Qualtrics Partners with CrowdStrike

The integration of CrowdStrike Falcon Shield with the Qualtrics Platform brings real-time visibility and automated protection to customer and employee experience data.

Fullstory Launches Guides and Surveys

Fullstory's Guides and Surveys turn behavioral insights into real-time action.

RingCentral Partners with OpenAI

RingCentral's communications platform is being integrated with OpenAI frontier models like GPT-5.2 to bring generative AI into the voice channel. (Featured on SmartCustomerService.com.)

Meet The People Launches MTP Intelligence

MTP Intelligence is an AI-enabled marketing platform unifying creative, media, and commerce.

Digital Remedy Launches Echo for Cross-Channel Media Measurement

Digital Remedy's Echo helps marketers cut through fragmented reporting, understand how channels work together, and make clearer performance decisions.

8x8 Launches Platform-Wide Upgrade

8x8's latest updates helps companies streamline operations, cut handling times, and improve workforce management. (Featured on SmartCustomerService.com.)

Hightouch Launches Content Assembly

Hightouch Content Assembly helps marketers create on-brand campaigns with AI.

CX Administration Software to Reach $18.2 Billion by 2033

Market Research Intellect eyes a customer experience administration software market fueled by digital CX transformation and AI integration. (Featured on SmartCustomerService.com.)

Combined Verint–Calabrio Organization to Operate Under Verint Name

Thoma Bravo consolidates product portfolios under the Verint moniker. (Featured on SmartCustomerService.com.)

Amplitude Introduces Agentic AI Analytics

Amplitude's new AI agents provide real time analysis and real-time monitoring and offer recommendations.

Stravito Introduces Deep Research Agent

Stravito's Deep Research Agent in AI Assistant delivers AI-driven answers.

Ada Launches Unified Reasoning Engine

Ada's Unified Reasoning Engine is a single intelligence layer to power agentic customer experiences in any channel.

Krisp Launches Voice Translation SDK

Krisp's Real-Time Voice Translation SDK enables CX platforms to embed multilingual voice directly into live customer conversations.

Innovid Expands Social Ads Manager with Reddit Campaign Management

Reddit integration with Innovid enables creative trafficking, campaign setup, delivery, measurement, and optimization alongside major social platforms.

Seismic Launches Winter 2026 Release

Seismic helps go-to-market teams close execution gaps in Winter 2026 Product Release.

Becausal Launches Always-On Sales Lift Measurement

Becausal's Always-On Sales Lift Measurement connects CPG audience intelligence to outcomes.

People.ai Brings Model Context Protocol (MCP) Integration

People.ai's SalesAI Platform now brings in structured and unstructured interaction data through MCP integration.

ECI Software Solutions Launches Homebuilder Sales & Marketing Suite

ECI's Homebuilder Sales & Marketing Suite blends practical AI and connected workflows unify leads, inventory, and follow-up to improve speed-to-lead and sales execution. 

Topol Launches Lettr Transactional Email Tool

Topol,io's Lettr email tool is a Laravel-native platform for transactional emails.

OptifiNow Integrates with InGenius

OptifiNow's integration with InGenius brings lender data to the platform.