CRM Across the Wire

ClickDimensions Acquires Marketing Dashboard Provider Sweetspot

The acquisition of Sweetspot will allow ClickDimensions to provide robust data intelligence for marketers.

Drawbridge Partners with The Trade Desk

Drawbridge has integrated The Trade Desk's Unified ID Solution into its Identity Platform for marketing.

LeadSmart Launches LeadSmart Pro

LeadSmart Pro combines CRM, marketing automation, and collaboration tools into a single product suite.

Outreach Integrates with Microsoft Dynamics 365

Outreach's integration with Dynamics brings data-driven insights to sales teams.

Taboola Partners with Landingi and Instapage

Partnerships will provide Taboola's clients with additional solutions to analyze landing page performance and optimize campaigns.

ActiveCampaign Releases Conversations for SMBs

Conversations is a marketing platform that collects all customer contacts in ActiveCampaign.

NICE inContact Releases CXone Packages Integrated with Salesforce

CXone Packages add voice, intelligent routing for Salesforce digital channels, embedded workforce optimization, and speech/text analytics. (Featured on SmartCustomerService.com.)

Showpad Introduces Unified Sales Enablement Platform

Showpad's Unified Sales Enablement combines sales content delivery with training and coaching in a single user experience

8x8 Expands Speech Analytics and Quality Management

8x8 Quality Management and Speech Analytics now span all voice communications inside and outside the contact center. (Featured on SmartCustomerService.com.)

Talkdesk Adds AI to Contact Center Workforce Management

Talkdesk Workforce Management, powered by Talkdesk iQ, adds artificial intelligence to contact center staff management. (Featured on SmartCustomerService.com.)

Avaya Deepens Integration with Google Cloud

Avaya's expanded integration enables greater use of artificial intelligence in the contact center. (Featured on SmartCustomerService.com.)

JotForm Integrates with HubSpot

The JotForm and HubSpot integration sends form data into the CRM system.

Thanx Partners with Olo

Thanx has teamed up with Olo to provide integrated digital ordering and actionable cross-channel marketing for restaurants.

Calabrio Launches Version 11 of Calabrio ONE

Calabrio has released its latest analytics-fueled customer experience intelligence suite. (Featured on SmartCustomerService.com.)

New Engen Launches Self-Service Platform for Facebook, Instagram, and Search Engine Marketing

New Engen's platform helps marketers manage campaigns, keywords, and ads from one location.

People.ai Launches Revenue Intelligence System Powered by AI

People.ai's latest technology provides actionable intelligence across all customer-facing teams. 

CallMiner Adds Visualize to Eureka Speech Analytics

CallMiner Visualize powered by Tableau adds graphical impact to speech analytics insights. (Featured on SmartCustomerService.com.)

Teikametrics Launches Hourly Bidding Algorithm for Amazon Advertising

With this new addition to the Teikametyrics' Flywheel solution, companies can optimize ads on Amazon.

Belatrix Software Expands Chatbot and Virtual Assistant

Next-generation bots can respond to contextual customer questions and provide intelligent conversational capabilities.

Prazely Launches to Improve Gifting

Prazely has launched an AI-driven gifting platform for marketers.