CRM Across the Wire

ChurnZero Integrates with Zendesk Support

Zendesk Marketplace now offers ChurnZero integration. (Featured on SmartCustomerService.com.)

Acxiom Launches Real Identity

Acxiom's new portfolio will allow a holistic view of multiple customer identities.

NICE Releases RPA 7.2

NICE robotic process automation automatically discovers all process variations and highlights the optimal option.

Medallia Launches Sales and Service Experience App on Salesforce AppExchange

Medallia Sales and Service Experience App lets users benefit from real-time customer insights and take action during critical moments in the sales cycle.

i95Dev Builds Magento Connector for Dynamics 365 Business Central

i95Dev's new connecteor links Magento 2 with Microsoft Dynamics 365 Business Central.

GPS Insight Acquires ServiceBridge

Fleet software provider GPS Insight adds a field service component to its portfolio with its ServiceBridge acquisition.

RealPage Acquires Modern Message

RealPage's acquisition of Modern Message enables a complete resident engagement solution.

PCI Pal Named a Cisco Preferred Solution Partner

PCI Pal Agent Assist and IVR Payments achieve Cisco-compatible certification to provide integrated solutions that protect sensitive cardholder data in contact centers. (Featured on SmartCustomerService.com.)

ZoomInfo Launches Two Mobile Apps, CommunitieZ Go and ZoomInfo Mobile

Available as community and premium applications, ZoomInfo provides B2B data on the go.

Heart of the Customer and Usermind Partner

HOC's partnership with Usermind to help strengthen customer journey mapping initiatives.

Vibes Integrates Infutor ID Max 

Vibes-Infutor integration helps companies personalize customer engagements.

CallRail Launches Google My Business Integration

GMB integration lets CallRail users track calls from their GMB listings and optimize local search.

TheLocalProject, Launches CONNECTLocal Texting Platform

CONNECTLocal brings inbound mobile messaging to local businesses.

Brainshark and TopOPPS Partner to Combine Sales Readiness with Pipeline and Forecast Management

The integrated solutions will provide deep insight into pipeline activity and forecasting.

COPC Releases Version 6.2 of the Customer Experience Standard

Version 6.2 of the CX Standard offers more guidelines into service journeys and more best practices. (Featured on SmartCustomerService.com.)

Genesys Rebrands PureCloud and Introduces Experience as a Service

Genesys has rolled out Genesys Cloud, its public cloud contact center platform. (Featured on SmartCuistomerService.com.)

Zendesk Launches Marketplace for Sell, with Integrations to Mailchimp, Dropbox, Pandadoc, and More

 Zendesk's sales force automation tool expands functionality with new partners and integrations. 

GumGum Launches Verity Contextual Analysis for Digital Publishers

GumGum's latest adtech solution, Verity, leverages AI to scan web content for contextual classification, keyword extraction, and brand suitability.

MindTouch Knowledge Management Is Now Available on Genesys AppFoundry

MindTouch's solution is now available within Genesys Cloud. (Featured on SmartCustomerService.com.)

LinkedIn Adds To Pages

LinkedIn gives companies more flexibility in what they post on their company Pages.