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CRM Across the Wire

Birdeye Acquires Cube Online

Cube Online acquisition expands Birdeye's international footprint across Australia, New Zealand, and the UK.

Hearsay Adds to Sites to Help with Content Design and SEO

Hearsay Sites helps field reps personalize sites with professional information and curated, authentic content for lead conversion.

ID R&D Awarded Patent for Continuous Biometric Authentication in Chatbots and Virtual Assistants

ID R&D's approach captures multiple biometrics, including voice, in the background during chatbot communications. )Featured on SpeechTechMag.com.)

Uniphore Acquires Red Box

Uniphore's acquisition of Red Box strengthens its ability to capture conversation data. (Featured on SpeechTechMag.com.)

Microsoft Boosts Viva Sales with GPT Seller Experience

Viva Sales' OpenAI integration gives sellers access to AI-generated email replies and sales action recommendations.

Keepit Launches Keepit for Power BI 

Keepit for Power BI offers backup and recovery for Microsoft Power BI users.

LiveRamp and Neustar Announce Identity Resolution Solutions for AWS Clean Rooms

The two identity companies are among the first launch partners for AWS Clean Rooms

Observe.AI Launches Real-Time AI for Contact Centers

Observe.AI's Real-Time AI for contact centers introduces contextualized agent guidance, live supervisor coaching, and automated actions. (Featured on SmartCustomerService.com.)

AI Digital Launches Elevate Marketing Solution

AI Digital's Elevate platform is a marketing optimization and outcomes platform.

Integrity Solutions Releases Integrity Prospecting

Integrity Prospecting is the latest addition to Integrity's sales and service solutions portfolio

Zoho Updates Its Bigin CRM Platform for SMBs

Zoho Bigin's new capabilities include Team Pipelines, Toppings, and Developer Center to help small businesses manage all of their customer-facing operations in one place.

PagerDuty for Customer Service in ServiceNow CSM Now Available

PagerDuty for Customer Service in ServiceNow CSM enables real-time, direct communication between customer service and technical teams. (Featured on SmartCustomerService.com.)

C3 AI Launches C3 Generative AI Product Suite

The first product in C# AI's suite is C3 Generative AI for Enterprise Search.

LivePerson Adds Generative AI to Conversational Cloud

LivePerson's Conversational Cloud gets an upgrade with generative capabilities, including chatGPT. (Featured on SmartCustomerService.com.)

RollWorks Launches In-Market Account Finder

RollWorks' In-Market Account Finder allows sales and marketing personnel to discover sales-ready accounts in just minutes.

Contact Center Analytics to Reach $5.7 Billion by 2030

Emergen Research expects the contact center analytics market to see 19 percent CAGR over the next seven years. (Featured on SmartCustomerServicwe.com.)

Momentive Adds Survey Creation Capabilities for SurveyMonkey

New SurveyMonkey features help businesses create impactful surveys in minutes.

Birdeye Launches Social for Local Businesses

Birdeye's social media software helps local businesses manage their posts.

Precisely Acquires Transerve

Precisely strengthens its location intelligence offering with the acquisition of Transerve.

Intercom Adds GPT-3.5-Enabled Features

Intercom adds GPT-3.5-enabled content composition and interaction summary features to its customer service platform. (Featured on SmartCustomerService.com.)