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CRM Across the Wire

SupportLogic Launches SX Platform and Applications

SupportLogic's new SX Platform includes AI-backed insights into customer and agent activities. (Featured on SmartCustomerService.com.)

CXera Integrates with Slack

CXera's Slack integration lets users create customer-facing microsites and receive analysis of their usage within the Slack interface.

Casted Launches Insights for Podcasts and Videos

Casted Insights provides visibility into brand engagement and actionable audience metrics across audio and video content.

ConsenSys and LivePerson Launch VillageDAO, a Decentralized Customer Care Platform

The VillageDAO platform will help companies triage issues at scale by mobilizing community users into customer care squads. (Featured on SmartCustomerService.com.)

Invoca Launches Invoca for Multi-Location CX

Invoca for Multi-Location CX provides customer experience, sales, and operations leaders with a centralized platform to help their locations increase appointments and revenue from calls.

Google Integrates with Lotame's Panorama ID

Google has authorized use of Lotame's Panorama ID within its supply-side platform.

NielsenIQ Launches Activate, a Retail Media Solution

NielsenIQ Activate allows retailers to leverage their own data to accelerate new revenue streams.

tvScientific Partners with Adjust for CTV Integration

tvScientific's partnership with Adjust enhances omnichannel strategies from impression to post-app installation.

Pega Partners with Celebrus to Launch Always-On Insights

Pega Always-On Insights combines streaming data capture capabilities with AI-powered decisioning for deeper customer behavior insights.

Versium Partners with Treasure Data to Launch Treasure Box

Versium's Treasure Data integration brings identity resolution to the customer data platform.

TheLoops Launches on Zendesk Marketplace

TheLoops with Zendesk offers predictive analytics and automations for real-time support. (Featured on SmartCustomerService.com.)

Replicant Launches Thinking Machine

Replicant's Thinking Machine is a single conversation engine to automate customer service interactions across every channel. (Featured on SmartCustomerService.com.)

SMG Launches Dynamic Assistance

SMG has paired with Conversity and Creative Virtual to launch a dynamic assistance capability for sales and support.

CompleteCSM Launches Customer Intelligence Cloud

Customer Intelligence Cloud helps companies collect signals, reveal customer intent, and aggregate historical telemetry and adoption data.

Affiliate Marketing to Be a $36.9 Billion Market by 2030

Astute Analytica expects the affiliate marketing platform market to grow 7.7 percent per year up from $19.2 billion in 2021.

AirSlate Partners with UiPath

Integration between airSlate and UiPath helps small businesses with digital transformation.

MiaRec Launches Customer Sentiment Analysis

MiaRec has added Customer Sentiment Analysis to its interaction recording and customer engagement platform.

Smarsh to Acquire TeleMessage

Smarsh's acquisition of TeleMessage will provide mobile communications compliance for the hybrid workforce.

Reveal Mobile Launches the Mira Console for Out-of-Home Measurement

Reveal Mobile's Mira Console delivers measurement reports for traditional, digital, place-based, programmatic, and moving OOH campaigns.

Twilio Partners with Carahsoft

Twilio's customer engagement solutions are now available to government agencies through Carahsoft's GSA contract.