[Gartner] Get Better at ROI Projections for GenAI in Customer Service

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Discover the benefits and ROI for GenAI

GenAI is reshaping customer service, making answers faster, agents less stressed, and operations run smarter. But without a clear strategy, even the best tools can fall short.

By 2026, 75% of service organizations embracing GenAI will primarily unlock productivity enhancements, leading to significant ROI in soft benefits like increased employee satisfaction.*

This Gartner® report shows how to turn that potential into a plan, connecting GenAI to the outcomes that matter for your customers, your team, and your business.

We believe you’ll learn how to:

Connect GenAI to what matters most for your business
Stay ahead by doing it right from the start
Keep customers happy with seamless, smart service
Help agents thrive with intuitive, real-time support
Build a plan that’s grounded, human, and built to scale

Create a NiCE world with real ROI from smart service.

Get your copy.

*Gartner, Get Better at ROI Projections for GenAI in Customer Service, Uma Challa, 3 April 2025