CRM Across the Wire

Concentrix Launches Concentrix XP

Concentrix XP is a cloud platform for digital customer experience management. (Featured on SpeechTechMag.com.)

Constellation1 Acquires Paradym

Constellation1 has expanded its front-office suite of solutions for the real estate market with marketing offerings from Paradym.

Zendesk Offers Instagram Messaging for Businesses

Businesses can now handle Instagram Messaging requests at scale with Zendesk. (Featured on SmartCustomerService.com.)

Kustomer Adds Instagram Messaging Integration

Companies on Instagram can now engage with followers, leverage influencer connections, and resolve support issues at scale inside the Kustomer platform. (Featured on SmartCustomerService.com.)

ServiceNow Launches Connected Operations

ServiceNow Connected Operations monitors the health of assets and automatically triggers customer service or field service workflows.

Bravado Launches Warm Intros Sales Marketplace

Bravado's Warm Intros platform offers more than $10 million in opportunities to sales professionals.

Translations.com Integrates GlobalLink with Adobe's Cloud-Based Experience Manager

Translations.com's integration with Adobe's cloud offering helps companies translate and localize marketing content.

Phunware Launches MaaS Customer Data Platform

Phunware's Multiscreen-as-a-Service Customer Data Platform creates a single repository for aggregating and organizing consumer information.

Merkle Partners with AWS

Merkle's collaboration with Amazon Web Services will help companies move their data to the cloud.

ID R&D and Red Box Integrate

ID R&D has partnered with Red Box to simplify biometric authentication in the contact center.

Clarabridge Integrates with Microsoft Dynamics 365 Customer Voice and Dynamics 365

Clarabridge has linked its omnichannel, AI-powered text analytics with Microsoft Dynamics 365 Customer Voice and Dynamics 365.

Alida Partners with Stratifyd

Alida is pairing with Stratifyd to integrate AI-powered analytics into the Alida CXM platform.

Bambuser Integrates with Salesforce Commerce Cloud

Bambuser's Salesforce integration brings direct-to-consumer interactive live video streaming.

Amplitude Introduces Journeys

Amplitude Journeys analyzes the entire customer journey and isolates moments that matter most.

ZoomInfo Acquires Clickagy

ZoomInfo's Clickagy acquisition adds context to its marketing data with buyer intent data.

Totango Spark Becomes an SAP-Endorsed App

Totango's Spark Enterprise Customer Success platform is now available on SAP App Center.

Folloze Adds to Its B2B Personalized Marketing Platform

Folloze enhances its ABM platform with account insights, targeting, and sales orchestration capabilities.

Searchspring Launches Personalized Recommendations

Searchspring Personalized Recommendations helps ecommerce marketers with more directly targeted products suggestions.

OneSignal Integrates with Mixpanel, RevenueCat, Radar, and MovableInk

OneSignal's new integrations provide insights via push notifications, in-app messaging, and email.

Adjust Launches Subscription Tracking

Adjust Subscription Tracking provides visibility into subscription performance.