Klaviyo Brings Custom Skills to Customer Agent

Klaviyo Custom Skills lets companies build AI agents for their own unique needs and customers.

Innovid Adds Measurement Capabilities

Innovid's latest product enhancements helps marketers gauge campaign performance, optimize, and see how changes impact outcomes.

RingCentral Unveils Advanced Business Messaging, AI-Powered Engagement, and Phone Innovations

RingCentral's innovations include RCS, branded messaging, international SMS, additions to AI Receptionist, and Customer Engagement Bundle for Microsoft Teams.

Superagent AI Launches Superagent 2.0

Superagent 2.0 integrates telephony, SMS, email, and AI agents.

NIQ Launches Precision Solutions

NIQ Precision Solutions combines AI-enabled analytics with NIQ's data assets to help retailers and suppliers drive targeted, measurable growth.

First Orion Introduces SIP Redirect Call Authentication Integration

First Orion's route-based call authentication expands trusted, branded calling across company and carrier environments.

Convoso Launches Convoso for Salesforce on Salesforce AgentExchange

With Convoso for Salesforce, outbound teams using Agentforce Sales benefit from improved speed-to-lead and productivity for outbound campaigns

ContinuumGlobal Launches Campaign Optimizer

ContinuumGlobal Campaign Optimizer helps marketers improve existing content or create new material.

Former Sugar Execs Launch Brief

Brief delivers full context to help executives prepare for meetings and other events.

The Trade Desk Integrates with Pacvue and Skai

Integration enables advertisers to better connect, measure, and optimize full-funnel campaigns.

CallRail Connects Voice Assist to HubSpot

With HubSpot integration, CallRail Voice Assist uses CRM data to recognize callers instantly for personalized conversations.

Bloomreach Launches Loomi AI for Shopify

Loomi AI for Shopify allows merchants to connect Shopify with Bloomreach's marketing and search.

Engageware Launches Voice Agents

Engageware Voice Agents can handle customer interactions from end to end. (Featured on SmartCustomerService.com.)

SAS Adds Agentic AI at SAS Innovate

SAS has expanded the artificial intelligence in Customer Intelligence 360, Viya, and Data Management.

Paytronix Releases Rewards Hub

Paytronix Rewards Hub makes improvements to self service and faster and easier reward testing and deployment.

3CLogic Expands Voice AI Hub

3CLogic's latest updates to Voice AI Hub include new outbound voice AI agents, multimodal voice AI capabilities, and automated AI agent evaluations.

The Marketing Cloud Expands Agent Cloud with Specialized Marketing Toolkit

The Marketing Cloud's marketing toolkit offers 10 AI agents to turn strategy into execution for SMBs.

AskNicely Launches Reputation Manager

AskNicely Reputation Manager helps companies turn feedback into visibility and action.

Outreach Launches Spring 2026 Release

Included in Outreach's latest release are Outreach Omni, a universal conversational agent; AI Topics Explorer, Agent Studio, and coaching automation.

Marketing Architects Adds Reach Index Optimization

Marketing Architects' Reach Index Optimization automatically directs media dollars toward TV placements with the highest concentration of target audiences.