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Gartner Outlines Customer Service and Marketing Priorities to Mitigate Coronavirus Disruptions

Operational continuity, staff morale, and customer demand are being most impacted by the global pandemic.

30 Mar 2020
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Nosto Helps Industry West Furnish Shoppers with Personalization

The home decor retailer's website is optimized with AI to improve conversions

Phillip Britt // 26 Mar 2020

Greyhound Rides High with SurveyMonkey

Survey tools lead the bus carrier to better responses to customer feedback

Leonard Klie // 26 Mar 2020

ThirdLove Gets Personal with Dynamic Yield

The retailer makes buying a bra a uniquely tailored experience for each shopper

Leonard Klie // 27 Feb 2020

Verint Portal Connects San Francisco Citizens to Services

SF311 is able to speed residents to the information they need

Phillip Britt // 27 Feb 2020
CRM Columns
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When Designing Customer Engagement Programs, Remember: Style Matters

Interfaces should be simple and intuitive, but also visually appealing

Paul Greenberg // 26 Mar 2020

For Salespeople, It’s All About the Interface

Tools that are both useful and intuitive will improve customer relationships as well

L. Nicole France // 26 Mar 2020

To Succeed in Customer Service, Forget the Rule Your Parents Taught You

Why is my preference assumed to be your preference?

Ian Jacobs // 26 Mar 2020

Video and LinkedIn: A Match Made In Business Heaven

Here's some advice from a not-quite video pro

Brent Leary // 26 Mar 2020
CRM Insight
CRM Blog
Reports & Research

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CORINIUM: The Customer Experience Perspective

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ThinkJar: Six Transformational Customer Service Trends

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Think beyond traditional CRM to elevate your customer service

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The customer service metrics and KPIs you should be tracking

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23 Mar 2020

The Three Customer Service Megatrends in 2020: Fuse AI and Agents to Drive Better Experiences

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23 Mar 2020

4 Steps to Calculating the ROI on Customer Experience Intelligence

Calabrio

03 Mar 2020

Forrester Study: Business Value of ServiceNow Customer Service Management

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24 Jan 2020

Driving Radical Customer Service Innovation: Move beyond operational demands to deliver proactive strategies that drive business growth

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24 Jan 2020

The Road to Transforming the Customer Service Experience: Investing in great outcomes for employees and customers

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24 Jan 2020

Make Journey Mapping Your Secret to Outstanding Customer Service

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24 Jan 2020

ABERDEEN STUDY: Four Transformative Best Practices for Future-Ready Customer Service Experiences

ServiceNow

24 Jan 2020