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CRM Across the Wire

SmartCommerce and Resonate Partner

SmartCommerce clients can now unlock deep insights on their e-commerce audiences and performance through Resonate's consumer intelligence.

Wipro Launches FieldX

Wipro FieldX is an after-sales and service solution for manufacturers' field service operations.

3CLogic and ScreenMeet Partner to Enhance ServiceNow’s Omnichannel Capabilities

The 3CLogic-ScreenMeet partnership complements ServiceNows digital channels with integrated voice and video capabilities. (Featured on SmartCustomerService.com.)

Talkdesk Unveils CX Strategy Value Framework

Talkdesk's new methodology helps organizations pinpoint the most critical CX strategies for their unique business needs. (Featured on SmartCustomerService.com.)

MiQ and Ibotta Partner

MiQ and Ibotta partnership will advance programmatic advertising for the CPG industry.

Ketch Launches Ketch OTC Free

Ketch is helping businesses with customer data privacy compliance through Ketch OTC Free.

KnowledgeLake Now Supports Microsoft Azure Government

Public-sector organizations can now leverage the KnowledgeLake platform to manage content and data on the Microsoft Azure Government cloud.

Chorus.ai Launches Conversation Intelligence App Within Zoom Meetings

Chorus.ai's Zoom Meetings app brings real-time relationship context to virtual meetings.

Dial800 Expands Tracking, AI Driven Analytics, and Cloud-Based Communications

Dial800 has launched a new VoIP service, expanded analytics, and new integrations as part of a corporate refresh. (Featured on SmartCustomerService.com

Textel Integrates with Five9

Textel adds SMS and MMS texting to the Five9 Intelligent Cloud Contact Center. (Featured on SmartCustomerService.com.)

Scratchpad Introduces One Workspace for Calendar, Notes, and Salesforce

Scratchpad now lets sales reps access and Update Salesforce records from their calendars.

CXInfinity Integrate Videos Chat with Cisco Finesse Contact Centers

CXInfinity's video chat offering lets companies move back and forth between text and video conversations. (Featured on SmartCustomerService.com.)

Compulse Launches with Compulse 360 Digital Advertising Platform

With Compulse 360 software for digital media, Compulse offers purpose-built tech and managed services to help clients run local campaigns at scale.

Aniview Unveils Ad-Ops Service

Aniview's new service will fully manage ad monetization.

Snap and Verishop Partner on E-Commerce Capability

Verishop debuts curated shopping experience with Snapchat through Snap Mini and custom try-on augmented reality lenses.

Gryphon Networks Rebrands as Gryphon.ai

Gryphon's rebranding showcases its new artificial intelligence capabilities.

Sugar Adds Sentiment Analysis to SugarPredict

SugarPredict now uses natural language processing and artificial intelligence to shape next-best action recommendations based on customer emotions.

Redpoint Global Launches In Situ Cloud Data Quality Solution

Redpoint Global's In Situ provides cloud-native, real-time data quality and identity resolution.

Braze Adds Features and Partnerships

Updates include in-app message survey templates, data platform partnerships, and enhancements to Braze Revenue. Reporting.

Qualtrics Acquires Usermind

The acquisition of Usermind will bring customer journey orchestration and analytics capabilities to Qualtrics.