To build (or rebuild) customer trust and loyalty, companies should respond to feedback in a natural way that makes customers feel heard.
Christine Rimer //
18 Jan 2019
The customer experience is more important than ever, but ownership of the experience has never been so ambiguous.
Becky Abraham //
13 Dec 2018
A smart, omnichannel, subscription-based approach that emphasizes customer relationships over transactional tactics, and converts customers' goodwill into recurring revenue, can keep the holiday cheer going year-round. Plus: five retailers show how.
Tien Tzuo //
05 Dec 2018
Chatbots can provide great value to both your customers and your business—but not if they lead too often to frustrating experiences.
Jeff Nicholson //
30 Nov 2018