Qualtrics Acquires Press Ganey Forsta for $6.75 Billion

With its Press Ganey Forsta acquisition, Qualtrics expands its Experience Management and AI datasets.

Experian Expands Agent Trust Partner Ecosystem with Akamai

Akamai's collaboration with Experian strengthens secure, scalable agentic commerce and supports emerging Know Your Agent standards.

PolyAI Opens Its Agentic Dialog Platform

PolyAI's Agentic Dialog Platform is now available to every builder.

DoubleVerify Launches Content-Level Controls on Meta Threads

DoubleVerify's Content-Level Controls on Meta Threads enable advertisers to avoid unsuitable content before ads are served on Threads.

Boomi Launches MCP Registry and Boomi Connect

Boomi Connect and MCP Registry help knowledge platforms and AI agents access governed, real-time enterprise data.

8x8 AI Studio Adds OpenAI's GPT Realtime 2 to Support Production Voice Agents

Tool calling, GPT-5-class reasoning, and improved transcription are available now in 8x8 AI Studio.n (Featured on SmartCustomerService.com.)

Stackable Labs Launches AI Experience Layer for Customer Service Messaging

Stackable has released an open developer platform for building rich, branded, interactive experiences on top of Zendesk Messenger.

First Orion and Glia Launch Identity-First Partnership

First Orion has partnered with Glia to secure branded calls with call authentication and spoof protection.

Ribbon Partners with Salesforce

Ribbon's cloud-native technology comes to Salesforce's Agentforce Contact Center in the Public Cloud. (Featured on SmartCustomerService.com.)

NiCE Partners with Konecta

Partnership leverages NiCEs CXone and AI technologies for agentic virtual agents. (Featured on SmartCustomerService.com.)

MessageGears Adds AI Summarization of Marketing Assets

MessageGears' new capability gives marketers AI-generated overviews of audiences, templates, workflows, and more.

Xactly Launches Fleet of Agents and Intelligence Studio

Xactly's new fleet of pre-built and configured AI agents automate complex revenue workflows.

Marchex Introduces Agent Behavior Solutions

Marchex's Agent Behavior Solutions helps organizations identify and optimize the agent behaviors that influence appointment rates, sales, and customer satisfaction.

Boomi Partners with ServiceNow

Boomi is launch partner for the ServiceNow Workflow Data Network Passport Program, enabling customers to activate data enterprise-wide and accelerate AI-driven outcomes.

Responsive Launches Spring 2026 Release

Responsive powers revenue teams inside ChatGPT, Copilot, and Claude with Spring 2026 Release.

MRI-Simmons Launches Streaming + Local Study

MRI-Simmons' Streaming + Local Study combines cord-cutting profiles and media consumption habits to help advertisers optimize their local media strategies.

Sprout Social Unveils Social Intelligence Platform and Trellis Expansion

Sprout's social intelligence platform surfaces real-time market signals from social to inform product development, customer care, and more.

Aprimo Unveils Interconnected Content Operations in May 2026 Release

Aprimo's Interconnected Content Operations connect AI, digital asset management, work management, and marketing spend.

Ooma Adds Ooma AI to Ooma Office

AI Transcriptions, AI Answering Service, AI Receptionist, AI Insights, and OpenAI Integration for Ooma Office automate call summaries and front-line call handling.

Klarna's Flexible Payments Are Coming to Google Search and the Gemini App Within Google Pay

Google Pay users will now see a Klarna button at checkout.