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CRM Across the Wire

Fuze Receives Patent for Chat-to-Voice Functionality

Fuze's now patented technology merges voice calling with group chats.

Pipedrive Launches Smart Docs Add-on

Pipedrive has entered the document management space with its release of a Smart Docs add-on.

Bambuser Updates One-to-One Live Video Shopping

Bambuser updated the user interface for its One-to-One Live Video Shopping solution

Acxiom Partners with TransUnion

Together Acxiom and TransUnion are making scaled data actionable across streaming media.

Alchemer Achieves SOC 2 Certification

Alchemer's survey, customer experience, and voice of the customer solutions were validated for security, privacy, and regulatory compliance.

eGain Achieves FedRAMP Authorization

eGain is now certified for use by U.S. government agencies.

Conversational AI Market to Be Worth $18.4 Billion by 2026

MarketsandMarkets projects 21.8 percent CAGR for conversational AI for the next five years. (Featured on SmartCustomerService.com

Preact Achieves ISO 27001 Certification

ISO 27001 certification means Preact's technology follows strict information security standards.

Ephesoft Transact Launches on Workato’s Enterprise Automation Platform

Ephesoft's intelligent document processing platform now provides actionable data to hundreds of enterprise systems.

Second Nature Launches with an AI-Powered Sales Coaching Tool

Second Nature officially joined the sales training space.

Turing AI Launches Turing AI for Retail

Turing AI for Retail provides deep insights into customer journeys and buying patterns.

Unbounce Acquires LeadsRx

Unbounce expands into marketing attribution with its LeadsRx acquisition/

Celerant Integrates with Fortis

Celerant and Fortis integration lets retailers process transactions and centralize payments from all retail channels, including their stores, events, and websites.

Bambuser Partners with Placewise

Bambuser and Placewise partner to offer a complete solution for e-commerce and live video shopping in shopping centers.

Cloudinary Acquires Indivio

Cloudinary adds video creation automation to its media experience platform with its Indivio acquisition.

Vendasta Acquires MatchCraft

Deal unites MatchCraft's ad tech platform with Vendasta's martech platform and marketplace of products.

TELUS International Partners with Automation Anywhere

The collaboration between TELUS and Automation Anywhere will provide faster and more streamlined delivery of automation solutions via the cloud.

Redtail Updates Its Speak Product

Redtail Speak provides a compliant and personalized texting/chat solution with more built-in tools to drive communication efficiencies.

FullContact and Lotame Partner on Data Onboarding

Partnership integrates FullContact's Identity Graph with Lotame Panorama ID.

MeridianLink Enhances Engage Product with Saylent Addition

Enhanced offering combines Saylent and MeridianLink capabilities to streamline prescreened lending campaigns and consumer loan opening.