 2.0: Tomorrow's Solutions for Today’s Customers


Building Workplace Diversity with a Desktop Robot for Every Employee


[eBook] An Easy 4-Step Process to Clean Your Data and Spark Revenue


Forecasting with Artificial Intelligence