Salesforce to Acquire Contentful

Salesforce will integrate Contentful into its Customer 360 platform.

Salesforce Launches AI Marketing Agents

Salesforce's new marketing AI agents build pipeline, create content, and run campaigns.

Eltropy Expands Voice Authentication Ecosystem with Illuma, IDgo, and Pindrop

Eltropy is expanded its partnership ecosystem to expand voice authentication across consumer interactions for credit unions and community banks. (Featured on SpeechTechMag.com.)

Liferay Introduces Liferay AI Hub 

Liferay AI Hub enables organizations to build, deploy, and govern AI agents at scale.

8x8 Launches 8x8 Pulse and 8x8 Resolve

8x8 Pulse provides conversational intelligence, while 8x8 Resolve provides critical communication management.

Outreach Launches MCP Suite and Agentic Ecosystem Marketplace

Outreach's new MCP Client and Agentic Ecosystem Marketplace, plus MCP Server let revenue agents act across any sales workflows.

MessageGears Expands Integrations with Five New Data Sources and Destinations

MessageGears has introduced direct connections to TikTok, Google Drive, SingleStore, Microsoft Azure, and Bynder.

Whisp Adds Opt-In and Loyalty Capabilities

Whisp has launched a customer opt-in activation platform, Perks Pass loyalty platform, and RCSync.

Vonage Launches Industry-Specific AI Agents for Healthcare, Financial Services, and Retail Contact Centers

Vonage's strategic partnerships with Avaamo and Syndeo enable companies to deploy industry-specific AI agents for self-service and agent intelligence. (Featured on SmartCustomerService.com.)

Qlik Expands Partnership with Snowflake

Qlik is helping Snowflake customers bring more data into Snowflake in real time, extend Snowflake and Snowflake Cortex AI workflows with governed enterprise context, and connect analytics to governed action.

Zendesk Support Assistant for Microsoft 365 Now Available on Microsoft AppSource

Zendesk Support Assistant integrates Microsoft Agent 365 to support employees through AI-powered workflows inside Microsoft Teams, Outlook, Word, and more. (Featured on SmartCustomerService.com.)

Modulate Expands Velma with Voice-Native Real-Time Conversation Intelligence

Modulate has released its flagship Velma model through its developer API. (Featured on SpeechTechMag.com.)

Broadvoice Launches GoEngage and AI Analyst

Broadvoice GoEngage and AI Analyst bring voice AI and conversational insights to GoContact. (Featured on SmartCustomerService.com.)

NIQ Launches Product Intelligence

NIQ Product Intelligence structures and enriches fragmented product data to help companies fuel AI discovery, recommendations, and agentic commerce.

Bloomreach Launches Loomi Marketing Agents

Bloomreach's Loomi marketing agent creates marketing workflows from prompts.

ebankIT Partners with Daon for Identity Fraud Prevention

The ebankIT-Daon embedded solution brings continuous identity assurance into the core of digital banking.

Tendfor Launches Version 3.20

Tendfor 3.20 coordinates customer interactions in Microsoft Teams.

Kindsight Launches Kindsight Intelligence for iWave

Kindsight Intelligence for iWave helps charities streamline prospect screening.

SymphonyAI Launches CINDE Retail Media Intelligence

SymphonyAI's CINDE Retail Media Intelligence connects merchandising and retail media in a single closed-loop platform.

AskNicely Launches AI Agents to Automate Customer Insights and Reputation Management

AskNicely's new always-on intelligence agents help service companies identify risks, automate customer responses, and act faster on feedback.