• December 13, 2018

SightCall Releases SightCall Visual Support for Salesforce Lightning

SightCall, providers of an augmented reality video assistance platform, has released SightCall Visual Support for the Salesforce Lightning Platform on Salesforce.com's AppExchange. SightCall now supports Lightning Console users in initiating feature-rich video calls directly from customer cases.

Integrated directly into Lightning, SightCall lets companies provide remote visual assistance with a two-touch video activation. Once a call is initiated, a support agent can see the issue customes or technicians are facing and guide them toward resolution with live annotation tools and AR features. HD photos taken during the video call will be saved directly to the activity screen for fast access. Video and photos will also be saved directly to the user's Lightning case file.

Other key features include the following:

  • Live Video Support: See what customers or technicians see when escalating voice, chat, or social communication into an AR-powered live video experience. Salesforce Lightning automatically connects and syncs the details of the video call to the case that is open.
  • Augmented Reality-Powered Assistance: Guide customers or technicians remotely, using a feature set that includes AR guidance, annotations and free-drawing, remote flashlight, remote zoom, and HD photos.
  • Secure Data Collection through the video call with features including geo location, timestamp, and optical character recognition for VINs and product serial numbers.

"SightCall Visual Support for Salesforce leverages new API capabilities provided by Salesforce to automatically synchronize the SightCall app to a case opened in the Lightning console," said Adrien Vinches, lead application engineer at SightCall, in a statement. "SightCall for Lightning is developed as a microservice, making it easier for SightCall to develop new functionalities and integrations with Salesforce along the way. Last but not least, the new Lightning app provides an auto-provisioning mode, allowing automatic activation and deactivation of users. Admins just have to install the app, make it available to Lightning console users, and they are freed from any provisioning action."

"I am glad to see our partner SightCall launch a new app built on our Salesforce Lightning platform, which empowers the enterprise to drive digital transformation by building business applications for any business need," said Pascal Ruby, director of independent software vendor partners at Salesforce.com, in a statement. "This new app is a strategic move for SightCall."

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