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CRM Case Studies

Qualtrics Helps Dow Unlock $300 Million in Value

Insights from Qualtrics helped Dow boost customer satisfaction and digital transactions.

Go Flooring’s Sales Hit the Ceiling

Roomvo's Visualizer tool helped Go Flooring exceed $12 million in sales in its first year.

SaskTel Reduces Truck Rolls with Blitzz Concierge

Canadian telco is cutting operating costs with Blitzz's self-service portal.

Calendly Routes Success to Smith.ai

BPO increases bookings with higher-quality sales leads.

CRM Columns

Regular CRM Health Checks Are Critical

If CRM is your operational heartbeat, make sure it's healthy.

Integrating CRM, AI, and the Metaverse

Futuristic-sounding customer experiences are now becoming reality.

Cultivating Employee Satisfaction and Engagement

Studies show the factors that can reduce attrition in the contact center; it's just a matter of implementing them.

GenAI’s Time Has Come. Are You Ready?

The hype is over, and the real work of making generative AI has begun.

Reports & Research

Hidden in Plain Sight: 20 Global CX Blindspots Uncovered

Stellar Elements, an Amdocs Company

Deliver experiences customers crave: The 3 imperatives for leaders’ approach to CX in 2024

ServiceNow

Customer Experience (CX) Trends First Ed. - Customer service insights in the GenAI era

ServiceNow

Forrester: The Total Economic Impact of ServiceNow Field Service Management

ServiceNow

Driving success in field service with AI innovation

ServiceNow

Customer Insights: Customer Experience Testimonials - Learn how enterprises like yours drive seamless experiences while reducing costs

ServiceNow

Business Value of ServiceNow Customer Service Management

ServiceNow

Customer Operations For Dummies, 2nd ServiceNow Special Edition

ServiceNow

Contact Center Buyers Guide

8x8

Redefining Success - The Impact of Soft Skills and AI on Contact Center Performance

NICE

Reduce downtime and drive growth: Yes, you can do both

ServiceNow

IDC Spotlight: On the Factory Floor – Accelerating Time to Expertise and Reducing Costs

ServiceNow

Top 4 Strategies to improve factory floor productivity 

ServiceNow

eBook: Scaling Integration for Modern Workloads in the Era of AI

Tray.io

eBook: Three Signs It’s Time to Embrace AI and Modernize Traditional iPaaS

Tray.io

Conversational AI Unveiled: A Comprehensive Guide to Unlocking the Power of Artificial Intelligence to Transform the Customer Experience

NICE

Customer Experience Interactions (CXi) for Dummies

NICE

From Stress to Success: Reducing Complexity With AI-Powered Contact Center Solutions

NICE

5 ways AI can transform your customer experience

RingCentral

An introduction to AI in customer service

RingCentral

How long hold times affect your customer experience

RingCentral

RingCX Digital Engagement Datasheet

RingCentral

RingCX Analytics Datasheet

RingCentral

RingCX IVR Datasheet

RingCentral

RingCX Overview Datasheet

RingCentral

Metrigy: Transforming customer experience: 6 vital projects to help improve CX

RingCentral

Exploring CX strategy and technology adoption: A decision-maker's chart

RingCentral

The Art of Empowering Agents and Supervisors for CX Success

NICE