Natterbox Adds Automated Payment System
The telephony provider can now automatically connect customers to their credit card providers while on a call.
Tenjin Named a Snapchat Partner for Mobile Measurement
App marketers can now apply Tenjin's user-level attribution and analytics services to Snap Ads, Lenses and Story Ads campaigns
Oracle Launches Retail Insights Cloud
Oracle's Retail Insights Cloud service suite delivers descriptive, prescriptive, and predictive analytics to retailers.
Redtail Technology Adds Artificial Intelligence to Advisor CRM
Contact Center Software Market to Grow 14 Percent Per Year
Research firm MarketsandMarkets expects the global contact center software market to reach $38.6 billion by 2024. (Featured on SmartCustomerService.com.)
BookingBug and Field Dynamics Partner to Transform Customer Experience for Governments
The partnership between BookingBug and Field Dynamics supports 49 percent of all registrar bookings to be completed online.
Clarabridge Announces Solution Updates
Clarabridge has added to the languages supported by its speech analytics solutions and made other enhancements across its platform.
J.D. Power and ClickFox Partner
J.D. Power's alliance with ClickFox will help companies identify cross-channel consumer interactions.
Verve Integrates with Yext for Multilocation Marketing
Verve's integration with Yext lets companies power multilocation mobile marketing campaigns with place data from Yext.
LivePerson Integrates with AdLingo
The integration between LivePerson and AdLingo allows companies to have one-to-oOne conversations with consumers inside display ads
GetResponse Enhances Its Marketing Platform
GDPR compliance, stronger e-commerce capabilities, and marketing templates round out the improvements to GetResponse.
ZeroBounce Integrates with Cloudflare for Real-Time Email Validation
The partnership between ZeroBounce and Cloudflare has resulted in the ZeroBounce Subscribe widget that provides real-time email validation.
Innovid Partners with Jivox for Advertising Solution
Innovid's and Jivox's integrated solution helps marketers optimization across channels and devices for video, social, display and other advertising formats.
Twilio to Acquire SendGrid
The combination of Twilio and SendGrid will result in a single cloud communications platform for companies to communicate with customers across channels.
J.D. Power Partners with Reputation.com
The alliance between J.D. Power and Reputation.com integrates social media and reputation management with strategic customer experience solutions.
Emma Introduces Emma HQ
Emma HQ is an email marketing platform for franchises, multiunit restaurants, and universities.
Semcasting Launches the Attributor
The Attributor treats attribution as audience verification and a marketing effectiveness measuring stick
Converseon.AI Launches Pre-Built Language Models for Social Listening
Converseon's language models provide machine learning around social media listening intelligence.
Freshworks Launches Freddy Omnibot, Hugo Integration
Integration with Google AI technology brings conversational AI to the Freshworks customer engagement platform through voice interactions
Altitude Software Partners with eGain
Altitude Software will embed eGain's AI and Knowledge Management into its Xperience Suite.