CRM Across the Wire

Pipedrive Updates Its Automations Feature

Pipedrive has added automation sharing and ownership transfer to its Automations.

Madison Logic Launches ABM Connected TV

Madison Logic's ABM Connected TV unifies account-based marketing with enhanced targeting and revenue impact visibility.

OpenX Launches ConteX

OpenX's ConteX is a contextual buying solution delivering targeting, contract-free activation, and broader scale in privacy-safe environments.

Expandi Acquires Jabmo

Expandi has purchased account-based marketing platform provider Jabmo and integrated it with the Expandi MarTech platform.

CallRail Partners with MyCase

CallRail's MyCase partnership gives legal firms access to insights on marketing spend.

SurveyMonkey Launches SurveyMonkey Forms

SurveyMonkey Forms includes a form solution, app integrations, and customizable templates for event registrations, online applications, lead generation, payments, and more.

Salesforce to Acquire Airkit.ai

Airkit.ai will become part of Salesforce Service Cloud upon completion of the acquisition.

Forethought Introduces Autoflows for Customer Support

Forethought Autoflows brings autonomous agent capabilities to contact centers. (Featured on SmartCustomerService.com.)

Kustomer Integrates with WhatsApp

WhatsApp integration lets companies leverage AI-powered Kustomer CRM data in customer messaging.

Basis Technologies Integrates Snapchat Ad Management and Reporting

Marketers can now use Basis Platform to power Snapchat ad measurement centrally with all major ad channels.

AfterShip Partners with TikTok Shop

AfterShip Feed helps merchants target TikTok's users with instant product and order syncing,

Bloomreach Discovery Now Available on Google Cloud Marketplace

Bloomreach's e-commerce search solution now integrates with other technologies built on Google Cloud.

DriveLine Integrates with LiveRamp

DriveLine has launched its custom audience segments on LiveRamp's partner network.

ServiceNow Launches Now Assist, Embedding Generative AI Across the Now Platform

 Available in the Now Platform Vancouver release, Now Assist for Customer Service Management streamlines case management with generative AI.

Movable Ink Launches Universal Data Activation

Movable Ink's Universal Data Activation lets marketers access, activate, and integrate data from any source to generate personalized email, mobile, and SMS content.

Theorem Launches Upwards

Theorem Upward automates ad operations processes.

Theta Lake Expands RingCentral Integration

Theta Lake launches Smart Capture for RingCentral Contact Center.

Eviivo Debuts Concierge GenAI Guest Messaging Tool

Eviivo Concierge is a virtual assistant that handles guest communications for Airbnb, vacation rental, and boutique hotel owners.

NICE Launches CXone Summer 2023 Release

NICE's CXone Summer 2023 Release includes Microsoft Azure support, Integration Hub, and Supervisor capabilities powered by Enlighten AI to streamline workflows across digital and voice interactions. (Featured on SmartCustomerService.com.)

InMoment and Contentsquare Partner

InMoment and Contentsquare add a layer of digital experience analysis and visualization for website and mobile app visitor behavior.