Worldwide UC&C Revenue Grew 7.8 Percent in 2024, IDC Reports

Growth in the unified communications and collaboration solutions and communications platform-as-a-service markets is expected to continue through 2029. (Featured on SmartCustomerService.com.)

commercetools Unveils Spring 2025 Compilations

Commercetools' latest innovations span customer experience, global expansion, and team empowerment.

3CLogic Launches Voice AI Hub

3CLogic's Voice AI Hub is designed to streamline the deployment of virtual agents.

8x8 Updates 8x8 Platform for CX

Latest updates to the 8x8 Platform for CX take advantage of AI and support a wider array of operational efficiencies. (Featured on SmartCustomerService.com.)

NIQ Partners with The Trade Desk

NIQ and The Trade Desk work to enhance audience targeting with shopping behavior intelligence.

Infogain Partners with FirstHive

The Infogain-FirstHive collaboration will leverage AI for hyper-personalized user experiences.

Scanbuy's Data Division Rebrands as Becausal

Scanbuy's data business becomes Becausal with a focus on audience intelligence and causal AI.

Xactly Launches Design, Reporting, and Extend Builder Platform

The launch of Xactly Design, Xactly Reporting, and Xactly Extend's Builder Platform transforms incentive strategies and streamlines data analytics. 

UserTesting Partners with LinkedIn

New Verified on LinkedIn integration helps UserTesting ensure participant authenticity and fight fraud.

CobbleStone Launches Contract Sentiment & Data Analysis

CobbleStone's Contract Sentiment & Data Analysis provides contract visibility.

AdOmni Partners with LiveRamp

The AdOmni and LiveRamp partnership brings cross-screen measurement and attribution to CTV, OLV, and digital out-of-home.

Adobe Updates Creative Cloud Apps

Adobe has added more than 100 features and integrations to Firefly and Express

Klearcom Launches Verify+

Klearcom Verify+ is an IVR and phone testing solution. (Featured on SmartCustomerService.com.)

CloudHesive Partners with Teneo.ai

CloudHesive's ConnectPath CX platform integrates with Teneo.ai for conversational AI capabilities. (Featured on SmartCustomerService.com.)

Calabrio Adds 70 Features to Calabrio ONE

Calabrio ONE receives a slew of AI-enabled upgrades to streamline contact center staffing operations. (Featured on SmartCustomerService.com.)

Avaya Launches the Infinity Platform

Avaya Infinity is a platform to unify fragmented customer experiences. (Featured on SmartCustomerService.com.)

Glia Launches Expanded CU*Answers App Integration

With Glia's expanded CU*Answers integration, credit unions can now build deeper member relationships through unified, mobile interactions.

Mozilla Partners with Anonym for Private Audiences Feature

Anonym Private Audience helps companies target customers without exposing their personal information.

Talkdesk Launches AI Agents for Financial Services

Talkdesk applies agentic AI automation to banks' and credit unions' customer service and support workflows with AI Agents for Financial Services.

Exclaimer Launches LinkedIn Social Feeds

Exclaimer's LinkedIn Social Feeds lets businesses share LinkedIn posts directly in email signatures.