ChurnZero Integrates with Zendesk Support
Zendesk Marketplace now offers ChurnZero integration. (Featured on SmartCustomerService.com.)
Acxiom Launches Real Identity
Acxiom's new portfolio will allow a holistic view of multiple customer identities.
NICE Releases RPA 7.2
NICE robotic process automation automatically discovers all process variations and highlights the optimal option.
Medallia Launches Sales and Service Experience App on Salesforce AppExchange
Medallia Sales and Service Experience App lets users benefit from real-time customer insights and take action during critical moments in the sales cycle.
i95Dev Builds Magento Connector for Dynamics 365 Business Central
i95Dev's new connecteor links Magento 2 with Microsoft Dynamics 365 Business Central.
GPS Insight Acquires ServiceBridge
Fleet software provider GPS Insight adds a field service component to its portfolio with its ServiceBridge acquisition.
RealPage Acquires Modern Message
RealPage's acquisition of Modern Message enables a complete resident engagement solution.
PCI Pal Named a Cisco Preferred Solution Partner
PCI Pal Agent Assist and IVR Payments achieve Cisco-compatible certification to provide integrated solutions that protect sensitive cardholder data in contact centers. (Featured on SmartCustomerService.com.)
ZoomInfo Launches Two Mobile Apps, CommunitieZ Go and ZoomInfo Mobile
Available as community and premium applications, ZoomInfo provides B2B data on the go.
Heart of the Customer and Usermind Partner
HOC's partnership with Usermind to help strengthen customer journey mapping initiatives.
Vibes Integrates Infutor ID Max
Vibes-Infutor integration helps companies personalize customer engagements.
CallRail Launches Google My Business Integration
GMB integration lets CallRail users track calls from their GMB listings and optimize local search.
TheLocalProject, Launches CONNECTLocal Texting Platform
CONNECTLocal brings inbound mobile messaging to local businesses.
Brainshark and TopOPPS Partner to Combine Sales Readiness with Pipeline and Forecast Management
The integrated solutions will provide deep insight into pipeline activity and forecasting.
COPC Releases Version 6.2 of the Customer Experience Standard
Version 6.2 of the CX Standard offers more guidelines into service journeys and more best practices. (Featured on SmartCustomerService.com.)
Genesys Rebrands PureCloud and Introduces Experience as a Service
Genesys has rolled out Genesys Cloud, its public cloud contact center platform. (Featured on SmartCuistomerService.com.)
Zendesk Launches Marketplace for Sell, with Integrations to Mailchimp, Dropbox, Pandadoc, and More
Zendesk's sales force automation tool expands functionality with new partners and integrations.
GumGum Launches Verity Contextual Analysis for Digital Publishers
GumGum's latest adtech solution, Verity, leverages AI to scan web content for contextual classification, keyword extraction, and brand suitability.
MindTouch Knowledge Management Is Now Available on Genesys AppFoundry
MindTouch's solution is now available within Genesys Cloud. (Featured on SmartCustomerService.com.)
LinkedIn Adds To Pages
LinkedIn gives companies more flexibility in what they post on their company Pages.