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CRM Across the Wire

Creatio Introduces Six Free Solutions on Creatio Marketplace

Six new add-ons expand what companies can do with typical Creatio's CRM apps.

Workforce Management Software Group Rebrands as CommunityWFM

The cloud-based workforce management provider updates its name to represent focus on community within contact centers. 

OnviSource Introduces Liaa TeleServ

Liaa TeleServ is an intelligent virtual agent to manage teleservices, dispatch, survey, notification, and response.

Adobe Adds to Experience Platform

New capabilities in the Adobe Experience Platform expand data asset availability and help companies derive insights faster.

Optimove Releases Self-Optimizing Journeys

Self-Optimizing Journeys autonomously determine and serve the next-best-action for each individual customer.

TTEC Acquires VoiceFoundry

The VoiceFoundry acquisition adds Amazon Connect cloud contact center to TTEC's Humanify Cloud CX ecosystem. (Featured on SmartCustomerService.com.)

Sprinklr Integrates with ServiceNow

Sprinklr enables ServiceNow CSM users to access and respond to customers on social and messaging channels.  

Terminus Integrates with Salesforce Pardot

With Terminus' Pardot integration, combined data lets users create powerful segments, improve attribution analytics, and provide real-time alerts based on engagement across both platforms. 

Blacklight Launches Simplified Business Analytics

Blacklight Solutions' new software for SMBs simplifies business analytics with artificial intelligence.

Button and Rakuten Partner on Reach in-App Solution

Button Reach is an affiliate marketing solution for app installs and sales.

ClearSale Named BigCommerce Preferred Partner

Fraud protection service provider ClearSale opens its technology to BigCommerce merchants.

Tapad Partners with Reveal Mobile

Tapad and Reveal Mobile are launching audience and attribution capabilities with cross-device matching and pixel-based foot traffic attribution reporting.

Copado Launches Government Cloud

Copado Government Cloud will help agencies leverage DevOps to accelerate and scale digital transformation projects with Salesforce.

ProTexting Integrates with Shopify

ProTexting has added a Shopify App for order notifications and customer two-way text messaging.

Omnipresence Enhances LiveTime and Adds Edge Analytics and Contact Center Capabilities

Omnipresence's new contact center capabilities now enable outbound programs.

Red Box Integrates with Salesforce Einstein Call Coaching

Red Box users can now run call recordings through Salesforce Einstein Call Coaching to provide training insights.

TouchPoint One Launches A-Game Flex Gamification Solution

A-Game Flex enables contact center supervisors to design and deploy behavior and KPI-based gamification initiatives in minutes. (Featured on SmartCustomerService.com.)

Sprinklr Launches Sandbox Testing Solution

Companies can now can develop, build, and train new customer experience integrations and capabilities in an isolated environment.

CallRail Enhances Conversation Intelligence

CallRail includes AI-powered call analysis in its latest version of Conversation Intelligence.

Stratifyd Launches Next-Generation Data Analytics Platform

Stratifyd's new platform brings together proprietary and third-party data and reveals the hidden content within.