Oracle Updates CX and Marketing Cloud, Unveils Service Logistics Cloud
20 Mar 2019
The vendor's announcements include updates for Oracle CX Cloud and Oracle Marketing Cloud, as well as the introduction of Oracle Service Logistics Cloud and a Slack integration.
Salesforce Announces Einstein for Service and Quip for Service
19 Mar 2019
The new solutions aim to empower agents to focus more on the human aspect of service. (Featured on SmartCustomerService.com)
Social Media Helps Businesses Increase Web Traffic, Clutch Research Finds
18 Mar 2019
Companies need to adopt a cohesive strategy that links their social media and web presences, research suggests.
UserTesting Launches Product Insight
14 Mar 2019
The new application aims to empower product development teams to build better products by incorporating rapid customer feedback into each phase of the development process.
AdRoll Announces Video Ads
13 Mar 2019
The AI-powered video ads leverage machine learning to determine the optimal bid price for each impression as well as analyze user behavior to serve the right ad to the right user at the right price.
8x8 Announces Integration with Google Cloud Contact Center AI
12 Mar 2019
The integration enables 8x8 to deliver a virtual agent that improves the contact center experience for customers and agents alike. (Featured on SmartCustomerService.com.)
Clari Announces Connected Revenue Operations Platform
06 Mar 2019
The new platform aims to drive full funnel accountability across sales, marketing, and customer success.
Talkdesk Announces Winter 19 Release
28 Feb 2019
The new release is designed to allow contact centers to provide personalized and contextualized experiences in every conversation, regardless of channel or device. (Featured on SmartCustomerService.com.)
Optimizely Launches Easy Event Tracking
26 Feb 2019
Easy Event Tracking allows businesses to feed third-party data into the Optimizely platform, enabling them to experiment with user journey elements and track their results.
Trustpilot Releases Transparent Flagging Feature
21 Feb 2019
The feature aims to provide customers with greater visibility into how often companies flag reviews, and what happens to them once they've been investigated.
Amobee Announces Nielsen Data Integration
20 Feb 2019
Nielsen's television viewing and online media consumption data will be integrated into Amobee's digital advertising platform.
Optimizely Announces Slack Integration
13 Feb 2019
The integration aims to make experimentation more accessible and collaborative for product and marketing teams.
LiveRamp Announces IdentityLink for Connected TV
12 Feb 2019
The company's identity resolution platform is being extended to connected TV for more targeted advertising.
Aprimo and Episerver Announce Partnership
06 Feb 2019
The alliance brings together Aprimo's DAM and MRM platform with Episerver's Digital Experience Cloud.
8x8 Announces New X Series Capabilities
05 Feb 2019
The enhancements include a beefed-up integration framework, improved speech analytics, and real-time dashboards for contact centers. (Featured on SmartCustomerService.com.)
Zuant Releases Vault to Help with Data Compliance Rules
29 Jan 2019
Zuant Vault provides precise control and management of customer contact data.
Freshworks Introduces Proximity Messaging Tools
24 Jan 2019
The suite of new Freshchat features aims to help businesses build better relationships with prospects and customers.
Salesforce.com Announces New Datorama Connectors
23 Jan 2019
The new connectors aim to help marketers better understand campaign performance.
Language I/O Launches Zendesk Integration
22 Jan 2019
The integration enables organizations using Zendesk Support to talk to customers in more than 150 languages. (Featured on SmartCustomerService.com.)
Salesforce.com Announces Mobile Publisher for Community Cloud
17 Jan 2019
Mobile Publisher allows organizations to transform Lightning Communities into mobile apps.