Zyprr Launches ZipperHQ Video Messaging Platform
08 Mar 2021
ZipperHQ lets users create, share, and track video in email, text, and social channels.
Medallia Moves to Acquire Decibel
05 Mar 2021
Medallia expands its capabilities in digital experience analytics with its acquisition of Decibel for $160 million
RRD Launches Suite of 3D Solutions
05 Mar 2021
R.R. Donnelly's 3D solutions help companies with retail, manufacturing, marketing, supply chain, and more.
Smart and White Ops Partner on Safeguards Against Digital Ad Fraud
05 Mar 2021
White Ops Advertising Integrity provides Smart with protection against ad fraud across devices, formats, and buying models.
PowerChord Adds Lead Analytics
05 Mar 2021
PowerChord Lead Analytics filters marketing leads by type, status, time, geography, and network activity.
Smart Choice Communications Offers Smart Contact Center
05 Mar 2021
Smart Choice's Smart Contact Center is a fully customizable. cloud-based contact center.
GreenPath and eGain Partner on Virtual Financial Coach
05 Mar 2021
Virtual Financial Coach uses eGain's AI to provide financial advice.
Wisetail Launches Learning Experience Platform for Social Communities
05 Mar 2021
Wisetail's Learning Experience Platform is an extension of its learning management system.
Okta to Acquire AuthO
04 Mar 2021
Okta's acquisition of Auth) will expand its portfolio of customer identity solutions.
TTEC Acquires Avtex
04 Mar 2021
TTEC is acquiring fellow customer experience technology and services provider AVTEX. (Featured on SpeechTechMag.com.)
Neustar Introduces TRUSTID Decisions
04 Mar 2021
Neustar's TRUSTID Decisions suite offers automated access to cross-channel customer contact intelligence.
Jove Launches Creative Insights for Marketers
04 Mar 2021
Jove's Creative Insights helps marketers communicate through ads that don't rely on private data.
WP Engine Launches Atlas
04 Mar 2021
WP Engine Atlas is a WordPress platform for headless site design.
Pypestream Launches Customer Engagement Center on AWS
04 Mar 2021
Pypestreams's conversational AI plataform has been built on Amazon Web Services and automatically escalates to Amazon Connect. (Featured on SmartCustomerService.com.)
Upland Acquires BlueVenn
03 Mar 2021
Upland Software will add BlueVenn's customer data platform to its CXM suite.
Validity Launches GridBuddy Cloud for Microsoft Dynamics 365
03 Mar 2021
Validity GridBuddy Cloud platform aggregates data from multiple tables and Dynamics 365 environments into one grid view.
Alchemer Launches Customer Engagement for Sales
03 Mar 2021
Alchemer Customer Engagement for Sales uses voice of the customer data to help sales teams personalize messaging to prospects.
Agilysys Launches Loyalty & Promotions as Part of Agilysys Engage
03 Mar 2021
Agilysys Engage offers guest engagement modules integrated into the Agilysys Hospitality Solution Suite.
SearchUnify Launches Customer Support Suite
03 Mar 2021
SearchUnify's customer support and self-service apps are designed to increase agent productivity.
Behavox Adds Microsoft Teams to Compliance Platform
03 Mar 2021
Behavox's integration allows financial firms to capture and ingest data from Microsoft Teams.