Voice AI assistants add essential functionality for customers and agents.
Erik J. Martin //
01 Mar 2024
B2B shoppers don't want or need salespeople, but you can still meet them on their path to purchase.
Phillip Britt //
02 Oct 2023
Our 22nd annual awards recognize the vendors and innovators that shone the brightest in the past year.
the Editors //
31 Aug 2023
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
the Editors //
31 Aug 2023
New generative AI tools still need plenty of development, but their ultimate potential could revolutionize retail customer engagement.
Shekar Raman //
12 Mar 2024
As smartphones and tablets have become primary tools for both consumers and entrepreneurs, a mobile-first strategy is the way forward—but it represents an exciting yet challenging shift.
Greg Walthour //
16 Feb 2024
The key to e-commerce thriving this next year and beyond lies in adopting new strategies and technologies to meet consumers where they are. Interactivity is imperative.
Randy Bapst //
05 Feb 2024
In this modern age of "fast and convenient" air travel, real-time information and assistance can make or break a passenger's experience.
Rob McDougall //
15 Nov 2023
The hype is over, and the real work of making generative AI has begun.
Leonard Klie //
01 Feb 2024
In the battle of ROI, which one wins?
Jim Dickie //
17 Nov 2023
AR/VR is already making inroads with consumers, and CRM won't be far behind.
Barton Goldenberg //
21 Aug 2023
The interaction of these technologies will form the future of commerce.
Barton Goldenberg //
26 May 2023