CRM Across the Wire

Business Process Automation Market to Be Worth $19.6 Billion by 2026

Markets and Markets projects BPA market growth from $9.8 billion in 2020 to $19.6 billion in five years.

Sitel to Acquire Sykes for $2.2 Billion

The combined contact center outsourcing company will employ 155,000 people in 39 countries, serving more than 600 clients in more than 50 languages. (Featured on SmartCustomerService.com.)

Contentsquare Launches Cookieless Digital Analytics Solution

Contentsquare uses intent signals, not cookies, to provide insight into consumer behaviors.

Fonative Is Now STIR/SHAKEN-Compliant

Fonative is now verifying calls on its networks ahead of the FCC's STIR/SHAKEN mandate. (Featured on SmartCustomerService.com.)

Qualtrics Partners with Genesys

The alliance between Genesys and Qualtrics gives companies a comprehensive view of the customer service experience, based on sentiment and service history. (Featured on SmartCustomerService.com.)

AdPlayer.Pro Introduces AMP Video Ads Kit 2.0

AdPlayer.Pro's AMP Video Ads Kit 2.0 will help publisher create and launch video ad campaigns on AMP.

Mediafly Launches Broadcaster

Mediafly Broadcaster lets sales reps share interactive content during virtual meetings.

Dialpad Integrates with Microsoft Teams

Integration combines Dialpad's AI-assisted voice capabilities with Teams' native interface for communications. (Featured on SmartCustomerService.com.)

Zing Enters the U.S. CRM Market

Zing is offering a full suite of tools for growing revenue and retaining customers.

Zeotap Integrates with Google Customer Match

Zeotap integrates with Google Customer Match to help companies better target customers across Google apps.

NICE Launches Enlighten AI Feedback

NICE Enlighten AI Feedback brings the Enlighten AI engine to Satmetrix Voice of the Customer. (Featured on SmartCustomerService.com.)

Cloudinary Launches SAP Commerce Cloud Extension

Cloudinary's integrationwith SAP Commerce Cloud helps online retailers manage, transform, optimize, and deliver images and videos at scale

Sparkfly Partners with Vibes for Insights on Mobile Campaigns, Consumer Engagement Strategies

Partnership expands Vibes' ability to track omnichannel attribution of mobile messaging.

Talkdesk Launches Healthcare and Financial Services Experience Clouds

Talkdesk launches industry-specific contact center solutions for healthcare and financial services at its Opentalk event. (Featured on SmartCustomerService.com.)

Heap Unveils Heap Illuminate

Heap Illuminate surfaces insights about website and digital user behavior.

Model N Announces Deal Management for Life Sciences

Model N Deal Management for Life Sciences helps field sales reps address pricing pressures and streamline order-to-cash processes.

InsideView Integrates Buyer Intent Data from Bombora

With InsideView's integration with Bombora, customers can now access intent data alongside B2B firmographic and demographic data in one platform.

Fuze Partners with Verint

Collaboration brings Verint workforce management solutions to Fuze Contact Center. (Featured on SmartCustomerService.com.)

Litmus Launches Integrated Insights Report

Litmus Integrated Insights Report provides marketers with holistic email campaign insights.

MOLOCO Launches Dynamic Creative for Mobile Advertising

MOLOCO Dynamic Creative automatically builds, deploys, and optimizes ad creative for programmatic ad campaigns.