CRM Across the Wire

Mavenlink Integrates with Microsoft Dynamics 365 for Sales and Finance and Operations

Integrations connect critical business systems for professional and marketing services organizations.

V12 Expands V12 Signals

V12 Signals now monitors consumer data from more than 91 percent of internet-connected devices.

Banks Are Big Users of Bots, Frost & Sullivan Finds

Greater focus on customer experience creates growth opportunities for chatbots and robotic process automation, according to the research.

Avaya Updates and Rebrands Cloud Solutions for Contact Centers and Unified Communications

Avaya this week is introducing its Avaya Intelligent Xperiences (Avaya IX) portfolio. (Featured on SmartCustomerService.com.)

SoGoSurvey Releases Version 12.0

Security upgrades are among the key enhancements in SoGoSurvey 12.0.

RRD Launches Cloud Direct by RRD for Omnichannel Marketing

Cloud Direct by RRD helps marketers integrate online and offline personalization.

Healthcare CRM Market to Quadruple by 2026

A rising focus on patient engagement and increasing demand for structured data are fueling significant growth in the healthcare CRM market, a new research report has found.

Urban Airship Acquires Accengage

Digital customer engagement company Urban Airship has expanded its mobile engagement capabilities with its Accengage acquisition.

Qlik Releases Data Catalyst 4.0

Qlik's Data Catalyst 4.0 release broadens support for data sources beyond Hadoop.

Integrate Acquires ListenLoop to Expand Its Demand Orchestration Platform

B2B marketers can now connect programmatic ABM with demand generation to increase the quantity and quality of targeted leads.

Campaign Monitor Acquires Sailthru and LiveClicker

With the acquisitions, the company unifies under the CM Group moniker.

Bigtincan Launches Bigtincan Retail

The latest vertical solution from Bigtincan provides retail associates with advanced capabilities and tools to personalize the customer experience.

RichRelevance Introduces Hyper-Personalization for Digital Marketing

RichRelevance Hyper-Personalization combines artificial intelligence with deep learning.

MomentFeed Launches Location Finder Templates and Widgets

Location Finder Templates and Widgets enable multilocation companies to enhance and build local landing pages

AgilOne Updates Customer Data Platform

AgilOne adds machine learning-driven intelligence, advanced reporting insights, and unique features for online and offline couponing programs to CDP.

Salesforce Enhances Commerce Cloud

Salesforce Commerce Cloud now comes with new platform tools for embedding smart, personalized, and connected shopping experiences anywhere.

SalesAgility Launches SuiteCRM 7.11

SalesAgility's latest open-source CRM software features Elasticsearch and Google Calendar synchronizations.

Ingenico Launches IBM Watson-Enabled Chatbot

Ingenico has enhanced its messaging bot solution with Watson's artificial intelligence from IBM.

Salesforce.org Acquires roundCorner

Together, Salesforce.org and roundCorner will power a unified CRM solution for fundraising and alumni and donor outreach.

Optimove Introduces Streams to Measure Marketing Campaign Impact

Optimove Streams helps marketers compare results from sequences of customer campaigns.