CRM Across the Wire

Pegasystems Launches Process AI

Pega Process AI uses artificial intelligence to triage incoming customer requests.

LeadsRx Integrates Multi-Touch Attribution with Triton’s Podcast and Advertising Solutions

Triton's clients can leverage LeadsRx to measure podcast advertising data alongside other channels.

Indicative Launches Journeys

Indicative Journeys is a customer mapping feature for product analysis within data warehouses.

Semafone Partners with Avaya

Avaya has become a reseller for Semafone's payment security solutions and integrated them with its Avaya OneCloud contact center solutions.

SurveyMonkey Launches Brand Tracker and Industry Tracker

SurveyMonkey Brand Tracker and SurveyMonkey Industry Tracker enable a more flexible approach to market research.

Stirista Unveils OMNA Identity Graph

Stirista OMNA Identity Graph helps marketers enrich or onboard first-party CRM data.

Qualtrics Introduces XMOS, the Operating System for Experience Management

Qualtrics XMOS includes three services that empower organizations to understand customers' and employees' needs and adjust experiences in real time.

Ambition Launches Metrics Snapshots

Ambition's Metric Snapshots help sales leaders personalize coaching.

Templafy Introduces Engage to Analyze Content Performance

Templafy Engage supports sharing and collaboration, tracking and analytics, and e-signing for business content.

ON24 Launches Enterprise Solution

ON24 Enterprise Solution helps companies scale digital engagement and drive personalized experiences across marketing and sales.

Qualified Launches Qualified X Marketing and Sales Platform

Qualified X boosts direct conversations between businesses and buyers on corporate websites with Live Visitor Streams, Real-Time Segments, Onsite Routing & Alerts, Proactive Chat and Insights.

Cyara Launches Call Explorer

Cyara Call Explorer is an automated platform for building and executing IVR test scripts. (Featured on SpeechTechMag.com.)

Clickatell Launches Chat Flow

Clickatell Chat Flow is a chat commerce workflow builder to help companies interact with consumers on chat apps.

Birdeye Supports Google Business Messaging

Birdeye's Google My Business integration allows businesses to chat with prospects directly on Google.

Tattle Integrates with Onosys

Tattle's integration with Onosys brings together customer feedback and ordering information.

Gainsight Launches Horizon Analytics

Gainsight's new Horizon Analytics helps companies unify and leverage customer data.

Folloze and 6sense Partner

The Folloze-6sense partnership harnesses intent and predictive data with personalized experiences and sales orchestration.

Okta Launches Customer Identity Risk Ecosystem and Workflow Integrations

New integrations address digital transformation challenges in security, customer experience, application development, and data privacy.

Twitter Integrates Nielsen's Cross-Media Planning and Measurement Suite

Twitter's expanded relationship with Nielsen helps it plan and execute video advertising strategies.

Vimeo Partners with Constant Contact

Partnership brings Vimeo's video capabilities to Constant Contact's marketing platforms.