CRM Across the Wire

NICE Expands Integrations with Microsoft Teams

NICE Trading Recording, NICE inContact CXone, and NICE Multi Channel Recording will be seamlessly integrated with Microsoft Teams. (Featured on SmartCustomerService.com.)

Dalet to Acquire Ooyala's Flex Media Platform Business

The acquisition widens Dalet's market offering and accelerates the move to recurring revenue models.

Verint Strengthens Integration with Microsoft Teams

Verint's Financial Compliance portfolio integrated with Teams will enable businesses to capture Microsoft Teams interactions across contact center, back-office, and trading floor operations. (Featured on SmartCustomerService.com.)

Attivio and GlideFast Partner with ServiceNow

Attivio and GlideFast Consulting are working with ServiceNow to deliver AI-powered answers and insights into key ServiceNow workflows.

Auraya Introduces EVA, a Voice Biometric Extension for Amazon Connect

Auraya helps authenticate customers using voice over phone and digital channels.

Moz Launches Local Market Analytics

Moz Local Market Analytics helps companies understand local competitors and market performance of their SEO efforts.

Five9 Integrates with Microsoft Teams

Integration brings together Five9's Intelligent Cloud Contact Center with Microsoft Teams to enable customer service agents to collaborate with experts.

Zingle Announces Integrations

Springer-Miller Systems, Maestro, Megasys, and Visual One integrate with Zingle to help hotels further personalize the guest experience.

Zendesk Launches Event Connector for Amazon Web Services

Zendesk's new Event Connector for Amazon EventBridge allows easy access to customer experience data across the organization.

Cheetah Digital Acquires Wayin

Cheetah Digital's acquisition of Wayin will help marketers collect zero- and first-party customer data to drive personalized, real-time experiences across channels.

Neustar Partners with Freckle to Provide Marketers with First-Party Data

Neustar will make Freckle's first-party data available in its Identity Data Management Platform.

Zeta Global and PlaceIQ Announce Strategic Partnership

Zeta's customer profiles and data will bhe integrated with PlaceIQ's locational data to improve marketing reach.

Twilio SendGrid Adds Automation and Email Testing to Marketing Campaigns

New functionality enables marketers to optimize email campaigns across automated and recurring series, one-time campaigns, and transactional mail.

8x8 Launches Managed Technical Services

8x8 Managed Technical Services enhances existing networks to deliver optimum performance for mission-critical applications. (Featured on SmartCustomerService.com.)

Inference Solutions Unveils WhatsApp Support in Studio 6.2

Inference's Studio platform now enables virtual agents to provide customer care via the WhatsApp messaging application. (Featured on SmartCustomerService.com.)

SurveyMonkey Launches Custom Email Domains 

Custom Email Domain will allow companies to use their own domain for the SurveyMonkey email collector.

Microsoft Partners with ServiceNow

ServiceNow moves workloads to Microsoft Azure for highly regulated industries.

Socialbakers Launches Content Hub

Content Hub helps marketers collaborate, plan, and create content with centralized insights and analysis across digital channels.

TapClicks Acquires Search Marketing Intelligence Provider iSpionage

TapClicks has added competitive SEO and SEM intelligence to its marketing solutions portfolio.

NICE Compass Real-Time Recording Reconciliation Now Supports IPC Unigy

Financial services organizations that use IPC Unigy can now ensure they are capturing every trader voice communication.