The hyper-personalization revolution will enable product recommendations based not only on past purchases but a customer's current mood, recent behavior, even the weather outside.
Insights from Qualtrics helped Dow boost customer satisfaction and digital transactions.
Roomvo's Visualizer tool helped Go Flooring exceed $12 million in sales in its first year.
Canadian telco is cutting operating costs with Blitzz's self-service portal.
BPO increases bookings with higher-quality sales leads.
If CRM is your operational heartbeat, make sure it's healthy.
Futuristic-sounding customer experiences are now becoming reality.
Studies show the factors that can reduce attrition in the contact center; it's just a matter of implementing them.
The hype is over, and the real work of making generative AI has begun.
Stellar Elements, an Amdocs Company