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Professional Services CRM

Professional services firms have goals and metrics that are unique to their field. Customer Relationship Management (CRM) solutions that support those goals can make a big difference in the company's bottom line. Explore our latest CRM news, analysis, and advice for everyone in the professional services sector.

Features

The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards

Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market

Zappix Relieves Contact Center Stress: The 2019 CRM Service Rising Stars Awards

The vendor's solutions aid utilities with service interruptions and healthcare providers with treatment updates

The Best CRM Case Studies: The CRM Elite Customer Awards 2018

The user companies that demonstrate the power of a good solution

The Best Enterprise CRM Software and Solutions: The CRM Market Leader Awards 2018

ViewPoints

Cookie Countdown: Preparing for a B2B Marketing Future Without Third-Party Cookies

With third-party cookies soon gone, those in the industry will have to dramatically change how they target prospects and customers. That's left many wondering the same thing: What can we do to prepare?

Digital Marketplaces: How Companies Can Gain New Customers Without Developing New Products

Consumers want more from their relationships with companies. Here's how merchants and manufacturers can quickly and cost-effectively offer new product lines and create endless aisle capabilities.

Social CRM and the Legal Industry

The payoff can be high for firms that embrace new technologies.

Your Call Is Very Important to Us

What Watson means for the future of customer service

Columns

Five Collaboration Strategies to Power Your CX Transformation

What do successful CX functions do differently? Build coalitions around core business competencies.

It’s Time to Focus on the Metaverse

Virtual worlds will be the most transformative technology in the next decade. Prepare your strategy now.

How May I Help You, Buddy?

Warm personalized service can clash with professional detachment.

Renting the Rubber Room

Apartment hunting reveals what happens behind closed doors

Buyer's Guide Partners