CRM Across the Wire

LiveRamp Launches Privacy Manager Consent Management Platform

Privacy Manager helps companies comply with customer data privacy laws like GDPR and CCPA.

Bedrock Analytics Joins Nielsen Connect Partner Network

The move enables CPG companies to integrate Nielsen's retail data with Bedrock's analytics platform.

Avaya Adds PCI Pal as a DevConnect Partner

PCI Pal has joined Avaya's DevConnect Program, integrating its payment processing solutions into Avaya's contact center platforms.

Madison Logic Launches ML Platform

Madison Logic's ML Platform is an account-based marketing tool that helps marketers optimize campaign strategies and accelerate customer journeys.

Neustar and TRUSTID Introduce Inbound Authentication Pro

Inbound Authentication Pro combines Neustar and TRUSTID technologies into a single, flexible solution for inbound call authentication.

TruFactor Intelligence-as-a-Service Now Available on AWS Data Exchange

TruFactor debuts more than 40 offerings as a launch partner for AWS Data Exchange.

Sprinklr Acquires Nanigans' Social Advertising Business 

Nanigans' social advertising business will complement Sprinklr's platform for customer experience management.

Lead Liaison Releases Captello Event Lead Capture Platform

Lead Liaison's Captello is focused on trade shows, events, and retail lead capture.

CASEpeer Integrates with Lead Docket

Case management software company CASEpeer has integrated with Lead Docket, a lead tracking software for law firms.

ListenFirst Launches Social Listening and Sentiment Analysis

ListenFirst's social analytics solution offers advanced capabilities that marry earned sentiment with organic and paid performance. (Featured on SpeechTechMag.com.)

Pega Expands Cloud Choice Guarantee with Kubernetes Support

Clients can deploy Pega with Kubernetes on AWS, Microsoft Azure, Google Cloud, Pivotal, and  Red Hat.

Artificial Solutions Launches Teneo Connectors to Increase Chatbot Powers

Teneo Connectors allow chatbots to harness the power of back-office technology. (Featured on SpeechTechMag.com.)

Factual Updates Audiences with AI-Based Predictive and Loyalty Segments 

Factual's latest segments identify affinity or intent using insights from real-world consumer behavior.

Digital Advertising Alliance Launches CCPA Tools

The DAA's web and app-based tools provide opt-out mechanisms to help companies meet the upcoming California Consumer Privacy Act requirements.

The Chatbot Market Is Poised for Massive Growth

One study projects market growth from $2.6 billion today to $9.4 billion by 2024. A separate study predicts 24 percent compounded annual growth through 2022.

LivePerson Debuts SocialConnect and EmailConnect

LivePerson SocialConnect and EmailConnect help companies manage all of their digital customer interactions in the LiveEngage platform.

SmartTouch Interactive Launches Mobile App for the  NexGen CRM Platform

The SmartTouch NexGen CRM Mobile app provides contact engagement functionality on iOS and Android devices.

Fielo Launches the Fielo Loyalty Cloud for Salesforce Commerce Cloud on Salesforce AppExchange

Fielo's customers now have loyalty and incentives solutions that are built on Salesforce Commerce Clouds.

Amobee Partners with LiveRamp

Amobee is incorporating LivbeRamp's IdentityLink to enhance targeting and measurement for advertisers.

Optimizely Launches Optimizely for Salesforce Data and Attribution

Optimizely for Salesforce Data and Attribution is available on the Salesforce.com AppExchange.