QSIC Introduces Playbook for In-Store Campaign Planning

QSIC's Playbook is an in-store planning tool that forecasts the optimal strategy and outcomes based on real sales data down to the store level.

ChurnZero Launches Retrospective

ChurnZero Retrospective is an AI agent that automatically analyzes accounts when they churn.

Glance Partners with Productsup

Companies can now connect their product feeds to Glance without custom APIs.

Clearwave Launches AI Patient Engagement Platform

With Clearwave's AI Patient Engagement Platform One agentic workforce automates the entire patient journey. (Featured on SmartCustomerService.com.)

Xactly Partners with ServiceNow

Partnership brings Xactly's Intelligent Revenue Platform directly into ServiceNow CRM.

SurveyMonkey Launches ChatGPT Plugin

SurveyMonkey's new plugin lets users create and edit surveys, analyze responses, and surface insights from feedback data, all without leaving ChatGPT.

CallRail Updates Voice Assist

Custom AI agents now qualify callers, route leads, and brief teams before every transfer. (Featured on SmartCustomerServcice.com.)

6sense Brings Intelligence Directly into AI Agents and Entire GTM Stack

6sense product innovations put intelligence inside MCP-compatible AI agents; programmatically through new APIs; and within advertising workflows.

Viral Nation Launches AI Discovery

Viral Nation's AI Discovery is a a social-first GEO offering to connect consumers with companies via AI searches.

The 2026 World Cup Revealed What Actually Makes Brand Marketing Work

Report highlights what actually drove recall, brand lift, and purchase intent during the most-watched sporting event in the world.

Nielsen to Acquire DoubleVerify

Comination of Nielsen and DoubleVerify to provide clear, verified, and independent data for the end-to-end advertising segment.

Eckoh Acquires Quality Xperience

Eckoh's acquisition of Quality Xperience expands its enterprise AI capabilities.

PubMatic Launches Governance Architecture for Agentic Advertising on AgenticOS

PubMatic AgenticOS updates give buyers verifiable control and a complete audit trail, from planning through activation to measurement.

Pipedrive Acquires Outfunnel

Pipedrive is bringing Outfunnel's automatic sales and marketing sync directly into its CRM product.

Wunderkind Partners with Cordial

Partnership combines Wunderkind's behavioral intent signals and AI decisioning with Cordial's cross-channel messaging platform and AI-native CDP.

Klaviyo Acquires Agency

Klaviyo's acquisition of Agency adds customer success capabilities to its CRM platform.

Pega Expands FedRAMP Class D Certified Capabilities in Pega Cloud for Government

Pega's latest authorization expands access to workflow automation, decisioning, and process optimization for mission-critical government operations.

Delight.ai Launches Delight Agent MCP

New integration lets Claude, Codex, Cursor, and other MCP-compatible AI clients query live Delight.ai data using natural language. (Featured on SmartCustomerService.com.)

Bloomreach Launches Ask Me Anything Capability

Bloomreach's Ask Me Anything feature transforms the search bar into a single entry point for shoppers.

Twilio Releases Branded Calling

Twilio Branded Calling lets businesses display a verified business name, logo, and, where supported, reason for calling. (Featured on SmartCustomerService.com.)