Zoom Partners with contactSPACE

contactSPACE and Zoom bring outbound capabilities to Zoom Contact Center with contactSPACE 4zoom. (Featured on SmartCustomerService.com.)

Mod Op Unveils ORION, a Connected Intelligence Ecosystem

ORION turns Mod Op's specialist expertise and each client's own data into brand-specific AI systems.

Conversica Launches Ignite, a Revenue Activation Engine for Automotive Retail

Conversica Ignite connects customer, vehicle, service, sales, and conversation data across automotive retail systems.

ZoomInfo Integrates with Zapier

ZoomInfo has expanded its GTM.AI ecosystem with a native Zapier integration.

Algolia Updates Agent Studio

New Agent Studio capabilities help commerce teams ground AI agents in trusted product data, apply guardrails and cost controls, and bring guided discovery into high-intent shopper journeys.

CallRail Expands Voice Assist

CallRail Voice Assist is now available with or without CallRail's call tracking platform and now includes AI-powered texting and shared conversation history.

InMobi Advertising Launches FRAME Attention

InMobi's FRAME Attention is a high-attention media offering across mobile in-app video and connected TV.

NIQ Expands GenAI Capabilities Across gfknewron

NIQ's new genAI capabilities in gfknewron help businesses uncover trends, simplify complex analysis, and accelerate decision-making.

Adobe Launches Catalog Agent for Adobe Commerce

Adobe Commerce helps retailers optimize their product catalogs for AI-powered shopping experiences.

Fastly Joins Experian Agent Trust Ecosystem

Fastly-Experian collaboration helps companies verify AI agents, authorize transactions in real time, and transform autonomous traffic into trusted business opportunities.

Circuit Court Upholds Text Marketing Exception in TCPA

7th Circuit Court rules that TCPA telephone call consumer protections don't apply to text messages.

Thryv Integrates with Breesy AI

Thryv-Breesy AI integration connects lead generation with revenue intelligence.

NiCE and RingCentral Expand Partnership

New agreement enables NiCE to resell RingCentral's RingEX; companies also extend agreement to market and sell RingCentral Contact Center, powered by NiCE CXone. (Featured on SmartCustomerService.com.)

Acxiom Launches Identity Boost Accelerator

Acxiom Identity Boost Accelerator works with Salesforce Data 360 to connect customer data.

Observe.AI Partners with AWS

Observe.AI and AWS work together to accelerate adoption of AI Agents for CX. (Featured on SmartCustomerService.com.)

DevRev Launches Voice AI

DevRev Voice AI for Computer shares organizational memory across agents. (Featured on SmartCustomerService.com.)

Genesys Deepens Partnership with AWS

Expanded relationship between Genesys and AWS advances agentic orchestration, scales global availability, and strengthens go-to-market collaboration. (Featured on SmartCustomerService.com.)

SurveyMonkey Reintroduces GetFeedback

A self-serve version of GetFeedback helps marketing, product, and digital customer-experience  teams capture in-the-moment customer feedback.

Zoom Launches Revenue Accelerator

Sales Assist, Ask ZRA, and Sales Roleplay are now available through new Zoom Revenue Accelerator Essentials and Premium offerings.

Algolia Launches Dynamic Facets for Product Discovery

Algolia Dynamic Facets uses shopper behavior to automatically prioritize the most relevant filters for every search,