CRM Across the Wire

Sytel Launches Softdial Contact Center v. 11

Sytel Softdial is a multimedia, multitenant, and fully blended contact center platform. (Featured on SmartCustomerService.com.)

COVID Prompts a Boom in Intelligent Process Automation

The intelligent process automation market, led by advances in digital assistant technology, is expected to see 10.6 percent CAGR through 2025.

Revation Systems Announces LinkLive 9.1 Unified Communications for Healthcare and Banking

LinkLive 9.1's new chat functionality enables messaging, video, and voice communications. (Featured on SmartCustomerService.com.)

Lytics Launches Lytics View

Lytics View provides marketers important customer insights and recommended actions.

Route One Connect Partners with Aculab

Route One will offer Aculab's voice biometrics as part of its contact-center-as-a-service (CCaaS) portfolio. (Featured on SpeechTechMag.com.)

PlanetRE Launches Interact Cloud

Interact Cloud offers automation of many customer-related activities.

Qualtrics Deepens Voxpopme Integration

Enhancements integrate Voxpopme's video visualization widget directly into Qualtrics dashboards.

RingCentral Integrates with Microsoft Teams

RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration. (Featured on SmartCustomerService.com.)

RollWorks Launches Sales Insights

RollWorks Sales Insights, powered by machine learning, highlight accounts with spiking engagement activity delivered to sellers inside Salesforce CRM.

HelloSign Adds 21 Languages

eSignature provider HelloSign is extending international support and European data residency.

PCI Pal Rated Avaya-Compliant

PCI Pal's Agent Assist integrates with key Avaya contact center solutions.

Tealium Launches Predict ML

Predict ML helps marketers with audience segmentation and customer behavior analysis.

UJET Partners with Calabrio

The partnership integrates UJET's customer support with Calabrio's workforce and customer engagement solutions. (Featured on SmartCustomerService.com.)

Attendify Launches Attendify for Virtual Events

Attendify for Virtual Events combines advanced networking and planning tools for event organizers, speakers, and attendees.

Sprinklr Launches Mobile App for iOS and Android

The redesigned mobile app allows for more personalized content, new dashboards, and more detailed reporting.

Seismic and Vertical IQ Partner

Integration relies on Seismic LiveDocs technology and Vertical IQ industry intelligence to automatically generate custom content about any industry.

Numa Integrates with Google Business Messages

Businesses that use Numa can now enable a Message button from within Google Maps and Search results.

CXInfintiy Links WhatsApp with Cisco Finesse Contact Centers

WhatsApp can now be integrated with Cisco Finesse UCCX, UCCE, and PCCE contact centers. (Featured on SmartCustomerService.com.)

Brightcove Launches Virtual Event Experiences

Brightcove Virtual Event Experiences includes customizable, immersive, live, and always-on video experiences to help companies swap physical events for virtual ones.

LivePerson Integrates with Google Business Messages

LivePerson's integration with Google Business Messages helps companies connect with customers directly from Google Search and Maps.