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CRM Across the Wire

Mediafly Acquires Presentify

Mediafly acquires global visual communication solution to help marketers and sellers improve buyer engagement with interactive content.

Medallia Launches Closed Loop Service for Salesforce on Salesforce AppExchange

Medallia's customers can now listen to, analyze, and act on customer feedback in real time.

LiveRamp Enhances Identity Infrastructure to Include Unified ID 2.0

LiveRamp's expanded collaboration with The Trade Desk empowers marketers and publishers to connect their data across the open internet.

JetSense.ai Launches TextChat

JetSense TextChat lets Shopify merchants communicate with their stores via text without relying on apps.

LivePerson Adds Support for Instagram Messaging

New integration with Messenger API with Support for Instagram brings direct messages, story tags, and comments into LivePerson's Conversational Cloud platform.

Zappix Partners with Fonative

Zappix and Fonative team up to deliver additional self-service technology to contact centers.

Freshworks Introduces Freshworks CRM and Neo

Freshworks CRM provides a unified sales and marketing experience; Neo, is a customer data platform for AI-driven selling.

Clarabridge Expands Analytics with Automated Narratives

Clarabridge's Fall 2020 release includes a new Automated Narratives feature to produce call summaries.

OpenText Launches Cloud Edition 20.4

Updates include major enhancements across the entire OpenText portfolio.

MediaMath Partners with PubMatic

Partnership brings together advertising data to help companies maximize campaigns.

C3.ai, Microsoft, and Adobe Combine Forces on C3 AI CRM

C3 AI CRM combines with Microsoft Dynamics 365 and Adobe Experience Cloud.

Bambuser Adds to Live Video Shopping

Enhancements add ecommerce capabilities to retailers' live streaming initiatives.

Brandify Partners with Nextdoor

Brandify's partnership will allow multi-location businesses to manage pages on Nextdoor, the neighborhood app.

SocialCode Rebrands as Code3

Performance marketing agency reveals new name in support of expanded capabilities in media, creative, and commerce.

Ribbon Introduces Managed Services for STIR/SHAKEN and Reputation Scoring

STIR/SHAKEN-as-a-Service is a hosted robocall mitigation solution; Reputation Scoring offers real-time insights to prevent nuisance and fraud calls.

Slingshot Launches Integrated Chatbot and IVR-to-Text

Slingshot Chatbot and IVR-to-Text will enable pest control and home services providers to automate scheduling, billing, and other customer service tasks.

Really Simple Systems Launches Simple Marketing

Simple Marketing is an integrated email marketing offering for SMBs.

Reputation.com Releases Review Booster

Review Booster allows businesses to fuel growth by multiplying customer feedback on Google.

Awesome Motive Acquires Web Push Notification Software Provider PushEngage

PushEngage joins Awesome Motive, the management company behind OptinMonster, WPForms, MonsterInsights, and more.

Medallia Partners with Tableau

Medallia's partnership with Tableau will help companies visualize customer experience data and feedback.