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Mobile CRM

Customer Relationship Management (CRM) tools designed for mobile devices including smartphones and tablets ensures your sales team always has access to customer data at their fingertips from anywhere they go.

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Get Ready for High-Tech Texting

RCS business messaging can revolutionize your company-to-customer experiences.

Erik J. Martin // 24 Jan 2025

Machine Translation Expands CRM Capabilities

Companies have more ways to communicate with international audiences.

Phillip Britt // 24 Jan 2025

The Keys to CRM and Interdepartmental Alignment

Linking CRM systems with internal collaboration platforms is crucial.

Linda Pophal // 22 Nov 2024

DXPs Show Strong Growth as Companies Seek More Connections

The burgeoning market for digital experience orchestration poses lots of opportunities for personalization.

Phillip Britt // 22 Nov 2024
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Staying Compliant: A Look at the Latest PCI Guidelines for Protecting Customer Payment Data

New rules for protecting card data: What retailers need to know about meeting the latest PCI DSS requirements before the March 31 deadline.

Daniel Liber // 11 Feb 2025

Why Retailers Can’t Afford to Ignore AI

The one-size-fits-all approach to retail is over. Consumers want personalization, and AI can deliver.

Cédric Chéreau // 18 Oct 2024

AI Agents: What Businesses Should Know and How to Leverage Them

Start planning now to bear the fruits of productivity gains, cost savings, and enhanced capabilities.

Barry Cooper // 07 Oct 2024

AI Paired with the IoT Means Retail Goes Real Time

Pairing AI with data from IoT devices, underpinned with an event-enabled approach, is changing the way retailers do retail—from the shop floor, to understanding customer experiences, to optimizing stock levels in the warehouse.

Edward Funnekotter // 03 Sep 2024
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Expect Change in the CRM Industry in 2025 and Beyond

If there's one thing that's certain, it is that the long-term outlook for the CRM market remains positive.

Leonard Klie // 04 Dec 2024

AI’s Powerful Impact on CRM

AI is already revolutionizing sales, marketing, and customer service.

Barton Goldenberg // 21 Nov 2024

GenAI: Reaping the Benefits and Navigating the Challenges

The technology is well on its way to being a contact center fixture.

Donna Fluss // 03 Oct 2024

Where Does CRM Adoption Stand Today?

From data-entry drudgery to making people's work lives easier (and more productive).

Danny Estrada // 11 Oct 2024
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