Social CRM Articles, Analysis, and News

Influential Leaders in CRM: The CRM Market Awards 2018

Join us in recognizing their achievements

the Editors of CRM magazine // 27 Aug 2018

The CRM Rising Stars Awards: Six Top Innovating CRM Companies for 2018

These vendors provide the products, services, and integrations that add up to innovation

the Editors of CRM magazine // 27 Aug 2018

The CRM Market Leaders Awards: The Best CRM Software and Solutions

Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market

the Editors of CRM magazine // 27 Aug 2018

Bryan Gold—An Influencer Leader: The CRM Influential Leader Awards

He's showing the way in influencer marketing

Leonard Klie // 27 Aug 2018

The Single Most Effective Sales Strategy: Word of Mouth

Getting referrals is the best way to close more deals, generate more value, and retain customers for longer. But don't take our word for it. Here's the data and science to back it up.

Anne Gherini // 14 Sep 2018

Rise of the Micro-Influencer: Turning Brand Users into Brand Advocates

For small and midsize businesses, micro-influencers are a cost-effective way to boost awareness, engagement, and sales.

Michael Bird // 07 Aug 2018

Take Your Company’s Customer Experience Efforts to the Community

Branded communities can capitalize on this emerging picture: Potential customers would much rather hear from their peers than they would from you.

Adrian Speyer // 03 May 2018

3 Reasons E-commerce Is Shifting Toward Direct-to-Consumer Brands (And Why You Should Care)

Direct-to-consumer brands are starting to dominate their industries, and here's what that means for e-commerce as a whole.

Ro Bhatia // 11 Apr 2018

Front Office

CRM Is Making a Difference

In just the past year alone, we've seen huge advances in artificial intelligence, augmented and virtual reality, blockchain, automated bots, and so much more

Leonard Klie // 27 Aug 2018