CRM Across the Wire

J.D. Power and Tethr Collaborate to Fuel Customer Experience Insights

J.D. Power Launches Conversation Analyzer built on the Tethr platform.

Pyze Joins Pegasystems' ISV Partner Program

Pyze's alliance with Pega will help clients increase productivity and maximize ROI on their application investments.

Faye BSG Integrates Zoom with SugarCRM

Sugar CRM users can schedule, launch, and track Zoom meetings within the Sugar platform.

UJET Partners with Kustomer

Enhanced integrations and go-to-market strategies highlight the latest deal between Kustomer and UJET. (Featured on SmartCustomerService.com.)

Intercom Adds to Conversational Support Solutions

Intercom has added automation and reporting capabilities to its Business Messenger and Inbox customer support offerings. (Featured on SmartCustomerService.com.)

LinkedIn Adds to Sales Navigator

LinkedIn Sales Navigator's latest quarterly updates help users with more intelligent action, simplified day-to-day activities, and consistent insight.

Novelvox Updates Custom CTI Connectors and Agent Desktop for Cisco Unified Call Manager

NovelVox has added customer information and call management functionality to its call center solutions. (Featured on SmartCustomerService.com.)

Jellyfish Offers Google Custom Bidding Tool for Programmatic Media Buying

Jellyfish's advanced Google partnership enables early access to Google Custom Bidding.

FullContact Partners with LiveIntent to Create an Integrated Identity Resolution Solution

The partnership brings together LiveIntent's NonID with FullContact's PersonID for a comprehensive view of customers.

GRIN Launches Reporting Suite

GRIN has unveiled improved reporting capabilities to help partners measure influencer marketing campaign success. 

Dynata Acquires Sharpr

Dynata's acquisition of Sharpr expands its Insights platform capabilities, enabling access, sharing and publishing of research.

Claravine Integrates with Adobe Experience Manager

Claravine's Adobe Experience Manager integration will allow marketers to enhance optimization of search, social, personalization, analytics, and more.

DVSAnalytics Integrates with Amazon Connect

DVSAnalytics has launched Encore Workforce Optimization as a Service (WFOaaS) for Amazon Connect.

Act-On Extends Cloud Infrastructure into Canada

Act-On's expansion brings new data capabilities to marketers in Canada.

CallMiner Partners with Intradiem

CallMiner and Intradiem are teaming up to provide behavioral insights to contact centers. (Featured on SpeechTechMag.com.)

SurveyMonkey Launches Tech Partner Program

More than 100 companies, including Salesforce, Microsoft, Zendesk, HubSpot, MailChimp, Constant Contact, Gainsight, and Freshworks, integrate with SurveyMonkey.

Evolve IP Integrates with Microsoft Teams and Workspaces

Evolve IP has integrated its omnichannel Evolve Contact Suite with Microsoft Teams and Workspaces. (Featured on SmartCustomerService.com.)

Creatio Introduces Six Free Solutions on Creatio Marketplace

Six new add-ons expand what companies can do with typical Creatio's CRM apps.

Workforce Management Software Group Rebrands as CommunityWFM

The cloud-based workforce management provider updates its name to represent focus on community within contact centers. 

OnviSource Introduces Liaa TeleServ

Liaa TeleServ is an intelligent virtual agent to manage teleservices, dispatch, survey, notification, and response.