• June 26, 2018

Bright Pattern Integrates with SAML 2.0

Bright Pattern, a provider of omnichannel contact center software, has integrated with Security Assertion Markup Language (SAML) 2.0 to help contact centers manage passwords and enable all users to log into multiple systems in a single step.

Bright Pattern works with SAML 2.0 identity providers, such as Okta, ForgeRock, and Microsoft's Active Directory Federation Services, to provide single sign-on (SSO) functionality for agents, system administrators, and all other users. SSO provides a streamlined solution for authentication, employee password management, identity management, access management, identity gateways, user directories, and secure connections.

In addition, managers can now take advantage of just-in-time (JIT) user provisioning, which enables the automatic creation of user accounts on all systems on the first sign-on attempt.

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