CRM Across the Wire

Chili Piper Builds App Integrated with Intercom’s Messenger Platform

Chili Piper's new app can route leads and opportunities in real time and enable self-booking by prospects or two-click booking by agents.

Chatmeter Updates Pulse and Analytics Studio

Chatmeter's advancements in text and sentiment analytics provide greater accuracy, more actionable insights, and enhanced custom reporting.

Conversica Adds Capabilities to Its Conversational AI Platform

Conversica's latest release offers a new Conversation Editor, User Profiles for access controls, an expanded conversation library, and visualizations of conversation flows.

Evergage Launches Gears Marketplace

The Evergage Gears Marketplace lets marketers collaborate with developers to build customizable components.

BrightEdge Launches Autopilot to Aid Businesses with SEO

BrightEdge's acquisition of Trilibis is helping power its self-driving SEO for marketers.

Innovid Acquires Herolens to Bolster Omnichannel Advertising

Innovid's acquisition of Herolens expands its omnichannel advertising platform to include display.

Mindmatrix Plans Enhancements in Q4

Opportunity scoring, recommendations, chat, and mobile enhancements are all on tap later this year.

Tealium Launches Tealium Predict for the Customer Data Platform

Tealium Predict's machine learning technology allows companies to build audiences and predict consumer actions.

Salesforce.com Unveils Einstein Search

Einstein Search will help employees find information in their CRM systems.

InsideSales.com Launches Revenue Acceleration Cloud

InsideSales.com's Revenue Acceleration Cloud enables revenue growth with collective human and artificial intelligence.

Vidyard Partners with Adobe to Bring Video to Marketo Engage

Vidyard's expanded partnership with Adobe helps Marketo Engage users personalize marketing with video content and video analytics.

Kustomer Integrates with WhatsApp Business

Kustomer's new WhatsApp integration expands the channels on which businesses can communicate with customers. (Featured on SmartCustomerService.com.)

Luminoso Launches Daylight Express Text Analytics

Daylight Express' natural language understanding powers customer feedback analytics. (Featured on SmartCustomerService.com.)

TapClicks Joins Verizon Media Preferred Partner Program

The TapClicks partnership expands access to Verizon Media ad platform data to TapClicks advertisers.

Cisco Enhances Webex Contact Center

Cisco integrates Webex Contact Center with Webex Calling and increases its scalability. (Featured on SmartCustomerService.com.)

Invisible.io Launches Revenue Grid for Sales

Invisible.io's RevenueGrid sales platform unveils account-specific revenue signals and automates outreach.

Adobe Enhances ABM Essentials

Expanded LinkedIn integration lets marketers better target account contacts.

Inference Enables Conversational AI for Cisco's On-Premises Contact Center Platforms

Companies using Cisco's on-premises unified communications and contact center offerings can now upgrade their IVRs to cloud-based intelligent virtual agents.

AdRoll Launches Brand Awareness

AdRoll Brand Awareness contains machine learning that can make more than 2.5 million predictions per second to help companies reach the right audiences at the right time. 

Clearbit Unveils X for B2B Marketing and Sales Teams 

Clearbit X lets companies leverage their customer data with Clearbit's to improve online advertising, deliver de-anonymized leads to sales, and personalize their entire lead lifecycle from website to messaging to renewal.