Enterprises should not be expected to play the role of middlemen as they hire more and more vendors to address increasing customer experience demands.
Chip Kahn //
16 Jul 2021
Consistency is vital to move the needle on both CSAT and performance. But growing globalization and new, complex trends have compounded the challenge of inconsistency—and multiplied its impact on results. Here's what to do about it.
Dorian Stone //
09 Jul 2021
Silos are not without their positives. But the cons greatly outweigh the pros.
Sumit De //
06 Jul 2021
By using a blended approach of human translators and AI, organizations can cultivate strong customer trust as the world continues to open back up.
Vasco Pedro //
29 Jun 2021