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Mobile CRM

Customer Relationship Management (CRM) tools designed for mobile devices including smartphones and tablets ensures your sales team always has access to customer data at their fingertips from anywhere they go.

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Field Service Goes High Tech Amid the Pandemic

Advances allow for remote service delivery and better customer interactions

Phillip Britt // 01 Mar 2021

For Contact Centers, Going Remote Wasn’t Easy, but Opportunities Emerged

Companies looking to continue with work-from-home models need to continue focusing on security, quality assurance, and training

20 Jan 2021

Tips for Remote Selling During and After COVID-19

New channels have surely emerged, but existing customers keep their value.

Linda Pophal // 20 Jan 2021

For Better Customer Service, Look into the Future

Companies can anticipate and address needs in advance with the right data, technology, and personnel

Sam Del Rowe // 30 Nov 2020
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Ethically Sourced Data and Smart Market Research: Marketing Predictions for 2021

ResTech has the power to provide marketers with the road map to a successful future.

Patrick Comer // 17 Feb 2021

4 Keys for a Successful CRM Implementation

CRM is not a straightforward tool you can simply onboard your teams onto or add to your existing tech stack. Its deployment within an existing business requires a forward-thinking approach to ensure success.

Krishna Panicker // 12 Feb 2021

Quarantining With My Kids: A Customer Experience Lab in My Living Room

Lessons a marketing leader has learned watching the next generation use technology point toward the future of CX.

Nate Skinner // 10 Feb 2021

When It Comes to Business Applications, You Don’t Have to Have It All

Why pay for something you don't want? An app that does one thing really well has the advantage over one that does five things poorly.

Richard Rosen // 07 Jan 2021
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How to Regain Customer Trust in 2021

Your user experience needs to inspire user confidence.

David Truog // 01 Mar 2021

CRM’s Changing Role as We Look Past the Pandemic

Lessons learned about connecting and engaging with customers during the pandemic will need to be applied post-pandemic.

Leonard Klie // 05 Feb 2021

Digital Agility Will Be the Key to Continuity in 2021

The pandemic has shown that just about anything that can be done in person can be done digitally

Leonard Klie // 02 Dec 2020

Customer Experience in the Post-Pandemic World

It's time to move ahead and not wait for things to go back to "normal," because the meaning of normal has changed, and consumers' expectations have been permanently altered.

Donna Fluss // 30 Nov 2020
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