Knak Launches Mobile Message Builder

Knak's Mobile Message Builder brings RCS and SMS message production into the same platform.

Zendesk Introduces Specialized AI Agents

Zendesk's new Industry and Custom Agents understand businesses and take action across the systems they use.

Snipp Introduces ChatGPT Plugin and Claude Connector

Snipp's ChatGPT and Claude connectors bring promotions and loyalty to AI assistants.

Yelp and Hatch Advance Voice AI for Restaurants and Service Pros with OpenAI's GPT-Live-1

Yelp Host, now enhanced with GPT-Live-1, transforms restaurant call handling, while Hatch's business intelligence, now with GPT-Live-1, brings advanced voice AI to help service businesses book more jobs.

FinTurk Launches PortfolioSolver and Vigil

FinTurk PortfolioSolver and Vigil bring conversational portfolio management and always-on practice monitoring directly into the FinTurk CRM platform. 

Storyblok Introduces Storyblok Agents

Storyblok Agents enable teams to have conversations with their content and automate tasks in the CMS.

NIQ"s Optiq Goes Live in Discover

Optiq expands access to NIQ's consumer and market intelligence.

PCI Pal Enhances Secure AI Payments with MCP

New MCP Server enables conversational AI platforms and AI agents to securely access PCI Pal payment capabilities. (Featured on SmartCustomerService.com.)

CallRail Launches Real-Time HubSpot Scheduling and Agent Hub Integration

CallRail's new capabilities will turn inbound calls into confirmed appointments and give HubSpot's AI agents access to richer customer context.

RingCentral Announces Plugin for ChatGPT and MCP Connectors for Claude

RingCentral's plugin for ChatGPT and MCP connectors for Claude make conversation data accessible and actionable in LLMs. (Featured on SmartCustomerService.com.)

SciFin Launches Context Covergence

SciFin's Context Convergence brings together scattered customer and business data.

Zendesk Expands Contact Center Voice Support Across Languages

Real-Time Voice Translation built directly into Zendesk Contact Center helps customers and agents communicate naturally across languages. (Featured on SmartCustomerService.com.)

Klaviyo Expands Its Platform at K:BOS Event

Klaviyo introduces specialized personalization models and SQL inside the Klaviyo Data Platform and expands its autonomous agents.

Nimble Launches AI Sequences

Nimble's AI Sequences turns one prompt into a complete follow-up of emails, calls, and human touches.

Melissa Brings Native Change-of-Address Updates to Salesforce

Melissa adds SmartMover to Clean Suite for Salesforce.

Liferay Launches Liferay Digital Sales Room

Liferay Digital Sales Room lets B2B sales teams independently launch governed, branded microsites to engage with buyers.

Stravito Launches AI Persona Builder

Stravito's AI Persona Builder enables teams to create AI personas from their own research, showing the sources behind every trait and flagging gaps or inconsistencies.

PayNearMe Acquires Marr Labs

Acquisition combines Marr Labs' specialized AI expertise with PayNearMe's platform, scale and reach to advance payment experience management

Certinia Unveils the System of Action for Services and Expands Veda AI

Certinia's 14 new agents and a doubled library of intelligent actions anchor a comprehensive System of Action built on trusted data.

Telesign and B2Metric Partner

Partnership combines B2Metric's predictive AI with Telesign's secure WhatsApp and email messaging.