CRM Across the Wire

Wondercraft Launches Parrot Mode for Audio Ad Creation

Wondercraft's Parrot Mode feature lets users to tell AI voices exactly how to deliver lines. (Featured on SpeechTechMag.com.)

Bloomerang Launches Membership Management

Bloomerang Membership Management lets nonprofits merge donor and membership data in one platform.

Glia Introduces Cortex AI for Financial Services Firms

Glia Cortex delivers personalized self-service experiences at scale, improves agent productivity, and provides new insights for managers.

LivePerson Adds AI Capabilities, Partnerships, and Integrations

LivePerson Conversation Orchestration and Voice-to-Digital transformation solutions will debut soon.

Amplify10 Launches with an AI-Powered Sales Execution Platform

Amplify10, formerly known as Featurewave, offers prescriptive intelligence into sales processes.

Outreach Launches Smart Account Plans

Outreach's Smart Account Plans help sellers see all aspects of their accounts and tailor strategies quickly.

Calabrio Integrates with Avaya

Calabrio's Workforce Management contact center software integrates with Avaya Experience Platform Public Cloud. (Featured on SmartCustomerService.com.)

MetaRouter Launches ACCELERATE for Server-Side Data Collection

MetaRouter ACCELERATE is a pre-packaged solution to simplify and expedite the transition to server-side data collection.

Square Serves Up Fresh Restaurant Integrations and Recommendations

Square's integration partners include SevenRooms, Restaurant365, and PopMenu.

Propel Software Launches Spring '24 Release

Propel's latest release enhances product commercialization, supports environmental and sustainability goals, and relates quality processes to customer assets.

Eltropy Launches Voice+

Eltropy Voice+ combines traditional Voice capabilities with text, video, chat, AI, and more. (Featured on SmartCustomerService.com.)

Hi Auto Launches Voice AI Marketer Toolkit

Hi Auto Voice AI Marketer Toolkit unlocks a new channel to optimize restaurants' drive-thru customer experiences.

SheerID Updates Marketing Hub

SheerID's new marketing suite helps companies reach entire communities of students, military, and healthcare

Melissa Launches Data Marketplace

Melissa's Data Marketplace is a one-stop shop for customer data that spans diverse data sets and industry sectors.

Avaya Enhances the Avaya Experience Platform

Enhancements to the Avaya Experience Platform leverage artificial intelligence, analytics, and integration partnerships to streamline operations. (Featured on SmartCustomerService.com.)

Mindtickle Adds Revenue Enablement and AI Capabilities

Mindtickle's new features automate readiness and deal execution for sales and support teams.

Pendo Introduces Pendo Listen for Customer Feedback

Pendo Listen is an addition to the Pendo One platform and leverages AI to accelerate user research, discovery, and launch.

Vonage Integrates with Salesforce Einstein Conversation Insights

Vonage has expanded its Vonage Premier for Service Cloud Voice solution through an integration with Salesforce Einstein Conversation Insights. (Featured on SmartCustomerService.com.)

Salesloft Adds AI Features

Salesloft's new AI features capture insights from conversations.

Crant Launches Ink Lantern Lite

Crant's Ink Lantern Lite is a brand-building platform built specifically for smaller businesses.