Text Integrates with WordPress

With its WordPress integration, Text uses site-specific data to resolve tickets, drive sales, and qualify leads.

Gainsight Launches Developer Studio and Skilljar Integration

Vibe coding and learning just came to Gainsight Customer Communities.

DoubleVerify Measures Media Quality on LinkedIn

DV's new capabilities bring independent global media quality verification to the LinkedIn Audience Network.

Calix Adds Agents and Agentic Workflows to Calix One

The next-generation Calix One platform now includes coordinated, AI-driven workflows across acquisition, experience, and operations.

AppsFlyer Introduces Web Performance Measurement

The latest addition to AppsFlyer's Measurement Suite brings mobile-grade attribution and optimization signals to web.

VastAdvisor Integrates with Salesforce, Microsoft Dynamics, and HubSpot

VastAdvisor integrations eliminate data fragmentation across the three CRM systems.

Brainfish Ships Live Agent Handoff for Zendesk

Brainfish Live Agent Handoff for Zendesk is a structural fix for the dead-end AI handoff problem. (Featured on SmartCustomerService.com.)

Attentive Launches Visibility AI, Auto-Upgrade, and RCS Testing Tools

Attentive's new targeting and testing capabilities help companies scale RCS for Business.

Zendesk Introduces the Autonomous Service Workforce

Zendesk's new Agent Builder, omnichannel AI agents, Copilots, and outcome-based pricing round out the updated offerings. (Featured on SmartCustomerService.com.)

Canva Launches Connected App for Gemini

With Connected App for Gemini Canva brings on-brand, editable design into Google's AI,

Shirofune Integrates with ChatGPT Ads

Integration enables companies to bring ChatGPT Ads into Shirofune's unified automation platform.

GoTo Launches GoTo Connect CX Complete and Updates LogMeIn Solutions

GoTo Connect CX Complete unifies the full customer experience, while LogMeIn updates include agentic AI, real-time insights, deeper integrations, and enhanced security. (Featured on SmartCustomerService.com.)

Precisely Moves EngageOne Products to AWS

Precisely's move to AWS enables customer communication management in the cloud.

Liftoff Upgrades Cortex

Liftoff's new wave of Cortex innovations include increased predictive power.

Qualtrics Acquires Press Ganey Forsta for $6.75 Billion

With its Press Ganey Forsta acquisition, Qualtrics expands its Experience Management and AI datasets.

Experian Expands Agent Trust Partner Ecosystem with Akamai

Akamai's collaboration with Experian strengthens secure, scalable agentic commerce and supports emerging Know Your Agent standards.

PolyAI Opens Its Agentic Dialog Platform

PolyAI's Agentic Dialog Platform is now available to every builder.

DoubleVerify Launches Content-Level Controls on Meta Threads

DoubleVerify's Content-Level Controls on Meta Threads enable advertisers to avoid unsuitable content before ads are served on Threads.

Boomi Launches MCP Registry and Boomi Connect

Boomi Connect and MCP Registry help knowledge platforms and AI agents access governed, real-time enterprise data.

8x8 AI Studio Adds OpenAI's GPT Realtime 2 to Support Production Voice Agents

Tool calling, GPT-5-class reasoning, and improved transcription are available now in 8x8 AI Studio.n (Featured on SmartCustomerService.com.)