To build (or rebuild) customer trust and loyalty, companies should respond to feedback in a natural way that makes customers feel heard.
The customer experience is more important than ever, but ownership of the experience has never been so ambiguous.
A smart, omnichannel, subscription-based approach that emphasizes customer relationships over transactional tactics, and converts customers' goodwill into recurring revenue, can keep the holiday cheer going year-round. Plus: five retailers show how.
Chatbots can provide great value to both your customers and your business—but not if they lead too often to frustrating experiences.