Bright Pattern: Omnichannel Call Center Software

Bright Pattern: Omnichannel Call Center Software
  • 1111 Bayhill Drive
  • Suite 275
  • San Bruno CALIFORNIA 94066
  • United States
  • Year Founded: 2010
  • Ownership: Private
  • Number of Employees: 50 - 99
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Bright Pattern was founded in 2010 by the team of contact center industry veterans with over 20 years of experience building customer service software for enterprise-grade companies. Bright Pattern’s founding team includes engineers who created enterprise contact center software while working at Genesys and Aspect and CRM solutions at FrontRange. From their prior work experience, they bring to Bright Pattern a profound understanding of what it takes to build feature rich customer service technology and have a deep commitment to the success of their customers. Today, Bright Pattern is combining these experiences to create cloud contact center solutions empowering mid and enterprise size businesses to offer great customer experience across all communication and messaging channels. Our team prides itself on being at the forefront of technology innovations and market trends for communication. We invest heavily in research and development to bring those innovations to our customers and partners. Our 30+ engineers hold over 100 contact center technology patents.

Product Description


Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.


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