Ultatel Launches Intelligent Voice AI Agent for Task Automation

Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks.

CommBox Launches CommSite

CommSite enables consumers to chat with websites to instantly find information, resolve issues, discover products, and more.

DoubleVerify Debuts DV Authentic Attention for Social

DV Authentic Attention for Social helps advertisers measure the impact of their ads on social platforms, starting with Snap.

Intuit Introduces Virtual AI Agents

Intuit's new AI agents automate workflows for CRM, financial, and business management tasks.

Conversational AI to Reach $41.39 Billion by 2030

Human-like interactions are reshaping customer engagement and automation, The Research Insights finds. (Featured on SpeechTechMag.com.)

CobbleStone Software Unveils Microsoft Outlook Plugin

CobbleStone's new plugin lets users manage contracts directly in Outlook.

Tenant Turner Launches Zapier Integration

No-code integration connects Tenant Turner to more than 8,000 apps in the Zapier ecosystem

Alltius Launches Agentic AI Suite

Alltius' Agentic AI Suite helps financial services firms build and maintain AI agents.

Eltropy Launches Desktop Application

Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems. (Featured on SmartCustomerService.com.)

Aquant Introduces Retrieval-Augmented Conversation

Aquant's Retrieval-Augmented Conversation guides service techs through context-aware dialogues.

Pega Achieves FedRAMP High Status

Designation empowers government clients to use Pega's gen AI-powered solutions.

Omnisend Launches AI-Powered Suite

Omnisend's new suite includes tools for natural-language segmentation, automated copywriting, and tailored product recommendations.

Wunderkind Launches Build Framework for Performance Marketing Integration

Build with Wunderkind allows companies to select the performance marketing integration tools best suited for their architecture, resources, and goals.

Formstack Rebrands as Intellistack and Launches Streamline

Intellistack Streamline is a no-code process automation platform.

Talkdesk Launches Travel and Hospitality Experience Clouds

Talkdesk Travel and Hospitality Experience Clouds are industry-specific customer experience solutions powered by agentic AI.

LocaliQ Launches Voice AI Agent

LocalIQ's AI Voice Agent helps marketers engage with prospects outside normal hours.

Genesys Launches Cloud AI Studio

Genesys Cloud AI Studio helps organizations design and deploy virtual agents with agentic AI. (Featured on SmartCustomerService.com.)

Wildfire Launches Loyalty Platform

Wildfire's loyalty platform lets consumers earn cash back and rewards on AI-assisted shopping.

Eltropy Introduces Collections 2.0 Suite

Eltropy Collections 2.0 uses AI to provide personalized collections messages for financial firms.

AVOXI Embeds AI into Cloud Voice Platform

New capabilities include Proactive Services, Intelligent Caller ID, Digest, and SIP Refer and Advanced SIP Messaging. (Featured on SmartCustomerService.com.)