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Consumers Are More Demanding, Which Is an Opportunity for CX to Shine, CX Connect Keynoter Says

Consumers today will not hesitate to switch companies after a bad experience, so good experiences can be a real differentiator, executives from Kustomer told CX Connect attendees.

Leonard Klie // 18 Jun 2021
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Inkit Gets Its Data Flowing In

The company's customer data is onboarded properly with Flatfile

Phillip Britt // 01 Jun 2021

Talroo Energizes Solr Search Engine with Lucidworks

Lucidworks' Fusion is returning faster search results for Talroo customers.

Phillip Britt // 30 Apr 2021

Hydra-Stop Optimizes Salesforce Conversions with Saggezza

The Salesforce implementer created custom fields to prioritize opportunities.

Phillip Britt // 30 Apr 2021

Evinced Helps Capital One Meet Accessibility Guidelines

The financial giant increases compliance across customer-facing digital properties

Phillip Britt // 22 Apr 2021
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Turn Your Customer Experience Process Around

Build buy-in with CX initiatives before you survey customers.

Patrick Gibbons // 04 Jun 2021

The 360-Degree Customer View Fallacy

Do we really need to know everything about customers?

L. Nicole France // 03 Jun 2021

Why Customer Service Is Getting Weird, and What You Can Do About It

Frustrated customers want to be listened to. But that culture of engagement doesn't just happen.

Garrison Wynn // 01 Jun 2021

VR/AR: A Game Changer for Sales and Marketing

Virtual reality/augmented reality is poised to remake CX.

Barton Goldenberg // 01 Jun 2021
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