Five9 Launches Five9 Virtual Assistant
Five9 partnered with Inference Solutions to launch its AI-powered intelligent virtual assistant for contact centers. (Featured on SmartCustomerService.com.)
Voxco Launches Free Website Satisfaction Tool
Voxco survey application lets businesses measure customer experiences online.
Button Partners with Adjust to Help Marketers with Mobile Affiliate Growth
Button combines mobile affiliate optimization technology with Adjust's real-time analytics to measure and drive performance.
Litmus Integrates with SAP Marketing Cloud
Litmus' SAP Marketing Cloud integration helps companies optimize email testing and production.
Redpoint Global Launches rgOne Platform
rgOne is an integrated customer engagement solution combining data, analytics, and orchestration.
Mavenir Adds to Mobile Business Contact
New features enhance the mobility of contact center agents and subject matter experts. (Featured on SmartCustomerService.com.)
Sand Studio Introduces Remote Support for Customer Service Teams
Remote Support includes an AR camera, screen sharing, and real-time voice chat in one app.
Bynder Acquires Video Creation Platform Provider We Adapt
The Bynder and We Adapt combination gives marketing teams a single platform for creating, adapting, managing, and distributing print, images, and video.
Narrative Partners with Infutor
Narrative is expanding its mobile ad ID and digital identity resolution offerings through a partnership with Infutor.
SchoolStatus Launches Notify Messaging Solution
Administrators can schedule, automate and distribute mass messages directly to all parents and guardians via phone call, text and email.
Adzooma Launches Marketplace Platform
Adzooma's Marketplace connects companies with marketing agencies.
Mediafly Sales Enablement & Content Management Is Now SAP-Endorsed
Mediafly's app empowers in-person and virtual sellers using the SAP Sales Cloud to increase customer adoption.
Messagepoint Launches Connector for Sefas’ Customer Communications Management
Messagepoint lets users of Sefas Designer take more control over the customer content they create and distribute.
SurveyMonkey Merges GetFeedback and Usabilla
GetFeedback and Usabilla are coming together under the GetFeedback Suite moniker.
Pypestream Integrates E-Signature Capabilities Within Conversational User Experiences
Pypestream integrates with DocuSign for e-signature automation within conversational transactions.
Marketing Resource Management (MRM) Market to See Significant Growth
Research firm MarketsandMarkets predicts 11.8 percent CAGR through 2025.
WorkWise Releases OnContact CRM 10.7
WorkWise OnContact CRM 10.7 offers enhancements to workflows and customer service processes.
Connexity Acquires Skimlinks
Connexity's acquisition of Skimlinks provides a network of commerce-oriented publishers.
Zuora Launches Updated Central Platform for Subscription Businesses
Free platform workflows enable customer growth and agility during unpredictable market conditions
ZoomInfo Offers Health Scan Analysis
ZoomInfo Health Scan Analysis gives sales and marketing teams a review of their total addressable markets and hand-selected lists of targets worth pursuing.