CRM Across the Wire

Talkdesk Launches Enterprise Contact Center Spring 2018 Release

Context awareness, CX Manager, Intelligent Routing Configuration, and GDPR compliance round out the new capabilities. (Featured on SmartCustomerService.com.)

ForeSee Launches New Version of CX Suite

Predictive Net Promoter Score capability is the central change in the Foresee CX Suite. (Featured on SmartCustomerService.com.)

Genesys Makes PureCloud GDPR-Compliant

New API for PureCloud enables faster GDPR-mandated responses to consumer data requests to access, rectify, or delete personal information. (Featured on SmartCustomerService.com.)

Glance Networks Adds Mobile App Sharing to Its Visual Engagement Platform

Glance's visual customer care platform now includes cobrowse, screen share, and agent video capabilities. (Featured on SmartCustomerService.com.)

NICE inContact CXone Receives FedRAMP Certification

U.S. government agencies can now install NICE's cloud contact center solutions. (Featured on SmartCustomerService.com.)

TeamViewer Integrates with Microsoft Dynamics 365

Sales and support agents can now remotely access customer devices to accelerate sales and improve customer experiences.

Infinity CCS Partners with Connexica

Partnership helps companies create a single customer view while maintaining GDPR compliance.

HubSpot Integrates with Slack

Companies can now access HubSpot information directly from within Slack, and vice-versa.

Zendesk Launches an App for Slack

Users can collaborate and create tickets in Zendesk without ever leaving the Slack app. (Featured on SmartCustomerService.com.)

Aspect Launches CXP 18

Aspect Software has added omnichannel chatbot developer features and a PCI II-compliant, secure IVR in Aspect CXP 18. (Featured on SmartCustomerService.com.)

CSI Launches Oracle Service Cloud Connector

The enhanced CSI Virtual Observer provides workforce optimization functionality within Oracle Service Cloud. (Featured on SmartCustomerService.com.)

CallShaper Partners with The Blacklist Alliance to Combat TCPA Lawsuits

CallShaper is taking steps to protect its clients from frivolous and unwarranted Telephone Consumer Protection Act lawsuits.

Cloudinary Partners with Magento Commerce

The partnership will allow online retailers to enhance their sites with images and videos.

Interactions Adds Omnichannel Intelligent Virtual Assistant Capabilities

Interactions' enhanced IVA platform delivers personalization, persistence, context, and more channel offerings. (Featured on SMartCustomerService.com.)

eGain Launches eGain Solve for Amazon Connect

eGain Solve for Amazon Connect powers connected customer experiences across more touchpoints. (Featured on SmartCustomerService.com.)

MPP Global Updates eSuite SDK

The new 'Darwin' version allows companies to offer expanded subscription options.

Adobe Launches Advertising Analytics for Paid Search

Advertising Analytics for Paid Search helps companies see the effects of their search advertising.

Serenova Launches CxEngage Scoreboard

CxEngage Scoreboard is an integrated performance management solution for contact centers. (Featured on SmartCustomerService.com.)

ActiveCampaign Launches Win Probability

Win Probability uses machine learning to predict the odds of winning deals.

Ericsson Emodo Offers Free Data Verification

Emodo Verification uses carrier data to verify the accuracy of mobile marketing efforts.