Mobile CRM Articles, Analysis, and News

Contact Center Infrastructure: It's Time to Assess Your Tools and Technology

Weigh your capabilities, identify weaknesses, and implement multichannel solutions that keep pace with industry standards and consumer expectations.

Erik J. Martin // 30 Mar 2021

Field Service Goes High Tech Amid the Pandemic

Advances allow for remote service delivery and better customer interactions

Phillip Britt // 01 Mar 2021

For Contact Centers, Going Remote Wasn’t Easy, but Opportunities Emerged

Companies looking to continue with work-from-home models need to continue focusing on security, quality assurance, and training

20 Jan 2021

Tips for Remote Selling During and After COVID-19

New channels have surely emerged, but existing customers keep their value.

Linda Pophal // 20 Jan 2021

SMS Marketing: How to Generate, Nurture, and Convert More Leads with Text Messages

Text message marketing holds massive potential for lead generation, but only if executed correctly. Here's a guide to maximize your SMS success.

Jason Smith // 21 Apr 2021

Conversational Mobile Messaging Can Personalize Engagement—and Build Brand Equity

Brands need to interact with diverse customers across many platforms and make those interactions more personable and efficient, not to mention superior to those of their competitors—and conversational messaging is the latest frontier to maximize that engagement.

Matt Ramerman // 12 Mar 2021

Ethically Sourced Data and Smart Market Research: Marketing Predictions for 2021

ResTech has the power to provide marketers with the road map to a successful future.

Patrick Comer // 17 Feb 2021

4 Keys for a Successful CRM Implementation

CRM is not a straightforward tool you can simply onboard your teams onto or add to your existing tech stack. Its deployment within an existing business requires a forward-thinking approach to ensure success.

Krishna Panicker // 12 Feb 2021