Zoom Launches Unified Context Layer at Zoomtopia

Zoom Communications at its annual Zoomtopia customer conference introduced the Unified Context Layer and a bunch of artificial intelligence capabilities to help businesses transform rich meeting context into meaningful deliverables.

Zoom's new Unified Context Layer helps link conversation history with relevant documents and data to give people and AI agents a fuller picture of the work and what needs to happen next. It brings together conversations with near real-time activity across Zoom and connected third-party applications. Configurable settings and controls help manage access, while coordination among AI agents turns business context into actionable insights.

"AI models are only as powerful as their understanding of your business, and that context makes all the difference," said Eric Yuan, founder and CEO of Zoom. "Fragmented product experiences isolate conversations, stall decisions, and drag businesses down. Today, with the Unified Context Layer, we're laying the groundwork for a system of action designed to turn conversations into completed work."

Zoom's other products rolled out at Zoomtopia included innovations across collaboration, AI, customer experience, and events. Among them were the following:

• Follow the meeting:, which delivers personalized transcripts and summaries for users who miss all or parts of a meeting.
• Enriched notes, which links shared screens, slides, charts, and in-meeting chat to relevant moments in a searchable transcript.
• My Notes hardware integrations to in-person conversations through new devices from DTEN and Bota.
• My Notes Workflows, which turn meeting summaries into follow-up work in everyday tools like Zoom Chat and Salesforce, with ready-made workflows for sales, marketing, and IT, or custom ones created by describing what to automate in natural language.
• A refreshed chat experience to help surface relevant conversations and bring AI agents directly into discussions to take actions based on administrator-defined controls. (
• ZoomMate Agent Teams, with specialized AI agents that work together to support faster execution of work.
• MCP Servers that let developers and AI agents coordinate actions outside the Zoom interface.
• Connections to AI Assistants like Claude, Codex, Copilot, and Muse.
• Search & Ask APIs that let users query Zoom's Unified Context Layer directly from Claude, ChatGPT, Codex, Muse, MS Copilot, Gemini, and Slackbot, as well as MCP-compatible agents.
• Zoom Admin MCP Server, which lets users perform admin tasks conversationally.
• Voice Translator: "Translate Me" enables speakers to translate their audio for all participants using a synthesized version of their own voices.
• Pose Correction, which subtly adjusts users' video when they glance away from the camera.
• Touch up my Voice, which allows users to alter their own voices with real-time accent smoothing.
• Enhanced media support for 60-frames-per-second screen sharing.
• Live Meeting AI Agent, which helps find answers, keep meetings on track, and nudge engagement.
• Customer Profiles, which brings dynamic customer profiles into Zoom CX with real-time context across channels and interactions.
• CX Insights Transcript Intelligence, which automatically classifies voice, chat, and email transcripts and makes them queryable in natural language, joined with operational data such as handle time, queue, and outcome. (
• Zoom Virtual Agent - Kiosk, which brings AI-powered self-service to physical retail locations via branded kiosk agents, resolving customer requests on the spot.
• Centralized AI Management, which provides administrators greater control over how AI features are configured and used across the organization.
• The ability to sync with Microsoft Purview sensitivity labels or create native labels in Zoom, then automatically enforce policies based on the sensitivity of meetings and content.
• AI Guardrails to set account-level rules governing what AI can generate or use in its responses.
• Deepfake Risk Detection to help flag potential synthetic media across hiring, customer experience, and meeting scenarios.
• Zoom Compliance Manager support for My Notes and Zoom Canvas, which archives and monitors AI-generated summaries, notes, and documents.
• Content Studio, which can turn one recording into a multi-language, multi-format asset library.
• Agentic Event Setup, to help configure event details, from sessions to registration, before launch.
• AI Analytics for Events, to query event data in plain language, score engagement, and generate shareable reports.