Cyara Launches Agentic Testing

Cyara's new voice agent testing and AI governance modules deliver continuous validation for autonomous CX.

SurveyMonkey Launches Automated SMS Survey Invites Directly from Salesforce 

Salesforce users can now automatically send personalized SurveyMonkey text message survey invites.

Zendesk Acquires Forethought

Forethought deal enables Zendesk to advance its resolution platform with self-improving AI agents.

Invoca Launches AI Voice Agents

With Invoca AI Agents, marketers can engage, qualify, and convert high-intent buyers through AI-powered conversations across every channel.

Retail Analytics Market to Be Worth $20.65 Billion by 2031

MarketsandMarkets urges greater tie-ins to CRM and other business systems.

Alchemer Adds AI Auto-Responder to Reputation Management

Alchemer AI Auto-Responder helps companies respond to customer feedback.

Solutions by Text Embeds FinText into Salesforce Marketing Cloud

SBT's Salesforce integration lets Marketing Cloud users deliver compliant SMS, MMS, and RCS messaging from within Journey Builder.

Glia Launches CoPilot and Glia Banker

Glia CoPilot is an AI knowledge tool, while Glia Banker is an assistant for automating customer interactions.

Zapier Launches AI Guardrails

AI Guardrails by Zapier gives inline safety checks for every AI-powered workflow.

FCC Advances Contact Center Onshoring Initiative

The FCC is pushing forward with plans to regulate how American companies work with offshore contact center agents. (Featured on SmartCustomerService.com.)

MessageGears Launches Conversion Analytics

MessageGears' Conversion Analytics connects campaign performance directly to data warehouse insights.

Aspect Software Partners with Five9

Partnership combines cloud contact center innovation with advanced workforce engagement capabilities. (Featured on SmartCustomerService.com.)

CreatorIQ Deepens Partnership with YouTube

New YouTube Creator Partnership API integration delivers first-party YouTube data into CreatorIQ creator campaigns

VideoAmp Integrates with O-N-X

VideoAmp and O-N-X integration brings data-driven ad buying to local broadcast TV across all 210 U.S. markets.

Jump Launches AI Associate

AI Associate transforms Jump from insight engine to execution layer across meetings, CRM, email, planning systems, and more.

Donna Integrates with SAP Sales and Service Cloud

integrating with SAP Sales and Service Cloud, Donna enables SAP CX field sales teams with an intelligent, voice-first, and multi-modal assistant.

Splitit Launches Splitit Go, Extending Card-Linked Installments to Field Sales

Splitit Go enables home services, healthcare, automotive, specialty retail, and professional services to offer payment installments during face-to-face sales.

Shirofune Integrates with Amazon DSP

Shirofune users can access Amazon DSP with their Shirofune platform.

Marchex Integrates with Freshpaint

Marchex-Freshpaint integration advances healthcare marketing optimization.

Botify Launches Agentic Feeds

Botify Agentic Feeds automates AI-ready product feeds and readies retailers for agentic commerce.