Customers, particularly younger ones, aren't simply interested in products and services; they want to see that brands will stand up for shared values.
Ivan Bojanic, Nancy Walter //
06 May 2019
Listening to what your customers have to say is critical, and so is organizing that feedback so that it reaches the right sets of ears.
Arun Upadhay //
22 Apr 2019
Consumers expect real-time, personalized engagement with brands—and brands are going to need customer care automation to provide it.
Fang Cheng //
08 Apr 2019
When is gifting most impactful, and what type of gift is appropriate? Get started with these four ideas.
Blanka Supe //
02 Apr 2019