Consumers Say GenAI Has Made Content Quality Worse

Gartner survey finds that 49 percent of U.S. consumers say generative artificial intelligence has hurt content quality.

Klaviyo Introduces Composer and Upgrades Customer Agent

Built into the same CRM platform, Klaviyo's Composer and Customer Agent share intelligence across marketing and service, getting smarter with every interaction. 

Pipedrive Launches Native MCP Server

Pipedrive's native MCP server brings CRM workflows directly into AI assistants.

Qlik Adds Data Engineering Capabilities

Qlik's new capabilities bring purpose-built data agents, declarative pipelines, and governed data products into production.

Contentsquare Partners with Snowflake

Contentsquare launches its first Snowflake-native app to bring experience data directly into Snowflake.

Awin Expands Discovery Intelligence

Awin's platform enhancements include AI Visibility and Smart Search.

Genesys Acquires Pinkfish

Pinkfish acquisition expands Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities.

Reputation Launches GEO Readiness Audit

Reputation's GEO Readiness Audit helps multi-location brands understand and improve how they are represented in AI-generated search results.

AnywhereNow Dialogue Cloud Neo Now Available in Microsoft Marketplace

AnywhereNow embeds its Dialogue Cloud Neo contact center platform further into the Microsoft ecosystem. (Featured on SmartCustomerService.com.)

Salesforce Launches Agentforce Help Agent

Salesforce's Agentforce Help Agent is an autonomous service agent to resolve customer issues from start to finish. (Featured on SmartCustomerService.com.)

Jump Unveils  Account Opening and Workflow Innovations for Advisors

Jump's new capabilities streamline client engagement and further extend AI-powered workflows.

Five9 Launches New Release of Voice AI Agents

Five9 Voice AI Agents provide human-like conversations, real-time responsiveness, enterprise-grade governance, and seamless AI + Human collaboration. )Featured on SmartCustomerService.com.)

1mind Launches Ride-Along Sales Assistant

1mind Ride-Along joins live sales calls as a visible, named sales engineer speaking directly to buyers.

Krisp Launches Voice Security and Speech Analytics

Krisp's new capabilities cover 100% of calls for quality and compliance, and protect every live interaction against synthetic caller fraud, real-time social engineering, and agent identity fraud. (Featured on SmartCustomerService.com.)

MoEngage Acquires Aampe

Acquisition brings Aampe's reinforcement learning engine natively into MoEngage.

8x8 Introduces AI Routing

8x8 AI Routing connects customers to the best expert across channels and the entire organization. (Featured on SmartCustomerService.com.)

Bloomreach Enhances Loomi Conversational Agent

With enhancements to Loomi , Bloomreach transforms customer conversations into e-commerce insight.

Dentsu Partners with CreatorIQ

Dentsu clients can now match target audience attributes directly against creator audience data surfaced in dentsu's CreatorIQ database.

PCI Pal Adds Passkey Customer Authentication

PCI Pal's new capability adds trusted identity verification to the start of customer interactions. (Featured on SmartCustomerService.com.)

Aurasell Launches Agent Builder

Aurasell Agent Builder enables go-to-market teams to build, orchestrate, and operationalize AI-powered workflows using natural language, unified customer context, and built-in governance.