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Zoom: Omnichannel Contact Center System
55 Merchant St Ste 100
Cincinnati OH 45246-3761
USA
https://www.zoom.com/en/products/contact-center/
Ownership: Private
Number of Employees: over 1,000
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Categories
Cloud-based CRM
Customer Service/Call Centers/Contact Centers
Articles Mentioned
The Keys to CRM and Interdepartmental Alignment
Pega Launches Infinity '24.2
XL8 Updates EventCAT
ServiceNow and Zoom Expand Partnership
Salesforce Unveils Agentforce
Adobe Previews Firefly Video Model
Chatbot Market to Grow by $5.37 Billion by 2028
Salesforce Adds AI Innovations to Sales Cloud
Trends in Revenue Intelligence: Boost Sales Teams’ Efficiency through Automated Data Capture and AI
Frontpoint Locks in a Better Customer Experience
SuccessKPI Integrates with Zoom Contact Center
Thanks to AI, the CCaaS Sector Comes on Strong
Expect GenAI to Take on Customer-Facing Roles
Leading Companies Convert Mega-Expectations to Long-Term Loyalty, Brand Keys Finds
CallTrackingMetrics Launches Personalized Plans
Wishpond Files Patent for AI-Enabled Virtual Representative
Let Your Products Sell Themselves
Zoom Launches Zoom Surveys
CallTrackingMetrics Deepens Zoom Integration and Launches LeadReactor
PCI Pal Partners with Zoom
Zoom Launches ISV Exchange Program with Verint
3 Tried-and-True Strategies for Using Content in Sales Enablement
Zoom Launches Workforce Engagement Management Suite for Contact Centers
Image Relay Integrates with Shopify
Calendly Adds Capabilities to Its Scheduling Platform
Brevo Launches Pro Versions of Sales Platform, Meetings, Phone, and Payments Solutions
UserTesting Turns Feedback Into Human Insight: The 2023 CRM Conversation Starters
Pega Adds Pega GenAI in Pega Infinity '23
ZS Generates Data and Leads with ON24
SuccessKPI Partners with Zoom to Unlock Insights for Contact Centers
Calabrio Adds WFM to Zoom Contact Center
Clari Launches Integration Hub
How the Metaverse Will Change Everything
Marketing’s New Reality: The Metaverse
Emotion Detection in Marketing Is About to Go Mainstream
Cresta Partners with Zoom
CommunityWFM and Zoom Partner
Eleveo Integrates Its Workforce Optimization Suite With Zoom Contact Center
UserTesting Integrates with Zoom
People.ai Partners with Zoom
Verint Integrates with Zoom
CallMiner Integrates with Zoom
Observe.AI Partners with Zoom
ServiceNow and Zoom Expand Partnership
CIENCE Launches GO Schedule
How to Pitch Your Company to Today’s Digital-First B2B Buyers
Mindtickle Updates Its Sales Readiness Platform
Engagement Blueprinting: How Your Company Can Leverage Service Design
Faye Launches Zendesk Integration with Zoom
Post-Pandemic Events Must Focus on Audience Needs
How Should Metaverse Pioneers Organize Their Efforts?
The Best Contact Center Infrastructure: The 2022 CRM Industry Leader Awards
The Best Contact Center Interaction Analytics: The 2022 CRM Industry Leader Awards
Lifesize Launches Connect Plus+ for Multivendor Meetings
Verint Integrates Enterprise Data Management with Zoom
Algolia Launches Merchandising Suite
Affinity Launches Affinity Meetings
Jeep Is America's Most Patriotic Brand
Genesys Deepens Its Partnership with Zoom
Sales Presentation Tools Evolve to a Go-to-Customer Approach
CompleteCSM Launches Customer Intelligence Cloud
DeepTarget Introduces Spring 2022 Release of Digital Experience Platform
Verint Rolls Out Compliance Recording for Zoom
The Next Frontier in Customer Engagement: Streaming Video
CRM Has a History of Aspiration, Accomplishment, and Automation
Keys to Understanding the Metaverse—and How Your Business Can Benefit
4 Trends for Personalizing the Consumer Experience
RingCentral Innovations Make Hybrid Work Simple
Sendinblue Acquires MeetFox
Uniphore Introduces Q for Sales
Zoom Launches Zoom Contact Center
4 Ways to Optimize Your CRM for the COVID Age
Sentiment Grows in Significance as COVID Surges
Sales Embraces the Experience Economy
The Top 10 CRM News Stories of 2021
Aisera Launches Ticket AI
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Event Management Software to Be Worth $6.4 Billion by 2026
Custodia Partners with Behavox
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Five9 and Zoom Terminate Acquisition Deal
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Our CRM Industry Awards Turn 20 Amid a World of Change
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ActiveCampaign Launches Growth Accelerator Program
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Chorus.ai Launches Conversation Intelligence App Within Zoom Meetings
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FullStory Adds Signals and Funnels to Its Digital Experience Intelligence
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Jeep Leads the Patriotic Brand Parade Yet Again
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Talkdesk Expands Its Integration with Zoom
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VidiPlus Offers Virtual Meetings for Sales and Marketing
Contact Centers’ Digital Transformation Has Only Begun
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Field Service Goes High Tech Amid the Pandemic
From CX to EX: How Customer Experience Will Evolve as Ecosystems Take Hold
Postal Adds Virtual Events to Experience Marketing Platform
Oracle Updates Cloud Customer Experience
4 Keys for a Successful CRM Implementation
Quarantining With My Kids: A Customer Experience Lab in My Living Room
3CLogic Integrates Cloud Contact Center with Zoom
Engagement and Meeting Expectations Are Keys to Pandemic Survival, Brand Keys Finds
For Contact Centers, Going Remote Wasn’t Easy, but Opportunities Emerged
Tips for Remote Selling During and After COVID-19
SurveyMonkey Integrates with ServiceNow
LinkedIn Launches Product Pages
Interactive 3-D 360-Degree Product Images Can Reshape Shopping
Customer Experience in the Post-Pandemic World
Emerging Technologies Can Keep Your Digital Hotel Solidly Booked
Whether B2B or B2C, Buyers Are Still Human
Smarsh Acquires Digital Reasoning
Chorus.ai Expands Conversational Intelligence Integrations
OpenText Launches Cloud Edition 20.4
Act-On Integrates with Zoom
Zoom Partners with Chorus.ai and Zendesk
Data Links Disparate Technology Demands
Co-Browsing Gains as a Service Tool
Oracle Updates Unity Customer Data Platform and Integrates with Zoom and Sprinklr
Medallia Integrates LivingLens with Zoom Video Communications
Seven Top Innovating CRM Companies for 2020: The CRM Rising Star Awards
Zoom Video Communications Enables Business to Continue During the Pandemic: The 2020 CRM Rising Star Awards
Faye BSG Integrates Zoom with SugarCRM
Coronavirus Shows the Value of CRM
Debug the Sales Process Now
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The Top Sales Trends: COVID-19 Drives Changes to Sales Solution Road Maps
Vidyard Redesigns and Adds to Its Video Hosting Platform
ServiceNow Partners with Zoom
Salesforce Introduces Salesforce Anywhere
Mediafly Partners with Zoom
Genesys Integrates with Zoom
Outreach Introduces Outreach Kaia, a Sales AI Assistant
Five9 Partners with Zoom for Agent-Expert Consultation
Vendasta Offers Local Business Online Toolkit for E-Commerce and Online Communication
NICE inContact Partners with Zoom on Cloud Communications Platform
Prolifiq Enhances Crush and Ace Account-Based Selling Apps on Salesforce AppExchange
Five9 Creates Joint Offering with Zoom
Talkdesk Integrates with Zoom
5 Steps to Creating the Perfect Mobile Checkout
Aha! Integrates with Zoom's Unified Communications Platform
Chorus.ai Integrates with ZOOM
CRM Magazine Names Its 2019 Customer Service Leaders
Best Workforce Optimization (WFO): The 2019 CRM Service Leaders Awards
HubSpot Integrates with ZOOM
SightCall Releases SightCall Visual Support for Salesforce Lightning
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LinkedIn Sales Solutions Announces New Sales Navigator Features
ZoomInfo Acquires Datanyze
Nimble Launches Today Page Business Relationship Intelligence Dashboard
Best Workforce Optimization Software: The 2018 CRM Service Leaders
ClearSlide Updates Sales Engagement Platform
Great Hill Partners Acquires ZoomInfo
SAVO Acquires KnowledgeTree
The 2017 CRM Service Leaders: Workforce Optimization
Anatomy of a Contact Center Expansion
JanSport’s Online Presence Packs a Punch with Clicktale
Speech Analytics Can Help Alter the Service Paradigm
Workforce Optimization Is Poised for Big Changes
Email Marketing Best Practices
ElegantJ BI Launches Version 4.3
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Infor Updates Epiphany Marketing Apps
CRM Service Awards: Service Leaders
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For Robin Ruth, Streamlined Sales Are in the Bag
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Workforce Optimization Gets Optimized
The 6 Principles of User-Generated Content
5 Basic Steps to Maximize Online Sales in Any Economy
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Cognos: More Than Just a Cog in IBM's Performance Management Machine
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Trends in 2007 Online Retailing
Endless Possibilities
Automotivation: Dealers' Online Sales Zoom
The Promise of Guided Selling
Global Field Force Automation
Help Yourself
Learning Curve
The Well-accessorized Sales Manager
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Wireless Data Networks Zoom Ahead