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CRM Case Studies

Niemann Foods Brings Stores to the Digital Age

Birdzi helps the grocery retailer reach customers with online marketing.

Sugar Paints a Better Picture for Kelly-Moore

The paint retailer is saving sales reps time with SugarCRM.

Crisp Data Contributes to Sunday Growth

The lawn care company's retail sales are growing like weeds with Crisp's data solution.

CINC Now Sees the Full Story

The real estate tech provider has gained visibility into its mobile app with FullStory.

CRM Columns

Reinforcing the ‘R’ in CRM

Companies need to embrace the role of relationships in driving digital and business transformation.

Creating Customer Experiences that Endure

They need a foundation built on orchestrated systems, processes, and technologies.

Five Collaboration Strategies to Power Your CX Transformation

What do successful CX functions do differently? Build coalitions around core business competencies.

How Artificial Intelligence Is Transforming CX

Contact center systems were long overdue for a major refresh. AI is obliging.

Reports & Research

Integrating People, Technology, and Processes to Drive Effortless Customer Experiences

ServiceNow

Leadership Trends Report: Customer Experience

A 2022-2025 Roadmap for Effortless Experience and Complete Integration

Effortless experience: How to deliver fast, friction-free customer service

ServiceNow

Harnessing the whole organization to create a better customer experience

ServiceNow

4 ways to turn field service customers into fans

ServiceNow

Market Overview - Constellation report: Field Service Management Tools - Reshaping Customer Experience for real and virtual fields

ServiceNow

How Augmented Reality Is Shaping the Future of In-Person Service

ServiceNow

Customer Service Skimpflation: The Impact on Sales, Retention, and Loyalty

UJET

Elevating the Value of Self-Service with Data-Driven Automation

NICE

Contact Center Predictions for 2023 and Beyond

8x8

Conversational AI for Customer Service: 3 Systems You Need for Scaling Your Support Operations

Forethought

Using Conversational AI to Solve the Biggest Challenges for SaaS Customer Support Teams

Forethought

Piloting AI for Customer Support: A Beginner’s Guide to Preparing your Support Team for AI Adoption.

Forethought

Automating the Configure-Price-Quote Process to Drive Your Business Forward in CRM

Experlogix

4 Reasons Why Companies Using Salesforce Should Optimize their Document Processes with Document Automation

Experlogix

Extreme Digital Experience Makeover: Contact Center Edition

NICE CXone

Exceed customer expectations with self-service

NICE CXone

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers

NICE CXone

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media