PAR Launches Guest360
01 Sep 2026
PAR's Guest360 recognizes guests from their first transaction, unifies activity across channels, and turns that understanding directly into audiences, campaigns, and measurable revenue.
Quiq Launches Voice Assist
01 Sep 2026
Quiq Voice Assist is agentic AI that acts during live calls. (Featured on SmartCustomerService.com.)
SurveyMonkey Launches Today's SurveyMonkey
01 Sep 2026
Today's SurveyMonkey is a revised platform with new AI capabilities, new integrations with Gemini, Workday, and BambooHR, and a redesigned user experience.
Bland Achieves FedRAMP 20x Class A Certification
01 Sep 2026
Bland's FedRAMP 20x Class A Certification gives federal agencies a new path to evaluate and adopt AI agents. (Featured on SmartCustomerService.com.)
Coval Partners with Phonely for Self-Improving Agents
01 Sep 2026
New collaboration gives voice agents a continuous feedback loop to improve customer interactions in real time.
3CLogic Releases AI Agent Evaluator
01 Sep 2026
3CLogic's AI Agent Evaluator automates QA and scoring of voice AI agents. (Featured on SmartCustomerService.com.)
Dreamdata Launches Dreamdata AI
01 Sep 2026
Dreamdata AI learns from go-to-market data organized by accounts and tied to revenue to deliver answers to marketers.
Pinnacle Ai Expands Booking, Messaging, and Automation Controls for Small Businesses
01 Sep 2026
Platform upgrades give users control over how availability is calculated, how guest information is collected, and how automations run.
Sinch Launches Mailgun Inspect for Salesforce
01 Sep 2026
Mailgun Inspect enables marketers to test how emails render across inboxes and devices without leaving Salesforce.
The Trade Desk Introduces Kokai Zuma
28 Aug 2026
The Trade Desk's Kokai Zuma brings agentic AI, simplified measurement, and a more intuitive user experience; users will be able to prioritize campaign outcomes by automating campaign changes.
Salesforce Partners with Anthropic to Launch Claudeforce
27 Aug 2026
Expanded partnership brings Claude's reasoning together with the data, workflows, business logic, actions, and governance of the Salesforce platform to power trusted enterprise action directly in Claude.
Liveops Launches LiveNexus Agent Assist
27 Aug 2026
Liveops' LiveNexus Agent Assist is a browser-based AI overlay that delivers real-time guidance, compliance, and knowledge to agents during interactions.
LTK Adds Agentic AI to Its Brand Platform
27 Aug 2026
LTK's new conversational experience helps marketers turn business objectives into actionable creator campaigns.
Dialpad Partners with Glean
27 Aug 2026
Integration brings Dialpad's conversational intelligence into Glean so customer conversations become usable across the business.
Integrate Acquires CaliberMind
26 Aug 2026
Integrate and CaliberMind unite to close the loop between top-of-funnel marketing activity and revenue outcomes.
SalesJack Launches Radar and Major CRM and Mobile App Upgrades
26 Aug 2026
SalesJack's new AI search and proactive flags help reps know what to do next, while upgraded web and mobile experiences help them cross-sell, drill into accounts, and act from anywhere.
NIQ Partners with The OpenAI Deployment Company
26 Aug 2026
NIQ's collaboration with DeployCo enables clients to activate NIQ intelligence through purpose-built AI applications and their own AI environments.
Airbyte Expands Agentic Data Platform with Semantic Search and Fine-Grained Governance
26 Aug 2026
Airbyte's new capabilities provide AI agents richer enterprise context while ensuring control over sensitive information.
LoopMe Expands PurchaseLoop
25 Aug 2026
New capabilities use live brand campaign signals and in-app behavioral data to optimize toward app installs, web acquisitions, and ROAS.
ZoomInfo Updates ZoomInfo MCP on Salesforce's AgentExchange
25 Aug 2026
ZoomInfo customers can now benefit from natural-language access to verified GTM data directly inside Slack AI.