CEH technology emerges to connect multiple customer-facing systems.
Erik J. Martin //
30 Apr 2021
Speed becomes an essential element of customer journey analytics.
Phillip Britt //
30 Apr 2021
Weigh your capabilities, identify weaknesses, and implement multichannel solutions that keep pace with industry standards and consumer expectations.
Erik J. Martin //
30 Mar 2021
Advances allow for remote service delivery and better customer interactions
Phillip Britt //
01 Mar 2021
Salespeople are always asked about the value customers get from their product or service, but getting to the answer is hard work. CVM can streamline and automate those efforts, letting you quantify the value of each relationship you have.
Jim Berryhill //
16 Apr 2021
To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey.
Neil Hammerton //
22 Mar 2021
Brands need to interact with diverse customers across many platforms and make those interactions more personable and efficient, not to mention superior to those of their competitors—and conversational messaging is the latest frontier to maximize that engagement.
Matt Ramerman //
12 Mar 2021
Foreign language chat technology allows you to converse with customers in different languages without the need to employ a team of linguistic experts, saving your business time, money and effort while opening the door to countless opportunities across the globe.
Jason Smith //
02 Feb 2021
As digital transformation became a necessity, so did new and improved WFO
Donna Fluss //
20 Apr 2021
A community-based gig economy model is giving way to a more utilitarian model.
Ian Jacobs //
07 May 2021
Animated avatars for customer service are becoming too good to dismiss.
Ian Jacobs //
12 Apr 2021
Journeys that are just okay won't lead to more buzz and more business.
Patrick Gibbons //
30 Mar 2021