RingCentral Acquires CommunityWFM

RingCentral adds workforce management capabilities to RingCX with its CommunityWFM acquisition. (Featured on SmartCustomerService.com.)

CallTrackingMetrics Launches VoiceAI

CallTrackingMetrics' new AI-powered voice agents provide 24/7 customer support while preserving the human touch. (Featured on SmartCustomerService.com.)

Qlik Achieves AWS Competency in Gen AI

AWS validation confirms Qlik's success delivering scalable, trusted enterprise AI.

CallRail Expands HubSpot Integration

Insight from CallRail's Voice Assist AI-powered voice assistant seamlessly flows into HubSpot.

HubSpot Unveils 200 Product Innovations at Inbound 2025

HubSpot's product innovations bring a wealth of AI capabilities to its full tech stack.

Zoho Expands Its Toolkit for SMBs

Zoho builds out its Bigin by Zoho CRM, Zoho Commerce, Zoho Solo, Zoho Contracts, Zoho Start, and Zoho Notebook.

MessageGears Introduces Multi-Destination External Campaigns

MessageGears' new functionality allow marketers to configure multiple external destinations within a single MessageGears campaign and syndicate audiences across third-party vendors and internal systems.

Topol.io Spins Out from Ecomail

An independent Topol.io emerges with a stand-alone email editor for marketers and developers.

Keen Unveils Stand-Alone Planning Module

Keen Planning Module enables agencies to generate client-ready, forecast-driven media plans without brand data.

Press Ganey Forsta Launches Insurance HX

Press Ganey Forsta's Insurance HX gives insurance companies real-time listening, automated workflows, and tailored dashboards.

IntelePeer Partners with Waterfield Tech

IntelePeer's collaboration with Waterfield looks to accelerate AI-driven CX modernization. (Featured on SmartCustomerService.com..)

Smartly Partners with Spotify

04 Sep 2025

By integrating Spotify Ads Manager, advertisers will gain new ways to reach audiences through audio, display, and video supported by Smartly's AI-powered creative, automation, and measurement.

Wayvia Unveils MCP-Powered Innovations

03 Sep 2025

Wayvia's new MCP-powered capabilities help companies connect shopper journeys, activate commerce intelligence, and compete.

Chargebee Acquires Inai

03 Sep 2025

Chargebee acquires Inai to supercharge AI-powered payments intelligence.

Syndigo Acquires 1WorldSync

03 Sep 2025

Syndigo acquires 1WorldSync to accelerate commerce through leading global commerce network .

Phreesia Launches VoiceAI

03 Sep 2025

Phreesia's VoiceAI is a conversational AI solution to transform call management in healthcare. (Featured on SmartCustomerService.com.)

Capillary Technologies Now Available on AWS Marketplace

02 Sep 2025

Capillary's AI-powered customer loyalty and engagement platform is now available on to AWS users.

RateGain Introduces MCP Integration for Booking Engine

02 Sep 2025

RateGain's MCP integration makes Booking Engine usable with Claude and other AI assistants.

6sense Launches AI Email Agents

29 Aug 2025

6sense AI Email Agents handle the complete email marketing lifecycle.

Uniphore to Acquire Orby AI and Autonom8

29 Aug 2025

Orby and Autonom8 acquisitions bring advanced large action models, neuro-symbolic agents, and enterprise-grade agent orchestration to Uniphore.