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CRM Across the Wire

Toluna Enhances QuickSurveys Scripting

Advanced scripting will allow marketers to conduct complex customer research without a lot of coding.

Customer Portfolios Launches the Portfolio Value Statement

Portfolio Value Statement gives marketers a total view of their customer bases.

Swiftpage Refreshes Act! Growth Suite

Swiftpage's latest version of Act! Growth Suite boasts a modern user interface, customizable console, and new plans and pricing.

DecisionLink Debuts ValueCloud for Sales

DecisionLink's ValueCloud now offers guidance for sales.

SalesLoft Now Incorporates LinkedIn Sales Navigator Data Validation

SalesLoft's new capability helps increase data quality with greater insight into customers' or prospects' job changes.

SightCall Launches SightCall Video Assistance Chatbot on Salesforce AppExchange

SightCall enables customers to escalate chatbot conversations to live visual support sessions .

Airship Unveils Airship Journeys for Cross-Channel Customer Experiences

Airship Journeys' visual interface combines goal-driven guidance and unified cross-channel management for marketers.

Whatfix Collaborates with Automation Anywhere

Whatfix's blends its digital adoption platform Automation Anywhere's RPA solution to elevate customer experience and engagement.

6sense Partners with Drift 

The partnership with 6sense helps Drift Intel users more accurately identify hidden, high-value prospects.

Verint Updates Its WFM with AI and Mobile Capabilities

AI-infused automation and mobile features streamline Verint WFM's user experiences .

Mitel Launches Virtual Agent and WFO Capabilities

Mitel has added virtual agent and workforce aoptimization capabilities to its contact center solutions portfolio and broadened the availability of its MiCloud Connect CX product. (Featured on SmartCustomerService.com.)

Kenshoo Integrates Oracle Data Cloud's Third-Party Audiences

Kenshoo adds Oracle Data Cloud's third-party audiences to Audience Manager for social segmentation.

Avaya Integrates Google Cloud Contact Center AI With Its IX Contact Center Solutions

The integration enables virtual agents and will include other artificial intelligence capabilities. (Featured on SmartCustomerService.com.)

FayeBSG Adds Location Features to Sugar Mobile

Faye Business Systems Group has added routing, directions, an enhanced calendar view, expanded columns on list views, and more to Sugar Mobile Enhanced.

Impact Expands Partnership Cloud

 Impact's Partnership Cloud can validate high-value app installs, reduce fraudulent activity, and identify new partnership opportunities for mobile marketers. 

Bigtincan Launches Integrated Platform for Financial Services

Bigtincan Financial Services provides sales enablement automation with pitchbook, client reporting, and document generation for financial services firms.

Oracle Introduces Digital Sales Solution

Oracle Digital Sales provides a guided selling platform with Oracle's new Redwood user experience.

Adobe Adds Real-Time Capabilities to Experience Platform

Adobe adds Real-Time Customer Data Platform (CDP) features,  data governance capabilities, and new ways to personalize and deliver cross-channel experiences.

SalesHood Introduces Sales Kickoff Automation

Sales Kickoff Automation helps companies boost sales productivity by scaling coaching, collaboration, content sharing, and reinforcement before, during, and after company sales kickoff events.

Coveo Launches Commerce Search and Recommendations on Salesforce AppExchange

Salesforce users can now drive conversions with Coveo's AI-driven search and recommendations engine.