CRM Featured Articles

Adobe Announces New Experience Cloud Capabilities

The new capabilities aim to help retailers improve customer experience management.

InsideView Announces New Analytics Capabilities

The new analytics tools for the company's Apex go-to-market decision engine aim to provide users with visibility into the entire sales funnel.

BookingBug Announces Studio Customer Experience Platform

Designed for enterprise retailers and financial services organizations, the platform aims to provide actionable customer insights and analytics to improve the customer experience.

The Top 15 CRM Stories from 2018

Here's a look at the stories that most embodied the changes facing sales, marketing, and customer service in 2018.

More Experts Weigh In on What 2019 Will Bring for CRM

As a follow-up to the article we ran in our January/February issue, more industry insiders have commented on the changes 2019 will bring for customer service, sales, and marketing.

VanillaSoft Enhances Geographical Information System 

Enhancements aim to make sales appointment planning more efficient.

SAP Announces Enterprise Information Management Updates

The updates aim to reduce the complexity of managing data.

Jivox Announces New Omnichannel CX Solutions

The solutions allow brands to deliver consistent, personalized customer experiences across paid and owned digital channels.

Lead Liaison Launches Domo Connector

The connector allows users to bring data collected in Lead Liaison into their Domo account and reporting dashboards.

Verint Launches New Automated Verification Features

The robotic process automation solution monitors the end-to-end health of contact center systems. (Featured on SmartCustomerService.com.)

Salesforce Announces IoT Insights for Field Service Lightning

The solution aims to provide the data necessary to deliver predictive customer service for Internet of Things (IoT) devices. (Featured on SmartCustomerService.com.)

Directly Announces CX Automation Platform

The platform leverages the knowledge of expert users to help companies provide quick and effective customer service.

Conversica Launches AI Customer Success Assistant

The assistant automates customer conversations with the goal of improving the customer experience while reducing administrative task load.

Ensuring Employee Expertise Is a Digital Marketing Essential, Report Finds

The report from Digital Marketing Institute asserts that marketing leaders must make sure that their teams are properly skilled in the face of digital change.

LiveChat Launches New Chatbot Capabilities

The new functionality arises from integrating the LiveChat and ChatBot solutions. (Featured on SmartCustomerService.com.)

Janrain Announces Identity Central

The next-generation offering aims to accelerate implementation of customer identity and access management.

Zoho Updates CX Platform with Zia and New Analytics Tool

The latest version of Zoho CRM Plus is powered by the company's Zia virtual assistant as well as a new offering, Zoho Analytics.

LinkedIn Sales Solutions Announces New Sales Navigator Features

The new features include alerts, custom lists, and a ‘reports to' field on the lead page.

Zendesk Launches Sunshine CRM Platform

The platform is built in the public cloud on Amazon Web Services.

SAP to Acquire Qualtrics

The acquisition of Qualtrics enables SAP to help companies deliver superior customer, employee, product, and brand experiences.