Join us in recognizing their achievements
the Editors of CRM magazine //
26 Aug 2019
The analytics provider makes a foray into sales
Sam Del Rowe //
26 Aug 2019
The sports equipment giant expands its digital business with cloud technology
Phillip Britt //
26 Aug 2019
CRM presents its inaugural list of the 100 leading vendors in customer relationship management.
15 Jul 2019
AI technology may seem inconsequential or out of reach, but today's plethora of connected data means that SMBs can profitably use artificial intelligence with their CRM systems.
Warren Butler //
13 Sep 2019
Longtime staples of the contact center, visual engagement tools like screen sharing represent a new digital channel for efficiently selling products and services, deepening customer relationships, and growing revenue.
Tom Martin //
06 Sep 2019
When customers are satisfied and successful, they'll share positive impressions with their peers, translating into incredibly valuable word-of-mouth advertising for your company.
Bonnie Crater //
04 Sep 2019
It's the most popular form of communication, so why isn't it a bigger part of your customer service strategy?
Tobias Goebel //
23 Aug 2019
Companies and contact centers strive to communicate with customers across countries and languages, but are their efforts getting lost in [machine] translation?
Ian Jacobs //
30 Aug 2019
Here's how to ready your organization for digital leadership
Barton Goldenberg //
04 Sep 2019
The consumer uses for AI are numerous, but just as real are the business use cases.
Leonard Klie //
15 Jul 2019
With flex staffing, agents can self-serve their way to a better work-life balance
Donna Fluss //
15 Jul 2019