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CRM Case Studies

Keeping Keap Pays Off for Lifeonaire

The life coaching organization reaps the rewards of Keap's marketing solutions.

A-dec Expands Its Internal Intelligence

eGain's AI Knowledge improves information access for agents and distributors.

PreviewMe Sees Growth with ActiveCampaign

Bookings and engagements have surged since unifying sales and marketing on ActiveCampaign.

SAP Provides Sweet Results for Ferrara

The candy manufacturer benefits from SAP Cloud, SAP CDP, and SAP Emarsys.

CRM Columns

Creating Customer Experiences That Amaze (and Don’t Suck)

There are many ways to craft—or undermine—a thrilling CX.

Interaction Analytics Helps Companies Hear their Customers

These solutions can be a company's eyes and ears on both customers and employees.

Making Work Worth It

How to get people to want their jobs.

2023: A Year of Reckoning for CX Programs

CX programs that help companies restart the CX growth engine—and have the data to prove it—will thrive, despite corporate belt tightening.

Reports & Research

Frost & Sullivan - Integrating people, technology, and processes to drive effortless customer experiences

ServiceNow

Contact Center Trends to Watch in 2023

8x8

Your journey to the cloud

NICE

TM Forum Report: Telco revenue growth: taking it to the next level

ServiceNow

Reimagine Telecom: Discover stories of digital transformation

ServiceNow

Appledore Report: A new generation in inventory management

ServiceNow

Reimagine the enterprise customer experience and fuel growth

ServiceNow

IDC: Achieving excellence in service and customer experience in manufacturing

ServiceNow

Reimagine manufacturing: Discover stories of digital transformation

ServiceNow

Customer Operations for Dummies, ServiceNow Special Edition

ServiceNow

Secure your manufacturing OT with a single system of action

ServiceNow

Gatepoint Research Pulse Report - OT Security Strategies

ServiceNow

State of Initiatives in Manufacturing - Smart Industry Report

A ServiceNow Report from Smart Industry

Dräger creates a fast and secure customer service portal

ServiceNow

Gartner Report – The Essence of a Customer Experience Strategy

ServiceNow

Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation

ServiceNow

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

ServiceNow

Customer Experience: Best practices for connecting customer service resources

ServiceNow

Forrester TEI of ServiceNow Customer Service Management

ServiceNow

Gartner Report – The Essence of a Customer Experience Strategy

ServiceNow

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

ServiceNow

Customer Experience: Five best practices for connecting customer service resources

ServiceNow

Carrefour delivers great in-store experience

ServiceNow

Gartner Report - The Virtuous Circle of Collaboration With Augmented Reality in Field Service

ServiceNow

Inner Circle Guide VOC Contact Babel

NICE CXone

Chatbots Starter Guide

NICE CXone

Realize Cost Savings and Improve CSAT with Smart Digital

NICE

The 3 Stages of Digital-First Customer Journey Excellence: Lessons from Innovators

NICE CXone

Defining the most important customer service KPIs

Dialpad

2022 Guide to Better CSAT Scores

Dialpad

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media