MessageGears Adds Dynamic Data Variables and Nested Data Filters

New segmentation capabilities from MessageGears give marketers more autonomy and targeting flexibility.

Typeform Launches AI Engagement Platform

Typeform's new capabilities unite form creation, automation, and analytics to help businesses capture, connect, and convert in one place.

Medallia Expands Frontline-Ready AI

Medallia's latest AI innovation puts sophisticated intelligence directly in the hands of customer-facing teams.

Prove Launches Verified Agent Solution

Prove Verified Agent provides a trust framework for agentic commerce, binding verified identity, intent, payment credentials, and consent for consumers and businesses

Lorikeet Launches Team of Agents

Lorikeet's Team of Agents enables multiple AI agents to collaborate in real time across voice, chat, email, and SMS. (Featured on SmartCustomerService.com.)

Dialpad and Verint Partner on Workforce Management Integration

Dialpad and Verint bring real-time schedule adherence and full workforce visibility in one integration. (Featured on SmartCustomerService.com.)

WithSecure Unveils Identity Protection for Salesforce

WithSecure's Identity Protection for Salesforce can detect compromised partner and customer accounts before they can be used in attacks.

Bloomreach and Uniform Unveil Conversational Commerce Framework

Solution combines composable technology and generative AI to help companies build conversational shopping experiences.

Cordial Joins the Shopper Context Protocol

The new SCP open standard bridges discovery, context, and transaction, making AI commerce personal.

Afiniti Partners with Five9

Afiniti delivers personalized customer interactions with Five9's Cloud Contact Center Platform. (Featured on SmartCustomerService.com.)

LiveRamp Expands Meta Insights Available to Retail Media Networks

With the latest LiveRamp updates, RMNs can now access insights from Meta.

Responsive Drops Fall 2025 Release

Responsive's Fall 2025 Release includes new AI agents, an enhanced Agent Studio, Content Health Dashboard, and Keyword Trends.

Informatica Updates Customer Success Offerings

Informatica's latest update includes more AI capabilities and analytics.

Anonymised Partners with Index Exchange

Anonymised and Index Exchange are collaborating to enable custom algorithms for incremental outcomes via Index Marketplaces.

Yelp Expands AI Features

Yelp's new AI features make local discovery more conversational, visual, and seamless.

Uptempo Launches Uptempo 2.0

Uptempo 2.0 unifies campaign execution, performance, and finance data for marketers.

WestCX Launches Pharmacy Agentic AI Solution

WestCX's new agentic AI solution enables pharmacies to automate patient communications.

Amplitude Adds MCP and AI Agents

Amplitude has expanded the beta program for its AI Agents.

Momentum Launches Deep Research

Momentum Deep Research delivers strategic customer and business analysis from CRM and other data.

Talkdesk Adds Agentic AI to Copilot and Integrates with Databricks

New agentic AI capabilities powered by Talkdesk Customer Experience Automation empowers human agents to request real-time guidance and resolve issues faster and more confidently.