Our picks for the top customer service and call center solutions. The 16th annual CRM Service Awards recognizes the leading companies in customer service.
the Editors of CRM magazine //
25 Mar 2019
These vendors provide the products, services, and integrations that add up to innovation
the Editors of CRM magazine //
25 Mar 2019
The user companies that demonstrate the power of a good solution
the Editors of CRM magazine //
25 Mar 2019
A new focus on next-gen service puts the vendor on a strong trajectory
Leonard Klie //
25 Mar 2019
Big Data and AI can be powerful tools in the sales landscape, creating more time for sellers and more revenue for your company.
Mike DeLeonardis //
21 Mar 2019
Ensuring you have clean CRM data to work with is integral to understanding whether a trade show will have the desired ROI. The following best practices set you up to successfully manage the data quality process pre- and post-show.
Mike Means //
07 Jan 2019
While Cyber Monday has become the biggest online sales day of the year for consumers, how can B2B companies fit into the conversation?
Doug Winter //
16 Nov 2018
The ODI announcement has generated a fair amount of commentary from the analyst and press community, much of it favorable and focusing on the promise of ODI: elimination of customer data silos, optimal customer experiences, a "360 view" of the customer. But there's some cause for skepticism.
30 Oct 2018
Keeping up in these areas lowers your company's risk of being disrupted
Barton Goldenberg //
01 Mar 2019
When the going gets weird, the weird turn pro
Ian Jacobs //
01 Mar 2019
Sales reps know what they need to do, but how to do it is a moving target
Jim Dickie //
21 Dec 2018
When synergy makes a difference
Danny Estrada //
29 Nov 2018