Bloomreach Adds Personalization Features to Discovery

Bloomreach's latest Discovery e-commerce recommendations platform increase personalization using AI.

Acxiom and DeepIntent Integrate

Integration combine's Acxiom's healthcare customer data with DeepIntent's marketing capabilities.

8x8 Updates Its Contact Center and Unified Communications Platforms

Recent platform capabilities include 8x8 Engage, 8x8 Operator Connect for deeper integration with Microsoft Teams, and new bulk messaging for outbound customer engagement. (Featured on SmartCustomerService.com.)

Upstart Launches Recognized Customer Personalization

Upstart's Recognized Customer Personalization lets lenders tailor offers to existing customers.

SmartBug Media Launches Zendesk to HubSpot Service Hub Migration Solution

Solution guides organizations in maximizing the value of HubSpot by driving customer success at scale throughout the entire customer lifecycle.

Salesforce Releases Einstein Copilot with New Actions for Sellers

Einstein Copilot, Salesforce's conversational AI assistant, is now generally available with new out-of-the-box actions for driving sales productivity.

Fast Simon Launches Smart Rendering

Fast Simon Smart Rendering improves SEO and page loading speeds for e-commerce sites.

Oracle Adds AI Capabilities Within Oracle Fusion Cloud Customer Experience

New AI capabilities in Oracle Cloud CX help marketers, sellers, and service agents increase productivity and accelerate deal cycles.

HubSpot Launches Content Hub

At its Spring Spotlight, HubSpot also introduced new capabilities in Service Hub and Commerce Hub, integrations with Stripe and LinkedIn, and more.

StackAdapt Integrates with HubSpot

StackAdapt becomes a HubSpot App Partner with certified integration that harnesses the power of first-party data.

Content Guru Adds Enhanced Accessibility Features to storm

Content Guru's storm becomes the first contact center-as-a-service (CCaaS) platform to meet the WCAG 2.2 criteria. (Featured on SmartCustomerService.com.)

MetaRouter Launches Advanced Consent Enforcement

MetaRouter's Advanced Consent Enforcement maintains compliance and ensures user privacy by enforcing consent across vendor ecosystems.

ADvendio Launches Data Clean Room and Other Features

ADvendio's new features will help retailers optimize retail media campaign performance. 

SundaySky Partners with LinkedIn

SundaySky has joined the LinkedIn Marketing Partner Program to empower B2B marketers to create and personalize video at scale.

Veritronic Integrates with AppsFlyer

Veritonic doubles down on mobile audio attribution by integrating with AppsFlyer.

Bambuser Acquires HERO from Klarna

Bambuser's acquisition of the HERO solution from Klarna will enable even greater e-commerce personalization.

SugarCRM Partners with Liferay

Liferay's Digital Experience Platform (DXP) is integrated with SugarCRM.

DoubleVerify Achieves Responsible AI Certification from TrustArc

TrustArc affirms that DoubleVerify's AI governance aligns with principles of accountability, fairness, and transparency.

Vidyard Launches AI Avatars

Vidyard's AI Avatars help companies scale sales and marketing video communications.

IntelePeer Integrates with Microsoft Azure OpenAI Service

Together IntelePeer and Microsoft Azure OpenAI are working to deliver AI automation solutions and virtual agents for customer service. (Featured on SmartCustomerService.com.)