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CRM Across the Wire

Zappix Launches Fintech Solution For Automated Customer Self-Service

Zappix has leveraged its self-service automation technology to launch a solution for the financial services industry. (Featured on SmartCustomerService.com.)

Shopify Launches Shopify Chat

Shopify Chat advances conversational commerce for retailers.

TapClicks and ApexChat Partner

TapClicks has integrated live chat data into its marketing platforms.

TeleSign Adds RCS Messaging

TeleSign's ew API offering enables companies to engage directly with consumers through feature-rich mobile messaging.

Ignite Sales Launches Neuro 2.0 Customer Engagement Platform

Neuro 2.0 offers increased flexibility to guide consumers through every touchpoint, with every line of business, in any language.

Amobee Launches Data Marketplace for Connected TV and Cross-Screen Advertising

Oracle Data Cloud, LiveRamp, and Tru Optik are among the data partners providing more than 60,000 audience targeting segments for connected TV and cross-screen activation.

Accenture Launches Liquid Studios for Pega Catalyst

Liquid Studios for Pega Catalyst help companies create customer experience apps.

FICANEX Partners with Ada for a Banking Chatbot

Financial institutions will be able to provide 8 million customers access to the tunl.chat chatbot.

PathFactory Teams with Looker for Marketing Insights

PathFactory announces enhanced reporting capabilities powered by Looker to uncover insight into marketing effectiveness.

Conversica Enhances AI Conversational Platform

The latest version of Conversica's AI platform offers a Conversation Editor, user profiles for setting user access controls, an expanded conversation library, and visualizations of conversation flows. {Featured on SmartCustomerService.com.)

Dynamics 365 Customer Service Insights Is Now in 39 New Languages

Microsoft Dynamics 365 Customer Service Insights is now available in more than 39 new languages, with new language models for improved AI insights also available for public preview.

Top Down Partners with Infosys

Top Down and Infosys team up for cloud-native customer communications management solutions.

Intermedia Acquires Cloud Contact Center Provider Telax

Intermedia's acquisition of Telax brings together cloud-based unified communications and contact center solutions. (Featured on SmartCustomerService.com.)

Chatmeter Adds Google Q&A Feature to Social Suite

With Chatmeter's Google Q&A feature, companies can act on user-generated responses at scale.

Zappix Provides Upsell Opportunities During Contact Center Interactions

Zaapix begins providing targeted, automated advertising and upsell opportunities through its digital self-service technology.

RingCentral Partners with Fujitsu to Bring Solutions to EMEA

RingCentral's agreement with Fujitsu adds its cloud communications and contact center solutions to Fujitsu's Digital Workplace. (Featured on SmartCustomerService.com.)

Paytronix Acquires Open Dining

Following its acquisition by Paytronix, Open Dining will now be known as Paytronix Order & Delivery.

Zendesk Launches Zendesk for WhatsApp

Zendesk's integration with WhatsApp Business API delivers customer conversations across web, mobile, and messaging. (Featured on SmartCustomerService.com.)

Twilio Launches Conversations to Help Companies Create Cross-Channel Connections

Twilio Conversations provides one unified API to scale group conversations across SMS, MMS, chat, and WhatsApp. (Featured on SmartCustomerService.com.)

Luminoso Adds to Daylight to Accelerate Customer Feedback Analysis

Luminoso Daylight now features advanced sentiment analysis in a no-code application for customer analytics