CRM Across the Wire

Alorica Expands into Egypt and Poland

Contact center outsourcer Alorica is launching operations in Cairo and Lodz. (Featured on SmartCustomerService.com.)

SupportLogic Acquires Emtropy Labs

SupportLogic will be able to automate QA for contact centers with its Emtropy Labs acquisition.

Quantum Metric Introduces Atlas

Quantum Metric's Atlas solution analyzes digital experience and provides guidance for improvements.

Fluree Partners with Fabric to Give Consumers Control Over Personal Data-Sharing

Fluree and Fabric are rewarding consumers for watching ads, providing feedback, and sharing personal data.

Gainsight Partners with Productboard

Gainsight and Productboard bi-directional integration provides a feedback loop between customer success and product teams.

Emplifi Integrates Social Marketing Cloud with Snapchat

Companies will be able to use Emplifi's Social Marketing Cloud to measure and manage organic performance on Snapchat.

SugarCRM Debuts Digital Self-Service Capabilities

Sugar's digital self-service capabilities let customers follow service requests to final resolution.

TTEC Introduces InteractionSync for Amazon Connect

TTEC Digital's InteractionSync for Amazon Connect provides contact center agents a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365. (Featured on SmartCustomerService.com.)

Brandessence Eyes 18 Percent CAGR for CCaaS Market

The worldwide contact center-as-a-Service market is expected to expand from $4.7 billion today to $15.1 billion by 2028. (Featured on SmartCustomerService.com.)

Basis Technologies Connects Programmatic Guaranteed Ad Buying with Vendor Directory and Negotiations Module

Basis Technologies' Programmatic Guaranteed enables advertisers to communicate directly with publishers on multiple platforms.

Glia Upgrades Call Center Platform

Glia's call center solution for financial services has been enhanced with AI-driven automation and fintech integrations. (Featured on SmartCustomerService.com.)

Kore.ai Adds Generative AI and Large Language Models in XO Platform V10.0

Kore.ai Experience Optimization (XO) Platform Version 10.0 includes open architecture, continuous learning, automated training, and testing. (Featured on SmartCustomerService.com.)

Full Circle Insights Integrates with Bombora

Bombora integration allows Full Circle ABM users to identify and track accounts through the sales funnel.

Simon Data Launches Activate

Simon Activate, powered by Snowflake, gives marketers direct, real-time access to company data to supercharge personalization.

Cordial Partners with Snowflake

Cordial has enhanced its first-party data capabilities on Snowflake Marketplace.

Helpshift Awarded Patent for Technology That Bridges Mobile Phones, Console Gaming, TV Set Tops, and More

Patented capabilities enable users to solve their problems instantly through in-app self service or by connecting them with an agent.

Konect.ai Partners with TotalCX

Partnership blends TotalCX's conversational AI with Konect's SMS capabilities.

Lotame Launches Spherical Data Platform

Spherical is a data platform that brings in first-party customer data from multiple sources.

Upstart Introduces Digital Finance and Online Sales

Upstart is adding Digital Finance and Online Sales to its Auto Retail platform, enabling auto dealerships to offer complete online and in-store buying experiences.

SOCi Launches GeoRank

SOCi GeoRank provides competitor insights through a geographical view of keyword rankings.