Sprout Social Launches Expansive Suite of Integrations

Sprout Social's new integrations include Bluesky, LinkedIn, Instagram, Salesforce, Adobe, Canva, and TikTok.

NiCE Deepens Partnership with Salesforce

Expanded collaboration brings NiCE's CXone Mpower together with Agentforce in Salesforce Service Cloud. (Featured on SmartCustomerService.com.)

8x8 Launches Social Connect for Retailers

8x8 Social Connect converts social engagement into instant transactions - protecting brand reputation and boosting revenue

Certinia Launches Summer '25 Release

Certinia's Summer '25 Release includes advanced AI to uncover opportunities to improve customer success teams.

Riskified Partners with HUMAN to Help Merchants Embrace Trusted AI Shopping Agent Commerce

Riskified and HUMAN are giving merchants e-commerce fraud visibility, control, and protection.

CommunityWFM Unveils Advanced AI-Driven Forecasting

AI delivers fully automated forecasting in CommunityWFM's contact center software. (Featured on SmartCustomerService.com.)

Deepfake AI Market to Generate $41.36 Billion by 2032

Verified Market Research projects 35.7 percent growth in deepfake AI technologies over the next seven years.

Marchex Releases Healthcare AI Solution

Marchex's Healthcare AI Solution provides comprehensive patient insights and marketing attribution.

HG Insights Launches Revenue Growth Agentic Ecosystem

HG Insights' Revenue Growth Agentic Ecosystem for go-to-market intelligence with AI and technologies from MadKudu and TrustRadius acquisitions.

Cresta Launches Agent Assist and Conversation Intelligence for Email

Agent Assist for email empowers teams to deliver support on that channel; while email support in Conversation Intelligence unlocks voice-of-the-customer visibility in email exchanges. (Featured on SmartCustomerService.com.)

Momentum Unveils SmartClips and Account Briefs

Momentum's SmartClips turns sales and customer calls into shareable video highlights in real time; Account Briefs provides a view of account activity, health, and stakeholder engagement.

Intiveo Expands Voice Capabilities to Multi-Location Practices

Intiveo has expanded the availability of Intiveo Voice for multi-location dental practices.

Alida Launches AI Assistant for User Research

Alida's Q3 2025 product release includes a new set of AI powered reporting and analysis capabilities.

TPx Launches UCx Contact Center

TPx's UCx Contact Center is a cloud-based solution for support across voice and digital channels. (Featured on SmartCustomerService.com.)

Sendbird Partners with AWS

Sendbirds partners with Amazon Web Services to accelerate agentic AI adoption.

SoundHound Launches Vision AI

With SoundHound's Vision AI, businesses can now combine the visual world with conversational intelligence for more natural and responsive AI interactions. (Featured on SpeechTechMag.com.)

Sprout Social Expands Salesforce Collaboration

Sprout Social is bringing social channels into Salesforce Service Cloud.

Capacity Acquires Call Criteria and Verbio Technologies

Capacity acquires Call Criteria and Verbio Technologies to expand speech analytics, voice automation, and QA capabilities. (Featured on SmartCustomerService.com.)

Clari and Salesloft to Merge

Lari and Salesloft will join to form one AI company for revenue operations.

Forethought Is Now Available in the AWS Marketplace AI Agents and Tools Category

Forethought's agentic AI platform for customer-facing use cases is now available via AWS's newest Marketplace category.