Talkdesk Launches Enterprise Contact Center Spring 2018 Release
Context awareness, CX Manager, Intelligent Routing Configuration, and GDPR compliance round out the new capabilities. (Featured on SmartCustomerService.com.)
ForeSee Launches New Version of CX Suite
Predictive Net Promoter Score capability is the central change in the Foresee CX Suite. (Featured on SmartCustomerService.com.)
Genesys Makes PureCloud GDPR-Compliant
New API for PureCloud enables faster GDPR-mandated responses to consumer data requests to access, rectify, or delete personal information. (Featured on SmartCustomerService.com.)
Glance Networks Adds Mobile App Sharing to Its Visual Engagement Platform
Glance's visual customer care platform now includes cobrowse, screen share, and agent video capabilities. (Featured on SmartCustomerService.com.)
NICE inContact CXone Receives FedRAMP Certification
U.S. government agencies can now install NICE's cloud contact center solutions. (Featured on SmartCustomerService.com.)
TeamViewer Integrates with Microsoft Dynamics 365
Sales and support agents can now remotely access customer devices to accelerate sales and improve customer experiences.
Infinity CCS Partners with Connexica
Partnership helps companies create a single customer view while maintaining GDPR compliance.
HubSpot Integrates with Slack
Companies can now access HubSpot information directly from within Slack, and vice-versa.
Zendesk Launches an App for Slack
Users can collaborate and create tickets in Zendesk without ever leaving the Slack app. (Featured on SmartCustomerService.com.)
Aspect Launches CXP 18
Aspect Software has added omnichannel chatbot developer features and a PCI II-compliant, secure IVR in Aspect CXP 18. (Featured on SmartCustomerService.com.)
CSI Launches Oracle Service Cloud Connector
The enhanced CSI Virtual Observer provides workforce optimization functionality within Oracle Service Cloud. (Featured on SmartCustomerService.com.)
CallShaper Partners with The Blacklist Alliance to Combat TCPA Lawsuits
CallShaper is taking steps to protect its clients from frivolous and unwarranted Telephone Consumer Protection Act lawsuits.
Cloudinary Partners with Magento Commerce
The partnership will allow online retailers to enhance their sites with images and videos.
Interactions Adds Omnichannel Intelligent Virtual Assistant Capabilities
Interactions' enhanced IVA platform delivers personalization, persistence, context, and more channel offerings. (Featured on SMartCustomerService.com.)
eGain Launches eGain Solve for Amazon Connect
eGain Solve for Amazon Connect powers connected customer experiences across more touchpoints. (Featured on SmartCustomerService.com.)
MPP Global Updates eSuite SDK
The new 'Darwin' version allows companies to offer expanded subscription options.
Adobe Launches Advertising Analytics for Paid Search
Advertising Analytics for Paid Search helps companies see the effects of their search advertising.
Serenova Launches CxEngage Scoreboard
CxEngage Scoreboard is an integrated performance management solution for contact centers. (Featured on SmartCustomerService.com.)
ActiveCampaign Launches Win Probability
Win Probability uses machine learning to predict the odds of winning deals.
Ericsson Emodo Offers Free Data Verification
Emodo Verification uses carrier data to verify the accuracy of mobile marketing efforts.