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CRM Across the Wire

eGain Adds to Its Solve Customer Service Suite

Enhancements to eGain Solve include conversational automation, augmented agents, and full-spectrum analytics. (Featured on SmartCustomerService.com.)

Lead411 Offers Email/SMS Automation with Reach

Lead411 users can now send automated email and/or SMS campaigns directly from Lead411.

MessageGears Now Supports Google's AMP for Email

MessageGears' AMP for Email support will empower marketers to build more interactivity and personalization into their email marketing campaigns.

FocusVision Adds to the Decipher Survey Platform

Users of FocusVision's Decipher survey platform can now import survey questions directly from Microsoft Word.

Bluecore Launches Bluecore Site

Bluecore Site applies consumer and product insights to offers and recommendations as consumers move across digital channels.

Vision Critical Launches Sparq Fall '19 Release

The Sparq Fall '19 release helps companies gain active consent to collect and use customer data.

Tatango Partners with Exago for Business Intelligence Capabilities

Tatango's partnership with Exago yields a reporting solution for text message marketing.

Zendesk Introduces Partner Program

The Zendesk Partner Program opens a global ecosystem of partners to help companies deliver a better customer experience.

Salesforce Enhances Nonprofit Cloud

Salesforce further helps nonprofits with case, volunteer, and program management capabilities.

TapClicks Integrates with Amazon Advertising API

TapClicks' integration with the Amazon Advertising API enhances omnichannel marketing analytics and intelligence.

ClickDimensions Launches Intelligent Dashboards

ClickDimensions' Intelligent Dashboards bring reporting to Microsoft Dynamics.

Phone2Action Partners with Blackbaud

Phone2Action is working with Blackbaud to offer its advocacy solutions on the Blackbaud Partner Network.

Gathr Lab Launches Living Audience

The Living Audience marketing platform simplifies complex customer data tied to billions of devices.

Talkdesk Integrates with Zoom

Zoom integration through Talkdesk Enterprise Cloud Contact Center fosters seamless, cross-department collaboration. (Featured on SmartCustomerService.com.)

Validity Enhances Return Path with Improved Email Deliverability and Tracking

Return Path provides new versions of SmartSeeds and CoreSeed to extend marketers' insight into email campaigns.

Pega Launches Next-Best-Action Designer

Next-Best-Action Designer offers AI-guided best practices for more relevant customer interactions.

PCI Pal Extends Partnership with 8x8

8x8 is becoming a global reseller of PCI Pal's secure payments solutions for contact centers. (Featured on SmartCustomerService.com.)

Aspect Partners with Intradiem to Expand WFM

The partnership between Aspect Software and Intradiem brings real-time capabilities to contact center workforce management solutions. (Featured on SmartCustomerService.com.)

Bazaarvoice Launches Insights and Reports Applications

Insights and Reports provide actionable recommendations and reporting to help companies understand what consumers are saying about their products. 

Talkwalker Introduces Customer Data +

Talkwalker Customer Data + is an AI-powered consumer insights solution that analyzes first-party customer data.