Zappix Launches Fintech Solution For Automated Customer Self-Service
16 Aug 2019
Zappix has leveraged its self-service automation technology to launch a solution for the financial services industry. (Featured on SmartCustomerService.com.)
Shopify Launches Shopify Chat
16 Aug 2019
Shopify Chat advances conversational commerce for retailers.
TapClicks and ApexChat Partner
16 Aug 2019
TapClicks has integrated live chat data into its marketing platforms.
TeleSign Adds RCS Messaging
15 Aug 2019
TeleSign's ew API offering enables companies to engage directly with consumers through feature-rich mobile messaging.
Ignite Sales Launches Neuro 2.0 Customer Engagement Platform
15 Aug 2019
Neuro 2.0 offers increased flexibility to guide consumers through every touchpoint, with every line of business, in any language.
Amobee Launches Data Marketplace for Connected TV and Cross-Screen Advertising
15 Aug 2019
Oracle Data Cloud, LiveRamp, and Tru Optik are among the data partners providing more than 60,000 audience targeting segments for connected TV and cross-screen activation.
Accenture Launches Liquid Studios for Pega Catalyst
14 Aug 2019
Liquid Studios for Pega Catalyst help companies create customer experience apps.
FICANEX Partners with Ada for a Banking Chatbot
13 Aug 2019
Financial institutions will be able to provide 8 million customers access to the tunl.chat chatbot.
PathFactory Teams with Looker for Marketing Insights
13 Aug 2019
PathFactory announces enhanced reporting capabilities powered by Looker to uncover insight into marketing effectiveness.
Conversica Enhances AI Conversational Platform
12 Aug 2019
The latest version of Conversica's AI platform offers a Conversation Editor, user profiles for setting user access controls, an expanded conversation library, and visualizations of conversation flows. {Featured on SmartCustomerService.com.)
Dynamics 365 Customer Service Insights Is Now in 39 New Languages
12 Aug 2019
Microsoft Dynamics 365 Customer Service Insights is now available in more than 39 new languages, with new language models for improved AI insights also available for public preview.
Top Down Partners with Infosys
12 Aug 2019
Top Down and Infosys team up for cloud-native customer communications management solutions.
Intermedia Acquires Cloud Contact Center Provider Telax
12 Aug 2019
Intermedia's acquisition of Telax brings together cloud-based unified communications and contact center solutions. (Featured on SmartCustomerService.com.)
Chatmeter Adds Google Q&A Feature to Social Suite
08 Aug 2019
With Chatmeter's Google Q&A feature, companies can act on user-generated responses at scale.
Zappix Provides Upsell Opportunities During Contact Center Interactions
08 Aug 2019
Zaapix begins providing targeted, automated advertising and upsell opportunities through its digital self-service technology.
RingCentral Partners with Fujitsu to Bring Solutions to EMEA
07 Aug 2019
RingCentral's agreement with Fujitsu adds its cloud communications and contact center solutions to Fujitsu's Digital Workplace. (Featured on SmartCustomerService.com.)
Paytronix Acquires Open Dining
07 Aug 2019
Following its acquisition by Paytronix, Open Dining will now be known as Paytronix Order & Delivery.
Zendesk Launches Zendesk for WhatsApp
07 Aug 2019
Zendesk's integration with WhatsApp Business API delivers customer conversations across web, mobile, and messaging. (Featured on SmartCustomerService.com.)
Twilio Launches Conversations to Help Companies Create Cross-Channel Connections
07 Aug 2019
Twilio Conversations provides one unified API to scale group conversations across SMS, MMS, chat, and WhatsApp. (Featured on SmartCustomerService.com.)
Luminoso Adds to Daylight to Accelerate Customer Feedback Analysis
07 Aug 2019
Luminoso Daylight now features advanced sentiment analysis in a no-code application for customer analytics