Enterprise CRM

Enterprise CRM systems and solutions are designed for managing customers across larger more complex organizations with lots of customer touchpoints, all while providing for the best possible customer experience. Explore the latest enterprise CRM news, analysis, and advice.

Features

CRM Looks for Its Link on the Blockchain

Largely used for financial transactions, blockchain technology is finding its way into front- and back-office applications

WebRTC + CRM = Better Customer Support

To get the most out of web-based real-time video, voice, and file and screen sharing, companies must link the functions to their systems of record

Pulling Maximum Benefit From a Partner Ecosystem

Global companies don't become as successful as they are by going it alone

Making It Personal for Every Customer

While personalization for a small group of customers is simple, achieving personalization at scale requires a combination of strategy and technology

ViewPoints

3 Ways Big Brands Can Adopt a Small-Business Mind-Set

For big businesses looking to revamp their communications strategy, making changes from the outside in by adopting a small-business mind-set can fuel lasting engagements and build loyal customers.

4 Ways SPM Systems Keep Your Team Aligned and Focused in a Sea of Change

M&A mayhem may be coming to your sales team. Sales performance management can ensure that you're ready.

CCM Brings Customer Communications Under One Umbrella

As customer expectations and communication channels continue to multiply, customer communication management (CCM) solutions can reduce the chaos.

Blockchain Is One Emerging Technology Manufacturers Should Embrace

Manufacturing is not often synonymous with innovation. But by adopting blockchain technology, manufacturers can elevate their operations, performance, and customer trust.

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To Get the Most from Your CRM, Pair It with Process

Strong CRM adoption is good, but not enough; you also need a formal, dynamic sales process

Customer Success Takes Engagement to the Next Level

When customers buy your product or service, the relationship is only beginning.

3 Ways to Put the Human Element into Customer Experience

Recognizing and celebrating our collective humanity is more than a lofty goal—it's good business.

This Month, It’s All About the Data

Companies can no longer afford to be so cavalier with valuable customer information

Buyer's Guide Partners
  • bpm’online
  • Cogito Corp.
  • Convergys
  • eGain Corporation
  • eLoyalty, a TeleTech company
  • iContact Email Marketing
  • Introhive
  • Melissa
  • NICE inContact
  • Point N Time Software
  • Soffront Corporation
  • TeamSupport LLC
  • TeleNotes CRM Inc.
  • Verint® Systems
  • X2CRM