Aspect Announces Aspect Intelligence

New capabilities embed predictive, policy-aware intelligence directly into forecasting, scheduling, and real-time operations. (Featured on SmartCustomerService.com.)

Yottaa Expands Web Performance Cloud

Yottaa's enhanced platform unifies browser, edge, and origin data for a shared view of e-commerce site performance and AI-driven insights.

Talkdesk Launches Automation Flows and Extends Autopilot

Automation Flows drives autonomous orchestration across back-end systems, and Autopilot extends agentic AI into the email channel. (Featured on SmartCustomerService.com.)

Gong Launches Mission Andromeda

Gong's Mission Andromeda expands its Revenue AI OS to enablement and account management.

Klaviyo Partners with Google

Partnership brings together Google's search and discovery with Klaviyo's B2C CRM to turn customer intent into lasting relationships.

Outreach Joins Anthropic's Model Context Protocol Ecosystem

Outreach and Claude collaborate to help revenue teams do more with a new MCP connector.

SurveyMonkey Launches Free Hub

SurveyMonkey's free research, analysis, and validation tools for setting up surveys.

Almost All Customer Service Leaders Under Pressure to Implement AI This Year

More than 80 percent of organizations plan to expand human agent responsibilities in 2026, Gartner finds.

Experian Acquires AtData

Experian expands its data capabilities with email insights provider AtData acquisition.

GReminders Integrates with Orion's Redtail CRM

Enhanced integration embeds GReminders' meeting lifecycle technology directly into Redtail CRM workflows.

Bambuser Integrates with Lovable

Integration combines Bambuser's video intelligence platform with Lovable's no-code solution that lets companies build and customize full-stack e-commerce stores, marketplaces, and analytics tools.

Channel99 Connects Marketing Intelligence Data to GenAI Platforms

A new MCP server enables real-time access to Channel99 marketing performance data within ChatGPT, Microsoft Copilot and Claude.

Qualtrics Partners with CrowdStrike

The integration of CrowdStrike Falcon Shield with the Qualtrics Platform brings real-time visibility and automated protection to customer and employee experience data.

Fullstory Launches Guides and Surveys

Fullstory's Guides and Surveys turn behavioral insights into real-time action.

RingCentral Partners with OpenAI

RingCentral's communications platform is being integrated with OpenAI frontier models like GPT-5.2 to bring generative AI into the voice channel. (Featured on SmartCustomerService.com.)

Meet The People Launches MTP Intelligence

MTP Intelligence is an AI-enabled marketing platform unifying creative, media, and commerce.

Digital Remedy Launches Echo for Cross-Channel Media Measurement

Digital Remedy's Echo helps marketers cut through fragmented reporting, understand how channels work together, and make clearer performance decisions.

Hightouch Launches Content Assembly

Hightouch Content Assembly helps marketers create on-brand campaigns with AI.

8x8 Launches Platform-Wide Upgrade

8x8's latest updates helps companies streamline operations, cut handling times, and improve workforce management. (Featured on SmartCustomerService.com.)

CX Administration Software to Reach $18.2 Billion by 2033

Market Research Intellect eyes a customer experience administration software market fueled by digital CX transformation and AI integration. (Featured on SmartCustomerService.com.)