Salesforce Launches Agentforce for Retail and Retail Cloud with Modern POS

Salesforce's new retail solutions help merchants deliver personalized shopping across physical and digital customer touchpoints.

CallRail Expands Partnership with Clio

CallRail's deeper integration with Clio expands its presence in the legal space.

Hightouch Partners with Databricks to Launch Hightouch for Offsite Media Networks

Hightouch for Offsite Media Networks is a self-service AI-powered audience management solution for offsite retail media networks spanning 50 media channels.

CallTower Acquires Inoria

CallTower's acquisition of Inoria expands its communications and contact center capabilities. (Featured on SmartCustomerService.com).

DIVACS Launches with Sales Products

DIVACS has launched as a company with the goal of helping companies with value management, sales, and revenue retention.

Talkdesk Launches Talkdesk AI Agents for Retail

Talkdesk AI Agents for Retail delivers industry-tailored agentic AI to enhance autonomous, hyper-personalized customer experience at scale.

SymphonyAI Partners with Microsoft Azure Open AI Service

Symphony's retail AI solutions integrate with Microsoft Azure OpenAI service.

Propel Software Launches Product Spotlight

Propel's Product Spotlight delivers enriched product data across Salesforce Manufacturing, Sales, and Service Clouds.

SAP Unveils Loyalty and AI Assistant Capabilities

SAP's new loyalty management solution can provide experiential journeys and personalized, real-time offers.

Amazon Ads Adds an SQL Generator to Amazon Marketing Cloud

Amazon Ads' new SQL Generator helps advertisers develop insights using natural language, enabling full-funnel advertising across streaming TV, audio, and digital channels.

Cordial Launches Cordial Edge

Cordial Edge is a multimodal, brand-specific, purchase-driven AI model for marketing.

Contentstack Acquires Lytics

Lytics acquisition brings audience insights, content analytics, and profile management to the Contentstack platform.

NIQ Partners with OpenBrand

NIQ and OpenBrand collaboration integrates AI-driven analytics with multi-sourced datasets, such as POS and consumer panel data.

CallTrackingMetrics Partners with Contact Center Compliance

CallTrackingMetrics customers now have access to Contact Center Compliance's proactive monitoring and compliance threat/fine mitigation. (Featured on SmartCustomerService.com.)

Klaviyo Expands Analytics Capabilities

Klaviyo's advanced analytics capabilities enable B2C marketers to personalize at scale, optimize performance across channels, and drive better results.

Conga Deepens Relationship with Salesforce

Collaboration enables customers in the Salesforce ecosystem to trial Conga's Revenue Lifecycle Management products.

Eltropy Acquires Lexop

Eltropy's acquisition of Lexop will helps credit unions and community banks modernize loan repayment and collections.

TalkShopLive Introduces TSL Shoppettes

TSL Shoppettes helps companies create shoppable short-form videos for Instagram, Facebook, and shoppable distribution networks.

Button and The Shelf Partner

Button's collaboration withe The Shelf will bring product-level purchase data to creator marketing.

Brightcove Partners with Acquia

Brightcove's partnership with brings video capabilities to Acquia's digital asset management platform and Drupal CMS.