CRM presents its second annual rundown of the leading companies and hottest trends in customer relationship management
the Editors //
27 Jul 2020
COVID-inspired remote workforces force contact centers out of their on-premises comfort zones
Phillip Britt //
27 Jul 2020
Marketers will continue to lean on chatbots, voice search, artificial intelligence, and video in the post-COVID world
Linda Pophal //
27 Jul 2020
The new normal demands sales solutions with robust collaboration, price monitoring, sales performance, digitization, and automation features
Paul Korzeniowski //
27 Jul 2020
Conversational assistants are becoming key components of customer engagement strategies. Here's how to find one that's right for you.
David Karandish //
07 Aug 2020
Despite the ongoing challenges of 2020, retailers can strengthen their customer relationships with one or more of these six winning strategies.
Matt Marakovitz //
16 Jul 2020
Companies that have already embraced the growing role and influence of digital or "inside" sellers—or who are willing to start now—can harness the rise of inside sales to adapt to remote selling models that are clearly here to stay.
Kayleigh Halko //
09 Jul 2020
To help your sales team stay successful, it's critical that you accommodate their shift to remote work with compassion and plenty of communication.
Ryan Shapiro //
07 Jul 2020
It has become even more essential to maintain positive relationships with each and every existing customer. Today's CRM systems can help.
Leonard Klie //
27 Jul 2020
As voice technologies become ubiquitous, customer interactions will never be the same
Brian Solis //
29 May 2020
With seismic changes in the way business is done, CRM and related platforms can help companies and the people they serve
Danny Estrada //
24 Apr 2020
COVID-19 spurred companies to finally start embracing new technologies to continue operations as their employees were being urged to stay home
Leonard Klie //
24 Apr 2020