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Marketers Use Just 42 Percent of Technology's Capabilities

Despite significant investments in marketing technologies, use of existing capabilities has decreased, Gartner finds.

06 Oct 2022
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Niemann Foods Brings Stores to the Digital Age

Birdzi helps the grocery retailer reach customers with online marketing.

Phillip Britt // 04 Oct 2022

Sugar Paints a Better Picture for Kelly-Moore

The paint retailer is saving sales reps time with SugarCRM.

Phillip Britt // 04 Oct 2022

Crisp Data Contributes to Sunday Growth

The lawn care company's retail sales are growing like weeds with Crisp's data solution.

Phillip Britt // 30 Jun 2022

CINC Now Sees the Full Story

The real estate tech provider has gained visibility into its mobile app with FullStory.

Phillip Britt // 30 Jun 2022
CRM Columns
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Reinforcing the ‘R’ in CRM

Companies need to embrace the role of relationships in driving digital and business transformation.

Brian Solis, Henry King // 03 Oct 2022

Creating Customer Experiences that Endure

They need a foundation built on orchestrated systems, processes, and technologies.

R "Ray" Wang // 29 Sep 2022

Five Collaboration Strategies to Power Your CX Transformation

What do successful CX functions do differently? Build coalitions around core business competencies.

Su Doyle // 26 Sep 2022

How Artificial Intelligence Is Transforming CX

Contact center systems were long overdue for a major refresh. AI is obliging.

Donna Fluss // 16 Sep 2022
CRM Insight
CRM Blog
Reports & Research

Integrating People, Technology, and Processes to Drive Effortless Customer Experiences

ServiceNow

04 Oct 2022

Leadership Trends Report: Customer Experience

A 2022-2025 Roadmap for Effortless Experience and Complete Integration

04 Oct 2022

Effortless experience: How to deliver fast, friction-free customer service

ServiceNow

04 Oct 2022

Harnessing the whole organization to create a better customer experience

ServiceNow

04 Oct 2022

4 ways to turn field service customers into fans

ServiceNow

04 Oct 2022

Market Overview - Constellation report: Field Service Management Tools - Reshaping Customer Experience for real and virtual fields

ServiceNow

04 Oct 2022

How Augmented Reality Is Shaping the Future of In-Person Service

ServiceNow

04 Oct 2022

Customer Service Skimpflation: The Impact on Sales, Retention, and Loyalty

UJET

21 Sep 2022

Elevating the Value of Self-Service with Data-Driven Automation

NICE

19 Sep 2022

Contact Center Predictions for 2023 and Beyond

8x8

23 Aug 2022

Conversational AI for Customer Service: 3 Systems You Need for Scaling Your Support Operations

Forethought

23 Aug 2022

Using Conversational AI to Solve the Biggest Challenges for SaaS Customer Support Teams

Forethought

23 Aug 2022

Piloting AI for Customer Support: A Beginner’s Guide to Preparing your Support Team for AI Adoption.

Forethought

23 Aug 2022

Automating the Configure-Price-Quote Process to Drive Your Business Forward in CRM

Experlogix

16 Aug 2022

4 Reasons Why Companies Using Salesforce Should Optimize their Document Processes with Document Automation

Experlogix

16 Aug 2022

Extreme Digital Experience Makeover: Contact Center Edition

NICE CXone

12 Aug 2022

Exceed customer expectations with self-service

NICE CXone

12 Aug 2022

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers

NICE CXone

12 Aug 2022

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media

18 May 2022