Conversica Launches AI Agents for Automotive Dealerships

Conversica's Agentic AI with Inventory provides car buyers with 24/7 real-time access to new and used inventory for customer service responses.

Level AI Introduces iCSAT

Level AI's iCSAT provides automatic, actionable CSAT scores for every customer interaction, leveraging generative AI to analyze sentiment, resolution, and effort. (Featured on SmartCustomerService.com.)

SundaySky Adds AI Avatars, Screen Recording, and More to Its Enterprise Video Platform 

SundaySky's new capabilities empower marketing, customer service, and customer experience teams to create and scale videos across the customer journey in a unified solution.

Melissa Launches Address Container

Melissa's Address Container is a simplified, scalable address verification solution for modern infrastructure platforms.

IVR Market to Hit $6.1 Billion by 2030

Valuates expects the interactive voice response software market to grow by nearly 5 percent over the next five years. (Featured on SpeechTechMag.com.)

Chatmeter Launches Photo Analyzer and Review Generator

Chatmeter's newest Pulse Ai tools help companies generate and analyze customer feedback.

AcquireUp Launches Express Digital

AcquireUp's Express Digital helps companies with webinar attendance.

UneeQ Launches Version 2.0 of AI Digital Workforce Solution

UneeQ's next generation of AI workers give users faster response times, emotional intelligence, and lifelike personalities.

Netigate Launches Ask AI

Netigate's Ask AI helps organizations collect and act on employee and customer feedback.

ServiceNow Acquires Cuein

The Cuein acquisition will advance the development of AI agents on the ServiceNow platform.

What is CRM in 2025? 13 Senior Executives from Leading Industry Vendors Share Their Definitions

Senior executives from leading industry vendors including Adobe, Creatio, Microsoft, Oracle, Pegasystems, PROS, Salesforce, SAP, SugarCRM, UserTesting, Verint, Zoho and Zoom give their take on what CRM and CX are and how they're roles are evolving in the enterprise.

Qlik Partners with TD SYNNEX

New partnership enables Qlik to reach tens of thousands of partners through TD SYNNEX's extensive ecosystem.

Forsta Adds AI Capabilities to Human Experience Platform

Forsta's new AI capabilities help organizations gain deeper insights and take action on customer and employee experiences.

Brightcove Earns ISO Security Certification

Brightcove passes muster for customer data security with latest certification.

The Trade Desk to Acquire Sincera

Sincera acquisition will expand The Trade Desk's advertising insight capabilities.

Pipedrive Earns ISO 27701 Certification

Pipedrive passed ISO 27001 surveillance audits for privacy and security management.

Omnisend Adds Reporting Functionality to Its E-Commerce Marketing Platform

Omnisend customers can now compare performance across channels and leverage new export and sales attribution settings.

Cresta Earns ISO/IEC 42001 Certification

Cresta's certification validates the company's commitment to the development of responsible, human-in-the-loop AI. (Featured on SmartCustomerService.com.)

ZoomInfo Expands Partnership with Salesloft

The partnership pairs ZoomInfo's B2B intelligence with Salesloft's revenue orchestration platform.

Ask-AI Brings Enterprise AI Platform for Customer-Facing Teams to Google Cloud Marketplace

Ask-AI's move to Google Cloud unifies fragmented tech stacks onto a single AI-first platform. (Featured on SmartCustomerService.com.)