CRM Across the Wire

Gainsight Unveils the Customer Cloud at Pulse 2019

Gainsight introduced a new suite of products at its user conference and enhancements to its existing Customer Success and Product Experience applications.

Chorus.ai Launches Coaching Initiatives and Scorecards for Sales

Chorus Coaching Initiatives and Scorecards allow sales leaders to tailor coaching and track improvements.

CallMiner Partners with Praxidia for VoC Analytics

CallMiner Eureka will power Praxidia's enterprise feedback management solutions.

Zendesk Selects Ada as Chatbot Provider for Zendesk Suite

Zendesk has chosen Ada as the premier ‘Suite-Ready Partner' for Zendesk Live Chat and Support

Nimble Migrates Its Small Business CRM to Microsoft Azure

Nimble CRM on Microsoft Azure brings business relationships to the center of Office 365 Workgroups.

6sense Launches External Media Campaigns Analytics

External Media Campaigns provides companies with real-time marketing campaign insights.

TRUSTID Partners with Avtex

Avtex will be a reseller of TRUSTID's Authenticator as part of its SmartTrack application. (Featured on SmartCustomerService.com.)

SutiCRM Launches Mobile App

SutiCRM has created a native mobile app for Android and iOS.

Avtex Acquires NuSoft Solutions

Avtex has acquired NuSoft Solutions Combine to create a Microsoft business applications powerhouse.

SugarCRM Releases Salesfusion for Google Ads

Salesfusion's Marketing Automation Platform from SugarCRM integrates with Google Ads to help marketers create, manage, and measure the ROI of Google paid search campaigns.

Zendesk Acquires Smooch, Announces New Integrations at Its Showcase Event

Zendesk is launching a next-generation conversational messaging experience and expanding its partner ecosystems, company leaders announced.

ProTexting Launches SMS Loyalty Program

ProTexting is releasing a mobile SMS loyalty program to help businesses retain customers; users sign up by providing their mobile phone numbers to receive points and rewards.

Sprinklr Launches Presentations Feature

Sprinklr Presentations is a new element of the Core Platform and allows for the rapid creation of presentations with real-time data.

Advanced Kiosks Adds Video Chat & Co-Browsing to Zamok

Zamok kiosk software's new video chat features enable face-to-face customer service at the touch of a button.

Chargebee Launches Summer 2019 Release of Subscription Management Platform

Additions to the Chargebee Subscription Management Platform include revenue recognition, optimization, and visibility; customer acquisition tools; enhanced usability; security features; and Salesforce integration.

Neustar Partners with JCDecaux for Out-of-Home Ad Intelligence

Neustar and JCDecaux North America are bringing mobile location intelligence to help advertisers plan, target, visualize, and segment consumer audiences outside the home.

Freshworks Acquires Natero

Freshworks will roll Natero's predictive analytics, customer intelligence, and workflow management into Freshworks 360.

Qorus Integrates with Microsoft Teams

Marketers and sales reps using Qorus and Microsoft can collaborate and share content more seamlessly with this integration.

SugarCRM Acquires Salesfusion

With the acquisition of Salesfusion, SugarCRM adds marketing automation capabilities to its CRM platform.

Punchh Launches Deep Sentiment Analysis

Punchh Deep Sentiment Analysis enables real-time response to customer reviews.