Circuit Court Upholds Text Marketing Exception in TCPA

7th Circuit Court rules that TCPA telephone call consumer protections don't apply to text messages.

Thryv Integrates with Breesy AI

Thryv-Breesy AI integration connects lead generation with revenue intelligence.

NiCE and RingCentral Expand Partnership

New agreement enables NiCE to resell RingCentral's RingEX; companies also extend agreement to market and sell RingCentral Contact Center, powered by NiCE CXone. (Featured on SmartCustomerService.com.)

Acxiom Launches Identity Boost Accelerator

Acxiom Identity Boost Accelerator works with Salesforce Data 360 to connect customer data.

Observe.AI Partners with AWS

Observe.AI and AWS work together to accelerate adoption of AI Agents for CX. (Featured on SmartCustomerService.com.)

DevRev Launches Voice AI

DevRev Voice AI for Computer shares organizational memory across agents. (Featured on SmartCustomerService.com.)

Genesys Deepens Partnership with AWS

Expanded relationship between Genesys and AWS advances agentic orchestration, scales global availability, and strengthens go-to-market collaboration. (Featured on SmartCustomerService.com.)

SurveyMonkey Reintroduces GetFeedback

A self-serve version of GetFeedback helps marketing, product, and digital customer-experience  teams capture in-the-moment customer feedback.

Zoom Launches Revenue Accelerator

Sales Assist, Ask ZRA, and Sales Roleplay are now available through new Zoom Revenue Accelerator Essentials and Premium offerings.

Algolia Launches Dynamic Facets for Product Discovery

Algolia Dynamic Facets uses shopper behavior to automatically prioritize the most relevant filters for every search,

transcosmos Evolves Its CX Platform into trans-DX Plus for Support

transcosmos has added AI agent capabilities in converting its CX platform into trans-DX Plus for Support.

Driive Launches Dot, a Virtual Scheduler

Driive Dot combines conversational voice AI with Driive's scheduling engine so every call, form fill, and calendar request turns into a booked appointment.

Truecaller to Acquire TextPlus

TextPlus acquisition increases Truecaller's US footprint and VoIP capabilities.

Glia Launches Three AI Response Modes Within Glia Banker

New response modes allow banks and credit unions to offer even more natural interactions at the topic level.

8x8 Launches 8x8 Small Business

8x8 Small Business is a self-serve, consumption-based communications offering for small and mid-sized businesses.

CTM Launches OpenAI Ads Integration, AskCTM

OpenAI conversion support and AI-powered setup assistant expand CTM's attribution capabilities.

Level AI Launches Latitude, a Suite of 7 AI Models

Level AI's Latitude family scores every customer interaction, keeps sensitive data inside a controlled environment, and gets sharper with every correction. (Featured on SmartCustomerService.com.)

Vibes Introduces RCS Studio Professional

With Vibes' RCS Studio Professional, companies can now upgrade AI agents that communicate over voice and text to rich, conversational RCS messaging.

PWC US Partners with OpenAI on Agentic Solutions

New solutions from PWC US and OpenAI combine advanced AI with industry expertise to deliver personalized, efficient, and scalable customer experiences

Contentsquare Partners with Klaviyo

Contentsquare and Klaviyo team up to turn behavioral signals into on-brand targeted campaigns.