COVID-19 was the dominant newsmaker of 2021, but it didn't stop the CRM industry from capturing a few headlines of its own.
The financial firm maintains customer contact with the online events platform.
Insurance network expands marketing options with Jornaya LeadiD.
Sugar Market leads the financial planner to a full SugarCRM rollout.
The online eyewear retailer tweaks its recommendations engine to increase revenue.
When contact centers sent their employees home to work, workforce optimization/workforce engagement management tools helped ease the transition.
Avoid distractions that suck the life from your customer experience programs.
For those of us in the CRM industry, this holiday season was a really great opportunity to shine.
You have to make sure everyone is on the same team (including your customers).
NICE
Enghouse Interactive
ServiceNow
Alythia
NICE Satmetrix
Intercom