Industry Leader Awards - 2026
CRM magazine's CRM Industry Leader Awards
CRM magazine's Industry Leader Awards acknowledge leading vendors and rising stars in the CRM industry. 2026's winners were announced during a live broadcast of the CRM Playaz webcast on Monday, Aug. 31, in the September 2026 issue of CRM magazine, and online at destinationCRM.com.
The Industry Leader Awards
The Industry Leader Awards highlight the top technology vendors in customer service, marketing, and sales, covering enterprise and midmarket/small business CRM suites, contact center infrastructure, contact center interaction analytics, marketing automation, salesforce automation, customer data platforms, knowledge management, workforce engagement management, unified customer experience platforms/suites, and customer journey orchestration, based on feedback from leading independent industry analysts and consultants.
CRM's Conversation Starter Awards
The Conversation Starter Awards recognize vendors that have paved the way in emerging markets during the past 12 months with innovative product launches, bold initiatives (such as mergers and acquisitions), or that have redefined themselves in a mature market as a result of a significant organizational or product-line restructuring.
Winners of the 2025 CRM Industry Leader Awards can find relevant marketing collateral here.
In each of the 11 vendor categories, there are five vendors that collectively received the most nominations from our esteemed panel of industry analysts and consultants.
You can review current and past winners here: