Alorica Expands into Egypt and Poland
25 Jan 2023
Contact center outsourcer Alorica is launching operations in Cairo and Lodz. (Featured on SmartCustomerService.com.)
SupportLogic Acquires Emtropy Labs
25 Jan 2023
SupportLogic will be able to automate QA for contact centers with its Emtropy Labs acquisition.
Quantum Metric Introduces Atlas
25 Jan 2023
Quantum Metric's Atlas solution analyzes digital experience and provides guidance for improvements.
Fluree Partners with Fabric to Give Consumers Control Over Personal Data-Sharing
25 Jan 2023
Fluree and Fabric are rewarding consumers for watching ads, providing feedback, and sharing personal data.
Gainsight Partners with Productboard
24 Jan 2023
Gainsight and Productboard bi-directional integration provides a feedback loop between customer success and product teams.
Emplifi Integrates Social Marketing Cloud with Snapchat
24 Jan 2023
Companies will be able to use Emplifi's Social Marketing Cloud to measure and manage organic performance on Snapchat.
SugarCRM Debuts Digital Self-Service Capabilities
24 Jan 2023
Sugar's digital self-service capabilities let customers follow service requests to final resolution.
TTEC Introduces InteractionSync for Amazon Connect
24 Jan 2023
TTEC Digital's InteractionSync for Amazon Connect provides contact center agents a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365. (Featured on SmartCustomerService.com.)
Brandessence Eyes 18 Percent CAGR for CCaaS Market
24 Jan 2023
The worldwide contact center-as-a-Service market is expected to expand from $4.7 billion today to $15.1 billion by 2028. (Featured on SmartCustomerService.com.)
Basis Technologies Connects Programmatic Guaranteed Ad Buying with Vendor Directory and Negotiations Module
24 Jan 2023
Basis Technologies' Programmatic Guaranteed enables advertisers to communicate directly with publishers on multiple platforms.
Glia Upgrades Call Center Platform
24 Jan 2023
Glia's call center solution for financial services has been enhanced with AI-driven automation and fintech integrations. (Featured on SmartCustomerService.com.)
Kore.ai Adds Generative AI and Large Language Models in XO Platform V10.0
24 Jan 2023
Kore.ai Experience Optimization (XO) Platform Version 10.0 includes open architecture, continuous learning, automated training, and testing. (Featured on SmartCustomerService.com.)
Full Circle Insights Integrates with Bombora
24 Jan 2023
Bombora integration allows Full Circle ABM users to identify and track accounts through the sales funnel.
Simon Data Launches Activate
24 Jan 2023
Simon Activate, powered by Snowflake, gives marketers direct, real-time access to company data to supercharge personalization.
Cordial Partners with Snowflake
24 Jan 2023
Cordial has enhanced its first-party data capabilities on Snowflake Marketplace.
Helpshift Awarded Patent for Technology That Bridges Mobile Phones, Console Gaming, TV Set Tops, and More
23 Jan 2023
Patented capabilities enable users to solve their problems instantly through in-app self service or by connecting them with an agent.
Konect.ai Partners with TotalCX
23 Jan 2023
Partnership blends TotalCX's conversational AI with Konect's SMS capabilities.
Lotame Launches Spherical Data Platform
23 Jan 2023
Spherical is a data platform that brings in first-party customer data from multiple sources.
Upstart Introduces Digital Finance and Online Sales
20 Jan 2023
Upstart is adding Digital Finance and Online Sales to its Auto Retail platform, enabling auto dealerships to offer complete online and in-store buying experiences.
SOCi Launches GeoRank
20 Jan 2023
SOCi GeoRank provides competitor insights through a geographical view of keyword rankings.