CRM Across the Wire

Freshworks Acquires AnsweriQ

With its AnsweriQ acquisition, Freshworks can target larger businesses with enterprise-scale AI customer service offerings.

Applause Partners with Infosys on Digital User Testing Services

The joint solution will increase the speed of digital development

SalesLoft Launches Opportunity Management

Opportunity Management is the result of merging Costello's technologies into SalesLoft's sales engagement platform.

InMoment Acquires MaritzCX

MaritzCX and InMoment will merge to become one company.

Intercom Introduces Resolution Bot for Automated Customer Support

Resolution Bot leverages automation and machine learning to help businesses deliver immediate resolutions for customers.

Algolia Announces Winter '20 Search Experience Management

Algolia's latest release includes a visual editor, advanced analytics, crawler and other offerings targeting B2B websites.

Wipro Digital Acquires Rational Interaction

Wipro's acquisition of Rational Interaction enhances its customer experience and digital marketing capabilities.

Contentful Releases App Framework for Assembling Digital Experience Platforms 

Contentful's App Framework lets companies build their own digital experience technology stacks.

HappyFox Launches Workflow Automation for Salesforce

HappyFox Workflow Automation for Salesforce lets users automate repetitive multi-step business processes inside Salesforce.

Adjust Launches Control Center to Automate Campaign Management

Control Center is part of Adjust's Automate suite and is designed to simplify mobile advertising processes.

Sprinklr’s Winter 2020 Release Delivers 400 New Capabilities

Sprinklr's 15.2 product release includes new features for Modern Marketing, Modern Advertising, Modern Research, Modern Care, and Modern Engagement.

Ignite-TEK’s LucidVueCX Platform Now Available in AWS Marketplace

IgniteTEK's speech analytics solution has been optimized for ready integration with solutions available in AWS Marketplace.

Medallia Completes Acquisition of LivingLens

Medallia has acquired the video feedback platform provider to combine visual insights and emotion and sentiment analysis.

6sense Launches Next Best Actions to Help Prospecting Teams with Target Accounts

6sense's AI-driven orchestration layer eprovides time-based recommendations for the right contacts, messaging, and actions to build sales pipelines. 

Templafy Partners with Aprimo

Aprimo and Templafy have teamed up to deliver Aprimo Connector for Microsoft Office Powered by Templafy.

Talkdesk Enhances Outbound Dialer Suite

Talkdesk added proactive capabilities to help companies connect with customers through personalized sales and service.

Lytics Integrates with Google Cloud BigQuery

Lytics users can now access and analyze massive amounts of data in Google Cloud's secure, scalable data warehouse.

Five9 Acquires Virtual Observer

The Virtual Observer acquisition comes as Five9 continues to accelerate enterprise cloud contact center adoption. (Featured on SmartCustomerService.com.)

Ushur Launches the Ushur Managed Package on Salesforce AppExchange

Companies can now benefit from Ushur's Customer Engagement Automation from within Salesforce

TTEC Partners with Pegasystems

The two companies are pairing to accelerate contact center digital transformations. (Featured on SmartCustomerService.com.)