Professional Services CRM

Professional services firms have goals and metrics that are unique to their field. Customer Relationship Management (CRM) solutions that support those goals can make a big difference in the company's bottom line. Explore our latest CRM news, analysis, and advice for everyone in the professional services sector.

Features

The Best CRM Case Studies: The CRM Elite Customer Awards 2018

The user companies that demonstrate the power of a good solution

The Best Enterprise CRM Software and Solutions: The CRM Market Leader Awards 2018

The Best CRM for Midsize Companies: The CRM Market Leader Awards 2018

The Best CRM for Small Business: The CRM Market Leader Awards 2018

ViewPoints

Social CRM and the Legal Industry

The payoff can be high for firms that embrace new technologies.

Your Call Is Very Important to Us

What Watson means for the future of customer service

Are E-Communication and CRM Systems Helping or Hurting Your Business?

How to use innovation to your advantage

The Pluses and Pitfalls of Arbitration

The dispute resolution mechanism is popular, but it may not be advisable for all businesses at all times

Columns

How May I Help You, Buddy?

Warm personalized service can clash with professional detachment.

Renting the Rubber Room

Apartment hunting reveals what happens behind closed doors

Tracking Touch-Tone Opportunities

Marketing services provider eMediaNode turns to ATG Call Tracking to better serve prospects and customers' customers.

Putting the Pedal to the Metal with Sales

A cloud-based CRM implementation helps a digital sales agency drive its solutions into the future.

Buyer's Guide Partners