Yogi Launches Ask Yogi

Ask Yogiis a conversational AI tool that transforms consumer feedback into instant, actionable insights.

IntelePeer Achieves HITRUST r2 Certification

IntelePeer's HITRUST certification validates its commitment to cybersecurity and data protection.

Chatmeter Launches Pulse Ai: Competitive Intelligence

Chatmeter's Pulse Ai: Competitive Intelligence unlocks real-time competitive insights for every location at scale for marketers.

Cyara Updates Its Testing Platform

Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation.

Pricefx Unveils 125 Agents

Pricefx Agents enable B2B companies to protect margins, recover revenue, and respond to market shifts in real time

Twilio Launches Event Triggered Journeys in Twilio Engage, Data Residency for Email (EU), and WhatsApp Business Calling

Twilio has expanded its platform with real-time personalization, data residency control, and WhatsApp Business Calling. (Featured on SmartCustomerService.com.)

Klaviyo Introduces an AI Shopping Assistant

Klaviyo's conversational AI agent brings the intelligence, convenience, and personal attention of a top in-store associate to online storefronts

Intermedia Debuts AI Supervisor Assist

Intermedia's AI Supervisor Assist helps contact centers improve performance in real time. (Featured on SmartCustomerervice.com)

Eltropy Video Banking Now Fully Integrated into Unified Conversations Platform

Eltropy's Video Banking allows community financial institutions to deliver secure, high-touch service anywhere.

Amplitude Acquires Kraftful

Amplitude will incorporate Kraftful's voice of the customer capabilities into its own platform.

CallRail Debuts Conversion Signals to Improve Ad Targeting

CallRail's new conversion signals capability helps marketers generate more leads that convert.

Infobip Partners with NumHub on Branded Calling ID

Infobip's expanded partnership with NumHub brings verified branded calls to U.S. companies.

ActiveCampaign Launches WhatsApp Messaging

ActiveCampaign's WhatsApp Messaging solution enables personalized conversations and automated workflows entirely within WhatsApp.

Auxia Adds to Agent Analyst

Auxia's latest release brings a natural language interface and advanced analytics to Agent Analyst.

Highspot Adds Highspot Agents in Summer Release

Highspot Agents is an agentic AI platform for go-to-market teams.

Airship Unveils AI Agents

Airship's new intelligent agents work independently or in tandem to create, test, and optimize customer experiences across apps, websites, and channels.

Clari Adds Integrations to Revenue Context

New integrations enrich Clari's Revenue Context, unifying data, cadences, and workflows and activating Clari AI Assistants and Agents to automate actions across the revenue lifecycle

VideoAmp Integrates With AWS Clean Rooms

VideoAmp's media measurement solutions are now available to AWS Clean Rooms customers.

Pipeliner Launches Reporting Agent, Microsoft Dynamics Booster

Voyager AI Real-Time Insights and Recommendations is Pipeliner's new AI reporting agent.

Bolt Insight Achieves SOC 2 Type I Compliance Certification 

The BoltChatAI platform was certified for data security.