CRM Across the Wire

Apple and Salesforce.com Partner

The partnership will yield apps and customer experiences exclusive to iPhone and iPad.

MaritzCX Updates Its Customer Experience Platform and Services Offerings

MaritzCX's new solutions help clients transform their customer experience operations.

InsideSales.com Adds Collective Intelligence to Its AI Sales Platform

InsideSales.com's sales platform now offers Amazon-like insights informed by AI and Collective Intelligence from billions of buyer interactions.

Xactly Acquires OpsPanda

By acquiring sales resource and capacity planning provider OpsPanda, Xactly strengthens the AI capabilities of its SPM portfolio.

mParticle Expands Partnership With Facebook for Event-Level Data Integration

mParticle's customer data platform enables companies to onboard event-level data to Facebook's advertising platform.

MapAnything Unveils Schedule Assistant

Schedule Assistant features advanced routing prioritization to handle calendars for field sales or service teams.

Adobe Unveils Virtual Analyst and Upgrades to Experience Platform

Adobe infuses deep AI and machine learning to uncover insights buried deep in data.

Xactly Releases AI Algorith to Predict Sales Rep Attrition

Xactly's newest offering is part of the Sales Performance Artificial Intelligence platform.

Vonage to Acquire NewVoiceMedia

The acquisition of cloud contact center provider NewVoiceMedia is valued at $350 million. (Featured on SmartCustomerService.com.)

Mediafly Launches Automatic Meeting Tracker Update

Mediafly Automatic Meeting Tracker uses machine learning to reduce manual data entry after sales presentations.

Unbounce Partners with Taboola

The partnership will provide Taboola's clients with the Unbounce Landing Page Analyzer.

Salesforce Launches Quip Slides

Quip Slides lets teams add create more interactive social presentations for collaboration.

Engagio Launches ABM Automation

Engagio ABM Automation aims to help B2B Marketers scale account-based programs and automate ABM actions at the account and lead level.

Pinterest Opens Its Content Marketing API to Open Influence and Klear

Open Influence and Klear will be able to discover, collaborate with, and track Pinterest influencers.

Zappix Partners with TalkDesk for Cloud-Based Contact Center

The partnership opens up new automation and on-demand customer service capabilities for Talkdesk users. (Featured on SmartCustomerService.com.)

Neustar Launches Outbound Dialing Solution

Neustar's Outbound Dialing Solution enhances CRM records, prevents outbound calls from being blocked or mislabeled as spam, and optimizes calling strategies. (Featured on SmartCustomerService.com.)

INI Releases Form Studio IVR Surveying App

INI FormStudio simplifies self-service response collection with support for visual IVR, transcription engines, and speech-to-text. (Featured on SmartCustomerService.com.)

DataFox Adds to Its Account Scoring Solution

DataFox's Account Scoring gets revamped with new visualizations and dynamic tiering.

Capgemini Partners with AWS

Capgemini launches strategic initiative with Amazon Web Services to accelerate enterprise digital transformation via cloud technologies.

Zoho Adds Conversion Rate Optimization to PageSense

Zoho's CRO capabilities let users track and act on website visitor activity.