Without software to automate marketing tasks, many small businesses are at a disadvantage, Visual Objects concludes in a new report.
FinancialForce provides complete business visibility for the contact center provider
FordPass Rewards drive loyalty among COVID frontline employees and first responders
The ride-sharing company picks up scale with a virtual assistant
The event management solutions provider uses B2B data to enter new markets
Institutional knowledge at your fingertips is a big plus right now.
But to thrive moving forward, WFO needs to go beyond the contact center.
Customer experience leaders must be prepared to continually innovate
The challenge, as always, is personalization at scale.