CRM Across the Wire

SupportLogic Launches Agent Coaching and Evaluation (ACE)

SupportLogic's Agent Coaching and Evaluation is designed to offer greater manager productivity, enhanced employee engagement, and increased CSAT. (Featured on SmartCustomerService.com.)

Gong Launches Economic Pulse

Gong's Economic Pulse functionality surfaces when economic triggers are mentioned in customer interactions.

In Mind Cloud Launches Software Comparison Checklist

In Mind Cloud's Software Comparison Checklist is designed to help manufacturers pick the right digital sales tools. 

Medallia Launches Medicare Stars Solution

Medallia Medicare Stars Solution provides a dashboard with a constant pulse on healthcare plan member experiences.

Syncfusion Introduces BoldDesk

Syncfusion's BoldDesk is a customer support solution for automating ticket processes. (Featured on SmartCustomerService.com.)

Pricefx Launches Sales Compensation Capability

Pricefx's Hurricane product release now contains a Sales Compensation module to reduce commission overpayment and improve transparency.

DISQO Partners with Adelaide on Ad Measurement

Adelaide integrates DISQO's Brand and Outcomes Lift measurement into its AU metric.

AskNicely Launches Benchmark Program

AskNicely's Benchmark Program delivers an action plan to improve customer experience and revenue growth. (Featured on SmartCustomerService.com.)

InMoment Updates XI Platform

InMoment's XI Platform updates facilitate and automate the discovery and distribution of data and insights.

Zendesk to Be Acquired by Investor Group

An investor group led by Hellman & Friedman and Permira will acquire Zendesk for $10.2 billion.

Intermedia Launches Interaction Analytics

Intermedia Interaction Analytics helps businesses capture the voice of the customer, automating trend recognition of key words and phrases from daily customer interactions. (Featured on SpeechTechMag.com.)

Talkwalker Makes Its Brand Love Benchmarking Solution Available to Marketers

Talkwalker's Brand Love Benchmarking provides real-time measurement of customer passion, trust, and satisfaction.

Oracle Adds Agent Service to Cloud CX for Utilities

Oracle Agent Service combines Fusion CX and utility applications to improve customer service while boosting sales.

Klaviyo Introduces Klaviyo One

Klaviyo One is an integrated customer data platform and marketing automation engine for large companies.

Textel Expands Partnership with NICE

Partnership brings Textel's business texting platform to NICE's international CXone customers. (Featured on SmartCustomerService.com.)

Salesforce Launches Financial Services Solutions

Salesforce for Financial Services includes industry-targeted automation, artificial intelligence, and analytics.

Algonomy Launches Mid-Year Release with CDP and Merchandising Tools

Algonomy's mid-year 2022 release includes a new customer data platform and new Forecast Right and Order Right solutions.

ASAPP Launches AutoTranscribe

ASAPP's AutoTranscribe provides real-time speech-to-text services for contact centers. (Featured on SpeechTechMag.com.)

Qualtrics and ServiceNow Partner on Qualtrics Embedded Insights

Qualtrics Embedded Insights gives a unified view of employee and customer experience and operational data. (Featured on SmartCustomerService.com.)

Jotform and Loom Partner to Video-Enable Forms

Loom Video Embed and Loom Video Recorder are now available on the Jotform platform.