Consumers today will not hesitate to switch companies after a bad experience, so good experiences can be a real differentiator, executives from Kustomer told CX Connect attendees.
The company's customer data is onboarded properly with Flatfile
Lucidworks' Fusion is returning faster search results for Talroo customers.
The Salesforce implementer created custom fields to prioritize opportunities.
The financial giant increases compliance across customer-facing digital properties
Build buy-in with CX initiatives before you survey customers.
Do we really need to know everything about customers?
Frustrated customers want to be listened to. But that culture of engagement doesn't just happen.
Virtual reality/augmented reality is poised to remake CX.