CRM Across the Wire

Mitto Partners with MoEngage

Mitto and MoEngage are optimizing WhatsApp Business and SMS capabilities. (Featured on SmartCustomerService.com.)

Cognigy Available on Genesys AppFoundry North America

Cognigy's conversational AI is now available to Genesys customers in North America. (Featured on SmartCustomerervice.com.)

Apica Acquires Circonus

Apica will integrate Circonus' capabilities with its data fabric platform to help companies manage costs and scale data management and observability capabilities.

Acquia Deepens DAM Integrations

Acquia DAM has been integrated with Acquia Campaign Studio, Adobe Stock, and Google Translate

Salesforce Launches Marketing Cloud Growth

Salesforce's new Marketing Cloud Growth edition will help small businesses grow faster using AI.

CallRail Labs Unveils AI-Powered Self-Reported Attribution

CallRail's AI-powered self-reported attribution provides greater insights on marketing's impact on lead generation.

OneCloud Brings AI to Contact Center Solutions

OneCloud CX is an omnichannel customer experience platform powered by AI. (Featured on SmartCustomerService.com.)

Salesforce Introduces Slack AI

With Slack AI, search, channel recaps, and thread summaries surface and prioritize what employees need to know.

Lotame Launches Lotame Collaborate and Lotame Onboarding

Lotame Collaborate and Lotame Onboarding are data collaboration solutions to help digital marketers share, analyze and activate data.

Ordergroove Partners with Commercetools

commercetools certifies Ordergroove for customers looking to launch subscriber experiences that deliver reliable, recurring revenue

AdLib Integrates with Infillion

AdLib Media Group integrates with Infillion's portfolio, scaling reach and streamlining workflows for programmatic advertisers.

Salesloft Acquires Drift

Salesloft's deal with Drift expands its AI-powered Revenue Orchestration Platform across the entire buyer journey.

LiveRamp Integrates with Amazon Ads

LiveRamp's new alliance with Amazon seeks to enhance addressability, connectivity, and measurement.

Vericast Launches NXTDRIVE

Vericast's NXTDRIVE customer data marketing platform unites, enriches, and activates first-party data across digital and print channels.

Playvox Partners with Intelisys

New alliance adds Playvox's workforce engagement management solutions to Intelisys' portfolio. (Featured on SmartCustomerService.com.)

DoubleVerify Enhances Made for Advertising Measurement & Protection Solution with Tiered Brand Suitability Categories

DoubleVerify's AI-powered tiered categories allow for even more nuanced MFA content monitoring and protection.

Zenarate Adds Call Insights to AI Coach Call Analyzer

Zenarate enhanced Call Analyzer with Call Insights to surface customer call trends and drive proactive agent training. (Featured on SmartCustomerService.com.)

Optimizely Integrates with Writer

Optimizely customers can now access Writer's industry-specific generative AI capabilities within the Optimizely Content Marketing Platform.

Wildfire Systems Launches RevenueEngine Chrome Browser Extension

Wildfire Systems' RevenueEngine Chrome extension helps developers leverage generative AI to create monetized content through tracked links to e-commerce websites.

Brevo Launches CDP, Enhanced AI Features, and Mobile Push Notifications

Brevo is expanding its technology following the acquisitions of WonderPush and Octolis.