Mobile CRM

Customer Relationship Management (CRM) tools designed for mobile devices including smartphones and tablets ensures your sales team always has access to customer data at their fingertips from anywhere they go.

Features

'This Chat, Email, Text, or Social Media Post May Be Recorded for Training Purposes'

Customers are using more channels than ever to resolve customer service issues. Companies need to harness information across all of these interactions

Disappearing Content Is Marketing Magic

Platforms like Instagram Stories and Snapchat allow marketers to reach new audiences

WebRTC + CRM = Better Customer Support

To get the most out of web-based real-time video, voice, and file and screen sharing, companies must link the functions to their systems of record

Making It Personal for Every Customer

While personalization for a small group of customers is simple, achieving personalization at scale requires a combination of strategy and technology

ViewPoints

3 Big Benefits of Integrating CRM and Sales Enablement

Pairing CRM with sales enablement ensures that sales reps will be more efficient, effective, and productive.

7 Trends That Are Transforming Sales and Marketing

Personalization and new technologies continue to reshape the business landscape. Here are the emerging sales and marketing trends that can help you stay ahead of the competition.

6 CRM Trends to Watch in 2018

Here's how technology's continuing evolution (mobile, AI, the IoT) will impact CRM systems in the coming year and beyond.

3 Elements Every B2B Demand Generation Strategy Must Have

B2B firms need to be visible with the right audiences, educational and persuasive at the right times, and able to accelerate customers through the sales cycle, delighting them along the way. It's a tall order.

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Retailers Need to Adapt to the Smart Customer

Smartphone-wielding customers are reshaping the shopping experience, both online and in-store.

UX Can Make Your Business Disruption-Proof

User experience design is now a C-level imperative, whether executives get it or not

Companies Must Heed the Voice (Literally) of the Customer

Voice-first technologies could soon be the engagement tool of choice

Nine CX Trends to Watch

The roles of purpose and emotion join some usual suspects (mobile and self-service).

Buyer's Guide Partners
  • bpm’online
  • Convergys
  • eGain Corporation
  • iEnterprises
  • Point N Time Software
  • Soffront Corporation
  • TeleNotes CRM Inc.
  • X2CRM