After many false starts, QR codes have finally found their footing, but marketers need to treat the post-scan experience as seriously as the code itself.
Linda Pophal //
30 Apr 2026
AI might have the best chance of catching data threats at the hands of AI.
Phillip Britt //
30 Apr 2026
CRM magazine presents its eighth annual rundown of the leading companies and hottest trends in customer relationship management.
the Editors //
01 Apr 2026
AI is flipping the script on decades-long sales processes and platforms.
Phillip Britt //
01 Apr 2026
Most organizations don't struggle with a lack of data but with turning insight into meaningful action before the moment to influence the user experience is lost.
Onur Alp Soner //
16 Jun 2026
As inbox providers and operating systems crack down on generic marketing outreach, poorly personalized messages are increasingly filtered, suppressed, or ignored. Behavioral relevance and real-time personalization are more essential than ever.
Ravi Dodda //
04 Jun 2026
Most CRM implementations fail not because companies choose the wrong platform, but because they skip the critical first step: designing their sales motion.
Andy Fowler //
29 May 2026
Here are three disciplines that distinguish stalled rollouts from sustained results in AI-powered customer experience.
Muthuselvan Renganathan //
15 May 2026
Sales managers should be the connective tissue between leadership and sellers.
Michael Katz //
19 May 2026
Knowledge management is no longer confined to contact centers or tech support.
Donna Fluss //
19 Mar 2026
Investors need a window into the health of a business.
Danny Estrada //
18 Feb 2026
No one department should have exclusive responsibility for the customer experience.
Leonard Klie //
04 Mar 2026