Concentrix: A Global Technology and Services Leader
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44201 Nobel Drive
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Fremont CA 94538
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Year Founded: 2004
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Ownership: Public
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Number of Employees: over 1,000
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Profile
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Visit www.concentrix.com to learn more.
Product Description
Today’s business leaders are focused on implementing digital transformation, with the goal of making channels transparent to their customers. Concentrix Outcome-Based Delivery Model takes the risk out of digital transformation by providing Service Level Agreements based on achievement of key performance metrics. Learn more
Whitepapers, Archived Webcasts and Sponsored Content
Categories
Articles Mentioned
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CRM Software Market to Reach $181.9 Billion by 2030
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Companies Need to Increase Content Moderation
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
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Concentrix to Acquire ServiceSource
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The Best Contact Center Outsourcing: The 2021 CRM Industry Leader Awards
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
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How Empathy Improves CX and Drives Outcome-Based Selling
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Modern Customer Experience Requires AI, CX Connect Speakers Stress
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Concentrix Launches Concentrix XP
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The Best Contact Center Outsourcing: The 2020 CRM Industry Leader Awards
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The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
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Cogito Partners with Concentrix
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The CRM Top 100 Companies in Customer Service, Marketing, and Sales
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CRM Magazine Names Its 2019 Customer Service Leaders
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Who Really Wins with Vendor Consolidation?
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Best Contact Center Outsourcing: The 2019 CRM Service Leaders Awards
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SYNNEX to Acquire Convergys
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Best Call Center/Contact Center Outsourcing Companies: The 2018 CRM Service Leaders
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Convergys Launches ConvergysCX
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Cost Considerations Become a Top Concern
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The 2017 CRM Service Leaders: Contact Center Outsourcing
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The 2016 CRM Service Leaders: Interactive Voice Response
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The 2016 CRM Service Leaders: Contact Center Outsourcing
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Bigger Data vs. Smarter Data? Smarter Wins
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Just How Important Is Customer Service to Customer Loyalty?
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The 2015 CRM Service Leaders: Contact Center Outsourcing
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U.S. Contact Centers Added 50,000 New Jobs in 2014
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The New Roles of Customer Service Outsourcers
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The 2014 CRM Service Leaders
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Convergys Will Acquire Stream for $820 Million
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SYNNEX Acquires IBM's CRM BPO Business
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The Power of Dynamic Decisioning
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Convergys to Acquire Datacom Assets
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CRM Service Awards: Service Leaders
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Contact Centers Are a Growing Industry
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Discover Is a Contact Center Superstar
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Convergys Adds Optimization Solutions to its Analytics Portfolio
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Convergys Names New CEO
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Making Sense of the Hosted Contact Center Infrastructure Market
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Convergys Awarded Patent for Customer-Focused Linkage Analysis Method
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Convergys Introduces its Smart Retail Energy Solution
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The 2012 Service Leaders
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Convergys Launches Convergys CRM 2.0
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Can Mobile and IVR Avoid a Fight?
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Can Voice Biometrics Hack Computer Security?
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IVR Market to Reach $2.78 Billion by 2017
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Debunking Web Chat Myths
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Who Should Be the Master of Your Customer Data?
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Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011
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Social Media Interaction a Challenge for Web 2.0 Sites Too
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The 2011 Service Leaders
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Tackling Tech Complexity
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How Social Are Social CRM Vendors?
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3 (Easy) Keys to a Successful CRM Application
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Going Viral: Social Media and Customer Service
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The Gartner Magic Quadrant for Contact Center Infrastructure Gets Rebuilt
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CRM Magazine Announces Winners of 2010 CRM Service Awards
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The 2010 CRM Service Awards: Introduction
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The 2010 CRM Service Awards: Service Leaders -- Introduction
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The 2010 CRM Service Awards: Service Leaders -- Interactive Voice Response
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The 2010 CRM Service Awards: Service Leaders -- Outsourcing
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Strategic Partnerships May Be Your Most Important
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Voice Self-Service to the Rescue
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Turn Your Satisfied Customers into Loyal Ones
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The Advantages of On-Demand Speech Technology
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Running Your Speech Solutions Clean in Lean Times
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Convergys Launches Voice-Authentication Solution
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In More Ways Than One
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Re:Tooling -- Interactive Voice Response (IVR): Dial-Up Innovation
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The 2009 CRM Service Awards: Service Leaders -- Introduction
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The 2009 CRM Service Awards: Service Leaders -- Interactive Voice Response
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The 2009 CRM Service Awards: Service Leaders -- Outsourcing
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Tech Support: The New Customer Loyalty Engine
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Few Changes in Gartner Magic Quadrant on Contact Center Infrastructure
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There's No Place Like Home
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Convergys Converges on Communications Service Providers
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Convergys to Acquire Intervoice for $335 Million
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Heavy Competition Continues to Drive the BPO Market
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Market Focus: Telecommunications -- The Plight of the Wirelines
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Speak Up!
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Paper Cuts
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Contact Centers Slip in Outsourcer Rankings
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The 2007 Service Leaders, Part 2
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ClientLogic and Sitel Emerge as Sitel
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Home Bodies
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BPO Big Boys Will Blend
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SAP Offers Customers Benchmarking Aids
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7 Strategies for Partnering With Outsourcers
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The 2006 Service Leader Awards, Part 2
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Avoiding the M&A Customer Satisfaction Trap
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NA Contact Center Outsourcing Strengthens
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The Year in (P)review
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Avoiding the Speech Rec. Wreck
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When Disaster Strikes
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Striking the Right Balance
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DestinationCRM Dashboard
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DestinationCRM Dashboard
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July 26, 2005
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IT and BPO Contract Sizes Decline
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An Inside Look at Outsourcing
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Convergys Is Buying Deloitte's F&A BPO Business
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June 6, 2005
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Earnings Roundup: April 29, 2005
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What Consumers So Desperately Need
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The 2005 CRM Service Leaders--Part II
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March 29, 2005
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January 27, 2005
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January 19, 2005
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6 Secrets to Selecting the Right Contact Center Location
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December 16, 2004
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December 2, 2004
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Wires: News and Technology for November 19, 2004
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Transactions: Customer Wins for November 9, 2004
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Transactions: Customer Wins for November 2, 2004
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In the Money: Vendors Announce Quarterly Earnings
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Wires: News and Technology for September 10, 2004
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Wires: News and Products for August 20, 2004
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7 Strategies for Profiting From Customer Data
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The Benefits of Communicating With Customers
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Week in Review: May 7, 2004
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Convergence in the Contact Center Market
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The Week in Review : April 23, 2004
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IBM to Buy Indian Outsourcer Daksh
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The Week in Review: March 26, 2004
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New Product Roundup: March 10, 2004
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Outsourcing Hot Spots
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The Week in Review: January 9, 2004
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Outsourcer Got Your Tongue?
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BPO: News & Insight: Prepping For Cell Switchers
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BPO: What You Need to Know About Call Center Outsourcing
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Stopping the Switch
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The 2003 Market Leaders (Part 2)
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Convergys Establishes a Customer Satisfaction Benchmark
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The Week in Review
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New Key Executive Announcements