CRM Across the Wire

Microsoft to Acquire Bot Developer XOXCO, Adds AI to Power BI

The acquisition of XOXCO brings together leading bot development communities to help advance conversational AI. (Featured on SmartCustomerService.com.)

Nimble Releases Mobile 3.0 for Android

Nimble also included enhanced relationship and pipeline manager for Office 365 and G Suite in its latest release.

Showpad Acquires Meeting Intelligence Platform Voicefox 

Showpad also introduced new integrations and personalization capabilities to create a more seamless workflow for inside sales reps.

NICE Unveils Journey Excellence Score

NICE's Journey Excellence Score is a new metric for measuring service quality across touchpoints and over time and enables the prediction of future outcomes.

RAIN Group Launches Sales Goal Setting Worksheet

RAIN's Goal Setting Worksheet is a complimentary resource to help professionals set and meet goals.

Qubit Launches Marketing Personalization Solutions for Beauty, Fashion, and Luxury Brands

New industry solutions help key verticals personalize shopping experiences for customers.

ItaQuod Launches Structured CRM Platform

ItaQuod helps sales team members capture, consume and collaborate on information in up to 80% less time.

Capsule Adds Teams Plan to Its CRM

Capsule's Teams features allow teams to customize access to leads, customers, and sales opportunities and provides more comprehensive insights.

Lessonly and Zendesk Partner

Lessonly's training software integrates with Zendesk to encourage team learning and practice.

Maslansky + Partners Launches Dynamic Response

Dynamic Response uses algorithms to match the appropriate messaging to the specific details of the company's crisis or issue.

Guru Launches Voice-to-Knowledge Solution for Customer Support Teams

Guru Voice-to-Knowledge analyzes voice communications and searches for supporting knowledge to help support agents deal with customers.

Vertebrae Introduces Axis Augmented Reality Shopping Experience

Vertebrae's Axis platform allows retailers to implement interactive 3D and AR experiences.

LiveChat Launches Academy to Help Users Master Chatbots

Academy offers instructions for building chatbots to cover a variety of business use cases.

Reactful Joins Marketo LaunchPoint Ecosystem

Reactful integrates AI-driven marketing technology to help companies deliver personalized web engagement.

Clarabridge Updates Banking Solution

Updates to the Clarabridge Banking Solution include new features, dashboards, and consumer insights.

Videolicious Awarded U.S. Patent Related to Its Video Automation Platform

Patent protects methods and systems for understanding how video content is consumed.

6sense Launches Sales Intelligence

The new release of the 6sense ABM Orchestration Platform uses additional data insights.

Glassbox Integrates with AWS Machine Learning

Integration allows Glassbox users to pour Glassbox Data into ready-made AWS ML models

Reltio Releases Reltio Cloud 2018.3

Reltio Cloud 2018.3 introduces machine learning-based Data Quality Confidence Indicator and self-service, scalability, connectivity, security, and governance enhancements.

Swiftpage Increase Marketing Automation in New Act! Version

All-new Act! CRM introduces marketing automation built for SMBs.