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CRM Across the Wire

ActiveCampaign Integrates with Salesforce

ActiveCampaign and Salesforce users can now better align sales and marketing teams while automating unique customer experiences.

Aha! Integrates with Zoom's Unified Communications Platform

The integration lets companies conduct live webcam conversations with their customers. (Featured on SmartCustomerService.com.)

Zilliant Joins Oracle PartnerNetwork as Gold Level Member

Rybbon and SurveySparrow Integrate

Rybbon's partnership with SurveySparrow lets users connects digital incentives and surveys.

Tikit Partners with Enable

Tikit will resell Enable's PitchPerfect marketing solution.

Zaius Integrates with Magento

Zaius has joined the Magento Technology Partner program and released an extension for Magento 2, offering a unified view of the customer across the entire organization, from commerce to marketing.

Appen Enhances Its AI Training Platform

Appen has launched feature updates for its AI training data solution.

PerimeterX Acquires PageSeal

PerimeterX has expanded its offerings for e-commerce with the acquisition of PageSeal and the release of PerimeterX Page Defender.

LivePerson Adds Routing and Agent Assistance Tools to Maven AI

LivePerson's upgraded conversational AI features increase agent efficiency and solve routing problems to help companies orchestrate customer journeys at scale. (Featured on SmartCustomerService.com.)

Zappix Launches Fintech Solution For Automated Customer Self-Service

Zappix has leveraged its self-service automation technology to launch a solution for the financial services industry. (Featured on SmartCustomerService.com.)

FrontdeskAI Adds Customer Engagement Analytics

Frontdesk's AI-powered dashboards deliver intelligence and insights across all franchise locations. (Featured on SmartCustomerService.com.)

Shopify Launches Shopify Chat

Shopify Chat advances conversational commerce for retailers.

TapClicks and ApexChat Partner

TapClicks has integrated live chat data into its marketing platforms.

TeleSign Adds RCS Messaging

TeleSign's ew API offering enables companies to engage directly with consumers through feature-rich mobile messaging.

Ignite Sales Launches Neuro 2.0 Customer Engagement Platform

Neuro 2.0 offers increased flexibility to guide consumers through every touchpoint, with every line of business, in any language.

Amobee Launches Data Marketplace for Connected TV and Cross-Screen Advertising

Oracle Data Cloud, LiveRamp, and Tru Optik are among the data partners providing more than 60,000 audience targeting segments for connected TV and cross-screen activation.

Accenture Launches Liquid Studios for Pega Catalyst

Liquid Studios for Pega Catalyst help companies create customer experience apps.

FICANEX Partners with Ada for a Banking Chatbot

Financial institutions will be able to provide 8 million customers access to the tunl.chat chatbot.

PathFactory Teams with Looker for Marketing Insights

PathFactory announces enhanced reporting capabilities powered by Looker to uncover insight into marketing effectiveness.

Conversica Enhances AI Conversational Platform

The latest version of Conversica's AI platform offers a Conversation Editor, user profiles for setting user access controls, an expanded conversation library, and visualizations of conversation flows. {Featured on SmartCustomerService.com.)