Customers Have Their Say at eGain Solve'26 Day 2

Customers like Phillip Morris and BT are benefitting from eGain's knowledge and AI technologies.

eGain Commits to Helping Companies Leverage KM and AI

eGain touts the benefits of AI for knowledge management

Customer-Obsessed Companies Deliver for Shareholders

Companies that invest in customer experience outperform those that don't by eight times. (Featured on SmartCustomerService.com.)

AI Is Changing the CMO's Role

Forrester outlines in a new report how marketing leaders need to adapt to AI's dominance.

Companies Must Transform Their CRM Architectures, ISG Advises

AI enhances CRM automation and orchestration, but outdated systems and processes need to be changed to realize the benefits, according to ISG.

Marketers Plan Bigger Budgets in 2026

New research reveals where marketers are investing in 2026 and how AI and digital trends are reshaping strategy.

AI Agents Poised to Reshape Sales, Gartner Says

Analysts say sales leaders must rethink strategies to unlock true value.

Cloud5 Sees Unprecedented Contact Center Employee Tenure

In an industry plagued by high turnover, Cloud5 celebrates eight employees with 25 years of service.

A Q&A with Ashu Roy, eGain's CEO

eGain's outlook for AI is positive, chair and CEO says in an exclusive interview at Solve '25.

Trusted Knowledge Is Key to AI Success, eGain CEO Asserts at Solve 25

New eGain products helps automate knowledge processes and assure content is accurate and compliant.

Salesforce Launches Agentforce 360 at Dreamforce

Agentforce 360 has advanced capabilities for building, deploying, and governing AI agents.

AI Bridges Brands' Loyalty Gaps, Brand Keys Finds

Tech, entertainment, and heritage brands are reshaping the loyalty landscape in Brand Keys' Loyalty Leaders List.

A Q&A with Verint's Jasen Williams About the Thoma Bravo Acquisition

Verint senior vice president of corporate marketing tells DestinationCRM that there are still a lot of unknowns surrounding Thoma Bravo's acquisition of Verint.

Voice of the Customer Makes a Comeback at Verint's Engage 2025

Verint redoubles efforts around voice of the customer and self-service bots on day 2 of its Engage conference.

Genesys Expands Partnership with ServiceNow at Xperience 2025

Genesys' expanded partnership with ServiceNow enables A2A customer experience orchestration

Value of AI Tops Discussion at Verint Engage 2025

Verint customers are cashing in on its AI technologies, keynote speakers at Verint Engage 2025 maintain.

Genesys Doubles Down on Agentic AI at Xperience 2025

Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event.

Thoma Bravo Acquires Verint

Verint will merge with Calabrio to create an AI-driven customer experience powerhouse 

The Healthcare Industry's Strategic Advantage Is Now Voice AI

Voice isn't just the interface between humans and systems anymore; it's the intelligence layer binding them together. (Featured on SpeechTechMag.com.)

Bill Seeks to Protect Americans’ Access to U.S.-Based Customer Service

The Keep Call Centers in America Act would ensure when Americans call a call center, they can speak to a human located in the United States. (Featured on SmartCustomerService.com.)