CRM Across the Wire

Zyprr Launches ZipperHQ Video Messaging Platform

ZipperHQ lets users create, share, and track video in email, text, and social channels.

Medallia Moves to Acquire Decibel

Medallia expands its capabilities in digital experience analytics with its acquisition of Decibel for $160 million

RRD Launches Suite of 3D Solutions

R.R. Donnelly's 3D solutions help companies with retail, manufacturing, marketing, supply chain, and more.

Smart and White Ops Partner on Safeguards Against Digital Ad Fraud

White Ops Advertising Integrity provides Smart with protection against ad fraud across devices, formats, and buying models.

PowerChord Adds Lead Analytics

PowerChord Lead Analytics filters marketing leads by type, status, time, geography, and network activity.

Smart Choice Communications Offers Smart Contact Center

Smart Choice's Smart Contact Center is a fully customizable. cloud-based contact center.

GreenPath and eGain Partner on Virtual Financial Coach

Virtual Financial Coach uses eGain's AI to provide financial advice.

Wisetail Launches Learning Experience Platform for Social Communities

Wisetail's Learning Experience Platform is an extension of its learning management system.

Okta to Acquire AuthO

Okta's acquisition of Auth) will expand its portfolio of customer identity solutions.

TTEC Acquires Avtex

TTEC is acquiring fellow customer experience technology and services provider AVTEX. (Featured on SpeechTechMag.com.)

Neustar Introduces TRUSTID Decisions

Neustar's TRUSTID Decisions suite offers automated access to cross-channel customer contact intelligence.

Jove Launches Creative Insights for Marketers

Jove's Creative Insights helps marketers communicate through ads that don't rely on private data.

WP Engine Launches Atlas

WP Engine Atlas is a WordPress platform for headless site design.

Pypestream Launches Customer Engagement Center on AWS

Pypestreams's conversational AI plataform has been built on Amazon Web Services and automatically escalates to Amazon Connect. (Featured on SmartCustomerService.com.)

Upland Acquires BlueVenn

Upland Software will add BlueVenn's customer data platform to its CXM suite.

Validity Launches GridBuddy Cloud for Microsoft Dynamics 365

Validity GridBuddy Cloud platform aggregates data from multiple tables and Dynamics 365 environments into one grid view.

Alchemer Launches Customer Engagement for Sales

Alchemer Customer Engagement for Sales uses voice of the customer data to help sales teams personalize messaging to prospects.

Agilysys Launches Loyalty & Promotions as Part of Agilysys Engage

Agilysys Engage offers guest engagement modules integrated into the Agilysys Hospitality Solution Suite.

SearchUnify Launches Customer Support Suite

SearchUnify's customer support and self-service apps are designed to increase agent productivity.

Behavox Adds Microsoft Teams to Compliance Platform

Behavox's integration allows financial firms to capture and ingest data from Microsoft Teams.