CRM Across the Wire

Brekeke Integrates with Zoho CRM

Brekeke Call Center Suite now integrates with Zoho's cloud-based telephony integration platform, Zoho PhoneBridge.

V12 Partners with King Fish Media

V12's strategic partnership with King Fish Media will provide end-to-end customer acquisition solutions.

Ozonetel Enables Instant Cloud Telephony for Shopify Stores

Ozonetel has launched KooKoo Interactive Assistant, an omnichannel widget to run voice calls and chat sessions in parallel.

DiscoverOrg Expands B2B Database

The newest version provides significantly more coverage of small and mid-sized businesses. 

Magnolia Releases Version 6.0 of Content Management Solution

The newest version of Magnolia CMS offers marketers a more versatile solution with contextual search, tagging, and modeling functionality.

Fonolo Enhances Its Call-Back System

Fonolo's new features support increased security, reporting, customization, and accessibility. (Featured on SmartCustomerService.com.)

CallRail Enhances Cost-Per-Lead Solution with Multichannel Data

With this enhancement, marketers can now attribute conversions from multiple interaction types and channels.

Absolutdata Launches NAVIK ResearchAI

Absolutdata's NAVIK ResearchAI allows companies to conduct research with natural language question-and-answer capabilities and automated report creation.

OutboundEngine Launches iOS Mobile App

OutboundEngine's iOS app helps SMBs engage with leads in real time.

Dialpad Launches Dialpad Support for Call Centers

Dialpad Support for Call Centers features real-time AI tools. (Featured on SmartCustomerService.com.)

Voci Introduces Advanced Voice-Based Biometrics 

Voci's new technology helps companies develop apps to prevent fraud, safeguard privacy, and improve customer experiences.

True Influence Launches OpportunityBASE

OpportunityBASE joins True Influence's InsightBASE API-layered platform to deliver high-quality leads.

Veeva Introduces New Digital Asset Management

Veeva Digital Asset Management lets marketers distribute, update, and withdraw content across digital channels with Vault PromoMats and Vault MedComms.

SkyTouch Technology and Whistle Messaging Strengthen Partnership for Cloud-Based Digital Assistants

SkyTouch's next generation integration platform /CONNECT and Whistle's Customer Engagement platform are integrated.

Speakeasy Enhances Integrations Between IVRs and Digital Bots

The latest release works with the entire Speakeasy AI suite to allow customers to switch from IVR to chat and/or IVR to bot. (Featured on SmartCustomerService.com.)

Zappix Unveils Actionable Analytics as Part of the Zappix Analytics Suite

New capabilities allow companies to actively understand and analyze customer trends. (Featured on SmartCustomerService.com.)

LivePerson Launches Maven Conversational AI

LivePerson Maven replaces traditional websites and toll-free phone numbers for communications with customers. (Featured on SmartCustomerService.com).

MapAnything Acquires TerrAlign

The combined companies will help sales leaders optimize territory planning and management.

MomentFeed Launches Event Manager

MomentFeed Events Manager helps multilocation companies create, publish, and manage events at scale.

ZoomInfo Enriches Company Data Offerings

ZoomInfo has added real-time firmographic data in the form of Newfeeds and Hierarchies.