Five9 Launches New Release of Voice AI Agents

Five9 Voice AI Agents provide human-like conversations, real-time responsiveness, enterprise-grade governance, and seamless AI + Human collaboration. )Featured on SmartCustomerService.com.)

Krisp Launches Voice Security and Speech Analytics

Krisp's new capabilities cover 100% of calls for quality and compliance, and protect every live interaction against synthetic caller fraud, real-time social engineering, and agent identity fraud. (Featured on SmartCustomerService.com.)

8x8 Introduces AI Routing

8x8 AI Routing connects customers to the best expert across channels and the entire organization. (Featured on SmartCustomerService.com.)

PCI Pal Adds Passkey Customer Authentication

PCI Pal's new capability adds trusted identity verification to the start of customer interactions. (Featured on SmartCustomerService.com.)

CallMiner Partners with PossibleNOW

Partnership enables companies to scale automation while meeting industry compliance standards.

LiveRamp Integrates with Adobe GenStudio for Commerce Media Networks

Integration makes LiveRamp's commerce purchase data available for use in Adobe's agentic content supply chain.

Markup AI Launches Content Guardian Agents

Markup Content Guardian Agents screen materials for brand voice, audience fit, accuracy, human voice, and AI citability.

6sense Launches AI-Recommended Leads

6sense AI-Recommended Leads to surface contacts for marketers,

OpenX Launches OpenX IQ

OpenX IQ uses AI to guide media buying decisions.

Talkdesk Launches Agent Builder

Talkdesk Agent Builder enables teams to create, test, and validate AI agents before deployment.

Zeta Global Partners with Palantir Technology

Palantir and Zeta Global partnership will build a unified data and AI infrastructure with Athena by Zeta at the center. 

Invoca Introduces AI Agent Nico

Invoca Nico engages, qualifies, and converts leads 24/7 via SMS and voice.

Alorica Partners with Crescendo

Alorica is making Crescendo's CX platform available to its customers.

Contentful Launches Palmata

Contentful Palmata uncovers what shapes AI-generated answers and translates those insights into actionable content decisions.

NIQ Expands GeoPurchase Audiences Globally

NIQ GeoPurchase now covers audiences in Poland, Begium, Mexico, and Indonesia.

RingCentral Adds Agentic AI Capabilities to AIR Pro

RingCentral native AI agents are added to RingCX workflows, giving businesses automated outreach, intelligent handoffs, and more

Smartly Introduces Smartly Synapse and Horizon Media Integration

Smartly Synapse is an intelligent AI orchestration layer powering its advertising platform.

Pendulum Launches Agentic AI Tools

Pendulum has added a conversational interface and AI agents to its brand intelligence platform.

DoubleVerify Expands DV Authentic AdVantage to Meta and TikTok

DV Authentic AdVantage for Meta and TikTok helps advertisers on those platforms improve media effectiveness through integrated pre-bid protection, optimization, and independent measurement.

CallMiner Adds AI to Real-Time Agent Performance and Customer Experience

Agentic AI guidance expands CallMiner RealTime, delivering on-demand, context-aware support to contact center agents during live customer interactions.