Voice Self-Service Hasn't Improved in 20 Years

ContactBabel finds a slowing of web chat automation, after nearly 10 years of growth. (Featured on SmartCustomerService.com.)

Adswerve Launches Adswerve Premium Supply

Adswerve Premium Supply gives companies access to curated, high-quality inventory through a single, expert-led team.

ZoomInfo Data Now Available Inside Gemini Enterprise

ZoomInfo has launched a native connector between Gemini Enterprise, Google Cloud's enterprise AI platform, and ZoomInfo's headless GTM context layer.

Parlance Advances Healthcare Voice AI With Instant Self-Service Controls and AI-Powered Agent Handoffs

Parlance now lets patient access managers update greetings, outage broadcasts, and FAQ answers instantly; and on warm transfer, contact center agents get verified patients with an AI-generated call summary. (Featured on SmartCustomerService.com.)

LiveRamp Adds Meta to Cross-Media Intelligence

Now marketers can incorporate Meta campaign data into broader cross-media measurement workflows.

Adwerx Integrates with Canva to Turn Agent Designs into Live Ad Campaigns

Canva integration eliminates the download-and-reupload process, launching listing and branding campaigns in a few clicks from one platform.

vivenu Launches AI Assistant

vivenu's AI Assistant is a ticketing-specialized AI agent for live entertainment.

Monetate Acquires Simon AI

Monetate's acquisition of Simon AI cconnects on-site personalization and experimentation to full omnichannel journeys, powered by a live unified customer profile, agentic AI, and a major investment in innovation across both platforms.

PCI Pal Named Strategic DEVone Partner in NiCE CXexchange

PCI Pal partnership brings secure and compliant payment experiences to NiCE customers globally across any business communications channel. (Featured on SmartCustomerService.com.)

DemandScience Partners with ZoomInfo

Partnership leverages ZoomInfo's data architecture with DemandScience's contextual marketing outcomes data.

Uniqode Launches Una, an AI Assistant for QR Code Optimization

Uniqode's new tools deliver data-driven insights, AI-powered QR code creation, and an MCP connector. 

Slant Launches Intake Forms

Slant Intake Forms collect customer data and sync it with CRM records.

Zig.ai Reveals Enterprise Forward Deployment

Zig.ai's Enterprise Forward Deployment turns fragmented sales data into an AI-ready knowledge graph for revenue teams

8x8 Extends AI Across the Entire Organization

8x8's new platform capabilities include conversational intelligence, AI agent deployment, enterprise-wide expert routing, and a workforce management update. (Featured on SmartCustomerService.com.)

RewardinMe Introduces AI Agent for Gamified Marketing Campaigns

RewardinMe's AI Agent adds campaign strategy, content, and reward recommendations.

Broadvoice Integrates GoContact with Microsoft Dynamics 365

Integration embeds Broadvoice's contact center platform inside Dynamics 365, giving agents calls, outcomes, and customer records in one workspace. (Featured on SmartCustomerService.com.)

Parsnipp Introduces Smart LLM Ads

Parsnipp's Smart LLM Ads brings together organic AI discovery and AI search advertising.

Airbyte Updates Its Agents Platform

Airbyte's agentic data platform updates deliver team workspaces and enable agents to create and update HubSpot.

Zoom Partners with contactSPACE

contactSPACE and Zoom bring outbound capabilities to Zoom Contact Center with contactSPACE 4zoom. (Featured on SmartCustomerService.com.)

Mod Op Unveils ORION, a Connected Intelligence Ecosystem

ORION turns Mod Op's specialist expertise and each client's own data into brand-specific AI systems.