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CRM Across the Wire

Intuit Mailchimp Launches Analytics AI and Expanded Data Integrations

Intuit Mailchimp's latest enhancements include a new conversational analytics agent and integrations with Claude, Wix, and WooCommerce.

Measured Launches MCP Server

Measured's MCP Server brings marketing performance data into ChatGPT, Claude, and other AI platforms.

WeLike Launches Social Listening

WeLike's Social Listening tool turns live mentions to marketer-ready strategy reports in 30 seconds.

Afiniti Launches Orchestrator, Intelligence, and Agents

Afiniti Agents, Afiniti Orchestrator, and Afiniti Intelligence join Afiniti Pairing in one platform to help contact centers manage support issues and protect customer lifetime value. (Featured on SmartCustomerService.com.)

Infolinks Integrates with Basis

Infolinks' integration with Basis embeds curated advertising supply directly into media execution workflows.

Sprinklr Acquires ViralMoment

ViralMoment acquisition brings video intelligence to Sprinklr.

NIQ Launches Survey Groups

NIQ Survey Groups connect consumer sentiment with real purchase behavior.

Qlik Partners with Starburst

Partnership combines Qlik data integration, replication and analytics with Starburst federated query, context and agentic capabilities.

Metricool Launches Metricool Studio to Automate Social Media Reporting

Metricool Studio's reporting feature generates complete social media reports with natural language prompting.

Getsitecontrol Launches Free Email Quality Checker

Free Email Quality Checker by Getsitecontrol analyzes email addresses, scoring contacts by quality and detecting disposable, broken, and masked emails.

InMarket Expands Partnership with Basis

Partnership brings retail media network audiences, lift-optimized audiences, and outcomes-focused measurement natively into Basis' platform.

Avaya Extends Partnership with avatarin

Partnership combines Avaya Infinity with avatarin's AI, robotics, and real-time interaction technologies for customer interactions. (Featured on SmartCustomerService.com.)

Pipedrive Adds Project Management and Messaging Tools

Pipedrive's latest updates help sales teams manage post-sale work, automate workflows, and centralize customer conversations.

Coldi Unveils Turnkey Platform for Integrated AI Voice Agents

Coldi's new platform includes lead management and AI voice agent technology.

Capacity Launches AI Analytics Assistant

Capacity's AI Analytics Assistant lets users ask natural language questions about their Capacity data and generate executive-ready insights, charts, and reports. (Featured on SmartCustomerService.com.)

CTM Integrates with Google LSA, Reddit Ads, LinkedIn Ads, and Genius Monkey

CTM's new ad platform integrations unify marketing attribution and customer communications.

Hyro Partners with Five9

Partnership brings the Hyro specialized, healthcare-native AI agents to the Five9 Intelligent Cloud Contact Center. (Featured on SmartCustomerService.com.)

Slant Integrates with CurrentClient

Slant now incorporates conversations from CurrentClient's phone applications into one centralized repository for advisors.

Attentive Unveils Agentic AI Marketing Innovations at Thread 2026

Attentive expands with new AI capabilities to improve marketing orchestration, decision-making, and customer engagement

Text Integrates with WordPress

With its WordPress integration, Text uses site-specific data to resolve tickets, drive sales, and qualify leads.