During eGain's Solve conference in Chicago this week, Phillip Britt had a chance to talk with Ashu Roy, the company's co-founder, chairman, and CEO, for an in-depth, one-on-one interview.
Firearms website grows with DevriX's digital marketing expertise.
The building services franchisee boosts interest with Sailes.
Guest engagement program promotes proprietary food service with special offerings and mobile ordering.
NICE's Enlighten Autopilot improves customer satisfaction, effort, and containment scores.
Companies run the risk of alienating customers and causing long-term damage to their brand reputation or sales.
From data-entry drudgery to making people's work lives easier (and more productive).
A focus on cost reduction can shortchange your contact center.
The technology is well on its way to being a contact center fixture.
A practical guide for CX leaders
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