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CRM Across the Wire

Bloomreach Launches Loomi Marketing Agents

Bloomreach's Loomi marketing agent creates marketing workflows from prompts.

ebankIT Partners with Daon for Identity Fraud Prevention

The ebankIT-Daon embedded solution brings continuous identity assurance into the core of digital banking.

Tendfor Launches Version 3.20

Tendfor 3.20 coordinates customer interactions in Microsoft Teams.

Kindsight Launches Kindsight Intelligence for iWave

Kindsight Intelligence for iWave helps charities streamline prospect screening.

SymphonyAI Launches CINDE Retail Media Intelligence

SymphonyAI's CINDE Retail Media Intelligence connects merchandising and retail media in a single closed-loop platform.

AskNicely Launches AI Agents to Automate Customer Insights and Reputation Management

AskNicely's new always-on intelligence agents help service companies identify risks, automate customer responses, and act faster on feedback.

OpenAI Releases Plugin in Codex for Sales Professionals

OpenAI has launched a sales plugin that lets reps use AI agents as part of the day-to-day work.

ZoomInfo Launches GTM.AI

ZoomInfo's GTM.AI acts as a verified data foundation that grounds AI agents across the go-to-market ecosystem.

Intuit Mailchimp Launches Analytics AI and Expanded Data Integrations

Intuit Mailchimp's latest enhancements include a new conversational analytics agent and integrations with Claude, Wix, and WooCommerce.

Measured Launches MCP Server

Measured's MCP Server brings marketing performance data into ChatGPT, Claude, and other AI platforms.

WeLike Launches Social Listening

WeLike's Social Listening tool turns live mentions to marketer-ready strategy reports in 30 seconds.

Afiniti Launches Orchestrator, Intelligence, and Agents

Afiniti Agents, Afiniti Orchestrator, and Afiniti Intelligence join Afiniti Pairing in one platform to help contact centers manage support issues and protect customer lifetime value. (Featured on SmartCustomerService.com.)

Infolinks Integrates with Basis

Infolinks' integration with Basis embeds curated advertising supply directly into media execution workflows.

Sprinklr Acquires ViralMoment

ViralMoment acquisition brings video intelligence to Sprinklr.

NIQ Launches Survey Groups

NIQ Survey Groups connect consumer sentiment with real purchase behavior.

Qlik Partners with Starburst

Partnership combines Qlik data integration, replication and analytics with Starburst federated query, context and agentic capabilities.

Metricool Launches Metricool Studio to Automate Social Media Reporting

Metricool Studio's reporting feature generates complete social media reports with natural language prompting.

Getsitecontrol Launches Free Email Quality Checker

Free Email Quality Checker by Getsitecontrol analyzes email addresses, scoring contacts by quality and detecting disposable, broken, and masked emails.

InMarket Expands Partnership with Basis

Partnership brings retail media network audiences, lift-optimized audiences, and outcomes-focused measurement natively into Basis' platform.

Avaya Extends Partnership with avatarin

Partnership combines Avaya Infinity with avatarin's AI, robotics, and real-time interaction technologies for customer interactions. (Featured on SmartCustomerService.com.)