CRM Across the Wire

Translations.com Integrates GlobalLink Connect with Pimcore

Partnership helps companies localize multilingual content.

Seismic Acquires Grapevine6

Seismic's Grapevine6 deal will enable digital sales engagement across multiple customer-facing social media and digital platforms.

ServiceNow Acquires Element AI

Element.AI to help ServiceNow add artificial intelligence to its workflow platform.

OdinAnswers Acquires TagRobot

OdinAnswers launches on Shopify App Store with its acquisition of TagRobot.

Adjust Partners with Adobe for App Marketing Intelligence

Data integration blends Adobe Experience Cloud with Adjust's app marketing platform to create a single source of truth for performance marketing across channels.

Marchex Launches Marketing Edge Conversational Analytics

Marchex's Marketing Edge uses artificial intelligence-fueled conversational analytics to help marketers with conversions.

Adobe Adds AI Capabilities to Magento

Adobe has further integrated its Sensei artificial intelligence technology into Magento Commerce.

Veratad Launches Smart 2FA

Veratad advances identity verification with Smart Two-Factor Authentication solution.

Monit Adds Features to Help Banks Foster Deeper Relationships with Business Customers

Monit includes data-driven insights with predictive intelligence in its banking solution.

StrategyBox Partners with Pattern89

The partnership brings Pattern89's creative recommendations into StrategyBox's customer journey mapping platform.

SightCall Partners with Slalom for Low Touch Field Service Management

SightCall customers can deploy Low Touch Field Service Management within their Salesforce operations.

Red Box Launches Conversa on Microsoft Azure

Red Box's Conversa voice capture platform now works with Microsoft Dynamics 365 Sales. (Featured on SmartCustomerService.com.)

Mediafly Launches Jumpstart Presentations for Sales

Mediafly Jumpstart Presentations drives sales content creation and pairs visual storytelling with sales enablement technology.

NICE Unveils Enlighten Fraud Prevention

NICE Enlighten Fraud Prevention uses AI and voice biometrics to scan calls and identify fraudulent behavior. (Featured on SmartCustomerService.com.)

Clarabridge CX Analytics Integrates with Oracle Cloud Marketplace

Clarabridge's text and speech analytics integrates with Oracle Cloud CX Service, connecting users to hundreds of feedback sources.

Enacomm Partners with Boku for Fraud Prevention

Enacomm is integrating Boku's verification of device ownership and possession into its Fraud Control Module.

WEVO Launches Digital Experience Platform

WEVO Digital Experience Platform helps marketers identify why website visitors aren't engaging.

RollWorks Partners with Sendoso

RollWorks and Sendoso have teamed up to give account-based marketing and sales teams omnichannel capabilities.

Dynamic Yield Launches eCommerce Benchmarks

Dynamic Yield's eCommerce Benchmarks provides industry metrics data across digital channels.

Cheetah Digital Partners with Swrve

Cheetah Digital's partnership with Swrve brings a mobile component to its Customer Engagement Suite.