Microsoft Previews Power Platform and Dynamics 365 Updates at Microsoft Ignite
Updates to Microsoft's Power and Dynamics platforms include a series of integrations with other Microsoft products.
CX Becomes Essential as Contact Centers Become the Face of the Company
Companies survived amid the pandemic because their contact centers provided empathy and moved to the cloud, Cyara's CEO said during his company's Cyara Xchange.
Pandemic Challenges Companies to Master Customer Signals, Oracle Execs Say at Cloud CX Virtual Summit
Companies need to clean up their data to better serve customers during the crisis, Oracle leaders said at the company's online event today.
Pandemic Highlights Data's Importance, NICE Interactions Day 2 Speakers Contend
The pandemic has offered businesses a chance to reexamine their contact center and data processes, event panelists discuss. (Featured on SmartCustomerService.com.)
NICE Event Highlights Critical Nature of Contact Centers During Pandemic
With the pandemic, extreme workforce agility has become the new normal, NICE Interactions virtual event speakers contend. (Featured on SmartCustomerService.com.)
Sitel Group Launches EXP+
EXP+ combines advanced technology and analytics in integrated and vertical-specific solutions. (Featured on SmartCustomerService.com.)
Salesforce Introduces New Field Service Capabilities
Appointment scheduling, artificial intelligence-driven guidance for dispatchers, asset performance insights, and automated customer communications round out the additions to Salesforce Field Service.
Marketing Still Needs to Adapt Messages, Speakers Contend
As marketers and salespeople continue to work remotely, they need to tailor messaging and interactions, panelists agreed on an ABM webcast today.
SugarCRM Acquires Node
Sugar's acquisition of Node brings predictive analytics to its CX platform.
AWS Launches Contact Center Intelligence
Amazon Web Services' Contact Center Intelligence is making it possible for companies to build and deploy AI into contact center workflows. (Featured on SmartCustomerService.com.)
Genesys Launches Engage Multicloud Architecture
Genesys Engage Multicloud offers users a choice of cloud providers, deployment models, integrations, and system capabilities. (Featured on SmartCustomerService.com.)
Adobe Adds Data Governance to Its Real-time Customer Data Platform
Additions to Adobe's Real-time CDP help companies manage customer information across the enterprise.
Sprinklr Launches Sprinklr Community
Sprinklr Community helps companies create online communities directly on their websites for customers to troubleshoot problems, ask questions, and share ideas.
Salesforce Launches Feedback Management
Salesforce Feedback Management helps companies collect and act on customer and employee surveys.
LivePerson Introduces The Conversational Cloud
The Conversational Cloud creates an AI-powered command center for customer conversations.
IBM and Influential Launch Watson Advertising Social Targeting Solution
IBM is expanding its collaboration with social media technology provider Influential to help companies identify suitable influencers.
Sprinklr Adds More Than 750 Features Across Its CXM Line
Sprinklr has completely upgraded its Modern Marketing, Modern Advertising, Modern Research, Modern Care, and Modern Engagement products.
Qubit Is a First to Deliver Google Cloud's Recommendations AI
Qubit is one of the first personalization companies to offer Recommendations AI to e-commerce retailers.
Seamless Customer Experiences Require Simplified Operations, CX Network Speaker Contends
As customer journeys become more complicated, the workflows to address them need to be much simpler, a Calabrio speaker explains during the CX Network Contact Center seminar.
AWS Launches Interactive Video Service (Amazon IVS)
Amazon IVS lets companies add live and interactive video in their mobile and web applications in minutes.