-->

CRM Across the Wire

Adobe Brings Agentic AI to the Content Supply Chain with CX Enterprise Coworker

Adobe has added agentic artificial intelligence in Adobe GenStudio.

Cohesive AI Acquires Maverick AI

Cohesive AI's acquisition of Maverick AI brings agentic sales workflows to commercial roofing.

Zapnito Launches MCP Server

Zapnito's MCP Server brings verified expert knowledge directly into AI tools.

Gryphon Unveils 2H 2026 Strategic Product Launch

New Gryphon ONE capabilities help AI agents reach more customers with governance.

TrueDialog Launches MCP Connector

TrueDialog now plugs into ChatGPT, Copilot, and other AI assistants through MCP.

RainFocus Launches Anthropic Connector

RainFocus' Anthropic Connector provides AI agent access to event data.

boost.ai Launches Presis, a Self-Hosted AI Model

boost.ai's Presis model powers agent routing, scope, and safeguard decisions.

AudienceMix Partners with Alliant

Audience adds consumer data partner Alliant as it scales technology and agentic buying capabilities.

RWS Launches Weava Content Platform

RWS Weava helps businesses transform content for every language, culture, and context.

Zendesk Launches Outcome AI Platform

Zendesk unveils several agentic AI capabilities at its AI Summit event.

Writesonic Traces What AI Says About Companies

Writesonic's new features identify which pages, videos, and threads AI relies uses when it describes a brand. Outreach Agent then contacts the people that wrote them.

Zingtree Launches Agentic Governance and Orchestration Platform

Zingtree's new agentic governance and orchestration platform helps companies resolve high-stakes customer support queries with added control.

Responsive Fall 2026 Release Expands MCP Capabilities

Responsive's expanded MCP capabilities bring governed knowledge into revenue-critical workflows.

Delight.ai Launches 2 AI Agents

Delight Customer Agent unifies the customer journey, while Midas helps teams build, test, and improve agents using natural language.

Alchemer Launches Alchemer Voice

Alchemer Voice turns customer conversations into actionable insights.

ContinuumGlobal Adds Video Assistant to Smart Marketing Engine

ContinuumGlobal's Video Assistant connects video concept development, storyboarding, and production with human review and control.

Sugar Adds AI to Sales Workflows

SugarAI's new capabilities turn CRM and ERP intelligence into next best sales actions.

Strategus Partners with PubMatic

Strategus and PubMatic are helping unlock smarter CTV performance for advertisers during live sports broadcasts.

Influ2 Launches Audienscope Discover

Influ2 Audienscope Discover helps sales teams identify and reach out to buyers showing intent.

Five9 to Acquire Level AI

Level AI acquisition expands Five9's AI capabilities. (Featured on SmartCustomerService.com.)