Hashing can still be used to identify users over time, the Federal Trade Commission stated this week.
Putting the customer experience first has helped retain agents.
Time and cost savings add up.
Databricks elevates efficiency and customer trust with writing help
The New Jersey Devils and Prudential Center score big with Verizon.
Despite the countless dollars companies are spending on AI, the quality of the experiences they provide to customers continues to decline.
Quantifying success in AI projects requires new techniques for measurement.
Knowing exactly where a company went wrong doesn't lessen the frustration.
Start slowly with the technology—but definitely start.
Talkdesk
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