CRM Across the Wire

Google Expands Chrome OS Integrations for Contact Center

Google has expanded the number of solutions, peripheral devices, and contact center systems that work with Chrome OS. (Featured on SmartCustomerService.com.)

AWS Adds Capabilities to Amazon Connect

Amazon Connect Wisdom, Connect Voice ID, and automated outbound communications for calls, texts, and emails are available to contact centers in the latest Amazon Connect updates. (Featured on SmartCustomerService.com.)

Gupshup Acquires RCS Platform Provider Dotgo

The Dotgo acquisition propels Gupshup into RCS, expanding its IP-based conversational messaging platform.

StackAdapt Integrates with Oracle Moat

StackAdapt's Oracle Moat integration allows retail and CPG companies to access real-time attribution and measurement metrics

Zeotap Launches Consent Orchestration

Consent Orchestration, part of Zeotap's customer data platform, allows marketers to unify, configure and automate consent and marketing preferences at scale.

C3 AI Launches C3 AI Data Vision

C3 AI Data Vision provides AI-powered knowledge graphs and deeper insights.

Dialpad Updates Its App on Salesforce AppExchange

Dialpad users can now launch communications apps directly within Salesforce Sales Cloud and Salesforce Service Cloud.

Syniverse Adds WhatsApp Business API on Syniverse CPaaS Concierge

Syniverse has brought WhatsApp messaging capabilities to its Syniverse CPaaS Concierge platform.

Allego Collects a U.S. Patent for Asynchronous Collaboration

Allego's newest patent covers technology that allows for point-in-time feedback asynchronously through video.

Airship Launches Preference Center

Airship Preference Center gives marketers full control over customer opt-ins and consent.

Customer Communications Management Market to Be Worth $2.2 Billion by 2026

MarketsandMarkets expects the customer communications management market to nearly double in the next five years.

Emplifi Acquires Go Instore

Emplifi's acquisition of live commerce software pioneer Go Instore will help companies connect in-store and online experiences. 

P360 Adds to ZING SMS Communication Module

P360's ZING platform now includes SMS messaging, calling, asset delivery, and activity tracking.

Optimizely Launches Data Core Service

Optimizely Data Core Service will unify data across products for deeper customer insight.

Insightly Launches Insightly Service

Insightly Service is a customer service and support ticketing application.

Sparkfly Partners with Lunchbox

Sparkfly and Lunchbox are partnering to deliver personalized experiences for restaurant-goers. 

Act-On Software Integrates with Zendesk Sell

Native integration brings Act-On's marketing automation solution to Zendesk Sell users.

8x8 Expands Service to Russia, Japan, and Puerto Rico

8x8 is delivering cloud phone and contact center solutions for multinational organizations in Russia, Japan, Puerto Rico, and dozens of other countries.

KnowledgeLake Partners with Databank

DataBank now has access to KnowledgeLake's Intelligent Document Classification and Data Extraction tools.

SMG Extends Partnership with CallMiner

SMG expands its contact center and conversation analytics capabilities with a CallMiner partnership. (Featured on SpeechTechMag.com.)