CommentSold Launches ClipHero

CommentSold's ClipHero is an AI-driven shoppable video generator designed for live commerce.

Salesforce Expands Slack AI

Salesforce has rolled out native generative AI capabilities, including enhanced search, channel and thread summaries, and a new recap feature, in its Slack product.

Recurly Adds In-App Benchmarks to Subscription Analytics 

Recurly benchmarks compare merchants' subscription data with competitors' data.

BigCommerce Adds 100 Features in Next Big Thing Product Launch

BigCommerce's Next Big Thing delivers major functional updates for multi-storefront, composability, B2B, AI innovation, omnichannel commerce, and more.

Qualified Launches Piper, an AI Sales Development Rep

Qualified's Piper is an AI sales development representative that intelligently engages and converts website visitors.

Sparkfly Partners with Olo for Guest Engagement Solution

The new real-time engagement ecosystem is designed to increase guest acquisition, engagement, retention, and overall lifetime value for restaurants.

ASAPP Launches Generative Agent

ASAPP's Generative Agent can handle up to 90 percent of contact center interactions. (Featured on SmartCustomerService.com.)

Litmus Adds Personalization and Monitoring Capabilities 

Litmus launches Scratch-Offs and Interest Signals in Litmus Personalize along with Image Monitoring in Litmus Email Guardian.

SAS Updates Its Portfolio with Additional Generative AI Capabilities

SAS has added genAI capabilities to Customer Intelligence 360 and Viya

Kore.ai Unveils XO Platform V11.0

Kore.ai's XO Platform V11.0 offers expanded AI automation. (Featured on SmartCustomerService.com.)

Calabrio Launches Bot Analytics

Calabrio's Bot Analytics provides access to all transcripts with more than 200 metrics organized for discovery and analysis. (Featured on SmartCustomerService.com.)

8x8 Launches Operator Connect for Microsoft Teams

8x8 Operator Connect is a native contact center solution certified to integrate with Teams. (Featured on SmartCustomerService.com.)

Brightcove Introduces Smart TV SDKs for Roku, Samsung, and LG Devices

Brightcove's new SDKs streamline the development and management of native apps for premium OTT and direct-to-consumer streaming video experiences.

Stravito Introduces Stravito Assistant

Stravito Assistant is a conversational AI tool for business insights and market research.

Celigo Partners with TikTok

Celigo and TikTok Shop partner to unlock insights and opportunities for retailers.  

Pega Launches Infinity ‘24.1

Pega Infinity 24.1 helps companies harness genAI to improve operations.

Zendesk Launches AI Agents, Agent Copilot, and AI-Powered Workforce Engagement Management

Zendesk's AI innovations include autonomous AI agents, workflow automation, agent copilot, workforce management, and quality assurance capabilities powered by Zendesk AI. 

boost.ai Introduces Generative Action

boost.ai's Generative Action is a generative AI engine for customer service automation. (Featured on SmartCustomerService.com.)

Pipedrive Introduces Pipedrive AI

Pipedrive is a business suite powered by generative AI and predictive capabilities.

SymphonyAI Announces Media and Entertainment AI Copilot

SymphonyAI's Media and Entertainment AI Copilot for content monetization combines predictive and generative AI to optimize distribution.