CRM Across the Wire

Natterbox Adds Automated Payment System

The telephony provider can now automatically connect customers to their credit card providers while on a call.

Tenjin Named a Snapchat Partner for Mobile Measurement

App marketers can now apply Tenjin's user-level attribution and analytics services to Snap Ads, Lenses and Story Ads campaigns

Oracle Launches Retail Insights Cloud

Oracle's Retail Insights Cloud service suite delivers descriptive, prescriptive, and predictive analytics to retailers.

Redtail Technology Adds Artificial Intelligence to Advisor CRM

Contact Center Software Market to Grow 14 Percent Per Year

Research firm MarketsandMarkets expects the global contact center software market to reach $38.6 billion by 2024. (Featured on SmartCustomerService.com.)

BookingBug and Field Dynamics Partner to Transform Customer Experience for Governments

The partnership between BookingBug and Field Dynamics supports 49 percent of all registrar bookings to be completed online.

Clarabridge Announces Solution Updates

Clarabridge has added to the languages supported by its speech analytics solutions and made other enhancements across its platform.

J.D. Power and ClickFox Partner

J.D. Power's alliance with ClickFox will help companies identify cross-channel consumer interactions.

Verve Integrates with Yext for Multilocation Marketing

Verve's integration with Yext lets companies power multilocation mobile marketing campaigns with place data from Yext.

LivePerson Integrates with AdLingo

The integration between LivePerson and AdLingo allows companies to have one-to-oOne conversations with consumers inside display ads

GetResponse Enhances Its Marketing Platform

GDPR compliance, stronger e-commerce capabilities, and marketing templates round out the improvements to GetResponse.

ZeroBounce Integrates with Cloudflare for Real-Time Email Validation

The partnership between ZeroBounce and Cloudflare has resulted in the ZeroBounce Subscribe widget that provides real-time email validation.

Innovid Partners with Jivox for Advertising Solution

Innovid's and Jivox's integrated solution helps marketers optimization across channels and devices for video, social, display and other advertising formats.

Twilio to Acquire SendGrid

The combination of Twilio and SendGrid will result in a single cloud communications platform for companies to communicate with customers across channels.

J.D. Power Partners with Reputation.com 

The alliance between J.D. Power and Reputation.com integrates social media and reputation management with strategic customer experience solutions.

Emma Introduces Emma HQ

Emma HQ is an email marketing platform for franchises, multiunit restaurants, and universities.

Semcasting Launches the Attributor

The Attributor treats attribution as audience verification and a marketing effectiveness measuring stick

Converseon.AI Launches Pre-Built Language Models for Social Listening

Converseon's language models provide machine learning around social media listening intelligence.

Freshworks Launches Freddy Omnibot, Hugo Integration

Integration with Google AI technology brings conversational AI to the Freshworks customer engagement platform through voice interactions

Altitude Software Partners with eGain

Altitude Software will embed eGain's AI and Knowledge Management into its Xperience Suite.